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  • Archived

Problem using TV app

Mozilla offered an update, version 111.0 yesterday (March 15, 2023) and I installed it. Now I cannot use a TV app that I pay for. I live in Canada and Bell Canada offers … (read more)

Mozilla offered an update, version 111.0 yesterday (March 15, 2023) and I installed it. Now I cannot use a TV app that I pay for. I live in Canada and Bell Canada offers a TV app that I pay for: Bell Fibe Alt TV.

Since the install yesterday, the app keeps freezing on me and I can no longer watch anything. Did your install effect my app? I am using Windows 10 on a Lenovo i3 10th Gen laptop.

I have done a hardboot on the computer several times, with no success.

Asked by bev_drolet 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Swipe gesture not working for going back and forward

I have never had trouble with swiping left and right with 2 fingers to go back and forward between webpages. Recently, this has stopped working. I have updated Firefox to… (read more)

I have never had trouble with swiping left and right with 2 fingers to go back and forward between webpages. Recently, this has stopped working. I have updated Firefox to 111.0 and have double checked the browser.gesture settings as being "Browser:BackOrBackDuplicate" and the corollary for forward. This is for Firefox on a Mac Air running Ventura. Any advice is appreciated.

Asked by willwildebotta 1 year ago

Answered by willwildebotta 1 year ago

  • Archived

111.0 crashes on Macbook Pro

After the update to 111.0 Firefox crashes. I can open it up, go to a site etc. but eventually it crashes. I deleted it and reinstalled, same problem. This has never occur… (read more)

After the update to 111.0 Firefox crashes. I can open it up, go to a site etc. but eventually it crashes. I deleted it and reinstalled, same problem. This has never occured prior to 111.0.

Asked by dwilliam116 1 year ago

Last reply by Paul 1 year ago

  • Archived

Chrome works but Firefox doesn't

Firefox fully updated for fully updated Windows 10 21H2 on HP Envy, 16 GB ram, Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz 3.40 GHz. Only trouble known is that suddenly FF… (read more)

Firefox fully updated for fully updated Windows 10 21H2 on HP Envy, 16 GB ram, Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz 3.40 GHz. Only trouble known is that suddenly FF would not operate the Ancestry.com properly after years of everything operating just fine there. Finally swapped browsers to Chrome. That works 100% ok. My problem is that I want to use Firefox not Chrome.

Asked by m2014rust 1 year ago

Last reply by Terry 1 year ago

  • Archived

Clicking on a link within website not working - only on Firefox.

When using the website "Ancestry.com.au" it downloads ok but I cannot download my DNA matches when I click on the link. This link works on Chrome. I believe other users… (read more)

When using the website "Ancestry.com.au" it downloads ok but I cannot download my DNA matches when I click on the link. This link works on Chrome. I believe other users of Firefox have had the same problem with the Ancestry web site.

Asked by Easternland 1 year ago

Last reply by Terry 1 year ago

  • Archived

Disabled push notification in Windows settings now I'm not recieving them at all.

I updated Firefox to 111.0(64-bit) this morning. My push notification from sites I allow started running through Windows notifications instead just popping up like normal… (read more)

I updated Firefox to 111.0(64-bit) this morning. My push notification from sites I allow started running through Windows notifications instead just popping up like normal. I read an article that said I could disable this feature through Windows Settings and the push notifications would start showing up like they used to. Unfortunately after I did this I stopped getting push notifications at all. Would have left it to go through Windows notification but it makes an annoying sound every time I got a notification and that got old fast. I just want push notifications back like they used to be.

I run Firefox on Windows 10.

Asked by Isebas 1 year ago

Last reply by AliceWyman 1 year ago

  • Archived

How to make [address bar search/new-URL] + [alt-return] open new tab in BACKGROUND?

Hi all! When I alt-click, I always want a new tab to appear, but in the background—never forcing me to navigate away from my current window. (I'm a Mac user, and use the… (read more)

Hi all!

When I alt-click, I always want a new tab to appear, but in the background—never forcing me to navigate away from my current window. (I'm a Mac user, and use the Command key as my alt.) I've successfully toggled settings in about:config to make this happen in 90% of cases. But...

When I type into the address bar and hit alt-return, Firefox always forces the new tab into the foreground (whether a search result or a typed URL). How do I change this setting to background?

Thanks!

Asked by s.alexander.reed 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Site Incompaibility

I have used FIREFOX for many years - and have (almost) always been able to use on-line banking successfully. However, since the latest FIREFOX update earlier this week, … (read more)

I have used FIREFOX for many years - and have (almost) always been able to use on-line banking successfully.

