Firefox Support Forum

Hello Support,

After following the instructions several times to get back my bookmarks and get them to show I decided to contact you. I would rather speak to someone about this issues I am having but I don't have a phone number to call. So, Here I am sending a email to you. I have done everything to bring my bookmarks back but to no avail I haven't been successful. CAN YOU PLEASE HELP ME.

I turned on my computer one morning and I didn't have bookmarks showing that when it happen. It has been going on for the last 3 weeks now. I will be looking forward to your reply and help.

Sincerely,

Adolphus Miner [email and phone number]

Firefox updated and my bookmarks are now gone. Firefox refuses to restore the old bookmarks, import from HTML ( this is from Opera). or import Microsoft Edge Legacy.

I also would like to add that Microsoft Edge was able to import the HTML form Opera I have even tried exporting the ME bookmarks I restarted the computer

These are all the browsers with my old bookmarks Opera,Chrome, & IE I haven't update them in ages, and I forgot that the web bookmarks i was using went offline.

Thanks In Advance

- You updated and took my bookmarks away (something I needed and used all the time. How can you do that? Really? - also every time I go on line I get another stupid sign at the top right telling me to update again. I'm being pestered to do something that screwed me over. - I’ve tried the (old firefox date folder, thing) and it didn’t work. (so please don't suggest that) - I have to go looking for what bookmarks I have left (no more drop-down menu with all of them right there where over the years I've organized them)

I used to like this program, a lot. If I can’t get my Book marks back I’m done with FireFox. What the hell were you thinking?

Hi, I would really appreciate your assistance with a issue regarding my Trendmicro Antivirus app on my Mac just deleted all my important bookmarks on my firefox browser. I tried to follow the support forums to restore them but I didn't have any luck. May I have some assistance please on the steps I need to take to restore all my previous bookmarks for my firefox browser on my MacOS? Thank you

It is impossible to delete history. The function as described does not work under the current release., Further, the function to save bookmarks in alphabetical order does not work either.

An automatic update of Firefox which resulted in a "quit/create new profile" choice has removed all my bookmarks

Of the four profiles stored in "about:profile" three are identical (ie. have only the default bookmarks stored) and one, generates a "quit/create new profile" message.

The "bookmarksbackup" folder (in /home/user/.Mozilla/Firefox/zs1jki8t.default) is empty.

The "import/backup" option (in Manage Bookmarks) offers nothing to choose. There is no 'list of dated automatic backups.'

Firefox did not create an "Old Firefox Data" folder on the desktop.

Browser privacy "strict". "Never remember history" was selected.

Running Firefox in Manjaro (Linux)

Help.

I recently had my pc die and have had to get a new one and upon signing in to my firefox account and trying to sync, my bookmarks are not showing up. Everything else has synced fine.

Hello,

Since recently the bookmark dialog has changed its behaviour, and to worse from my perspective. If I don't do anything for about three seconds, the dialog closes and the bookmark is saved to a place where I most likely don't want it to be saved. Is there a way to get rid of the three second time limit? Thanks!

It's not necessary to read further to answer my question. Bellow I'm going to give some criticism and express frustration about this new feature (or is it a bug?). The criticism is not directed towards the nice people here who give support to users who have problems.

I understand that developers get new ideas and want to put them into practice, but if you change an often used behaviour like this, I don't think it's user friendly to just change the behaviour without asking the user if he want's that behaviour. Personally I don't see how the automatically disappearing dialog helps me (it's very easy to click Esc if I change my mind about bookmarking a page), but I keep experiencing how it makes my browsing experience worse, as I often pause for a moment for example to think what name I'm going to give for the bookmark, or where am I going to place it.

In practice this change has wasted at least an hour of my time (to find an explanation and (in vain) a solution to fix the behaviour), made me annoyed, and based on the comments here and other places, made quite a few other people annoyed too.

Please, when you change the behaviour of Firefox in the future, before changing the behaviour for an individual user, ask him first if he even wants the change. For example show him a dialog where he is told that "we have this new feature where your familiar dialog keeps disappearing every three seconds for no reason so that you get the pleasure of invoking it again...and again...and again. If you want to have that feature, check the box on the left".

