• Solved

Still getting Newsletter Emails after unsubscribing

I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has bee… (read more)

I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has been leaked).

This is an incredibly bad user experience and to my knowledge illegal in the EU.

I'm probably still within that journey but the journey should terminate the moment I clicked unsubscribed.

Asked by jkl123 4 days ago

Answered by Chris 3 days ago

  • Solved

Website Login

On certain websites (HollandAmerica.com and Princess.com) when I login, it tells me I am logged in but then immediately goes back to the login page. Works on Firefox on m… (read more)

On certain websites (HollandAmerica.com and Princess.com) when I login, it tells me I am logged in but then immediately goes back to the login page. Works on Firefox on my WIndows 10 machine, but fails on my new Windows 11 machine.

Asked by rogergiudici 5 days ago

Answered by rogergiudici 5 days ago

  • Solved

FireFox latest ver, download window resize to smaller fail - now 1/4-ish screen

FireFox: 107.0 (64 bit) Mozilla FireFox for Linux Mint OS: Linux Mint 21 Cinnamon Issue: On this FireFox latest version, the download window cannot be resized to smaller … (read more)

FireFox: 107.0 (64 bit) Mozilla FireFox for Linux Mint OS: Linux Mint 21 Cinnamon

Issue: On this FireFox latest version, the download window cannot be resized to smaller than (roughly) 1/4 of entire screen. (screen-shot attached.)

Attempted: Mouse left-click grab of all corners & sides to drag window smaller - failed!

Note: Download window can be resized *bigger*, showing this window has now been coded with a very large minimum size that is almost 1/4 of full screen

- this was not the case in previous versions.

Micro-annoyances add up, people switch to Chrome (sorry to use the "C" word!)

Asked by batcomputer 1 week ago

Answered by batcomputer 1 week ago

  • Solved

Sound not working

Hi, It would be of great help to me if you could give me an advice how to fix my Firefox browser in order to be able to use it with sound. It used to work untill a few m… (read more)

Hi, It would be of great help to me if you could give me an advice how to fix my Firefox browser in order to be able to use it with sound. It used to work untill a few months ago, but once, with no reason, just stopped playing sounds , no matter if I accessed a news channel, Youtube or other site that uses sounds.. for this purpose I am forced to use Chrome or Microsoft Edge, but I like more Firefox. I mention that I have an i7 laptop with a Windows 10 OS. Thank you.

Asked by calinrednic 1 week ago

Answered by jonzn4SUSE 1 week ago

  • Solved

Firefox will no longer open when dbl clicked - Windows 11 v 22h2

Hi folks, I tried to open my Firefox browser today and nothing happens when I dbl click on the icon. I tried uninstalling / reinstalling, no change. On the uninstall wind… (read more)

Hi folks, I tried to open my Firefox browser today and nothing happens when I dbl click on the icon. I tried uninstalling / reinstalling, no change. On the uninstall window it gives you the option to use the Firefox refresh / repair facility which I clicked but there is no response from the programme. I read through the trouble shooting tips and tried to bring up the profile manager using the windows - run box (firefox.exe - p) but nothing happens. I have disabled windows defender firewall and I use Webroot Anywhere secure which I also disabled but still wouldn't run.

Could anyone suggest anything else I might try - thank you.

Ben

Asked by ben_phillips_jones 2 weeks ago

Answered by ben_phillips_jones 1 week ago

  • Solved

Firefox keeps crashing when it opens.

I've now installed Firefox several times including at least one clean install. I've worked through all the support pages on how to fix the problem, including system scan … (read more)

I've now installed Firefox several times including at least one clean install. I've worked through all the support pages on how to fix the problem, including system scan using MalwareBytes, and removing extensions, but the problem persists.

To be more precise, sometimes it just crashes immediately leaving the notices shown in the image. Sometimes it opens and stays for a while but then crashes with a similar notice.

Crash reports:

bp-945b32f1-96b3-4233-ba19-03c310221026 26/10/2022, 12:02 bp-2af09469-4ba1-4531-8406-5e0f70221026 26/10/2022, 12:02 bp-d7d56904-ca94-4397-812d-a39260221026 26/10/2022, 09:55 bp-7e88f783-318e-4401-b825-89a810221024 24/10/2022, 18:50

Hope someone can help.

Asked by chris502 1 month ago

Answered by TyDraniu 1 month ago

  • Solved

Missing Firefox View button

I'm on the latest version of Firefox, 106.1, and I'm missing the Firefox View button on my MacBook Pro 13". It is showing on my Mac Mini M1, and both are logged in and s… (read more)

I'm on the latest version of Firefox, 106.1, and I'm missing the Firefox View button on my MacBook Pro 13". It is showing on my Mac Mini M1, and both are logged in and syncing properly using my Firefox account.

When I type in about:firefoxview on my MacBook Pro in the URL bar, I see the page but noticed it says "New colorways are on the way" on the right. On my Mac Mini, I see the "Independent Voices" text and an option to "Try colorways".

Bug? Some weird setting on my MacBook? Both are running macOS Monterey, 12.6.