However, since the latest FIREFOX update earlier this week, I have been unable to access my BARCLAYCARD (VISA) account by using FIREFOX.

I contacted BARCLAYCARD - and followed their suggestion to try using EDGE.

I was able to access my BARCLAYCARD account normally.


As I frequently need access to this account I may have no alternative but to discard my use of FIREFOX because of this incompatibility.

.

Asked by 3krs 1 year ago

Last reply by Terry 1 year ago

  • Archived

Unable to Accept and Continue on a trusted site with this code: MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT

My Firefox was updated last night to v111.0 and, when I logged on this morning, a site that I have used daily for several months did not connect bacause of a potential se… (read more)

My Firefox was updated last night to v111.0 and, when I logged on this morning, a site that I have used daily for several months did not connect bacause of a potential security issue. The site is one of the Cher French Archives (www.archives18.fr) and the error code is MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT. Per your instructions, I should be able to "Accept the Risk and Continue" on the ADVANCED page. However, that option is not available when I jump to the ADVANCED page. Please help! This is a valid site.

Asked by cathysturgell 1 year ago

Last reply by cathysturgell 1 year ago

  • Archived

DUO ISSUES HELP!!!

DUO all of a sudden is nto working with Firefox.. I tried clearing my cache, but still nothing.. it flickers and then says access Denied. . I have to use CHROME to get i… (read more)

DUO all of a sudden is nto working with Firefox.. I tried clearing my cache, but still nothing.. it flickers and then says access Denied. . I have to use CHROME to get into some of my work sites. I do have the latest version of FF. PLEASE HELP I work from home and and some of my work applications/sites that I need to log into DO NOT work in Chrome. I can't do my job without it.

Asked by red151974 1 year ago

Last reply by ysfff 1 year ago

  • Archived

New Firefox Editor

The new editor only seems to allow you to add sized text or free form mouse generated lines; it does NOT allow you to edit the text brought in to the editor on the openin… (read more)

The new editor only seems to allow you to add sized text or free form mouse generated lines; it does NOT allow you to edit the text brought in to the editor on the opening of a .pdf file. So what use can I get of it if I can't edit the text contained in the original file, or is their a way to do this?

Asked by billweston50 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Retrieve lost bookmark folders

How to retrieve lost bookmark folders. I can see all my folders but I'm unable to retrieve them by Click the Firefox button and then Bookmarks. Click Import and Backup &… (read more)

How to retrieve lost bookmark folders. I can see all my folders but I'm unable to retrieve them by Click the Firefox button and then Bookmarks. Click Import and Backup >> Restore. Then select the most recent bookmarks backup or click Choose File to select an older backup file located in the directory. The Backups don't contain all my folders. I need to restore all the folder depicted in the left data column.

Asked by rwbachmann 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Running Firefox 111.0 on MacOS 13.2.1 - Cannot Access "about:third-party" Page - Says Invalid URL

Whenever I try to access the "about:third-party" page in Firefox - it returns with 'Hmm. That address doesn’t look right.Please check that the URL is correct and try agai… (read more)

Whenever I try to access the "about:third-party" page in Firefox - it returns with 'Hmm. That address doesn’t look right.Please check that the URL is correct and try again.'

So what should I do?

Asked by amniqq 1 year ago

Last reply by cor-el 1 year ago

  • Archived

111.0 crashes on Macbook Pro

Since updating to 111.0 my Firefox browser crashes. I can open it up, and select a site, but when I select things within the site it crashes. I tried uninstalling and rei… (read more)

Since updating to 111.0 my Firefox browser crashes. I can open it up, and select a site, but when I select things within the site it crashes. I tried uninstalling and reinstalling it but still the same issue. This problem never happend before the 111.0 update. This is on a MacBook Pro w/Monterey OS, M1 chip.

bp-dc3fe0f0-01ab-4ff9-a7fe-aa5740230315 3/14/23, 6:08 PM View bp-f480698a-6dcf-4189-afdd-9a4c80230316 3/16/23, 7:19 AM View bp-9b123c05-0b89-4719-b537-5ad9e0230316 3/16/23, 7:19 AM View bp-55fb26d7-d1e3-4310-be13-2bfdc0230316 3/16/23, 7:19 AM View bp-37f84011-3e3c-4e9a-b61b-08f710230316

Asked by dwilliam116 1 year ago

Last reply by agarwalrr 1 year ago