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  • Archived

Open links in new tab does nothing and Gmail often shows not connected

Using new computer and Firefox settings synced from previous computer. Two major issues started when using the new computer: When opening links in new tab (manually by ri… (read more)

Using new computer and Firefox settings synced from previous computer. Two major issues started when using the new computer: When opening links in new tab (manually by right-click link and chose option to open in new Tab) nothing happens. The URL appears in the tab address line but the web page doesn't load. Pressing enter doesn't fix it. Copying URL and opening new tab, and pasting URL, doesn't load the page either. This can occur when first open Firefox, or can be after some time.

The other issue is Gmail often showing "Not connected." and retrying. The computer is connected to the internet, and can access web pages in other windows in Firefox, or in Chrome. Google apps, such as Keep, also exhibit unable to connect to Google. Have to close Firefox to fix this and can often return shortly after signing into Gmail again.

Have tried disabling extensions and add-ons, resetting preferences and tab settings, clearing temp files and cookies, resetting Firefox, uninstalling Firefox and re-installing. All to no avail.

The previous computer doesn't have these issues.

Asked by Andy S 2 years ago

Last reply by Andy S 2 years ago

  • Archived

new windows open behind taskbar

In a Win11 environ: The e-mail client I use for, essentially, junk mail is set up to open a new window for composing & reading e-mails. However, the windows are openi… (read more)

In a Win11 environ: The e-mail client I use for, essentially, junk mail is set up to open a new window for composing & reading e-mails. However, the windows are opening BEHIND my Taskbar which I've moved to the top of the screen (something Win11 doesn't officially offer [for some ungodly f!@$%ng reason]), so I'm using a workaround via my registry). The only way to close the new windows is to extend them out onto my 2nd monitor to which I usually extend my display to, so that the X can be clicked.

Is there something I can do about this? See pic. THX!

Asked by Ex1Machina 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Can't Save any Files or Photos

I just let FF update to v101.0, and now every picture or file I try to save fails. Nothing wrong with my connection, I can go to the same URL in Edge, Chrome, and save, … (read more)

I just let FF update to v101.0, and now every picture or file I try to save fails. Nothing wrong with my connection, I can go to the same URL in Edge, Chrome, and save, but no longer in FF. The download shows, but has a retry symbol next to it, if selected it just fails again. I was literally just saving files before it update, and now every site fails to save.

  • Archived

Areas of info fade out in a program app I've been using for over two years; seems to be just since the last firefox update

As described above I'm now seeing section descriptions in a program app I've been using in my work successfully over the past two years. Now, all of a sudden, the sectio… (read more)

As described above I'm now seeing section descriptions in a program app I've been using in my work successfully over the past two years. Now, all of a sudden, the section titles in the program are faded gray almost to white, which makes entering info (not to mention eye strain), really difficult. Just wondering if this might have been something that occurred with the last Firefox update.

I've tried adjusting the screen resolution but it makes no difference. See the screenshot with this message.

cwr@sti.net

Asked by cwr34 2 years ago

Last reply by Terry 2 years ago

  • Archived

Can I use a recovery key after had reset my password without it ?

Hello, I had to reset my password, but couldn't find my recovery key at the moment. I thought I would keep at least some of my informations, but I lost everything, from b… (read more)

Hello, I had to reset my password, but couldn't find my recovery key at the moment. I thought I would keep at least some of my informations, but I lost everything, from bookmarks to passwords.

Of course, afterward, I did stumble upon the said memory key. I didn't create a new one, how could I reuse my recovery key ? When I try to reset my password again, the option is no more there.

Asked by marylinemarlier 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

THETA Crypto Wallet

Hi, I am trying to connect my device to a web page crypto wallet and get this message/prompt: Windows security Making sure it's you Please sign in to https://wallet.the… (read more)

Hi,

I am trying to connect my device to a web page crypto wallet and get this message/prompt: Windows security Making sure it's you Please sign in to https://wallet.thetatoken.org This request comes from Firefox, published by Mozilla Corporation

Insert your security key into the USB port, I bought a security key but do not know what they are asking for?

Can anyone help......

mike

Asked by mike1422 2 years ago

Answered by Dropa 2 years ago

  • Archived

Firefox 101.0 becomes unresponsive at unpredictable times

Heres the issue: it seems whenever i attempt to go on some websites, it will unpredictably freeze completely still like it becomes an image. the entire browser becomes co… (read more)

Heres the issue: it seems whenever i attempt to go on some websites, it will unpredictably freeze completely still like it becomes an image. the entire browser becomes completely useless and it takes a few seconds after closing it out for it to actually close out.

