Firefox Support Forum

My ISP is BT (UK) and I have 5 BT Mail email addresses. On the mail log-in page there is a sign-in box where I can choose which email address I wish to open. Unfortunately there are several instances of my main email address. Some with old passwords some from I know not where. I need to delete all those except the current one. I have tried clearing the cache and data but to no effect. The duplicates do not appear if I use a different browser, so it would seem to be a Firefox issue.

I don't know but I'll say that I've tried using troubleshooting mode, cleared my startup cache, reset the browser and redownloaded the entire application. this happened after I cleared some stuff from my laptop don't know if that has anything to do with it though

Can I please know the command to activate the swipe left gesture to go back in a site, please?? Right now it is set to- Browser:BackOrBackDuplicate.

It would be genuinenly helpful if you could tell me the command to activate the back and forward gestures.

Regards, Labeeb.

No matter what i do this is not working. googled alot but still. my mind at this point hurts been trying to make it work for months , one time it worked but broke again. i also use edge and it works flawlessly there.

So these are my current settings. 1. Enhanced tracking protection - Strict 2. Do not track- only when firefox is set to lock known trackers 3.Cookies and site Data - (ticked) Delete cookies and site data when firefox is closed .

  Manage Exceptions - i wrote github.com, steamcommunity.com, and many more but does not work

4.login and passwords - everything off 5. History- Use Custom settings for history

   (Unticked) Always use private browsing mode, Remember browsing and download history, remember search and form istory

(ticked) Clear history when fiefox closes -- In settings--everything ticked except -- browsing & download history, cookies, site setting, offline website data.

Please help.

I have bookmarked a site on my browser, and I need the bookmark to be stored in two different bookmark folders (I have one folder for working at home and one folder for working at the office). But every time I bookmark it in the second folder, the bookmark disappears from the first folder.

When I log in to survey websites (e-rewards or one opinion), they get the neverending clock so I can't choose & take a survey. I get into the website & can do everything except for taking the survey. Works fine in Edge.

Firefox failed, recommended to uninstall and reinstall. Upon attempting uninstall, popup suggested refresh instead, and that all customizations, preferences, and bookmarks, etc. would be saved. That did not happen, All have disappeared or changed. Original shortcut will no longer work. Please help.

Some time within the last day, an extension I use to turn direct image link pages white has stopped working. For context, I use the dark theme provided default by Firefox. I need it for almost all other pages. But when it comes to viewing images, almost all are intended to be viewed on a white background so up till now I used the extension "Image Background Color Picker" to force the page to be white. I never had an issue with this until today.

The extension is still functioning, I can see the lines of code its running on the page using inspect element. It has a feature that creates a checkered background instead of a flat color, which does also work if I turn that on. What I realized is that it seems like suddenly Firefox is using a flat .png as a background image for seemingly no reason? If it worked this way before, it did not interfere with extensions until now. When I disable this through the inspect feature the background underneath is white like intended. This is consistent even if I disable all relevant Add-ons. I've attached image examples of this, with no Add-Ons that should be effecting the page running.

How can I get this to go away? Is there a way to go into Firefox's config and disable it through there? I don't want to have to keep installing more and more Add-ons seeing as Firefox can barely handle the ones I do run. I'm unable to use an ad-blocker to block it because they can't detect the .png on their own, presumably because its a Firefox asset instead of a webpage element? I have no clue. I just want to fix this. I can't use the light theme due to eye strain so for now I'm stuck disabling this .png manually every time I open an image.

I'm trying to update my payment information for a monthly contribution I have been making and I can't find where to go to do that. I tried logging into Mozilla after Googling "Mozilla Contributions" and the links I got were for technical contributions. I have changed my bank so the money I was contributing won't be available from the old bank. I tried to log in with the information I keep in a spreadsheet but it couldn't find my user name and/or my email address. I would like to resume my contribution but I can't find or get into the right place. I am now legally blind, so trying to hunt down something like this is difficult because reading is very difficult with Macular Degeneration. Without some help, I'm going to simply let my donation laps. You need to make it easier to find where to go and better alternatives for logging in problems.

help needed to stop firefox from cancelling the consent (tick box) for providing my logins and password details automatically when required. the tick keeps being removed from my "Ask to save logins and passwords for websites" when I close firefox. How do I fix it please...

I generally go here https://www.tafesa.edu.au/ and select 'learn' and log in there. Now I just get a window saying 'Taking you to your organisation's log in page' and circling dots and it stays there forever. That window is, I think, from Tafesa. So it sounds like a Tafesa problem.

BUT: I use Edge and it all goes smoothly and I log in. Which sounds like Firefox is not handling something from that site.

Anyone got any ideas on what i could do to get Firefox working on this?

just refreshed and reinstalled firefox over the previous version now none of my ad on show up in the menu bar nothing is working ai di not uninstall and reinstal from program filles it sjhows the ad ons inthe extesio part but nothingon my menu bar or bookmark bar lost it all

I have lost my tabs after accidentally clicking top right hand cross and now can't all my 30 tabs back, very frustrating! This the one that keeps coming back which is not the page I want.

