Firefox Support Forum

Hi, I lost firefox browser because of I setup new windows so i install again but unfortunately i cant get back my previous bookmarks settings and more. I had firefox account and i was login and sync my settings. i want my settings and all back please help. My last login was 20/5/2022. my account email: [email address removed]

Hello Everyone,

I am not sure what has happened but I had tons of passwords saved in my Mozilla browser. I have been using this since 2019 or 2020 and saved all of my passwords there. What happened is I was using my laptop and wasn't aware that the charger is not plugged in. While working my device turned off because of no battery. I connected the charger and restarted my device like normal. After I opened my browser(Mozilla Firefox) and ctrl+shift+t to open all the recently closed tabs, I was amazed to see that it restored many old sites like 1.5 month old websites instead of the one's which I was using. However, the recently closed one's were showing in the history. I opened the tabs from history that I needed and started using it normal. I have using Mozilla Firefox for good 2 years I never felt the need to remember any of my passwords. Everytime I have to create an account on any of the sites I just create a password once, at the time of sign up only and then click on SAVE PASSWORD so I don't have to remember it. I am guessing this is the normal practice that everyone does or may be a cast majority. I was doing my routine work, I tried to login to my account using the same way like you put in your email in the email section and then click on password section and select the user/email you want to use a password for and sign in. BUT TODAY WHEN I FOLLOWED THE SAME PROCEDURE, IT DOESN'T SHOW ME ANY SAVED PASSWORD WHICH WAS QUITE SURPRISING TO ME. I OPENED THE PASSWORD MENU FROM THE TOP RIGHT AND I WAS SHOCKED TO SEE THAT THERE WE ZERO, LITERALLY ZERO SAVED PASSWORDS. I REALLY NEED HELP WITH THIS BECAUSE THOSE WERE SO MANY PASSWORDS LIKE SERIOUSLY SO MANY.

THANK YOU, AMIR

Hi,

I had to reset my computer.

I had Firefox sync on it and in the past all I’ve had to do is login and it restores history bookmarks and setting when I install it on a new or reset device

It’s not doing it this time, any advice?

I am trying to create a new Firefox account with it's own email to be separate from this Firefox account I am posting from. However, every time I try to follow the "sign up" buttons I get redirected to the login page where I enter what I want as the new account info and receive a "Primary email account required for sign in" The email I'm trying to use for my new account is NOT registered with Firefox and I am using a freshly installed version of the browser on a new PC so no extensions are interfering.

Is there a way in Firefox to have quicker access to saved logins than through the menu structure? The menus are four layers deep, which is frustrating as it is difficult to remember the route when only using the feature occasionally. Some websites don't respect the Firefox Password Manager, so it sometimes becomes necessary to manually find the credentials.

Is there any way to create a bookmark to the saved login section?

Is there perhaps an add-on?

Thanks for any answers.

After a reinstallation of FIREFOX, it failed to login to sync with Firefox. My account and password input are correct. And I can login to my accout with Chrome (https://accounts.firefox.com/).

my OS: ubuntu 18.04 firefox version: 100.0.2

My system disk failed, so I had to restore it from pretty old backup, with old Firefox version installed and old profile data. Now I want to start Firefox and reopen all my recent tabs from Firefox Sync, but not from my local (old) profile. How should I proceed?

Hi , My main machine is a personal windows laptop. Firefox sync works fine and syncs all things including "all" my installed extensions . recently company issues me a macbook and on it when i install firefox and login my account for sync it syncs other things like bookmarks but does not sync all my extensions only a few of them.

I already tried multiple things like sync delibrately from windows and then pressing sync on mac or reinstalling firefox on mac . but its the same issue.

few of the extensions that are missing :

1. Auto Tab Discard
2. Download Manager (S3)
3. DownthemAll
4. Stylus ( very important for me)
5. Tab Session Manager (THE most important for me)
6. TamperMonkey ( Important)
7. (Temporary Containers)
8. uBlock Origin
9. Xkit Rewritten
10. Zoom Image

Hi, Some files, say PNG files, always download immediately. Other files ask where to be saved. In my settings, I only have about 4-6 entries, but PNG for example is not there. I deleted the handlers file and restarted. Same issue. The only thing I can think of is the fact that I'm using an account which syncs across 2-3 devices. How can I fix this issue?

i have re-install new windows and download fresh firefox and sign-in when i sync my account i didn't find any data (passwords , bookmarks , history , etc ... ) i found my firefox account as new

the other day my Samsung Galaxy S21+ died on me so I was forced to re-startup my old Galaxy S10+.. and I tried to sync the my new data on my Desktop and Firefox cloud to my phone...

