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  • Archived

Videos won't play on Netflix and Curiosity stream

I just installed Windows 10 and firefox and the video playback on those sites won't start. It works on youtube. Netflix and Curiosity stream works fine on Microsoft Edge… (read more)

I just installed Windows 10 and firefox and the video playback on those sites won't start. It works on youtube. Netflix and Curiosity stream works fine on Microsoft Edge but I want to use firefox. I did everithing of what Netflix sugested but videos won't play.

Asked by afloarei.andrei90 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Security Key issue for FB login

Hi everyone; Recently my FB account got hacked and I went through hell and back to get it recovered. Funny thing is, it still doesn't work, it did briefly for the initial… (read more)

Hi everyone; Recently my FB account got hacked and I went through hell and back to get it recovered. Funny thing is, it still doesn't work, it did briefly for the initial login just enough time to enable a 2 step challenge for which I selected SMS, NOT any security key via USB. As you can see in the picture, every time when I try to login (or switch in FB from a backup account into the primary), I'll get this message. Now it's stating that it's a Firefox/Mozilla request but it only appeared after my FB was hacked, never before. Could a developer/SME please take a look at this? Current Version 99.0.1 (64-bit)

Cheers, and TIA! T.B.

Asked by tbuettner1 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox bug and Microsoft Outlook web site: Firefox will not allow Windows computer to sleep

After a new email notification sound plays from Microsoft Outlook, https://outlook.office.com/mail/, Firefox has a constant audio stream in use, preventing Windows comput… (read more)

After a new email notification sound plays from Microsoft Outlook, https://outlook.office.com/mail/, Firefox has a constant audio stream in use, preventing Windows computers from sleeping.

How to reproduce: 1) In an Admin Command Prompt, execute "powercfg /requests" and verify nothing has a power request, especially "SYSTEM: None." 2) In Firefox, open a tab and login into a Microsoft Outlook account at https://outlook.office.com/mail/. 3) Wait for a new email which triggers an audible chime. 4) In the Admin Command Prompt, verify "powercfg /requests" reports "SYSTEM: [DRIVER] <audio-driver-specific-string> An audio stream is currently in use." Note the computer will never go to sleep due to this request. 5) Close the Firefox tab with Microsoft Outlook. 6) In the Admin Command Prompt, verify "powercfg /requests" has no power requests, especially "SYSTEM: None". Note the computer will sleep after the idle period as expected.

Asked by Brian 2 years ago

Last reply by Brian 1 year ago

  • Archived

Sorry! 0 results found for ‘With the update installed today 4-14-22 my tabs would not restore. Solution present via google are 3 years or more old and not applicable. Please help me restore my previous tabs from yesterday’ for ‘Firefox’

Sorry! 0 results found for ‘With the update installed today 4-14-22 my tabs would not restore. Solution present via google are 3 years or more old and not applicable. Ple… (read more)

Sorry! 0 results found for ‘With the update installed today 4-14-22 my tabs would not restore. Solution present via google are 3 years or more old and not applicable. Please help me restore my previous tabs from yesterday’ for ‘Firefox’

Asked by sbdick1945 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

When sharing a specific window in Google Meet, *ALL* popups from extensions will show on Google Meet

When using Google Meet, you are given the option to share your screen — either the entire screen, or a specific Firefox window. I've noticed, however, that no matter wha… (read more)

When using Google Meet, you are given the option to share your screen — either the entire screen, or a specific Firefox window.

I've noticed, however, that no matter what Firefox window is used, if you access an extension that creates a pop-up dialog, such as the Container selection button from Conex, the uBlock origin settings popup for each webpage, or a password manager pop-up such as Bitwarden, those popups will appear on the shared window, even if you decide to do this from another Firefox window altogether.

This is a major security concern for me, as I've had circumstances where the password entry window for Bitwarden will appear on any window, even if I open the extension pop-up from a window not being shared to Google Meet. I'm not sure where to submit this issue, so I'm starting from the Mozilla support page and going from there. Would appreciate anyone's help on getting this issue resolved. Thank you.

