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  • Archived

Dropdowns on Google not working

Just as was reported https://support.mozilla.org/en-US/que.../1313461 here, when I went to Google today, none of the famous "People also ask" dropdowns would work. Neith… (read more)

Just as was reported https://support.mozilla.org/en-US/que.../1313461 here, when I went to Google today, none of the famous "People also ask" dropdowns would work. Neither would any of Google's custom javascript widglets (I made that term up. They are likely Angular apps). This behavior also happened with some of the controls on my online bank's pages. This behavior is not present in Edge.

This is a new computer to me, and once recently, I lost control of some of Firefox's own menu items (I could scroll to items on the 3-bar menu, but not click some of them). Don't know if the two problems are related. The only thing that fixed that issue was to re-install Firefox.

I'm currently on Win 10, FF 94.0 (64 bit). I have tried all the standard advice: clearing cookies and cache, starting in troubleshooting mode, refreshing Firefox, and fiddling with performance settings (am I right that turning on and off hardware acceleration is no longer an option?).

Since I did try troubleshooting mode, I don't think this is caused by an extension, but who knows...is it possible for an extension to break FF, then have the broken behavior continue even after refresh? I'd really like to figure this out so I don't have to re-install the program every time this occurs.

Thanks for any help! -Josh

Asked by joshdewinter 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Can't load and sign in to Yahoo email on Firefox

My Yahoo email account timed out and did its usual auto-logout. Now I can't sign back in. When I pt in user name and password it goes back to logout and sign in in an end… (read more)

My Yahoo email account timed out and did its usual auto-logout. Now I can't sign back in. When I pt in user name and password it goes back to logout and sign in in an endless loop

Asked by j.degarmo 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Even though I had firefox, I always opened with Yahoo. Somehow changing the background color (it was a 'pop up' of Firefox), made firefox my default search engine page

I know this is hackneyed, but long ago, my ex husband set up my computer with Firefox, but it would - per my request, open with Yahoo, which is my default search engine. … (read more)

I know this is hackneyed, but long ago, my ex husband set up my computer with Firefox, but it would - per my request, open with Yahoo, which is my default search engine. Occasionally, options pop up from Firefox, like today, it was to set the background color, and in the process is made Firefox my default everything.

Asked by danahermary 9 months ago

Last reply by FredMcD 9 months ago

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problem with accessing a couple of web sites including aaa.com Want to update Firefox browser

I would like to do an update of Firefox Browser. I've been unable to log in to websites, such as my bank, for which I have been able to access. Strange but I could log … (read more)

I would like to do an update of Firefox Browser. I've been unable to log in to websites, such as my bank, for which I have been able to access. Strange but I could log in, then for about a week I couldn't log in to bank site via my Icon shortcut. Then it began working again under the original icon. I was forced to use google during this time, which has worked. I prefer Firefox, because of more privacy. Again today, I was unable to access aaa.com, I was able to sign on via my iphone 8. Then I tried Google sign on, again it worked. This problem is intermittent. I thought I'd make sure Firefox Browser was updated. I have windows 7 on this computer. The browser update seemed to start then just hang.

Asked by abmdavis 9 months ago

Last reply by FredMcD 9 months ago

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outlook not working on 94?

Microsoft Outlook is not loading on Firefox since I updated to version 94 (Win 10) today. I can launch other apps from Office.com (OneDrive, OneNote, SharePoint, etc.) b… (read more)

Microsoft Outlook is not loading on Firefox since I updated to version 94 (Win 10) today. I can launch other apps from Office.com (OneDrive, OneNote, SharePoint, etc.) but not Outlook. It is coming up as a blank screen.

Any ideas?

Asked by johnthehvacguy 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

Amazon return page does not print properly

Have had problem printing Amazon return instructions and QR code for several weeks now. FF Windows is up-to-date @ 94.0 Fails in Troubleshooting Mode Fails with all exten… (read more)

Have had problem printing Amazon return instructions and QR code for several weeks now.

