Firefox Support Forum

Dear Forum,

I have not accessed my Devices since a few updates, I use to be able to rename devices, but in 99.01 I no longer see this as an option? I also have found that sometimes when I add a device is adds the Machine name which I prefer and today I logged out all of my devices and found that it added it and named it a generic name "Firefox 99, Windows 10" Which if grave concern as this could be Any Device. Can someone please let me know how this feature in version 99.01 is suppose to name computers and also can you still rename devices and if so how would you change the name, or if there is a link to documentation on this feature as it has changed. TIA for your help.

I see instructions for sync' to a phone, how do I initially (connect) sync to my desktop from my laptop?

When I sync my bookmarks, how does is know which computer is the primary (the one that I want to duplicate changes from)?

For example, I added new bookmarks and revised some old ones on my laptop and did not have the sync on my desktop at the same time. Now, if I sync my laptop to my desktop, how does it know which device is my primary (in this case my laptop) where I made all the changes?

My goal is to revise all the bookmarks currently on my desktop to reflect all the changes I made to them on my laptop. I'd like to do it without duplicates or displaying old desktop residual bookmarks that I deleted and/or modified on the laptop prior to sync to the desktop.

In this case, should I delete my bookmarks from my desktop and then sync to my laptop so as to seamlessly & efficiently have my bookmarks toolbar on the laptop look the same on the desktop?

Thank you for your help here! Christopher

hi. im using firefox on my windows pc. after login to firefox account and start syncing,all bookmarks,add-ons,settings will be synced normally, expect passwords! no other devices or sessions is currently activated,just one pc. i tested firefox latest version and ESR too,same result. finally exported my passwords from chrome and imported as CVS file to firefox. but every time i login and sync firefox account again,password not be synced!

I am switching jobs and want to sync my Firefox history from old work computer to new. Both run Windows. I changed the primary email associated with my account from the old work account to a new email. No problem. I synced the new email to my iphone no problem. Now im trying to download and sync Firefox to my new laptop. Running Windows and Im trapped in a crazy loop. I login with correct password to the new email and it asks for the authorization code and when I enter that, Firefox switches to the OLD email and asks for that password. I am not sure I have that password correct because i set the account up four years ago. Regardless, i cant sync my new laptop. But I was able to sync it on my iphone so it CAN be done with the email addy and password I am confident about. Please help.

I have tried this several times over a few years, and have never got it to work I know it must be something I am doing wrong because if it was a glitch or bug, it would have been fixed by now. Usually I need to do this if I need to reinstall the OS, (Windows and Linux), or a new pc, the usual, but this time I had a major crash, so I'm starting over.

Anyway I have signed in on my pc to my FF account, and went through the menu to turn on sync, and I get to the page where is says, "when ready click next to display the QR code". I get my android out, open FF, sign in, click the "Scan" button, the FF scanner opens,, I open the QR code on the pc, (I have also went to the website to get a QR code). Then either way I scan the code, and get an errror msg "Must scan from inside FF". I am scanning from inside FF, with the FF QR scanner.

I don't uinderstand how of the 20 or more times I have tried to do this, I can't get it to work. I don't understand how I screw up every times, over a few years. But I also know as I said, if it was a bug MOzilla would have fixed it by now. Usually I give up on that and just log into both the pc and the phone, close both browsers and reopen them and it will go ahead and sync.

But not this time, I am unable to get it to sync for anything. I've been working on this for 3 days now, and at this point I'm confused, I don't remember what I have and have not done. Let me add, and I don't know if this will make a difference, I don't think so, but what do I know? Originally this all started, when I had to reset my password. I tried for 4 days there to get a recovery code to work. (The following is just to describe what I've done, and is not a second question) I had one downloaded, and saved on my pc. But no matter what route I took to go through the reset process, exactly as described in the help file, I never could get a place to enter the code. I read every article I could about it, and finally it seemed easier to just reset the password and resync than try to get the code to work.

Which is why I am sitting here, desperatly needing to sync my data, but unable to. If anyone can tell me what I need to do I will appreciate it. If you need any more information, just let me know.

My email changed from a .com to a .org and I was forced to reinstall windows before I could change it so I can't recover my account, which has passwords I need attached to it.

