Firefox Support Forum

Hi support team,

I have met this issue twice. Before I retired my old PC, I did click the "sync now". However, when I login in Firefox in my new PC, I found the bookmarks are very very out of date. Because my old PC was formatted, I lost my latest bookmarks in Firefox.

Could you help with this?

Eason BR

After the last Firefox update, i am trying to open youtube.com in my Firefox browser but it's not letting me to do it. Every time i open it shows an error and says that the error is from YOUTUBE and FIREFOX or I can do nothing about it. But the funny part is its working on other browsers like chrome.

Hey, I just installed windows + firefox on a new computer recently. The first time I tried to print a pdf from this computer via firefox (as windows does not allow pdf printing by default) and the print preview pops up with the loading symbol and just... never loads. Ever. I tried to switch to the default system dialogue via about:config and print.prefer_system_dialogue and setting it to true, but when I did that firefox just crashed every time I tried to print. I'd appreciate any help, as everything online in regards to this issue doesn't seem to help me at all.

Title sorta says it all. The other day when I opened FireFox on my laptop it said my account had been disconnected, and to re-sign in. In a long story short, I did not have my phone for several weeks and it was dead. I received it afterwards, did not allow it to connect to the internet, and still have that old profile data on my phone.

Can that data safely be retrieved or re-synced to my account? If so, how? It would be iPhone to Windows 11 install.

Respectfully, Michael

Hi, good day/evening you all. Hey with a temporary disability I have a real need to limit my mousing and would love to see a feature request I could give a thumbs up on -- for the 3 line menu at the top right being accessible via keyboard. (Also at least some of the choices on it such as History via a hotkey -- after I have the main menu open. By the way I know about pressing Alt, then any of the hotkeys on the old school hidden menu bar -- I'm instead talking about the new always visible hamburger menu icon.)

Where would I search to see if there's been any discussion or progress on that? Bugzilla?

Sorry I'm new to this type of questioning. Any tips would be greatly appreciated and my body would appreciate it too! :-)

I was watching a show on one of my streaming websites and it it in a shorter box instead of a full screen. im not sure if i accidentally clickec on something because it is happening on more then one streaming site

I am sorry, I recently said that buttons to open the profile directory were missing.

I was wrong.

But when you look at the screen where it is described and then you see the screen as I see it - with DARK THEME set you can see how/why I could easily miss seeing the button.

I feel there needs to be better ... separation (?) between the text and button. It is a lot easier to see in the light/default theme.

Hello,

I've recently encountered a curious issue with my Firefox browser (Firefox version 102.0, Windows 11 Insider Preview 10.0.25145.1011). At seemingly random times it will freeze for between two and five minutes (roughly). UI elements become completely unresponsive and the cursor does not update when moving over the browser window. The window will not minimize. Yet, Windows Task Manager does not report the application as being unresponsive. While never a common problem, any freezes in the past would eventually cause the Windows Task Manager to identify it as unresponsive.

I have disabled "recommended performance settings" and hardware acceleration to no avail. Everything seems perfectly normal immediately before and after the freezes, and I've yet to identify how I can trigger them. I do not recall having made any changes to my browser before the freezes started occurring, though multiple Windows updates have taken place since then. If I'm too impatient to wait I will end the Firefox processes via Windows Task Manager and restart it so I can return to my tabs without having cookies deleted. I have 13 plugins mainly covering privacy/security concerns. Is there some sort of debug tool I can engage to see what's occupying Firefox while it's frozen? I've just found the Firefox Task Manager, and will see if it can offer any additional information during/after the freezes.

Thanks, Logan

I have had a PC die but it seems that Hard Drive is still readable so I would like to be able to recover the saved password file(s). 2 were mentioned but are these readable file or do I have to replace a current working version on another PC.

Best Wishes Jim

PS the PC that failed , the OS is (x)ubuntu 20:04 LTS

hello i created a post hhere desperate trying to seek help i am so depressed over this i cant see my post now anywhere i am so desperate for help

please can somone please help me

why can't i log in to my Chase online account without a 2 step authorization process? i always get the message "we do not recognize this device" - then i have to enter a code - WHY?

After my PC had a blue screen, I reinstalled Windows. Since I use Firefox Snc, I relied on it. Unfortunately, I had to realize that after reinstalling and successfully logging in to fIrefox sync, all my data is gone. He says that he has successfully syncronized, but all bookmarks are missing as well as the settings.

unable to use on Firefox: Bank of America, CapOne Visa, CostcoTravel.com, for starters...which setting is preventing this? So I have to use Chrome; pls save me from that. On CostcoTravel.com, the circle just spins...for hours--just trying to sign in, even with Enhanced OFF.

When trying to save PDF's, firefox use to save each file as ex/ document, document(1), document(2) etc... now when trying to auto save it is making me input a name manually and won't automatically add the (#) to each file. How can i fix this?

I had this problem in april, and the fix was given (below) but the link no longer works. Problem started again with a recent update...

Dropa Dropa

   Top 10 Contributor

4/27/22, 9:46 AM

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How about reading this settings that I talked about to see if the save change options changes in what your doing.

FF99.xx and Some tips to make it work. https://support.mozilla.org/en-US/questions/1374212

God, your programmers or other workers make these instructions so darn complex! I was a programmer and I now hate trying to find how to make a recommendation to you. Somebody went a bit berserk writing these supposed help pages.

You need that programmer to put a cursor at the beginning of the line where we type our description of the article to be saved. And that programmer has a lot of energy, so please allow us to search for the word that WE write as the description. For $4.99 a month, I expect both of these small software changes. We save so many articles and really need to be able to search for whatever code we write as the description of the saved article.

God only knows if this is going to the correct department. This website is a maze of information.