Asked by Tariq Kamal 2 years ago

Last reply by jonzn4SUSE 2 years ago

  • Solved
  • Archived

text edit button

I have been unsuccessful in finding a solution in searches, so posting here. On one website I use, a machining forum, when I want to reply to a post, I have no text edit… (read more)

I have been unsuccessful in finding a solution in searches, so posting here. On one website I use, a machining forum, when I want to reply to a post, I have no text edit options ie bold, italic, emojis, etc. They are there, but grayed. They have worked previously for me. I don't know what changed like a setting on my part or an upgrade. I currently run Firefox version 99.01. I asked on the forum and other users have the same version and no problems. I can access the page with Chrome and on my phone (Android) and no problem so it is not my account. And on other forums, I ie different websites, I can use those functions. I have removed history cache and cookies, restarted Firefox and restarted the laptop.

Any suggestions?

Asked by sdonohue 2 years ago

Answered by FredMcD 2 years ago

  • Archived

Can't find how to scan QR code when trying to add my Android phone to Firefox

I am trying to add my Android phone as a device to Firefox. I initially invoked the code scanner next to the search bar, but got a message saying that the code had to be … (read more)

I am trying to add my Android phone as a device to Firefox. I initially invoked the code scanner next to the search bar, but got a message saying that the code had to be scanned from within the Firefox app. So I installed the app and followed these instructions entitled "Connect Another Device".

• If you haven't already, install Firefox on your mobile device. • Open Firefox on your mobile device. • Open the menu, tap Settings and select Turn on Sync. • Scan this code:

There is no Turn on Sync option in the Settings menu. I have looked in every menu item that appears even remotely related to syncing with a QR code or adding a device and come up empty.

I found this exact issue in two existing questions, but neither of them had ever been answered, which makes me less than confident that mine will. If there is a Turn on Sync option in Settings, and I just overlooked it, please explain step-by-step where I can find it. If there really is no Turn on Sync option, please provide an alternate method of adding my Android phone.

Thanks.

Asked by Daryl 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Accessing my TVG account

How can I fix this? Warning: Potential Security Risk Ahead Firefox detected a potential security threat and did not continue to 4njbets.us.betfair.com. If you visit this… (read more)

How can I fix this? Warning: Potential Security Risk Ahead

Firefox detected a potential security threat and did not continue to 4njbets.us.betfair.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

What can you do about it?

The issue is most likely with the website, and there is nothing you can do to resolve it.

If you are on a corporate network or using anti-virus software, you can reach out to the support teams for assistance. You can also notify the website’s administrator about the problem.

Asked by osmond1112 2 years ago

Last reply by osmond1112 2 years ago

  • Archived

Desktop Shortcut

When I drag the padlock to my desktop to create a shortcut, only a generic page image appears as the icon. How can I get Firefox to include a UNIQUE icon for each webpage… (read more)

When I drag the padlock to my desktop to create a shortcut, only a generic page image appears as the icon. How can I get Firefox to include a UNIQUE icon for each webpage? Other browsers, such as Brave, create an icon that is unique for the website it references. This makes it VERY easy to locate and organize all the shortcuts on my desktop.

The images I have included show the (in my opinion) ugly/useless Firefox icon vs. the aethestic/useful Brave icon.

Asked by sparks7120 2 years ago

Last reply by sparks7120 2 years ago

  • Archived

access denied

I type ralphs.com in the search and enter. Nothing happens until I refresh. It goes to the web site. When I try to sign in it says, "You don't have permission to access r… (read more)

I type ralphs.com in the search and enter. Nothing happens until I refresh. It goes to the web site. When I try to sign in it says, "You don't have permission to access ralphs.com/signin on this server". I don't have a problem with any other web site. I don't have a problem signing in using Firefox on my notebook or my laptop. I don't have a problem signing in with Edge on this desktop computer. Sometimes it also tells me access denied for ralphs.com. I assume it is a problem where Ralphs web site is blocking me on this computer but then again, it is only when using Firefox. I have contacted Krogers customer service and have received no help. I cleared everything. I tried the "ipconfig/flushdns"? Nothing works?