Hi got this error message:

1654435115415 FirefoxAccounts TRACE initializing new storage manager 1654435115416 FirefoxAccounts TRACE starting fetch of json user data 1654435115418 Sync.Status INFO Resetting Status. 1654435115418 Sync.Status DEBUG Status.service: undefined => success.status_ok 1654435115422 Sync.SyncScheduler TRACE Setting SyncScheduler policy values to defaults. 1654435115422 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1654435115423 Sync.Service INFO Loading Weave 1.103.0 1654435115424 Sync.Engine.Clients DEBUG Engine constructed 1654435115425 Sync.Engine.Clients DEBUG Resetting clients last sync time 1654435115429 Sync.Engine.Addons DEBUG Engine constructed 1654435115436 FirefoxAccounts TRACE finished fetch of json user data - took: 20 1654435115437 FirefoxAccounts DEBUG reading secure storage with existing: [] 1654435115437 FirefoxAccounts TRACE starting fetch of user data from the login manager 1654435115444 FirefoxAccounts DEBUG secure read fetched items: ["scopedKeys","kSync","kXCS","kExtSync","kExtKbHash"] 1654435115444 FirefoxAccounts TRACE initializing of new storage manager done 1654435115478 Sync.Engine.Addons DEBUG SyncEngine initialized: addons 1654435115482 Sync.Engine.Bookmarks DEBUG Engine constructed 1654435115514 Sync.Engine.Bookmarks DEBUG SyncEngine initialized: bookmarks 1654435115517 Sync.Engine.Forms DEBUG Engine constructed 1654435115521 Sync.Engine.Forms DEBUG SyncEngine initialized: forms 1654435115523 Sync.Engine.History DEBUG Engine constructed 1654435115526 Sync.Engine.History DEBUG SyncEngine initialized: history 1654435115528 Sync.Engine.Passwords DEBUG Engine constructed 1654435115533 FirefoxAccounts DEBUG FxAccountsWebChannel registered: account_updates with origin https://accounts.firefox.com 1654435115533 Sync.Engine.Passwords DEBUG SyncEngine initialized: passwords 1654435115535 Sync.Engine.Prefs DEBUG Engine constructed 1654435115536 Sync.Engine.Prefs DEBUG SyncEngine initialized: prefs 1654435115537 Sync.Engine.Tabs DEBUG Engine constructed 1654435115538 Sync.Engine.Tabs DEBUG SyncEngine initialized: tabs 1654435115538 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1654435115555 Sync.Engine.CreditCards DEBUG Engine constructed 1654435115637 Sync.Engine.CreditCards DEBUG SyncEngine initialized: creditcards 1654435115651 Sync.Engine.Extension-Storage DEBUG Engine constructed 1654435115735 Sync.Engine.Extension-Storage DEBUG SyncEngine initialized: extension-storage 1654435115736 Sync.Service INFO Mozilla/5.0 (X11; Linux x86_64; rv:101.0) Gecko/20100101 Firefox/101.0 1654435115740 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1654435115740 Sync.AddonsReconciler DEBUG Adding change listener. 1654435115741 Sync.Engine.History.Tracker INFO Adding Places observer. 1654435115751 FirefoxAccounts DEBUG FxAccountsProfileClient: Initialized 1654435115752 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1654435115752 FirefoxAccounts DEBUG getOAuthToken enter 1654435115753 FirefoxAccounts TRACE getCachedToken returning cached token 1654435115753 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1654435115754 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1654435115764 FirefoxAccounts INFO fetching updated device list 1654435115776 Sync.Service DEBUG User-Agent: Firefox/101.0 (Linux x86_64) FxSync/1.103.0.20220530192118.desktop 1654435115777 Sync.Service INFO Starting sync at 2022-06-05 15:18:35 in browser session rSwzzIoqCLB3 1654435115777 Sync.Service DEBUG In sync: should login. 1654435115777 Sync.Service INFO User logged in successfully - verifying login. 1654435115779 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1654435115779 Sync.Status DEBUG Status.login: success.login => success.status_ok 1654435115780 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1654435115780 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1654435115780 Sync.SyncAuthManager INFO Getting sync key 1654435115781 Sync.SyncAuthManager INFO Getting a sync token from: https://sync.joelmueller.ch/1.0/sync/1.5 1654435115781 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1654435115781 FirefoxAccounts DEBUG getOAuthToken enter 1654435115781 FirefoxAccounts TRACE getCachedToken returning cached token 1654435115781 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1654435115782 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://sync.joelmueller.ch/1.0/sync/1.5 1654435115782 Services.Common.RESTRequest DEBUG GET request to https://sync.joelmueller.ch/1.0/sync/1.5 1654435115798 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/devices 1654435115878 Services.Common.RESTRequest DEBUG GET https://sync.joelmueller.ch/1.0/sync/1.5 200 1654435115878 Services.Common.TokenServerClient DEBUG Got token response: 200 1654435115878 Services.Common.TokenServerClient DEBUG Successful token response 1654435115879 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1654435115879 Sync.Status DEBUG Status.login: success.status_ok => success.login 1654435115879 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1654435115880 Sync.SyncAuthManager DEBUG _findCluster returning https://sync.joelmueller.ch/1.5/4/ 1654435115880 Sync.SyncAuthManager DEBUG Cluster value = https://sync.joelmueller.ch/1.5/4/ 1654435115880 Sync.SyncAuthManager DEBUG Setting cluster to https://sync.joelmueller.ch/1.5/4/ 1654435115880 Sync.Service DEBUG Caching URLs under storage user base: https://sync.joelmueller.ch/1.5/4/ 1654435115882 FirefoxAccounts INFO Already fetching device list, return existing promise 1654435115987 Sync.Resource DEBUG GET fail 401 https://sync.joelmueller.ch/1.5/4/info/collections 1654435115987 Sync.Resource WARN GET request to https://sync.joelmueller.ch/1.5/4/info/collections failed with status 401 1654435115987 Sync.Service WARN 401: login failed. 1654435115987 Sync.SyncAuthManager DEBUG _findCluster has a pre-existing clusterURL, so fetching a new token token 1654435115987 Sync.SyncAuthManager INFO Getting sync key 1654435115988 Sync.SyncAuthManager INFO Getting a sync token from: https://sync.joelmueller.ch/1.0/sync/1.5 1654435115988 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1654435115988 FirefoxAccounts DEBUG getOAuthToken enter 1654435115988 FirefoxAccounts TRACE getCachedToken returning cached token 1654435115988 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1654435115988 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://sync.joelmueller.ch/1.0/sync/1.5 1654435115988 Services.Common.RESTRequest DEBUG GET request to https://sync.joelmueller.ch/1.0/sync/1.5 1654435116004 Services.Common.RESTRequest DEBUG GET https://sync.joelmueller.ch/1.0/sync/1.5 200 1654435116004 Services.Common.TokenServerClient DEBUG Got token response: 200 1654435116005 Services.Common.TokenServerClient DEBUG Successful token response 1654435116005 Sync.Status DEBUG Status.login: success.login => success.login 1654435116005 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1654435116005 Sync.SyncAuthManager DEBUG _findCluster returning https://sync.joelmueller.ch/1.5/4/ 1654435116005 Sync.SyncAuthManager DEBUG Cluster value = https://sync.joelmueller.ch/1.5/4/ 1654435116005 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1654435116005 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1654435116006 Sync.ErrorHandler ERROR Sync encountered a login error 1654435116006 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1654435116007 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1654435116007 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:1037:15) JS Stack trace: onNotify@service.js:1037:15 1654435116008 Sync.Service DEBUG Not syncing: login returned false. 1654435116009 FirefoxAccounts INFO Already fetching device list, return existing promise 1654435116010 FirefoxAccounts INFO Already fetching device list, return existing promise 1654435116260 FirefoxAccounts INFO Already fetching device list, return existing promise

