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i cant log in

everything was fine, when i went to log in at school today, using the same password i always have, it kept coming up as incorrect password, send verification code retry e… (read more)

everything was fine, when i went to log in at school today, using the same password i always have, it kept coming up as incorrect password, send verification code retry etc, so i decided ok fine let me change password. that worked but my stuff wasnt loading in, ok weird. i get home and theres a little notification by the sync profile area, yeah expected that i changed password. i read up on it and apparently it RESETS MY ENTIRE SYNC. AND NOW NEITHER PASSWORD IS LETTING ME LOG IN. i am not going to risk resetting my password AGAIN on this device as it still has all my saved data. this shouldnt be an issue, i dont know why it said wrong password and made me verify multiple times. please help. i was able to log in perfectly fine to my mozilla account for this very report, but not to sync my data?

Asked by Tigris 2 months ago

Last reply by Tigris 2 months ago

  • Solved
  • Archived

reCAPTCHA dialog does not appear

I encountered a website today for which the reCAPTCHA dialog wouldn't appear. This is not a case of the endless blue circling of the reCAPTCHA screen. In this case, the r… (read more)

I encountered a website today for which the reCAPTCHA dialog wouldn't appear. This is not a case of the endless blue circling of the reCAPTCHA screen. In this case, the reCAPTCHA screen does not appear at all.

I thought it was a problem with my account at the website since nothing happened when I clicked LOGIN. It wasn't until I tried Edge and the reCAPTCHA dialog appeared that I realized the problem was not with the website, but with Firefox not presenting the reCAPTCHA dialog.

I do not know whether the problem is with the site specifically since I have not encountered any other sites recently that required reCAPTCHA authentication.

Thanks... bms

Currently running Firefox v125.0.3 (Standard Browser Security) on Windows 11 Pro (v10.0.22621 Build 22621)

Asked by bms 6 months ago

Answered by James 6 months ago

  • Solved

Get profile from old computer to new one

It's not clear to me from the general help instructions how to get my passwords and bookmarks from my old computer to my new one. All the files from my old computer were… (read more)

It's not clear to me from the general help instructions how to get my passwords and bookmarks from my old computer to my new one. All the files from my old computer were transferred into one big folder and placed on the Desktop of my new computer. I don't know how to find the right file in the backup and where I need to copy it to on my new computer. I know a while ago I had to recover my passwords, but I forget the steps I went through and it was all on the same computer so slightly different situation although as I recall it was not all that difficult. Any help would be greatly appreciated.

Asked by terriejky 3 months ago

Answered by terriejky 3 months ago

How to turn off ad blocker

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How d… (read more)

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How do I find out if an ad blocker is enabled on my Firefox and, if so, how do I turn it off? I have ensured that the ad blocker option in settings is unchecked and even added this web site to permissions but to no avail. Can someone help? Here is the message I get but none of the steps in this message I am told to take show up on my screen:

Adblock Plus Instructions

   Click the AdBlock Plus icon in the extension bar.
   Beneath “Block ads on”, click the large blue toggle next to “This website”.
   Click refresh.

Were these instructions helpful?

Asked by Bruce Nicholson 2 months ago

Last reply by cor-el 2 months ago

Firefox deleting pdfs downloaded in private mode

I had downloaded a couple of pdfs from google drive via private browsing which were stored in my 'Downloads' folder. But as soon as I closed the window the pdfs were dele… (read more)

I had downloaded a couple of pdfs from google drive via private browsing which were stored in my 'Downloads' folder. But as soon as I closed the window the pdfs were deleted. I had also downloaded a zip file which wasn't deleted.

Asked by llxphltc 5 months ago

Last reply by llxphltc 5 months ago

  • Solved

Shortcuts: Button to add new ones no longer available

Since the penultimate and now the last current update to version 127.0.2 (64Bit), the button (tile with the + sign) to add new shortcuts is no longer available. How can n… (read more)

Since the penultimate and now the last current update to version 127.0.2 (64Bit), the button (tile with the + sign) to add new shortcuts is no longer available. How can new shortcuts be added now?

Asked by Martin Müller 4 months ago

Answered by Martin Müller 4 months ago

Side-by-Side/Vertical/Tiled Tabs

Is there a functionality to view Tabs Side-by-Side, or Vertical yet? Or is there a plan for it; similar to the recent version of Edge Chromium? I have read several questi… (read more)

Is there a functionality to view Tabs Side-by-Side, or Vertical yet? Or is there a plan for it; similar to the recent version of Edge Chromium? I have read several questions; and their work-around solutions of using a side bar or sing two windows and arranging them side-by-side. Neither functionality offers synchronized scrolling. I used Tile Tabs or We Tabs add-on in the past which was great.

Asked by SVM 3 months ago

Last reply by Paul 3 months ago

Installing components

When I open a page from Fox I get a message in a ribbon" Firefox is installing components needed to play the audio or video on this page. Please try again later." Really … (read more)

When I open a page from Fox I get a message in a ribbon" Firefox is installing components needed to play the audio or video on this page. Please try again later." Really everything seems to work and there is an x to close the ribbon. Just wondering if I need to adjust any settings. Thanks

Asked by jcraig9502 3 months ago

Last reply by cor-el 3 months ago

completely disable tab preview

I already turned pff the graphic tab preview, but the tab title still pops up when I move my mpuse pointer on a tab. I do not need this and find it terribly annoying. How… (read more)

I already turned pff the graphic tab preview, but the tab title still pops up when I move my mpuse pointer on a tab. I do not need this and find it terribly annoying. How do I completely deactive this?

