Firefox Support Forum

Hey, since 2 months firefox started crashing when a video comes to the end. I tried it in troubleshoot mode skipped to min 10:45/10:50 and played. after this 5 sec it just crashed. I noticed it on youtube but tried it on other players and it also happened. Today I also started a video on a other website and it crashed but not when starting youtube videos.

Here my last 5 crash reports: bp-8fdedc8b-c8bc-404f-9e3e-8f2fd0230813 bp-b15becdb-456b-4a22-971c-2c0c20230813 bp-9754361a-f67b-445a-9163-c88a20230813 bp-cffc46ae-9ae5-4678-a323-7b60b0230813 bp-a863679a-577e-45f4-9f4e-002bc0230810

Best regards, Michal

In Firefox, when I type 'news' into google instead of getting a list of links it takes me straight to the Financial Times website. Is this an issue with google or is Firefox being hyjacked?

Hi Firefox Support,

I was directed to contact you by Metamask Support. I'm experiencing a problem connecting to Metamask from Firefox, though it connects without any issues in Chrome. Based on this, Metamask Support believes the issue may be related to Firefox.

Here's what I've done to troubleshoot so far:

Cleared cache data in Firefox. Verified that I'm using the latest version of Metamask (34.0). Encountered an error when trying to switch networks with the message "unable to connect to Polygon." Confirmed that no other wallets are causing conflicts. I've attached some screenshots for your reference.

Given that I can connect to Metamask in Chrome and have already cleared data in Firefox and ensured I'm using the latest version of Metamask, Metamask Support suggested the problem might lie with Firefox.

Could you please help?

Thank you.

I am trying to my account to authy but after I scan the QR and type the code, FireFox say wrong codes. Authy worked fine with many other accounts so what to do ?

Hi, I've been using Firefox for decades and been saving passwords in it without any second thoughts, thinking they were fully secure.

Today I had to install a Yandex Browser for my work for the first time in my life (on a new clean Windows 10). It also asked to "make changes on my device", and I rejected it. What happened next absolutely terrified me. It immediately grabbed all the tabs, the sessions and, most importantly, the years worth of passwords from my Firefox. Does it mean that they just lie there unprotected, and any random piece of code even without the administrative privileges can just take them? I'm pretty sure I didn't click anything related to legitimate data sync.

Hi,

I am using the Firefox Multi-Account Containers addon with Firefox 116.0.2 (on apple silicon). I use the containers to isolate sessions from different websites. I have a container for my Instagram session. However, when I open a private browsing window and go to instagram, I find that I am already logged in. I thought private browsing windows were completely new and blank.

How is it possible that my instagram session is available in private browsing?

Thanks in advance

https://connect.mozilla.org/t5/user/ssoregistrationpage?dest_url=https:%2F%2Fconnect.mozilla.org%2F

link from a message to me in my email. Can't sign in . Keeps asking me to register and rejects my registered name. For the last couple years, intermittently.

my Other Bookmarks is no longer in my bookmarks toolbar. I have two laptops and the other one is perfect. I tried sycing many times, I did a restore (which I shouldn't have) but nothing makes them reappear. While I can access these bookmarks from the menu bar, I want to see it in my bookmarks toolbar. It did not fall off into my customized overflow either. Whaaaatttt is going on? I need to put it back asap without spending hours trying to make this simple thing happen. Also, why did it disappear? And why won't a sync bring it back?

I can no longer access the website www.att.com. I receive the following error message. I've deleted history cache and cookies but still can't access it.

Access Denied You don't have permission to access "http://www.att.com/" on this server.

Reference #18.14ad3c17.1692143272.3762eaa6

Any suggestions? It works fine via Microsoft Edge

My Firefox Desktop browser is showing the mobile versions of some websites.

In another thread, it is suggested to clear cookies to fix this which I did and it does fix it first but it comes back to mobile version again.