BUT! it synced my old data a year old data from my phone to my desktop... destroying all my changes over the past year.. THANK YOU BACKUPS! saved the day... Firefox account need the ability to clear the stored Firefox data in the cloud to prevent this from happening again.. and I found similar questions that pointed to deleting my whole account and starting fresh.. THAT IS AN INSANE IDEA... no thx.. I have too much to lose...

please consider this a feature update or request..

Hi got this error message:

1654435115415 FirefoxAccounts TRACE initializing new storage manager 1654435115416 FirefoxAccounts TRACE starting fetch of json user data 1654435115418 Sync.Status INFO Resetting Status. 1654435115418 Sync.Status DEBUG Status.service: undefined => success.status_ok 1654435115422 Sync.SyncScheduler TRACE Setting SyncScheduler policy values to defaults. 1654435115422 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1654435115423 Sync.Service INFO Loading Weave 1.103.0 1654435115424 Sync.Engine.Clients DEBUG Engine constructed 1654435115425 Sync.Engine.Clients DEBUG Resetting clients last sync time 1654435115429 Sync.Engine.Addons DEBUG Engine constructed 1654435115436 FirefoxAccounts TRACE finished fetch of json user data - took: 20 1654435115437 FirefoxAccounts DEBUG reading secure storage with existing: [] 1654435115437 FirefoxAccounts TRACE starting fetch of user data from the login manager 1654435115444 FirefoxAccounts DEBUG secure read fetched items: ["scopedKeys","kSync","kXCS","kExtSync","kExtKbHash"] 1654435115444 FirefoxAccounts TRACE initializing of new storage manager done 1654435115478 Sync.Engine.Addons DEBUG SyncEngine initialized: addons 1654435115482 Sync.Engine.Bookmarks DEBUG Engine constructed 1654435115514 Sync.Engine.Bookmarks DEBUG SyncEngine initialized: bookmarks 1654435115517 Sync.Engine.Forms DEBUG Engine constructed 1654435115521 Sync.Engine.Forms DEBUG SyncEngine initialized: forms 1654435115523 Sync.Engine.History DEBUG Engine constructed 1654435115526 Sync.Engine.History DEBUG SyncEngine initialized: history 1654435115528 Sync.Engine.Passwords DEBUG Engine constructed 1654435115533 FirefoxAccounts DEBUG FxAccountsWebChannel registered: account_updates with origin https://accounts.firefox.com 1654435115533 Sync.Engine.Passwords DEBUG SyncEngine initialized: passwords 1654435115535 Sync.Engine.Prefs DEBUG Engine constructed 1654435115536 Sync.Engine.Prefs DEBUG SyncEngine initialized: prefs 1654435115537 Sync.Engine.Tabs DEBUG Engine constructed 1654435115538 Sync.Engine.Tabs DEBUG SyncEngine initialized: tabs 1654435115538 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1654435115555 Sync.Engine.CreditCards DEBUG Engine constructed 1654435115637 Sync.Engine.CreditCards DEBUG SyncEngine initialized: creditcards 1654435115651 Sync.Engine.Extension-Storage DEBUG Engine constructed 1654435115735 Sync.Engine.Extension-Storage DEBUG SyncEngine initialized: extension-storage 1654435115736 Sync.Service INFO Mozilla/5.0 (X11; Linux x86_64; rv:101.0) Gecko/20100101 Firefox/101.0 1654435115740 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1654435115740 Sync.AddonsReconciler DEBUG Adding change listener. 1654435115741 Sync.Engine.History.Tracker INFO Adding Places observer. 1654435115751 FirefoxAccounts DEBUG FxAccountsProfileClient: Initialized 1654435115752 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1654435115752 FirefoxAccounts DEBUG getOAuthToken enter 1654435115753 FirefoxAccounts TRACE getCachedToken returning cached token 1654435115753 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1654435115754 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1654435115764 FirefoxAccounts INFO fetching updated device list 1654435115776 Sync.Service DEBUG User-Agent: Firefox/101.0 (Linux x86_64) FxSync/1.103.0.20220530192118.desktop 1654435115777 Sync.Service INFO Starting sync at 2022-06-05 15:18:35 in browser session rSwzzIoqCLB3 1654435115777 Sync.Service DEBUG In sync: should login. 1654435115777 Sync.Service INFO User logged in successfully - verifying login. 1654435115779 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1654435115779 Sync.Status DEBUG Status.login: success.login => success.status_ok 1654435115780 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1654435115780 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1654435115780 Sync.SyncAuthManager INFO Getting sync key 1654435115781 Sync.SyncAuthManager INFO Getting a sync token from: https://sync.joelmueller.ch/1.0/sync/1.5 1654435115781 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1654435115781 FirefoxAccounts DEBUG getOAuthToken enter 1654435115781 FirefoxAccounts TRACE getCachedToken returning cached token 1654435115781 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1654435115782 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://sync.joelmueller.ch/1.0/sync/1.5 1654435115782 Services.Common.RESTRequest DEBUG GET request to https://sync.joelmueller.ch/1.0/sync/1.5 1654435115798 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/devices 1654435115878 Services.Common.RESTRequest DEBUG GET https://sync.joelmueller.ch/1.0/sync/1.5 200 1654435115878 Services.Common.TokenServerClient DEBUG Got token response: 200 1654435115878 Services.Common.TokenServerClient DEBUG Successful token response 1654435115879 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1654435115879 Sync.Status DEBUG Status.login: success.status_ok => success.login 1654435115879 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1654435115880 Sync.SyncAuthManager DEBUG _findCluster returning https://sync.joelmueller.ch/1.5/4/ 1654435115880 Sync.SyncAuthManager DEBUG Cluster value = https://sync.joelmueller.ch/1.5/4/ 1654435115880 Sync.SyncAuthManager DEBUG Setting cluster to https://sync.joelmueller.ch/1.5/4/ 1654435115880 Sync.Service DEBUG Caching URLs under storage user base: https://sync.joelmueller.ch/1.5/4/ 1654435115882 FirefoxAccounts INFO Already fetching device list, return existing promise 1654435115987 Sync.Resource DEBUG GET fail 401 https://sync.joelmueller.ch/1.5/4/info/collections 1654435115987 Sync.Resource WARN GET request to https://sync.joelmueller.ch/1.5/4/info/collections failed with status 401 1654435115987 Sync.Service WARN 401: login failed. 1654435115987 Sync.SyncAuthManager DEBUG _findCluster has a pre-existing clusterURL, so fetching a new token token 1654435115987 Sync.SyncAuthManager INFO Getting sync key 1654435115988 Sync.SyncAuthManager INFO Getting a sync token from: https://sync.joelmueller.ch/1.0/sync/1.5 1654435115988 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1654435115988 FirefoxAccounts DEBUG getOAuthToken enter 1654435115988 FirefoxAccounts TRACE getCachedToken returning cached token 1654435115988 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1654435115988 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://sync.joelmueller.ch/1.0/sync/1.5 1654435115988 Services.Common.RESTRequest DEBUG GET request to https://sync.joelmueller.ch/1.0/sync/1.5 1654435116004 Services.Common.RESTRequest DEBUG GET https://sync.joelmueller.ch/1.0/sync/1.5 200 1654435116004 Services.Common.TokenServerClient DEBUG Got token response: 200 1654435116005 Services.Common.TokenServerClient DEBUG Successful token response 1654435116005 Sync.Status DEBUG Status.login: success.login => success.login 1654435116005 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1654435116005 Sync.SyncAuthManager DEBUG _findCluster returning https://sync.joelmueller.ch/1.5/4/ 1654435116005 Sync.SyncAuthManager DEBUG Cluster value = https://sync.joelmueller.ch/1.5/4/ 1654435116005 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1654435116005 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1654435116006 Sync.ErrorHandler ERROR Sync encountered a login error 1654435116006 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1654435116007 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1654435116007 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:1037:15) JS Stack trace: onNotify@service.js:1037:15 1654435116008 Sync.Service DEBUG Not syncing: login returned false. 1654435116009 FirefoxAccounts INFO Already fetching device list, return existing promise 1654435116010 FirefoxAccounts INFO Already fetching device list, return existing promise 1654435116260 FirefoxAccounts INFO Already fetching device list, return existing promise

