Firefox Support Forum

Hello, My Antivirus sofware (GData Internet security) showed the attached message (in German) two times today. It says in English something like:

It was tried to access an infected archive

Virus: Trojan.GenericKD.71195125 (Engine A) File: 0B3C6E11DBBC160A3AAFC100C8BAB878F5EE0C Directory: C:\Users\re-ge\AppData\Local\Mozilla Firef Process: firefox.exe

The line ending with "Firef" may indicate that lines are truncated.

Any suggestion what to do ? Reinhard

I am having a significant issue with firefox draining my battery. I used chrome up until the new year and then switched over to firefox from chrome. Overall I love firefox so much more. The format is way more pleasing. I love how it easily signs me back into everything, BUT IT DRAINS MY COMPUTER SO MUCH. Like i used to have an 8hour + battery span my laptop neverrr died. Now I get through MAX 2 hours of full use before needing to charge, and maybe 4 hours just having it at school but not using it.

I thought my dell suddenly started crashing, ran all these tests, and then I realized the only change was that I had started using Firefox... So sad I think I am going to have to leave it.

I read a lot of articles and did everything suggested. my graphics is webreader , i turned on all the suggested features, i have 2 extensions , the only thing I could maybe think of was that I use an animated theme so maybe that was killing the battery, but like if I can't use my theme than whats the point.

Smaller adblocker ultimate advertising icon appears on most screens. It's annoying and typically in the way. I tried adblocker once but disabled it months ago and removed it today. The ad for adblocker ultimate still appears in the lower corner of most pages. The icon and the Expanded flag is (opened) are both attached below.

My old email keeps showing up when Firefox is trying to auto fill email. How do I change that in Firefox. Same with addresses, My mailing address is shown in many different ways, all variants of my actual address.

Also, I have some kind of browser hijacker (BING) that keeps directing me to Bing website. I have tried the standard procedures as outlined, bu t still BING often redirects my searches. I am also working with my anti-virus people to try to correct, but thought I would ask you as well. Here's where it took me when I searched for cookies (like you bake in the oven): "https://www.bing.com/search?ptag=ICO-86655dbd68d344bb&form=INCOH1&pc=1AWL&q=cookies"

Thank You, looking forward to continuing with Firefox

Ross Langhans

I have Firefox set to open on the default home page with 2 rows of shortcuts. After an update yesterday, all my shortcuts disappeared on my work computer. They are still there on my laptop however. I tried to sync, no go. I have tried to re-add the shortcuts manually and it won't save it. It is important that I fix this as I have several tabs open and signed it to different websites that I work with and this saved me a lot of time.

Help!

Lost an open session in Firefox - folder sessionstore-backups doesn't contain anything. Not even the upgrade recovery. Lost or is there still something else I can do? Thank you

youtube audio library is not working in this mozilla firefox. When I play an aduio from youtube audio library , they show me a message which is (Audio track is unavailable). Other audio and YouTube video is woking perfectly. Please solve this issues.

Recently, I've found I cannot successfully submit a superchat donation on Youtube while using Firefox. I was successful using Edge browser. Firefox asks to confirm the card number I'm using to chat, but then once acknowledged, the screen stays grey/white and doesn't ever clear to process the chat.

Hi,

WSJ opinion pages won't load fully on Firefox. The same webpage works on other browsers. This has been a recurring issue ever since I switched over to Firefox. It's the main reason why I still keep Google Chrome around.

I've tried updating to the newest version of Firefox and also iOS. Also, clearing my cache/cookies works sometimes but the problem keeps coming back.

I wish to remove the ugly looking line between my custom home button and the first tab. You can find that on the top left. I already have userChrome.css set up and I found no help on the r/FirefoxCSS subreddit.