My firefox-syncstroage.toml looks like this

1. Example MySQL DSN:

database_url = "mysql://firefox:XXX@localhost/syncstorage_rs"

1. Example Spanner DSN:
2. database_url="spanner://projects/SAMPLE_GCP_PROJECT/instances/SAMPLE_SPANNER_INSTANCE/databases/SAMPLE_SPANNER_DB"

"limits.max_total_records"=1666 # See issues #298/#333 master_secret = "TOKEN"

1. removing this line will default to moz_json formatted logs (which is preferred for production envs)

human_logs = 1

1. enable quota limits

enable_quota = 0

1. set the quota limit to 2GB.
2. max_quota_limit = 200000000

1. Example Tokenserver settings:

disable_syncstorage = false tokenserver.database_url = "mysql://firefox:XXX@localhost/syncstorage_rs" tokenserver.enabled = true tokenserver.fxa_email_domain = "api.accounts.firefox.com" tokenserver.fxa_oauth_server_url = "https://oauth.accounts.firefox.com/v1" tokenserver.fxa_metrics_hash_secret = "TOKEN" tokenserver.test_mode_enabled = false

1. cors settings

cors_allowed_origin = "localhost" cors_max_age = 86400

Hello; I have a hard time with your BM filing system. After setting up a new computer I have duplicates of "menu" "other" "unsorted" & I can't find an easy way to delete what I don't want. The explanations are confusing and user unfriendly. If you can just give a simple detail of what each file does, & how to use them, it would help 80yr olds like myself.

                                                                      Thank you;  ....

For the third time with a broken arm! I set up my home page and tabs for work, banking etc. Last 2 days after I have closed down the night before, all my tabs are gone. I can't spend half a day setting them all up again only to have them, disappear again. Please find my tabs and restore them so I can continue my work.

For a few months now I can't upload anything larger than 500 MB on Google Drive. I did talk to GD support and it worked fine with Chrome and Chromium. So whatever is causing this problem, it's in Firefox. I tried with a clear Firefox (one with no extensions by deleting /.mozilla) but it's still the same - the upload starts but then stops within the first 30 seconds. Ping and traceroute are all perfectly fine to google servers, no losses, so it's not the connection either.

Firefox is the latest stable version: 101.0.