My firefox-syncstroage.toml looks like this

1. Example MySQL DSN:

database_url = "mysql://firefox:XXX@localhost/syncstorage_rs"

1. Example Spanner DSN:
2. database_url="spanner://projects/SAMPLE_GCP_PROJECT/instances/SAMPLE_SPANNER_INSTANCE/databases/SAMPLE_SPANNER_DB"

"limits.max_total_records"=1666 # See issues #298/#333 master_secret = "TOKEN"

1. removing this line will default to moz_json formatted logs (which is preferred for production envs)

human_logs = 1

1. enable quota limits

enable_quota = 0

1. set the quota limit to 2GB.
2. max_quota_limit = 200000000

1. Example Tokenserver settings:

disable_syncstorage = false tokenserver.database_url = "mysql://firefox:XXX@localhost/syncstorage_rs" tokenserver.enabled = true tokenserver.fxa_email_domain = "api.accounts.firefox.com" tokenserver.fxa_oauth_server_url = "https://oauth.accounts.firefox.com/v1" tokenserver.fxa_metrics_hash_secret = "TOKEN" tokenserver.test_mode_enabled = false

1. cors settings

cors_allowed_origin = "localhost" cors_max_age = 86400

Hello I have a problem I have changed my password on fire fox and I could not bring back my bookmarks and Firefox Sync back again can you help me with this please thank you.