My userChrome.css code:

```

root {

--toolbar-field-focus-border-color: transparent !important; --toolbarbutton-inner-padding: 10px !important; --toolbarbutton-border-radius: 2em !important; --urlbar-container-padding: 0px !important; }

1. nav-bar {

box-shadow: none; }

1. urlbar {

padding: 8px !important; }

1. urlbar-background {

background-color: rgb(255, 255, 255) !important; border-radius: 16px !important; box-shadow: rgb(230, 230, 230) 0px 0px 5px 0px !important; }

.tab-background { border-radius: 16px !important; box-shadow: rgb(225, 225, 225) 0px 1px 5px 0px !important; }

.tabbrowser-tab .close-icon{ border-radius: 2em !important; margin-right: 0px !important; }

.tabbrowser-tab .close-icon:hover { background-color: rgba(0, 0, 0, 0.05) !important; outline: none !important; }

1. tabs-newtab-button:hover > .toolbarbutton-icon {

background-color: rgba(255, 255, 255, 0.25) !important; border-radius: 2em !important; }

1. PlacesToolbarItems .bookmark-item {

padding: 5px; margin: 25px; }

1. navigator-toolbox { border: none !important;}

1. PersonalToolbar {

box-shadow: rgba(0, 0, 0, 0.1) 0px 1px 4px !important; } ```

For anyone who can be of EXTRA help, I wish to also fully round the search bar in my "about:home" which you can see is underneath the FireFox logo. I want to add my own custom border radius of "2em" and remove the blue outline when selected.

Firefox is my go to browser, pretty much the only one I use. I have logged into the akc.org webpage 1000s of times. Now, only on your browser (I tested two others), I get a blue button with a padlock image that reads "login to AKCAD," the I get sent to microsoft. I made sure my microsoft account was not hacked and it is not, and I logged out of it. I still keeping getting this; I added the succession of what happens in the attached images. Please figure out what the issue is. Thank you!

I reset my windows 10 installation thinking that it would be similar to a "backup and restore", but it wasnt. I wiped out nearly everything I had installed.

I hope that can learn how to load bookmarks from saved favorites folder.

Any help?

I am trying to delete the add on extensions and when I click themes and extensions, manage your add on does not pop up. It is causing problem with trying to download videos with dwhelper because the add on extensions pop up not the video download. Please help. Thanks

Windows 10 Pro v 22H2 Firefox 121.0.1 (64-bit)

I have tried preventing Firefox from autostarting with Windows start up by examining these potential program starting locations:

Firefox-Settings-General: "Open Firefox automatically when your computer starts up": Option not available about:config - toolkit.winRegisterApplicationRestart - set to "false" No listing for Mozilla or Firefox in Windows 10 "Startup Apps" settings page No listing for Mozilla or Firefox in Windows 10 msconfig.exe/System Configuration-Startup No listing for Firefox in Windows 10 Task Scheduler No Firefox program in Windows 10 - %appdata%\Microsoft\Windows\Start Menu\Programs\Startup folder All Firefox extensions (2) are disabled

Where else should I be looking? Thank you

I don't want to get the 'Add Bookmark' popup prompt when I right click -> Bookmark Link, I just want it to bookmark the link.

Unchecking 'Show editor when saving' doesn't disable this popup.

I use 'right click -> Bookmark Link' a lot, so would really appreciate a fix, thanks :)

Here is a rather long winded explanation of my problem initially prepared for an email to Firefox until I found out that was not a possibility. Hello Agent, I have a problem with Firefox described as follows: I have an account with a company called Eversfield Organic an organic meat company. They have a facility whereby the delivered cold packs and insulating material can be returned to them via DPD free of charge. To achieve this a form has to be completed on Eversfields site to enable a returns label to be printed. When attempting to complete this form one line of this form will not accept an input. This item is called the “Country” which should read “United Kingdom”. I cannot input this manually or by my password manager “RoboForm” which temporary inputs United Kingdom until I release the mouse button when it goes blank again. I have tried the Google Chrome and Opera browsers which work perfectly using this system. So logically it would appear that there is a fault with Firefox which is a shame since it is my preferred browser. It would be appreciated if you can provide a solution to this problem. Regards, Ian Duncan.

I just upgrade my firefox, but it did not import my history, cookies, bookmarks or passwords. I found a backup of the bookmarks (in a bookmarkbackups folder) but how do I restore the everything else?