The present configuration of Bookmarks:

Both "areas" of Bookmarks are linked, deleting from one will update the other. Neither are isolated personal storage areas for selected bookmarks of the user's choosing. You can't keep/delete one bookmark in one area (Bookmarks toolbar and/or hamburger icon > Bookmarks) without the action being correspondingly reflected in the other area.

Now previously I could go to the hamburger Bookmarks, create and delete without my tool bar Bookmarks being effected. Any chance of this happening again please?

The Bookmark menu used to open with ONE click. Now it assumes you're using the same bookmark, and if you want a different one, you have to click twice. I have many bookmark categories, and I usually have to click twice to get to the menu to choose a folder/location.

I looked for but couldn't find an OPTION for it to work as it used to, open with one click. I'm disappointed that I couldn't find this option. I hope the option to return to the way it used to work will be available in the next Firefox update.

My list of bookmarks that used to automatically display down the left side of my screen are now relegated to a heading in the bookmarks toolbar at the top of the page. This is completely useless to me. What happened to the display down the left side, and how can I stop this from NEVER changing in the future? I've had this happen before, and every time it does it takes me half a day to find the hidden solution to the problem.

How do I delete a single bookmark? The instructions in your help file do not work. I click on the blue star in the top right corner, hit "Delete bookmark," but the bookmark does not delete. I have tried shutting down Firefox and restarting after giving the delete command, but no dice. The bookmark seems immortal! Using Mac OS 10.13.6.

Hi folks, I fired up my laptop tonight and then opened my Firefox browser, only to find that the bookmark toolbar was missing. 'Ah, simple answer,' I thought, 'I must have turned it off. Just move the pointer to the top and right click. The bookmark tab option will be there.'

But no, it isn't. Sure, there's the Bookmark name with a right-pointing arrow. And if I follow that I can see that it says "Bookmark Toolbar > Always show." And although that option has a tick against it, no bookmarks are visible.

So what's happened to them? If I click on the Bookmarks name right at the top and then click 'Manage Bookmarks' I can see them all, so they haven't been deleted, erased or anything - but why can't I see them? By the way, if I click "Never Show" then the space where they should be disappears and if I then click "Always Show" then the space returns but without any bookmarks.

Help please - bookmarks are essential for browsing.

Hi support team,

I have met this issue twice. Before I retired my old PC, I did click the "sync now". However, when I login in Firefox in my new PC, I found the bookmarks are very very out of date. Because my old PC was formatted, I lost my latest bookmarks in Firefox.

Could you help with this?

Eason BR

Drag-drop bookmarking broken, Firefox 102.0 (64 bit)

I do not know which update began exhibiting this apparent reversion bug, as i have just returned home from several weeks in the hospital due to a heart attack, and do not know how many updates i missed.

When doing a drag-drop of a URL from either a link on a page OR the address line at the top of the browser, I will receive a "sanity failure" error, ranging from an empty NON-URL file, to an OS error complaining about being unable to access an attempted directory destination.

If the link I am dragging is bereft of illegal characters (i.e., ":" -- a colon), the action will succeed.

If there IS a colon, the text to the LEFT of the colon will become the filename. The colon and everything to its right will be truncated. And, the file will be a zero-byte file of unknown (to me) type.

Other illegal characters in the page's Title field will produce more dramatic misbehavior.

PLEASE revert to the previous behavior (i.e., filtering the Title before creating the filename for the bookmark file)!

Earlier versions of Firefox (again, I do not know when this began) NEVER exhibited this behavior.

hi im trying to get my bookmarks back after a full system wipe on my computer i saved all my items i needed to back up but now after reinstalling firefox and going to import my sqlite file to restore my bookmarks im met with the prompt saying Unable to process the backup file.

My firefox did an update today and I can not view many websites in my bookmarks. I tried to manually go to a website and still get the same error show below. An error occurred during a connection to www.newsmax.com. PR_END_OF_FILE_ERROR Some websites I can view and others not. I did not have this problem till todays update. I also can not view non HTTPS websites. Basically all is not well.

Suggestions.

On my old Desktop with Windows10, I created and saved my bookmarks as backup *.json file on my backup drive. How do I copy this backup to Firefox on my new Desktop with Windows11? When I installed Firefox on my new Desktop, I don't see any way to access bookmarks (because I haven't copied the *.ison file??)