[email-removed]

(email address / phone number removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

Following direction on Help Page - Trying to sync tabs, bookmarks etc from one laptop to another. In settings, devices are said to be logged in and sync set to sync pretty much everything. Clicking the menu top right - only shows my email @ the top, then New Tab etc - but nothing about "Sync Now" or "Sign In" What am I missing? TIA, Jean

Hi - I'm signed into firefox sync on two different computers, both running Ubuntu 20.04. I can tell that they're connected to the same account because I can see the other computer in the list for "Send tab to device".

However, the bookmarks aren't syncing - one computer has the full set, the other (newly set up) computer still has the default bookmarks.

When I check `about:sync-log`, I see these lines:

``` 1654551773179 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1654551773179 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1654551773179 Sync.Doctor INFO Skipping check of tabs - disabled via preferences 1654551773179 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1654551773179 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1654551773179 Sync.Doctor INFO Skipping check of forms - disabled via preferences 1654551773179 Sync.Doctor INFO Skipping check of history - disabled via preferences 1654551773179 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1654551773179 Sync.Doctor INFO Skipping validation: no engines qualify 1654551773179 Sync.Status DEBUG Status.sync: success.sync => success.sync 1654551773179 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1654551773180 Sync.Synchronizer INFO Sync completed at 2022-06-06 14:42:53 after 1.48 secs. ```

That is, it seems to think that bookmark syncing is disabled - however, I have bookmark syncing enabled, as you can see in the attached screenshot.

Hello!

(Ok, i know that this sound wierd but)

Is there any way to remotely log out on a broken / unavaileble device?

Cheers, - Flamingo xoxo <3

I’ve not had much success with my online searches to learn the details about what takes place when Firefox syncs browser information across devices. To keep things simple, assume I interested only in syncing bookmarks and staying within the Firefox environment, i.e., no syncing to another browser. Please note that I am NOT asking for help in setting up Sync on different devices or in how to turn Sync on and off. Rather I am seeking help to understand what “sync” means, that is, the details of the sort of information transfers that take place between individual devices and the Firefox Sync server.

Here’s what I currently understand. After signing in to my Firefox account on Device 1, setting up syncing on that device, specifying that I want only bookmarks to be synced, and turning syncing on, the set of bookmarks on Device 1 is sent to be stored on a Firefox server. After that, whenever one is signed in to the Firefox account on Device 1 and syncing is turned on, any changes to the bookmarks on Device 1 will "automatically" (but I don't know how quickly) end up being reflected in the set of bookmarks stored on the server. Fine so far.

In addition to Device 1 I have another device, Device 2 which has not been set up for Firefox Sync. It has its own set of bookmarks. Some of them are also on Device 1, some are not. I sign into my Firefox account on Device 2 and set up syncing on it. I follow the steps for doing this in https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer, “Connect additional devices to Sync.” I then click Sync Now. OK, now what happens?

1A. Do the bookmarks in Device 2 get added to the bookmarks stored in the Firefox Sync server? 1B. Do the bookmarks NOT in Device 2 get deleted from the bookmarks stored in the Firefox Sync server?

OR

2A. Do the bookmarks stored in the Firefox Sync server get added to the bookmarks in Device 2? 2B. Do the bookmarks NOT stored in the Firefox Sync server get deleted from the bookmarks in Device 2?

After whatever transfers of bookmark between Device 2 and the Firefox Sync server take place, and assuming that I’m still signed in to my Firefox account on Device 1 and that syncing on that device is still turned on, what sort of transfers of bookmarks takes place between the new set of bookmarks stored in the Firefox Sync server and the set of bookmarks already on Device 1?

3A. Do the bookmarks then present in the Firefox Sync server get added to the bookmarks in Device 1? 3B. Do the bookmarks no longer in the Firefox Sync server get deleted from the bookmarks in Device 1?

Finally, what happens to the set of bookmarks in Device 1 and Device 2 if I’m simultaneously signed in to my Firefox account, syncing is turned on in both Devices 1 and 2, and a bookmark is a) added to either device OR b) deleted from either device?

I’m sorry this message is so long, but I’ve wanted to be clear about the things I don’t understand in regard to Firefox Sync. I’d really appreciate what anyone can say to help me clarify these points. Thanks so much.

Hi everyone, I am unable to save login credentials of my website in firefox. Is there any option asking to save password?