Asked by Thaliel 3 months ago

Last reply by me 1 month ago

  • Solved

Mobile bookmarks no longer appear in the Bookmarks menu in version 129

I just noticed after an update today that the Mobile menu entry (with bookmarks from my mobile Firefox instances) no longer appears in the browser's Bookmarks menu. I can… (read more)

I just noticed after an update today that the Mobile menu entry (with bookmarks from my mobile Firefox instances) no longer appears in the browser's Bookmarks menu. I can access them from the bookmark manager, but this change seems extraordinarily stupid and arbitrary and is a definite step backwards.

Asked by John Francis 2 months ago

Answered by cor-el 2 months ago

Being blocked when I don't want to be.

This is an ongoing conversation. This is the message I get from Rakuten: "Your ad blocker is working too hard! To earn Cash Back at Samsung, disable your ad blocker and … (read more)

This is an ongoing conversation.

This is the message I get from Rakuten: "Your ad blocker is working too hard! To earn Cash Back at Samsung, disable your ad blocker and refresh this page." I want Rakuten to send me to the Samsung site as I am interested in buying something there.

I am in a dialogue with someone on this Mozilla site, and trying to explain my problem. I don't know if the problem is that Rakuten is being blocked from sending me to the Samsung site or Samsung is being blocked. (Rakuten is a site that has arrangements with many companies who give discounts to customers.)

Asked by ecinelles 2 months ago

Last reply by Paul 2 months ago

Bing intrudes on Firefox

I have a PC. Today, Bing took over my Firefox. I have to go through Bing to get Firefox. I don't want that. I just want to use Firefox. Note that I use two web browsers.… (read more)

I have a PC. Today, Bing took over my Firefox. I have to go through Bing to get Firefox. I don't want that. I just want to use Firefox.

Note that I use two web browsers. Google Chrome (default) and Mozilla Firefox. No others. I don't want Bing.

I purged Bing from Chrome by making Chrome my default, which it has been. I use Firefox some of the time. I don't want to get to Firefox by going through Bing. Microsoft has enough domination.

Asked by irvin.schonfeld 2 months ago

Last reply by ThePillenwerfer 2 months ago

  • Solved

Disappearing Bookmarks Sidebar

Everytime I load Firefox the bookmarks sidebar is not shown. Navigating thus View => Sidebar => Bookmarks I can bring it up. It will stay visible for … (read more)

Everytime I load Firefox the bookmarks sidebar is not shown.

Navigating thus View => Sidebar => Bookmarks I can bring it up. It will stay visible for the whole of my browser session. However, after I've closed this session and started another. the bookmark sidebar is missing again.

How can I make the bookmarks sidr be available all the time?

FF 127.0.2 OS Windows 11 Pro v 24H2 Build(26100.994).

Asked by IanM 4 months ago

Answered by IanM 2 weeks ago

Fire fox keeps crashing

I keep getting this msg. will not open pages and will not restore "Gah. Your tab just crashed." I had to use EDGE to contact you will not open in fire fox. Please help. [… (read more)

I keep getting this msg. will not open pages and will not restore "Gah. Your tab just crashed." I had to use EDGE to contact you will not open in fire fox. Please help. [telephone number] Steve Badaracco

Asked by badaracco.s 5 months ago

Last reply by Paul 5 months ago

"always ask where to save files" is not working

New W11 computer. checked "always ask where to save files". Restarted Firefox. It's still automatically dumping downloads in Downloads rather than asking. Why? … (read more)

New W11 computer. checked "always ask where to save files". Restarted Firefox. It's still automatically dumping downloads in Downloads rather than asking.

Why?

Asked by ithinktfiam 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Youtube videos load very slowly... if they load

For the last several weeks (can't give an exact date, but it's been more than just a couple weeks, less than a couple months), both my husband and I have had issues loadi… (read more)

For the last several weeks (can't give an exact date, but it's been more than just a couple weeks, less than a couple months), both my husband and I have had issues loading videos in FF. We both have the latest version of FF. I went thru "Fix common audio and video issues" and did all those things, as well as trying to load the videos in troubleshooting mode. Nothing has helped (tho now that i cleared all the cache, i'm gonna have to log back into all those websites :( ). Nothing else is problematic. Our internet connection is fine. In fact, my husband has resorted to using MS browser to watch videos--they load fine in that browser. I have no other idea what to do. Searching your database for "youtube videos load slow" only resulted in a couple hits with no resolution. Hopefully this isn't the third. thanks

Asked by rileth1 4 months ago

Last reply by rileth1 4 months ago

Blocking Ads

I do not have any ad blockers and have disabled "Block pop-up windows" in Firefox and turned off "Enhanced Tracking Protection" for sites but I still get the message that… (read more)

I do not have any ad blockers and have disabled "Block pop-up windows" in Firefox and turned off "Enhanced Tracking Protection" for sites but I still get the message that I am blocking ads.

Asked by George Martin 4 months ago

Last reply by cor-el 4 months ago

  • Solved

receiving pop ups stating virus attack from mozilla and via cq5g6mojubcc7385jauo.deviceconnectnetwork and cant make them go away

Started receiving pop ups stating virus attack from Mozilla and via cq5g6mojubcc7385jauo.deviceconnectnetwork from Mozilla showing McAffee, Critical Virus Alert, Virus a… (read more)

Started receiving pop ups stating virus attack from Mozilla and via cq5g6mojubcc7385jauo.deviceconnectnetwork from Mozilla showing McAffee, Critical Virus Alert, Virus attack. Receive 3 at time and I can't see the right side of my scree and I need to. Is this malware and if so how do I remove it fast? Thank you.

Asked by concondet 4 months ago

Answered by concondet 4 months ago