Asked by geobykt 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

firefox is not normal wants me to download the browser i have an acct for long time had a virus last night but windows defender caught it and removed it my colors are all gone too along with file view etc on top line

im afraid to download anything. i should not have to download firefox browser, i have been using this acct for years. i tried to update ccleaner last nite and windows def… (read more)

im afraid to download anything. i should not have to download firefox browser, i have been using this acct for years. i tried to update ccleaner last nite and windows defender caught a trojan but removed it right away all other places i have been were fine today what happened to my firefox and duckduck go etc

Asked by memok 2 years ago

Last reply by FredMcD 2 years ago

  • Solved
  • Archived

HELP!! Crashing crashing and more crashing! (Did I mention crashing?)

Hello! I think I have tried EVERYTHING to get Firefox to stop crashing in the past 6 months. Today I am so frustrtated. Can anyone point me in the right direct. (and yes … (read more)

Hello! I think I have tried EVERYTHING to get Firefox to stop crashing in the past 6 months. Today I am so frustrtated. Can anyone point me in the right direct. (and yes this happens with a fresh install, disabled add-ons, safe mode, yadda yadda yadda

bp-9d35ce5b-7503-4b20-894c-05b520220417

additional reports in image attached.

If you can help me...BLESS YOU!!!

Asked by keveone 2 years ago

Answered by FredMcD 2 years ago

  • Archived

Starting Firefox

Firefox now needs to be clicked on twice before starting. In addition is not reopening previous windows and tabs on startup although this option selected in settings. Is … (read more)

Firefox now needs to be clicked on twice before starting. In addition is not reopening previous windows and tabs on startup although this option selected in settings. Is this related to a new version? Thank you!

Asked by dhaase 2 years ago

Last reply by jonzn4SUSE 2 years ago

  • Archived

Restore Recent Closed Windows

I'm having an issue every few months, where I usually keep Firefox open with 10 or so tabs as pinned and sometimes I open a new window for something else on another monit… (read more)

I'm having an issue every few months, where I usually keep Firefox open with 10 or so tabs as pinned and sometimes I open a new window for something else on another monitor. When closing the PC, I generally close on my main monitor and forget about the new window, so I lost all tabs. Because I use Open previous windows and tabs. How can I recover the window with my tabs without having to always go into sessionstore-backups folder and restore manually with the scrounger from the recovery file?

Thanks, Eduard

Asked by Eduard 2 years ago

Last reply by Eduard 2 years ago

  • Archived

double spacing of bookmarks

Hi, Why do we have double spaced bookmarks forced on us ?. It is an unnecessary nuisance having to now scroll down, with absolutely no advantage. Why o why is it tha… (read more)

Hi, Why do we have double spaced bookmarks forced on us ?. It is an unnecessary nuisance having to now scroll down, with absolutely no advantage. Why o why is it that when the 'developers' ? are let loose the result is always less user friendly. I have only opened an account to let mozilla know that despite being with them for ever, unless you can tell me a simple and permanent fix, i will be changing to another browser. Thank you, David Bloom

Asked by davidbloom89 2 years ago

Last reply by davidbloom89 2 years ago

  • Archived

Unusual Firefox browser caching behaviour

A recent update to Firefox browser seems to have changed how caching works for websites. I've noticed it mainly with Reddit and their 'random' feature. I can only go to o… (read more)

A recent update to Firefox browser seems to have changed how caching works for websites. I've noticed it mainly with Reddit and their 'random' feature. I can only go to one random sub-reddit and then from that point forward it will only go to that same sub-reddit when I hit the Random link. For instance if I hit random and it takes me to say www.reddit.com/r/Ohio/ then from that point on I only get the Ohio sub-reddit when clicking the Random link. If I clear my cache and reopen Firefox I again get one click on Random and then any further clicks take me to the first, random sub-reddit.

This is not replicated in Microsoft Edge or with Firefox in private windows. I have disabled all of addons to see if one of them was causing this behaviour but it made no change.

Asked by dominexjudex 2 years ago

Last reply by dominexjudex 2 years ago