Firefox Support Forum

My discord time has been broken and I've asked the discord support but they said to ask here if there's any issues with firefox itself. I've closed and reopened the page multiple times, used a vpn, cleared cache and cookies, and even tried and restarted my computer but the issue persists. Any help would be appreciated, thanks.

Edit: this issue only exists within firefox, not with any other browsers nor the app.

My "PRIMARY" email address is WRONG -- cannot log in, cannot access Firefox Account, cannot do all the things offered by Mozilla. HOW DOES A LONG TIME CUSTOMER -- any customer -- GET HELP TO FIX THE PRIMARY ACCOUNT???????

CANNOT DO ANYTHING BECAUSE FIREFOX AND I DO NOT AGREE ON THE PRIMARY ACCOUNT. NO WAY TO ACCESS MY ACCOUNT. FEELING LIKE TOTALLY REMOVING ALL FIREFOX INFO, PROGRAMS, ETC AND DUMPING THIS WHOLE MOZILLA MESS.

I really do not understand how Firefox has survived so long with NO CUSTOMER SERVICE!!!

CANNOT ACCESS ACCOUNT. CANNOT CHANGE ANYTHING. CANNOT SPEAK TO ANYONE AT MOZILLA TO FIND OUT HOW TO ACCESS MY ACCOUNT.

DAMNED GOOD THING I AM NOT NOT NOT PAYING ANYTHING FOR THIS CURRENT PIECE OF CRAP!

Maybe a gun to the computer would be the best way to eliminate the Firefox problems -- seems that way. Then on my new computer I can STAY AWAY FROM EVERYTHING FIREFOX OR MOZILLA. STUPID WAY TO TAKE CARE OF YOUR CUSTOMERS -- Oh, maybe that's my problem. I am NOT A CUSTOMER cause I don't pay you.

We are all just stupid flunkies to stay with such a dumb set up for so long (like the beginning of time).

GOOD BYE, FAREWELL, GOODNIGHT.

I like the Firefox notification at the top of the browser that says "Firefox prevented this site from opening a pop-up window." However, I recently accidentally clicked "Don't show this message when pop-ups are blocked."

I can't find any way to *undo* this choice. How can I get this notification to start appearing again whenever Firefox blocks a pop-up? I feel like this should be an easy checkbox somewhere, but I can't seem to find it.

Two issues:

1. History is truncated, does not show all history even though Custom Settings set to remember. One google post said to 'delete all history upon closure' ... There are many, many posts from users having same issue.

2. Whatever history is being recorded is no longer simply a list (Ctrl-H) but is sorted into Today, Last Week etc. which is both annoying and makes searching for previously located site impossible unless you know WHEN you visited (unlikely).

Why was the changed? And why don't you change it back so when I select History, Show All History from task bar, Firefox would do just that?

Hi, I have a widescreen monitor and I really like utilizing, well, the width of it. But for the life of me I cannot take out the extension icons from the little jigsaw puzzle. For instance, I'd really like Ublock Origin to be right on the toolbar and not click through the jigsaw icon. I tried setting extensions.unifiedExtensions.enabled flag to false but it did nothing.

Hello, I am finding that Firefox display incorrectly and out of sync the subtitles in streaming services like Hulu or Amazon Video. Subtitles dialogs appear around ten seconds before the actual audio plays that dialog. It doesn't occur when I am using Chrome.

Thanks.

The message I received from you is for Windows. I have a MAC.

See picture below. If I try to open up more than one tab, I get multiple home pages.

Is there an adjustment I can make to stop this?

Thank you.

Mary Ann

I was signed in with FF and synced all data. I needed to re-install Windows, after installing FF on fresh windows and logging into FF account - nothing is synced. What have i've done wrongly?