Asked by pmoffe 1 month ago

Answered by pmoffe 1 month ago

  • Solved

Is it possible to force pages in "support.mozilla.org" dark?

Hi, I'm a very happy long time Firefox user. I use the extension "Dark Background and Light Text" so that my webpages are much more easy on my eyes. The extension works e… (read more)

Hi, I'm a very happy long time Firefox user. I use the extension "Dark Background and Light Text" so that my webpages are much more easy on my eyes. The extension works everywhere but in "support.mozilla.org".

How is it possible to have dark theme in Mozilla's support pages too?

Thank you very much. Prayan

Asked by prayan72 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

Error message "You need to enable JavaScript to run this app." continues

Hi all I'm a happy user of FF but have started to see issues with JavaScript (error message: You need to enable JavaScript to run this app.). I do the about:config correc… (read more)

Hi all

I'm a happy user of FF but have started to see issues with JavaScript (error message: You need to enable JavaScript to run this app.). I do the about:config correction and it sometimes works, but now the error is spreading to involve other pages - a page worked yesterday doesn't work today.

Is it just me?

//Allan, Sweden

Asked by Allan Andersen 2 months ago

Answered by Paul 2 months ago

  • Solved

Firefox 101.0 is telling me I need a video codec but it does not say which one. How do I find out?

Firefox says I need a video codec to play a video (that is aparently somewhere on the page). It does NOT tell me what video, what video format, or what codec I need. H… (read more)

Firefox says I need a video codec to play a video (that is aparently somewhere on the page). It does NOT tell me what video, what video format, or what codec I need. How do I find out what codec I need?

Firefox version: 101.0 (64 bit) OS: Fedora 36

Asked by dkramber 5 months ago

Answered by cor-el 5 months ago

  • Solved
  • Archived

Firefox 100.0.2 (64-bit) does not work on Amazon web site

Fix Firefox 100.0.2 (64-bit) browser. I am using Windows 10 Pro 64-bit Version 21H2 OS Build: 19044.1706 Experience: Windows Feature Experience Pack 120-2212.4170.0 Let… (read more)

Fix Firefox 100.0.2 (64-bit) browser. I am using Windows 10 Pro 64-bit

Version 21H2 OS Build: 19044.1706 Experience: Windows Feature Experience Pack 120-2212.4170.0

Let me give you a scenario.

I cleared my cookies.

Go to https://www.amazon.com. From the drop-down at the top of the page (it now shows All) select a product area. I selected "electronics". I now type in "batteries" in the search field. The screen goes black. The tab is now unresponsive.

Another example. Go to https://www.amazon.com. From the drop-down at the top of the page (it now shows All) select a product area. I selected "Kindle Store". Now I selected any book (I typed in "Killing th" and the drop-down showed "killing the illers bill oreilly. A small book shows up in the middle of the screen (which is now grayed out). I can select "orders" and the orders are shown but they are skewed in an abnormal fashion (i.e. not displayed as they were on the previous version of Firefox). I hit the back arrow and click on the small icon of the book displayed and I am on the page for that book. However scrolling down shows that the page is displayed in an abnormal fashion and I can no longer click on "orders" (nothing happens when I click on this drop-down.

I cannot order anything and I need to hit the back arrow to return to the previous page in order to log off of Amazon.com.

I use Firefox by choice. However my least two browsers in the world (Chrome and Edge) both sill work on Amazon.

I REALLY REALLY do not want to use those browsers for ordering on Amazon. Please fix Firefox. I like it more, believe it's more secure and I really prefer that browser. Please help me by fixing your browser.

One more thing: I just updated Firefox today. It worked fine yesterday..

David Sorensen dmerle@earthlink.net

Asked by dmerle 6 months ago

Answered by Mike109 5 months ago

  • Solved

[Bug Report] Issue with twitch chat emotes

Reporting this issue here cause i can't find if there's an actual bug report system. This issue seems to only be on firefox, I've tried chrome to see if it does it there … (read more)

Reporting this issue here cause i can't find if there's an actual bug report system. This issue seems to only be on firefox, I've tried chrome to see if it does it there and it's all fine. The issue is when you have the better TTV addon you can see custom emotes on twitch and some emotes are animated, the animated emotes sometimes freeze for a split second and lags the chat for the same time. I've disabled all addons on firefox except better TTV to see if other things are causing it, still does it. Made sure to test this on chrome as well with just the one addon.

Asked by Skaithakk 19 hours ago

Answered by Terry 19 hours ago

  • Solved

"Your browser is being managed by your organization." displayed in settings on Win10

Requesting help to remove the "Your browser is being managed by your organization." message in Firefox settings. I've tried the solutions found in help about the ImportEn… (read more)

Requesting help to remove the "Your browser is being managed by your organization." message in Firefox settings. I've tried the solutions found in help about the ImportEnterpriseRoots certificates settings in HKLM\SOFTWARE\Policies but there is no Firefox folder there. I searched all through the registry and did not find that specific entry. In Firefox about:settings, I have the certificates policy ImportEnterpriseRoots set to True but as I said, it is not in my registry on Windows 10. I tried Refresh Firefox and that also did not help. I have uBlock Origin Extension that may be doing this but I don't know where if it is. I tried disabling uBlock and it did not remove the issue. Any other suggestions?

