• Archived

Firefox Theme keeps reverting back to an old theme I no longer have or remember whenever I sign into any Firefox browser.

Whenever I sign into Firefox, all my themes, add-ons/extensions are added via Firefox Sync. That's fine, but the problem I have is that whenever I sign into any Firefox b… (read more)

Whenever I sign into Firefox, all my themes, add-ons/extensions are added via Firefox Sync. That's fine, but the problem I have is that whenever I sign into any Firefox browser, an old theme I used to have that I no longer have on my account keeps coming back, and I've tried to find solutions to this issue, but none have had this kind of issue. It may be similar to issues those have had, or currently have, but I can't seem to do anything to remedy this issue.

Keep in mind that this is not a Firefox browser issue, it is an account issue.

I'd be deeply grateful to any assistance you may have for me.

Asked by m-fuller 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Problem with latest Firefox update.

Hello. The newest version of Firefox has changed my screen resolution in some way. Have there been any other reports of this problem? Any help to get out of this would be… (read more)

Hello. The newest version of Firefox has changed my screen resolution in some way. Have there been any other reports of this problem? Any help to get out of this would be appreciated.

Asked by smoser49 1 year ago

Last reply by Terry 1 year ago

  • Archived

when I try to compose mail in yahoo, email addresses do not autopoulate like they used to. Also, I am having an issue writing emails. When I hit the return button within the body of emails, the lines do not drop down.

when I try to compose mail in yahoo accessed through my Firefox Mozilla browser , email addresses do not autopopulate like they used to. Also, I am having an issue writi… (read more)

when I try to compose mail in yahoo accessed through my Firefox Mozilla browser , email addresses do not autopopulate like they used to. Also, I am having an issue writing emails. When I hit the return button within the body of emails, the lines do not drop down. Does anyone know how to fix these issues?

Asked by eco_poet 1 year ago

Last reply by eco_poet 1 year ago

  • Archived

Problem with a web page

Have been using Ancestry UK for years using Firefox, today the pages on Ancestry are greyed over and I cannot insert any or adjust any info on my pages. The first page di… (read more)

Have been using Ancestry UK for years using Firefox, today the pages on Ancestry are greyed over and I cannot insert any or adjust any info on my pages. The first page displays fine but as soon as I click on one of the tabs it loads it and it is greyed over which means I cannot do anything on it. However, I tested it with Chrome and it works ok. I have added 2 photos - 1st a search records page using Firefox and unable to enter any details 2nd is same page using Chrome and can enter details Please can you advise what the problem is ?

Asked by minimo 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

youtube signed me out every time.

Dear Sir I had been watched youtube many years, but a few years back then it kept signed me out, and I have had to sign in again every time. It's annoying and rather fed … (read more)

Dear Sir I had been watched youtube many years, but a few years back then it kept signed me out, and I have had to sign in again every time. It's annoying and rather fed up too. would you help and give me advice how can I stay sign in once and for all. Thank you. Regards. Louise

Asked by louiseloren 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Lost bookmarks with browser update

Hi My browser updated to latest version 100.0.1 but all my opened tabs are missing. And what is more important all my sync bookmarks are also gone. I can note restore any… (read more)

Hi My browser updated to latest version 100.0.1 but all my opened tabs are missing. And what is more important all my sync bookmarks are also gone. I can note restore any of sync data.

Asked by robert.ryczek 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I have updated my ad protection but the shield icon has not updated with a white "X". What do I need to do?

Just before protection against ads expired, the icon's "X" went black. Now that I've renewed, it has not changed the "X" on the shield to white indicating renewal. … (read more)

Just before protection against ads expired, the icon's "X" went black. Now that I've renewed, it has not changed the "X" on the shield to white indicating renewal.