I'm very confused by why this is happening, as i've tried multiple ways to fix it to no avail.

Any help will be greatly appreciated. Thanks.

Asked by kenbeny444 2 years ago

Last reply by kenbeny444 2 years ago

  • Archived

Question about Touchpad gestures.

Can I please know the command to activate the two finger left swipe to go back in Firefox and the right swipe to go forward, please? Regards, Labeeb. … (read more)

Can I please know the command to activate the two finger left swipe to go back in Firefox and the right swipe to go forward, please?

Regards, Labeeb.

Asked by labeeb3626 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Cannot cut and paste photographs from websites into Skype

Dear Community, Can you help? Suddenly, about two or three weeks ago, it ceased to be possible for me to copy images from websites and paste them into Skype to share. … (read more)

Dear Community,

Can you help?

Suddenly, about two or three weeks ago, it ceased to be possible for me to copy images from websites and paste them into Skype to share.

What is the reason for this?

Is it because Microsoft have somehow blocked this function into Skype?

Does anybody know?

Thank you for your help and best wishes

V.

Asked by msaldrid 2 years ago

Last reply by Terry 2 years ago

  • Archived

Current updates

Where do I go to find the current updates? I have followed instructions on the support page, but it doesn't take me to anything but more questions. I get a dialog box on … (read more)

Where do I go to find the current updates? I have followed instructions on the support page, but it doesn't take me to anything but more questions. I get a dialog box on my screen saying there is an update and to download and restart. I did that, but it did nothing and I keep getting that dialog box. Where can I go to see if I have the most current version? I have been all over the FF pages and can't find anywhere that says anything refering to "current update available".

Asked by meandsinger2010 2 years ago

Last reply by Paul 2 years ago

  • Archived

Shift key opens developer menu

I saw this same issue posted on here, but I press the shift key while using the Firefox browser and what appears to be a developer menu pops up at the bottom of the page,… (read more)

I saw this same issue posted on here, but I press the shift key while using the Firefox browser and what appears to be a developer menu pops up at the bottom of the page, the crappy thing is this is occuring on my laptop so my keyboard is part of the computer lol

Asked by Souless Woo 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Missing information in gmail and attachments download instead of open. Example: Verification code blank. Had to view it on phone instead of computer.

I cannot find the answer to this issue in Norton, Windows, or Gmail, so I wondered if it's an issue with Firefox. Shortly after a Firefox upgrade, I started missing con… (read more)

I cannot find the answer to this issue in Norton, Windows, or Gmail, so I wondered if it's an issue with Firefox. Shortly after a Firefox upgrade, I started missing content in emails. One example is the verification code from Firefox was not showing on my computer screen when I opened the gmail from Firefox. I had to open the gmail on my iphone to view the verification code. Several emails do not show the message. Also, I am unable to just open an attachment to view now. All attachments are downloaded. This is not a problem on my other computer or iphone, but it started to be an issue on this computer recently.

Thank you

Asked by pamssigns 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

OPENING PDF'S

When opening pdf's attached to emails they used to automatically be opened by my pdf viewer software. Then they started opening in Firefox on another tab, which was fine.… (read more)

When opening pdf's attached to emails they used to automatically be opened by my pdf viewer software. Then they started opening in Firefox on another tab, which was fine. Now I first get an error message from firefox where I need to click on "open site in new window" it isn't a site but a pdf?? How do I get it to go back to opening with Adobe instead?

Thanks, Jeff

Asked by jasahaynie 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Archived

Downloading Problem

I am unable to download files using Window 10. Download appears to be working then, when "complete," the label "download failed" appears in the download display. Has an… (read more)

I am unable to download files using Window 10. Download appears to be working then, when "complete," the label "download failed" appears in the download display. Has anyone encountered this? and what/how did you correct the problem?"

Asked by pete780 2 years ago

Last reply by Terry 2 years ago

  • Archived

FF not opening

When I attempt to open FF V101 it will only open to the left. It will go ahead and fully open if I click on the expand tool in the upper right corner of browser (or what … (read more)

When I attempt to open FF V101 it will only open to the left. It will go ahead and fully open if I click on the expand tool in the upper right corner of browser (or what there is of it). Any ideas out there?

Asked by marinearty5 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Your recent upload has rendered my mail icon inoperable

bold text One of your recent downloads has made it impossible to use the mail icon at the top of the page. ALSO it keeps kicking message that firefox is not my browser ev… (read more)

bold text One of your recent downloads has made it impossible to use the mail icon at the top of the page. ALSO it keeps kicking message that firefox is not my browser even though I set it as my default

Asked by onekackw 2 years ago

Last reply by AliceWyman 2 years ago