Showing questions tagged: Show all questions
  • Archived

Ancestry missing DNA matches

Ever since last Firefox update have been unable to access my DNA matches in my Ancestry program. Are you working on fixing whatever it is that you did to cause this? He… (read more)

Ever since last Firefox update have been unable to access my DNA matches in my Ancestry program. Are you working on fixing whatever it is that you did to cause this? Heather

Asked by sparrowpilot 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

tab deliminators

I am currently on version 110 of firefox. It is driving me crazy how there is no physical object or deliminator between tabs. they all just blend in. Is there any way to… (read more)

I am currently on version 110 of firefox. It is driving me crazy how there is no physical object or deliminator between tabs. they all just blend in. Is there any way to add the "|" (pipe command) between the tabs so they have some sort of separation?

thanks

Asked by LT72884 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Extensions

Now that extensions are hidden behind the puzzle icon, I can no longer control any of them directly. Case in point: Ghostery. I can't access the app to change its paramet… (read more)

Now that extensions are hidden behind the puzzle icon, I can no longer control any of them directly. Case in point: Ghostery. I can't access the app to change its parameters, but can only turn it on and off. Why can't I move these extensions directly to the menu bar, where I can see them and manipulate them?

Asked by thos_huxley1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

"Open previous windows and tabs" no longer working

The option to restore tabs and windows is no longer working for me. I normally have a dozen tabs I work thru every day. Yesterday when I shutdown Firefox, all those tab… (read more)

The option to restore tabs and windows is no longer working for me. I normally have a dozen tabs I work thru every day. Yesterday when I shutdown Firefox, all those tabs were there. Today when I open Firefox it only had to single Firefox default homepage. Checking under History there is no option to restore previous tabs, and the recently closed tabs was empty.

To test, I opened an IMDB page and pinned it. I then went to Wikipedia. This gave me a pinned and unpinned tab. I shutdown Firefox via the "X" to close the window. When I restarted Firefox there was only the default homepage. Neither IMDB nor Wikipedia showed up under recently closed tabs and no option to restore the previous session was available.

I have operated Firefox this way for several years. I don't know why this behavior is no longer being supported.

Asked by kesrith1 1 year ago

Last reply by Paw_typist 8 months ago

  • Archived

Can't Update Firefox

Since about two months ago, I haven't been able to update Firefox(or any other browser for that matter). I've tried the typical method of going to Preferences, checking f… (read more)

Since about two months ago, I haven't been able to update Firefox(or any other browser for that matter). I've tried the typical method of going to Preferences, checking for updates, but I can't get passed that point. I get this error message stating "Failed to check for updates."

Chrome was giving me much of the same issue, I've allowed GoogleUpdate on my firewall rules, restarted the PC and tried again. Still got the same error message. I have no other antivirus software installed on this device other than the Windows Defender default app. Firefox hasn't told what I should be allowing past my firewall so I haven't tried anything similar for Firefox.

I also tried uninstalling Firefox, but when I tried to reinstall, I couldn't finish that process because clicking on Download Now led me to this error message stating "Hmm. We’re having trouble finding that site.

We can’t connect to the server at download.mozilla.org."

I assumed this was maybe a DNS issue. I tried a DNS flush but that also was ineffective. I tried changing my DNS servers to 1.1.1.1 and 1.1.1.2, also tried other known DNS servers but that didn't work either.

In the meantime, I'd like to at least get an offline installer going because my current version is 110.0.1.

Thank you.

Asked by kimberly9 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Allowing Content/Sites access

Hail all: I have my settings set to "absolute" Strict. this option greys out to add exceptions. But it blocks sometimes safe sites as well. How can I run strict, and st… (read more)

Hail all:

I have my settings set to "absolute" Strict. this option greys out to add exceptions. But it blocks sometimes safe sites as well.

How can I run strict, and still be able to add certain websites, thus overcome the greyed out Add Exception Button?

Thank you.

Asked by dtm_samurai@hotmail.com 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Much broken after update to 110.0.1 (64-bit) on Ubuntu

My FF updated to 110.0.1 (64-bit) on Ubuntu and several things which use to work really well are now broken. For example, when making a new account, the password manager… (read more)

My FF updated to 110.0.1 (64-bit) on Ubuntu and several things which use to work really well are now broken.

For example, when making a new account, the password manager pops up asking if you want to save the username/password, but if you mouse over to that popup then as soon as you enter it it just disappears. When logging in somewhere, if there are multiple choices for userid (say with different dates) none can be chosen. You mouse down to the popup with the choices and there's a weird stroboscopic action where the popup disappears and is recreated as fast as it can, over and over, and nothing can actually be clicked on. If you type in the userid then try to enter the password the same thing happens. It's not possible to use the password manager anymore, both fields need to be typed in manually.

Another example is the search field. If you type something and there are several options from previous searches, and you try to mouse down to pick one, the popup disappears. If you click the search keyword again it highlights as for replacement, then you have to click it again (removing highlight) and only then can you mouse down and choose a search engine.

etc etc etc! All this stuff worked great until the upgrade happened (in the background) and now many things are a huge pain in the ass. Arrgh!

% uname -a Linux spunky 5.4.0-144-generic #161~18.04.1-Ubuntu SMP Fri Feb 10 15:55:22 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

I tried disabling all add-ons then restarted but made no difference. Password manager is unusable.