FF Windows is up-to-date @ 94.0

Fails in Troubleshooting Mode

Fails with all extensions disabled

Screen shots attached

Asked by Earl A 9 months ago

Last reply by Earl A 9 months ago

  • Archived

Firefox Startup on MacOS with Shortcut Always Goes in Troubleshoot Mode

Whenever I start Firefox up with a shortcut on macOS instead of clicking on the dock icon, it asks me to start firefox in troubleshoot mode. I use automator for setting "… (read more)

Whenever I start Firefox up with a shortcut on macOS instead of clicking on the dock icon, it asks me to start firefox in troubleshoot mode. I use automator for setting "launch applications" shortcuts for my favourite apps. Doing the same with safari or chrome doesn't give me an issue so I'm wondering why firefox wants to start in troubleshoot mode everytime it isn't open the regular way?

Thanks in advance for your feedback!

Asked by samuelgagnon12 9 months ago

Last reply by cor-el 9 months ago

  • Solved
  • Archived

Firefox 94 broken extensions

Adblockers, namely ghostery, and other extensions are broken. Some pages that adblockers would allow to load quickly take 'forever' to load - or at least far longer than … (read more)

Adblockers, namely ghostery, and other extensions are broken. Some pages that adblockers would allow to load quickly take 'forever' to load - or at least far longer than I'm willing to wait - which is minutes since I try to load them in the background. Also autoplay blocking doesn't seem to work since it constantly tries to load video even though I have autoplay shut off.

Asked by Hatch44 9 months ago

Answered by cor-el 9 months ago

  • Solved
  • Archived

The new soft color look

Today I was greeted with an invitation to explore different color options for my home screen. I'm fairly conservative, but thought I'd give it a try & selected someth… (read more)

Today I was greeted with an invitation to explore different color options for my home screen. I'm fairly conservative, but thought I'd give it a try & selected something like "soft green."

Bottom line is that the changed look is slightly distracting & I'd like to go back to the plain vanilla screen. But it's not obvious (to me anyway) how to do that.

Any suggestions?

Asked by davekeefe 9 months ago

Answered by davekeefe 9 months ago

  • Solved
  • Archived

New York Times live pages won't load

Maybe sometime in the past week or so, I began noticing an issue on the New York Times website. I am able to load most articles there normally, but some, marked with a 'l… (read more)

Maybe sometime in the past week or so, I began noticing an issue on the New York Times website. I am able to load most articles there normally, but some, marked with a 'live' button for certain types of rapidly updated topics (e.g. election day vote updates or the like) won't load. https://www.nytimes.com/live/2021/11/02/us/election-news?action=click&pgtype=Article&state=default&module=styln-elections-2020®ion=TOP_BANNER&context=election_recirc This is an example of such a page. I click them and just get white space. I normally use a private browser tab for all webpages but it still doesn't load if I use the normal page rather than an in-private window. I would appreciate any help. Let me know if there is any other information I can provide to help people help me. I may need to be walked through some suggestions. I am using version 94 on Linux Mint as of today, and up until today was using whatever the immediately previous version available for Mint was. The described behavior happened on both versions, if that is relevant.

Asked by owendombert 9 months ago

Answered by FredMcD 9 months ago

  • Solved
  • Archived

version 94

Automatically upgraded to version 94 on 11/2/2021. OS is Windows 10. Now Dark mode no longer functions even when enabled in extensions and themes. Any solution available?… (read more)

Automatically upgraded to version 94 on 11/2/2021. OS is Windows 10. Now Dark mode no longer functions even when enabled in extensions and themes. Any solution available?

Asked by jcamero4 9 months ago

Answered by jcamero4 9 months ago

  • Solved
  • Archived

Can't sync my data

Hello. I have been using firefox for a quite while now, I have LOTS of critical data linked to my firefox account (all the passwords, important bookmarks for work, etc) I… (read more)

Hello.