I opened about:certificate to make sure my local O/S certs were in order and noticed the Servers tab and after opening it saw that DigiNotar Root CA was the one and only entry. I know all about the DigiNotar fiasco and how their root cert was left enabled after the NL government took over in order to prevent a bunch more problems. However, I don't understand why that cert is listed in my Servers tab and why it isn't anywhere in my Settings -> Certificates options window. I have used a couple self-signed certs in the past for localhost web server stuff where I got tired of the SSL warning over HTTP on my local domain, but otherwise only have my PGP key and haven't messed with anything otherwise. Should I be worried? This thing happened several years ago and the Root Cert I have is listed as expiring in about a year and a half.

Running Windows 11 Pro and Firefox 114.0.1 (64-bit)

Hi!

So I'm currently using Google Authentication for my Firefox 2fa codes. However, that app is stuck offline and there is no way to get it to connect back online. I'm thinking of using another app to generate the Firefox codes. However, if I do so, by scanning the Firefox generated QR code to set up the code in the app, will this result in;

1. Having to generate a new backup code for Firefox (recovery key) 2. Voiding the generated keys on the other app I am using.

Thank you!

Hello, I wanted to restore Firefox to start clean. I wanted anyway to reinstall my (few) extensions, all of which are safe and well known. When I do that, though, their icons don't show up in the toolbar. When I open the "customize toolbar" setting, extension icons aren't there. So there's no way to add them to toolbar.

I tried all possible methods: - "Restore Firefox" and resync my account (extensions are reinstalled but icons not shown in toolbar / customize toolbar) - "Restore Firefox", not syncing, and manually installing extensions (icons still not shown in toolbar / customize toolbar) - Uninstall Firefox, delete everything in Profiles folder, reinstall Firefox. Same behavior.

So, it seems it's something not related to a broken profile, since a fresh profile, with no syncing, does not fix the issue.

Any clue of what I could try? Thanks!

A white screen occurs when browsing the web. If you turn off "Use recommended performance settings" and "Use hardware acceleration when available" the problem is fixed, but then the browser slows down. Can this be fixed in another way?

Firefox 114.0 (64-bit) / Windows 11 Home 21H2

I've just downloaded the latest Firefox version and it won't load my Cornell email - adfs.ad.cornell.edu. I'm using a Macbook Pro. I can download the website on my iPhone.How do I get my email back?

Hello, Microsoft Defender did a scan tonight and apparently detected a trojan script, located in the folders for Firefox extensions for both profiles I use on my computer

Trojan description: Trojan:Script/Wacatac.B!ml

Files: C:\Users\[user]\AppData\Roaming\Mozilla\Firefox\Profiles\[default profile]\extensions\langpack-fr@firefox.mozilla.org.xpi C:\Users\[user]\AppData\Roaming\Mozilla\Firefox\Profiles\[second profile]\extensions\langpack-fr@firefox.mozilla.org.xpi

This scan happened at 9pm, and a previous scan at 6pm didn't show anything. When it detected the script, MS Defender contained it and apparently deleted it when it asked me to restart the computer, I then did a full offline scan and nothing else showed up, same with a full scan with the free version of Malwarebytes. I didn't do anything unusual between 6pm and 9pm, so I'd like to know if there's a way to determine whether that script was an actual threat (instead of a false alarm)? If so, any way to know how long it has been on my computer? Any further risks to take into consideration? Other steps to follow? Thanks for the help

Related to some personal SVG project files. Which are relative large files (containing lots of generated paths and other data).

On the largest of these files I spotted that some general svg-viewer failed with a "XML parse error: cannot load more than 200.000 XML elements" error message.

The same file, when viewed in Firefox (114~, Linux, Mint), also developed some odd hiccup that did not make sense. Unless ...

Is there a similar limitation active in Firefox ?

- I tried to see if "Inspect>Console" gave some potential related message on this. But spotted nothing out of the ordinary. - Searched developer.mozilla.org for any related svg data. But could not find any. - After ditching some data in the effected file, unrelated to the hiccup part, the hiccup disappeared. Suggesting I did hit some svg limit in Firefox. - File size: ~26.5MB. Number of elements: Other than more than 200.000, unknown at this point. (not sure how to count them at this moment either)