Asked by mermcph 1 year ago

Last reply by Dropa 1 year ago

  • Archived

EXTENSIONS ICON

Since we can't remove the extensions icon PLEASE let us move it over .... IT DOES NOT NEED TO BE IN THE NUMBER ONE SPOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!… (read more)

Since we can't remove the extensions icon PLEASE let us move it over .... IT DOES NOT NEED TO BE IN THE NUMBER ONE SPOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Asked by ACAMS 1 year ago

Last reply by cor-el 1 year ago

PLEASE HELP ME WITH MY PERSONAL GMAIL ACCOUNT ON MY FIREFOX WEB BROWSER ON MY PERSONAL LAPTOP COMPUTER?

On my Personal GMAIL Account… Why can’t I locate my emails when I deselect the folder they are in? I use to be able to deselect a folder and the email would automaticall… (read more)

On my Personal GMAIL Account…

Why can’t I locate my emails when I deselect the folder they are in? I use to be able to deselect a folder and the email would automatically go back into my inbox.

There use to be the availability to restore from my Personal GMAIL account a 30 day previous history… I would have to wait for the restoration, and every email I had in my Personal GMAIL account could be found in my INBOX. Has FIREFOX UPDATES REMOVED THESE TWO OPTIONS FROM MY PERSONAL GMAIL ACCOUNT?

Asked by cgregurek 5 months ago

Last reply by cgregurek 5 months ago

  • Archived

How to get Downloads to my preffered location

In the last few versions of Firefox the "Always ask you where to save files" does not work properly. Sometimes it asks, sometimes it automatically downloads. The majority… (read more)

In the last few versions of Firefox the "Always ask you where to save files" does not work properly. Sometimes it asks, sometimes it automatically downloads. The majority of items I download are in PDF. Some I am asked & put on desktop to move later while some are automatically sent to Downloads folder. In Help, it says to go to Settings > General > Applications to get this to happen but under PDF I have it set to "Always ask". And Firefox is not doing this. Will this be fixed in future versions? There seem to be a lot of people that have this problem, which is basically creating work. I understand it only takes seconds to get them but over the course of time it's not efficient. I've been using Firefox for years & do not always agree with some of the changes but this one is really frustrating because it is not consistent. I only want to be able to have the where to/save as box show up when I attempt to download a PDF. Any other or real suggestions would be appreciated. Thank you, JF

Asked by WTFFire 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

all tabs visible at once ?

hey, i couldn't find any option for it, so i'm asking here. i switched from chrome to firefox but i noticed that once you reach a certain amount of tabs, you need to star… (read more)

hey, i couldn't find any option for it, so i'm asking here. i switched from chrome to firefox but i noticed that once you reach a certain amount of tabs, you need to start scrolling through your tabs. how do i make it so, that all tabs are visible at once and theres no need for scrolling ? thank you

Asked by xenonxgreedy 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved

Files downloaded in Firefox Private Browsing are deleted automatically after closing the browser

I am facing issue while downloading files in Firefox Private Browsing. Whenever I download my PDF files, as soon as I close the browser window, the files also get deleted… (read more)

I am facing issue while downloading files in Firefox Private Browsing. Whenever I download my PDF files, as soon as I close the browser window, the files also get deleted automatically. What should I do to rectify this issue.

Asked by kashishjaggi16 1 month ago

Answered by cor-el 1 month ago

  • Archived

Ring Free Softphone Desktop Windows 10

Provisioning link for RingFree Communications Windows 10 desktop softphone not working in Firefox on windows but works on MAC ??? Has anyone found a work around for … (read more)

Provisioning link for RingFree Communications Windows 10 desktop softphone not working in Firefox on windows but works on MAC ??? Has anyone found a work around for this ?

The weird thing....Running Firefox 99.0.1 on a MAC it works fine, but fails everytime for windows. Clicking the provisioning link from my outlook email opening in firefox. Upon clicking on the provisioning like it fails to provision the Ring Freesoft Windows 10 Softphone Desktop client... It works for Chrome and Internet Edge PLEASE HELP

Asked by mastertechwizard 2 years ago

Last reply by FredMcD 2 years ago