I have been using firefox for a quite while now, I have LOTS of critical data linked to my firefox account (all the passwords, important bookmarks for work, etc)

I completely formatted and reinstalled windows on my pc because it had software issues that made it impossible for me to use my pc, after that I installed firefox , but forgot password for my firefox account, so I reset it with my mail, but now I can not sync to my very important older data that I desperately need.

Is there any way I can recover my data? Please, it is very important for me.

you can check that all the activities happened from same IP address, and that I searched for "windows 7 iso file" using duckduckgo right before I requested password reset


thank you in advance.

Asked by gigimakatsaria 9 months ago

Answered by FredMcD 9 months ago

  • Archived

Home page shortcut icons

Hello Firefox, recently I put an antivirus on my PC on the 22.10.2021, and lost the Firefox browser home page which contained shortcut thumbnails icons. This morning the … (read more)

Hello Firefox, recently I put an antivirus on my PC on the 22.10.2021, and lost the Firefox browser home page which contained shortcut thumbnails icons. This morning the original firefox home page appeared on my desktop with all of my shortcut thumbnail icons.

Unfortunately the old page vanished again when I closed and reopened webpages on the PC, what can I do to reclaim all of the old thumbnail shortcuts

Mike

Asked by e80nythecat 9 months ago

Last reply by FredMcD 9 months ago

  • Solved
  • Archived

Switching off searching in the address bar

I see that others have also asked this question. I've done the about:config, keyw and changed it to false but when I try and search in google (in the middle of the page) … (read more)

I see that others have also asked this question. I've done the about:config, keyw and changed it to false but when I try and search in google (in the middle of the page) it still defers to the address bar. Why does firefox do this and why does it have to be such a drama to change it? A simple answer please, I don't want to do anything more than have my preference to search in the google box in the middle of the page. Thanks

Asked by startmeup1150 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

  • Archived

Color override in setting not working

In Firefox version 94.0 color overrides in settings not working. I have text set ti white, background to black, "Override the colors specified by the page with your selec… (read more)

In Firefox version 94.0 color overrides in settings not working. I have text set ti white, background to black, "Override the colors specified by the page with your selections above" to always, Use system colors to false and im getting black text on white background on all websites.

Asked by aivars-ik 9 months ago

Last reply by aivars-ik 9 months ago

  • Solved
  • Archived

Opening home page has been replaced.

My opening home page has been my Outlook Mail page. It has now been replaced by a Firefox opening page with a pinkish background hue that shows icons for a bunch of diff… (read more)

My opening home page has been my Outlook Mail page. It has now been replaced by a Firefox opening page with a pinkish background hue that shows icons for a bunch of different web sites - including one for Outlook Mail (which will open Outlook Mail, but I don't want the inconvenience of having to access it this way), plus it also shows a bunch of Pocket web sites as well. I would like to restore Outlook Mail as my previous opening home page. Thank you for your help.

Asked by quig 9 months ago

Answered by FredMcD 9 months ago

  • Archived

this week, while playing POGO on firefox, it started flickering and then vanishing. Also started to lose the page while checking my email

while playing Pogo on Firefox this week , the page started to flicker sometimes. now it just crashes and disappears at random, usually a few minutes of playing. then toda… (read more)

while playing Pogo on Firefox this week , the page started to flicker sometimes. now it just crashes and disappears at random, usually a few minutes of playing. then today it also did this to my gmail while checking emails. This doesn't happen in another browser (Edge, Chrome) only Firefox, my preferred browser. I've cleared the cache, rebooted, checked for updates etc. This happens on desktop and 2 laptops so far. Thank you.

Asked by Denise 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

site fonts

Hello! I have a big problem with fonts used on sites. As you can see in attached photo. The problem persists even after I reinstall the browser. The problem does not exis… (read more)

Hello! I have a big problem with fonts used on sites. As you can see in attached photo. The problem persists even after I reinstall the browser.

The problem does not exists in other browsers.

What can I do? I like Firefox very much, but because of this issue I am forced to use another browser.

Waiting for your solution! Thanks!

Asked by mariustabarcea5 9 months ago

Last reply by FredMcD 9 months ago