Asked by Tabb00 22 hours ago

Answered by cor-el 21 hours ago

  • Solved

Privacy Settings, Autoplay Hotkey possible?

Is there anyway to make a Hotkey for our Autoplay function, instead of having to go into Settings, each time we need the function? In my experience, I have it set to Bloc… (read more)

Is there anyway to make a Hotkey for our Autoplay function, instead of having to go into Settings, each time we need the function?

In my experience, I have it set to Block both Video and Sound, but this blocks simple pronunciations, in Search or Translations. I hope there some way, a command, a mod or a setting allowing a Hotkey or Icon for Fast Disable/Enable.

Thanks for all your work and making the internet safer for everyone.

Asked by Acleacius 1 day ago

Answered by cor-el 1 day ago

  • Solved

To get Bookmark Toolbar - use import, or use Sync?

I have had to create a new Firefox on one of my computers. I have imported my bookmarks, but there appears to be no way to import the Bookmark Toolbar. This is tiresome… (read more)

I have had to create a new Firefox on one of my computers. I have imported my bookmarks, but there appears to be no way to import the Bookmark Toolbar. This is tiresome. So I wonder if I can use Sync to do the job? My Bookmark Toolbar exists on my other PC. Is it safe simply to use Sync to do the job of importing the Bookmark Toolbar to my new Firefox? I use Windows 10.

Asked by Matthew Montagu-Pollock 1 day ago

Answered by cor-el 1 day ago

  • Solved

How to find which folder a bookmark is in

Hello, Sometimes I want to know which bookmark folder I've saved a particular bookmark in. I don't necessarily want to go to that site, I just want to know where I've sav… (read more)

Hello,

Sometimes I want to know which bookmark folder I've saved a particular bookmark in. I don't necessarily want to go to that site, I just want to know where I've saved it. The options provided do not include which folder it's in. The list offered is: name, tags, location, most recent visit date, visit count, added, last modified. How can I which folder I put it in?

Thanks, Andre'a

Asked by DreaSpirit 1 day ago

Answered by cor-el 1 day ago

  • Solved

saved passwords

hello, i recently went from google browser to firefox, and i want to import my passwords. i did save all my passwords from google browser to .csv file, but when i go to s… (read more)

hello, i recently went from google browser to firefox, and i want to import my passwords. i did save all my passwords from google browser to .csv file, but when i go to settings>import passwords, it lets me choose the file, i choose my passwords.csv, and then-nothing happens. no loading, browser doesnt stop working, my folder where i choose csv from is just closing, but passwords doesnt import

Asked by daniil.yershow 1 day ago

Answered by cor-el 1 day ago

  • Solved

Space characters incorrect; button pointing to URL ending in hash (#) not working

I am having issues with pages on DAX Guide, e.g.: https://dax.guide/now/ These issues are when using Firefox on Windows 10. I have tried with Safe mode, and turning off E… (read more)

I am having issues with pages on DAX Guide, e.g.: https://dax.guide/now/

These issues are when using Firefox on Windows 10. I have tried with Safe mode, and turning off Enhanced Tracking protection. I have made no changes to Javascript etc.

Issue 1 If I select a code example and try to run it in an external program (e.g. DAX Studio), it fails, and I have found that the reason is because the "space" characters are not ASCII code 32, which is a normal space, but instead ASCII 160. Another symptom of this is that you cannot unindent the paragraphs in a text editor (Vim), if you paste the code there. I have tested and this is not an issue with Chrome, Edge, or Opera. Also if I click on the "Try It" button, it takes you to a runnable version of the code where the spaces are correct. These are workarounds, but why is Firefox using the wrong space characters?

Issue 2 I have seen another response to this kind of question, but it did not exactly answer it: on the website as above, when you click on the "Copy" button, which points to https://dax.guide/now/#, the code is supposed to be copied to the clipboard, however it does nothing. This works without issue in the browsers mentioned above. I have noticed previously on other websites that URLs ending in hash / pound did not work in Firefox. Is this something that Firefox just does not handle, or is there a setting to enable it?

Thanks

Asked by MrDobbalina 2 days ago

Answered by cor-el 2 days ago

  • Solved

Disable horizontal scrolling

Is there any way I can completely disable horizontal scrolling? I'm using a laptop with a trackpoint (lenovo x230, Windows 10) and it's not terribly accurate, which means… (read more)

Is there any way I can completely disable horizontal scrolling? I'm using a laptop with a trackpoint (lenovo x230, Windows 10) and it's not terribly accurate, which means scrolling whilst a youtube video is going often makes it track backwards or forwards, and another website I use uses a horizontal click to send me to the next page, which sucks. I would prefer to just be able to disable it entirely. Thanks!

I swear to god I used to have it disabled, just need to work out how again.

Asked by koco1 3 days ago

Answered by koco1 2 days ago