Asked by ian179 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

unsightly blue boxes around every clicked button or link

ever since the most recent update last night, these horrid blue boxes have appeared around every intractable element once clicked on (except on complex js based websites … (read more)

ever since the most recent update last night, these horrid blue boxes have appeared around every intractable element once clicked on (except on complex js based websites like twitter and youtube), no amount of farting around in about:config nor even using troubleshooting mode has gotten rid of them. caret browsing is off. windows' narrator is off. ive also tried disabling all of my plugins, which had no effect

it appears to be the exact same issue that this user was having. i tried all the solutions in that thread. no dice. i have also tried all the solutions in this reddit thread

ive attached a collage of some examples below.

ive tested these same sites in opera gx to compare, it does not exhibit this faulty behaviour.

i need this fixed as soon as possible as firefox remains my daily driver due to being the only browser that still has good plugin support and decent customization

Asked by aaaddd4747 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Why text or image is blurry on firefox when serving an animated HTML5 banner

Hello all, When serving an animated HTML5 banner on Firefox the text or image is blurry Serving the same in Chrome or Edge is super sharp Attache is a sample showing the … (read more)

Hello all, When serving an animated HTML5 banner on Firefox the text or image is blurry Serving the same in Chrome or Edge is super sharp Attache is a sample showing the different results in each browser

Thank you for your help!

Asked by yehoudab 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Scroll position in Firefox's bookmarks keeps resetting to the top after updating to 110.0

I've recently updated to version 110.0, and I immediately noticed an issue with my bookmarks where my scroll position in the bookmarks list isn't being saved after openin… (read more)

I've recently updated to version 110.0, and I immediately noticed an issue with my bookmarks where my scroll position in the bookmarks list isn't being saved after opening a tab or two. It keeps resetting back to the top of the list after a few seconds.

I don't know if this is a bug resulting from the latest update or what, but I know I didn't have this issue with bookmarks prior to updating to 110.0.

Asked by Felis-2 1 year ago

Last reply by BigLib 1 year ago

  • Archived

Massive blank space to left of bookmarks toolbar: How do I remove this?

So at some point today, my bookmarks toolbar changed. nothing is missing. it just now has a massive blank space to the side that I cannot remove. Does anyone know how … (read more)

So at some point today, my bookmarks toolbar changed. nothing is missing. it just now has a massive blank space to the side that I cannot remove. Does anyone know how to fix this? See attached image for what I'm talking about. nothing I try removes that huge gap to the left.

Asked by CCCM89 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Sorry! 0 results found for ‘I download & Install my LibreOffice 7.5 on FireFox then Microsoft steals it from you and puts my LibreOffice 7.5 on Bing on the Microsoft desktop. Can you do anything about this????!!’ for ‘Firefox’

bold text Sorry! 0 results found for ‘I download & Install my LibreOffice 7.5 on FireFox then Microsoft steals it from you and puts my LibreOffice 7.5 on Bing on the … (read more)

bold text Sorry! 0 results found for ‘I download & Install my LibreOffice 7.5 on FireFox then Microsoft steals it from you and puts my LibreOffice 7.5 on Bing on the Microsoft desktop. Can you do anything about this????!!’ for ‘Firefox’

Asked by jsmith25631 1 year ago

Last reply by Paul 1 year ago

  • Archived

Ancestry

Not sure what happened with my last update installation but I use Ancestry to do my family tree. It will load to the main page but will not let me get my dna matches. P… (read more)

Not sure what happened with my last update installation but I use Ancestry to do my family tree. It will load to the main page but will not let me get my dna matches. Please help.

Asked by queentatonka 1 year ago

Last reply by peaceluv77 1 year ago

  • Archived

Your browser is being managed by your organization

I've tried resolving this issue after looking at various solutions here on this site as well as other sites. The message "Your browser is being managed by your organizati… (read more)

I've tried resolving this issue after looking at various solutions here on this site as well as other sites. The message "Your browser is being managed by your organization" shows in my settings, However, when I go to the Policies thread in the registry - whether it's under Local Machine or Local User - there is no policy registry entry for Firefox or Mozilla.

Please advise. This is really annoying.

Thanks in advance.

Asked by SignmeUplease 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Please share your input Firefox connecting CDN servers such as amazon, google is not security threat

Team Please help me with reason for why Firefox connecting CDN servers such as amazon, google is not security threat for customer data? thanks Samvedna … (read more)

Team

Please help me with reason for why Firefox connecting CDN servers such as amazon, google is not security threat for customer data?

thanks Samvedna

Asked by samvejha 1 year ago

Last reply by cor-el 9 months ago

  • Archived

Is there a way to have different history settings for Private Mode?

I want to setup Firefox with different settings when I use Private Mode. When using Private Mode, I want my browser history, cookies and downlods all to be deleted when … (read more)

I want to setup Firefox with different settings when I use Private Mode.

When using Private Mode, I want my browser history, cookies and downlods all to be deleted when I close the window.

I can see a way of doing this for ALL uses of Firefox, but not just for Private Mode.

Any help, gratefully recevied. Thank you.

Asked by grwiffen 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Ebay print invoice is blank

In Ebay - Print invoices link opens print preview window inside page -> I can view document (invoice) then click print button to open print window -> window opens b… (read more)

In Ebay - Print invoices link opens print preview window inside page -> I can view document (invoice) then click print button to open print window -> window opens but the document is blank, just a white page, no text. If I click print, it just prints a blank page. I can download the document as PDF from print preview page and this prints ok but I can't print directly from the ebay page. This only happens in Firefox. Works ok in Edge and Chrome. I have uninstalled Firefox including profiles etc and re-installed, problem still exists. I can print shipping labels via Ebay just not invoices. No issues with printing anything from any other ebay page or other websites.

Asked by canning1612 1 year ago

Last reply by Joshua 10 months ago