I have browsed those websites on Microfot Edge and it displays them as normal with no issues.

Screenshots attahced for websites, hepsiburada.com and temu.com Strangely, both are shopping websites.

Many Thanks in advance.

I have Firefox Sync enabled in my Firefox browser on a few computers. When I logged in to Firefox Sync initially, it did sync-up my new computer with all of the saved bookmarks and history. I am not sure if any of my logins were saved). When I go to websites and login, I am prompted with the dialog to save my credentials, and I say ok, save. But the logins are not remembered. And in my about:logins page shows "no logins found". I don't care about retrieving any old logins, I just want to be able to save new ones and get the default behavior of saving logins working again.

I can not access for days my bank account at truist.com. It shows it is loading but never does. I CAN access from any other browser want to use! Truist says it is a Firefox browser issue.

When I am typing in a search request in google, the type disappears frequently and I cannot even correct it because the whole line disappears. I thought this was happening when I misspelled a word but it seems to happen in other situations also. This is very annoying.

I have set four custom URLs to open each time I use my main Firefox profile - this works well. (I have several different profiles I use for different roles and sets of logins).

I frequently open new windows to hold a set of associated tasks.

If I specifically open a link into a new window, the new window only has that one tab - all good.

However, if I just open a new window (Ctrl-N), Firefox always opens four new duplicate tabs for my custom URLs.

Is there a way to limit custom URLs to the first window opened in a profile or to open custom URLs only if they are not already open in at least one window?

Hi,

On September 15, 2022 I created this thread here on Firefox Support Forum and now I finally have an answer to the question, but as we can see my thread was archived and I can't update anything, so I decided to create a new thread just to mark my previous question as solved and bring it an answer.

I contacted Mozilla Firefox developers and got a response: Firefox is no longer integrated with Gravatar. Considering this, I can tranquilly say there is no bug or problem with my account as I thought. It's a pity that Firefox no longer support Gravatar integration, and even if I use an old version I will face the same "issue" because the Gravatar integration was a online feature linked to the Firefox account*, not to the browser itself.

Info source: https://github.com/mozilla/fxa/issues/15665

- - -

Admins can now archive and close this thread, I only ask to keep it online to help who may need this information in the future. Thanks.

• Actually I made a mistake when I wrote this, the Gravatar integration was an online feature linked to the Mozilla account, not Firefox. James explained the distinction on #4 post of the current thread.

Last edit: On January 31, 2023 I created this thread on r/firefox but no one answered precisely. This current thread here on Firefox Support Forum also solves what was asked on reddit. The thread created on January 31, 2023 and posted on r/firefox was archived as well, like what happened to my thread with the same theme here on Firefox Support Forum, then I also created a new thread on r/firefox to mark my question as solved.

Please enable the ability to use the "Dark Reader" add-on on this site or let us change it in the settings. Horrible experience in light mode. On the added image you can see that the "Dark Reader" add-on is enabled.

Task Manager detail line can be expanded to show multiple open tabs, and I can sort display by CPU but that doesn't help me identify WHICH SPECIFIC tab is using high CPU. Are there any tools to help me quickly identify (and perhaps End) such high CPU tabs/processes? Thanks!

Hi, Recently purchased new laptop with Win 11. I was having trouble downloading anything. Always indicated failure.

I checked some of the responses here for that problem. One of them said to not accept HTTPS only. When I checked my settings, it WAS already set to Don't enable HTTPS-Only Mode. I then set the HTTPS-Only mode to Only in private windows. That setting now allows downloads. Why doesn't it allow downloads when I don't accept HTTPS only?

I'm running Firefox 116.0.2 on Xubuntu 20.04.6. A day ago, it started loading at startup for no apparent reason. I don't want it to that. It's not my default browser, and it is not selected as such. It is not listed in any startup folders or in application autostart in system settings. I tried the winregister and auto update fixes using about:config, and no joy.

Does anyone have any suggestions? It's past annoying.