Hi team, Can you explain me how exactly firefox sync works? asking because I thought by syncing it will save all the bookmarks with my account and I can use the same account to bring back all the bookmarks on another device.

I created an account on linux dual booted with windows and synced all the things I saved on firefox. Recently I switched to pop os and logged in using the same account. Expecting to see all the bookmarks on here too. But unfortunately it didn't worked. And all my bookmarks are gone. Is there any way I can recover those data?

Kind regards

Hi. I was visiting someone and while I was there, I synced my Firefox account to his computer so I could do my personal business on it. I had it set up so I didn't need to log in before using Firefox, though. I've seen instructions for how to unsync a device at a distance that advise one to change one's Firefox password, but I am not sure whether this would work in my case since I didn't have things set up on the other computer to require a Firefox password. If I changed my password, would the other computer revert to requiring a password to open Firefox?

The second part of the instructions I read advise one to also change all one's other passwords: "If you don't change the passwords for things like your bank account, it would still be possible for someone else to log into your account on your lost device." I don't understand why this would be the case. Since I have over 200 passwords, this would also be completely impractical for me. Could someone please shed some light on this matter? Thanks.

Hi

I use Firefox account to save my id/passwords. I did a mistake by clicking on "delete all ids" (in french: "Supprimer tous les identifiants..." into credentials panel. Is there a copy or something to restore a previous version of all my IDs/password ?

Thx in advance Christopher.

For some reason my passwords went missing locally and when I went to sync them my account would not connect and the saved password was missing. So I went through the password reset process to sign into my sync account and when I resigned into it to sync, there was no passwords on the account.

Is there any backup performed by mozilla or any other way to get like a backup of the online account passwords somehow. My local logins.json files are corrupt so I cant use them.

This is extremely disappointing if they cant be retrieved.

In security I have use primary password enabled. I have sync enabled. When I first open Firefox, the "Please Enter your Primary Password" dialog appears twice. At first I thought I was repeatedly miskeying the first time. But then I noticed that if I drag the modal dialog box, then a second box pops up behind the first. In fact, some times, I can start typing when that second dialog appears. As in the case today when I just caught it. Please see screen shot attached.

FireFox 99.0 Windows Enterprise 10 OS Build: 18363.2212 I am on a Private Browsing window when I see this error.

Please do what it takes to cause me to not have to enter the master password twice.

Thank you,

I recently had to wipe my laptop and didn't have a chance to back stuff up off it. Thankfully, all my tabs and passwords are synced with Firefox Sync, but alas, I don't remember my password. So I pulled an old laptop I hadn't touched in a couple years, it was still logged in to Firefox Sync -- I could see all my tabs and passwords there. But the password for Firefox Sync itself? Out of date, turns out it's wrong (must've changed it at some point and not updated.)

So now I'm forced to, eventually, reset my password. What to do? Well, it says it will clear all my data (passwords, tabs, etc.) At the same time, since I'm *already logged in* and can view all the data, I'm hoping it would just stay here locally when it gets wiped server-side, and then I could re-sync my tabs and passwords in. Does this work this way?

tl;dr if I'm already logged into Firefox Sync, and reset the password, will I still lose everything?

Thanks.

I have completely separate bookmarks and bookmark toolbars on my work PC and home PC. I do log in on my home PC as to not lose my personal bookmarks and passwords. I accidentally logged into Firefox at work and it merged my bookmarks from my home PC. I logged out of Firefox on the work PC and removed the bookmarks that were imported from my home PC profile. I then tried to make a new account with my work email and login to sync on my work PC but it always says primary email needed and I'm stuck. I did go to about:profiles and add a work profile but that doesn't help me. I need to make a Firefox profile on my work PC with my work email address but the primary email thing gets me. Is there a way to do this with my current work PC bookmarks not lost? Thanks

So I forgot the password for my account, if I reset it, and therefore reset all of my bookmarks history etc, can I recover them by syncing again with my phone or is the account reset across devices?

Hi everyone I lost my phone a couple of months ago so I haven't access to my authenticator app, now I wanna sync my new phone's Firefox and it need to access to the two-step code that I haven't access to it. what must I do? I appreciate your help.