Firefox Support Forum

Firefox frequently refuses to load FamilySearch. I can usually reconnect by clearing cache and cookies, but then it only works for a day or so before it refuses to connect again. I have disconnected enhanced tracking. Google Chrome does not have this problem. Please help me find a solution. Thanks, Sharon

Ive tried all the forums with support and none of them worked. Troubleshoot mode works and fixes the scrolling but even after disabling all extensions and themes the scrolling still does not work. I've done the refresh page and uninstalled and installed. Scrolling works with all other programs but not firefox.

After re-starting my iMac the wrong characters appear for non-letter characters such as punctuation, which you can see in the screenshot from the pocket recommendations on the home page, where the issue doesn't appear too bad, but in practice trying to use any site with form inputs asking for email addresses etc. is impossible.

This has happened in the past and I have somehow been able to fix it, but this time nothing I've done helps. (It's only ever Firefox that is affected.)

I have deleted the app and re-installed it. I have cleared cache and cookies. I have cleared all browser history etc. I have tried changing fonts from the defaults. I'm not sure there are any other troubleshooting steps I can take.

I'm using FF developer edition, current version (just re-installed it, but it is always up-to-date, and this has been happening for a year or two). MacOS 12.6.3.

I'm a long-time FF user and until now I've lived with this inconvenience as I've somehow fixed it after troubleshooting steps, but this time I can't stumble upon the solution.

https://nv.fcc.gov/lifeline will not load. the first day I used it, it loaded fine. The next day it will not load. I tried clearing cache & history. It's just a blank white screen.

Since my Firebox browser automatically updated on Feb 20, 2023, it crashes several times a day. Is this a known issue? Will there be another update released soon to fix this issue? Or how can I fix this on my end? Thank you.

I just updated to ver 11. prior to this if I scrolled down a list of bookmarks in a folder the next time I went to the folder ff would remember where I was and open at that spot. now every time I open the folder I am at the top of the list. this is very inconvenient since my folders has a LOT of bookmarks tagged. is there some option I need to check or uncheck. some other way to restore the reopen at previous location.

hey, i couldn't find any option for it, so i'm asking here. i switched from chrome to firefox but i noticed that once you reach a certain amount of tabs, you need to start scrolling through your tabs. how do i make it so, that all tabs are visible at once and theres no need for scrolling ? thank you

Why am I locked out. I play every day and today I can't get through and Google said it might be a Cookies issue. Need help please. Not very savy re. Cookies. I am a Senior.

Since the last update of FF i have not been able to log into the Danish digital ID services MitID.

It worked with the previous version of FF It works now with Chrome and Edge I have cleared cash and cookies it did not solve the problem.

I can't scroll using the mouse wheel but i can using arrows. I can scroll normally in the troubleshoot version of Firefox.

Tried the following: -Refreshing Firefox -Uninstall and reinstall -Removing all Extensions

nothing of the above worked.

So I I've been holding out upgrading to W11 for some time now, but have to upgrade after being tipped by a friend about ONE convenient feature for multitasking, split apps view and combining it into one tab. So far so good, didn't experience any issue. One complain I have is the gigantic cut, copy, open..etc Tab at the top of the new file explorer. But, again, nothing out of the ordinary.

But when I opened Firefox for the first time after upgrading I noticed a painful delay before actually loading the new pages. At first I thought it was only because I just recently updated the OS, so I leave for few hours and keep working my docs. After going back to browse I still have the same issue. This time I notably irritated because of browsing my regularly checked websites have so much delay now compared to before I upgrade to W11.

Here's the list of thing I tried to fix this issue.

   Clearing caches

   Disabling add ons

   Disable enhanced protection

   Refresh Firefox program

   Updating my chipset driver 

   updating my gfx driver

   Reseting my network.

Nothing I tried above worked.

Again the issue is not internet speed. When I downloaded the AMD drivers, it was 14MBps, quite fast.

Then I open the "task manager" and tick the "always on top" option. I noticed that Firefox is still idling even after I clicked links in my homepage. Firefox only uses 2% of CPU usage. It stays that way for 4-11 seconds (depending on the websites I tested) before eventually ramps up the CPU usage to the percentage I expected to opens a new website.

Anyone knows the answer? Please I'm getting desperate here. I don't want to daily drive chromium forks and would like to keep using Firefox.

Asus vivobook laptop, Ryzen 5 3500u, 16gb 2666mhz ram

Please find a way to help us restore session once lost. Going into Library retrieving and copying should not be the only way - and times history is gone.

Is there not an easier way to create a daily back-up withing Firefox to simply hit 'Restore' ?

This is extremely time consuming - when multiple history is lost while researching. There MUST be an easier way to help us with this ongoing issue. Thank you for my current headache, and loss of time.

Frustrated, In NY

Generally i reinstalled my windows, downloaded firefox, logged in, but i don't have my passwords, addons, history or anything. Even restarting program doesn't work. I will be grateful for help.

Somehow I seem to have lost everything from my Yahoo pages. Sent, Archive, Deleted are all empty. There should be a mass of stuff in there. I was looking through Settings and may have accidentally clicked on something I shouldn't have. I was not intending to change anything. I guess I can't recover anything but I want to get it back as it was so whatever happens from now is saved in the right place.

What do I need to do to achieve this? You just can't guess the mass of stuff that has disappeared. A lot of it irreplaceable. Thanks in advance. Mike

When I open Firefox to my home page I get a bunch of tabs in the address bar which more or less duplicate my bookmarks. I don't want to see these anymore. I tried to go to: Settings / Privacy + Security / Address Bar / Uncheck Bookmarks. But I can't find any button to Accept Changes. If I simply close the this page, next time I open Firefox the tabs are back. Please help.

I am encountering situations where a page comes up but never populates with data. Here's an example. I have two factor authentication with Schwab.com. I enter the useriid ad password and click Login. The page to enter the code comes up and header and footer are displayed. However the rest of the page is not displayed. Instead the little circle of dots just goes round and round. The bottom line is I can't long into Schwab with Firefox. This happens both on Windows and Mac. I need to use a different browser. Why does Firefox fail to load the page? Is there anything I can do to fix this?

I reviewed my Firefox settings recently, and mode some amendments. After that, I went back to my Google calendar, to find that the display is weird - see attached Please could you advise what Firefox setting would have caused this, and how I can correct it. I have tried logging out and back in to Firefox, and this has made no difference.

We use Mozilla at my work and are happy with it. In Denmark, both private individuals and companies have a security key called MIT ID ( My Id ) So we can log in to all public adminsrative sites. It is very important. After your last update it doesn't work. I am getting an error, and have spoken to Support and they say it is an error in your update. It has now been a week and the error has not been made. Which forces us to use a different browser, which I'd rather not. The Site with the error is https://nemlog-in.mitid.dk/login.aspx/mitid