Firefox Support Forum

I'm not sure when it happened, but somewhere along the line, Firefox stopped showing on-hover tooltips on unfocused windows. Clicking into the Firefox window again can disrupt what I'm doing in another window, however. For example trying to hover on the Firefox window with my mouse cursor, and type the text of the tooltip into a different window, while leaving the tooltip visible. Wrecks that idea!

I guess I assumed it'd be a temporary issue, that'd get resolved in a later update, without having to say anything about it, and I was wrong about that.

Any idea what's up, and how to get the tooltips to work as I would like them to?

Using the arm64 version of Firefox on a Surface Pro X causes several graphical issues. These issues started either with a update of Firefox or drivers.

This topic has already been reported, please see here for more information and documentation: Reddit: https://www.reddit.com/r/firefox/comments/182iojx/firefox_arm64_graphical_problems_on_surface_pro_x/ Mozilla Connect: https://connect.mozilla.org/t5/discussions/firefox-arm64-graphical-problems-on-surface-pro-x/m-p/52086

What can be done to report this issue and help it getting fixed?

Other browsers work fine - Edge, Chrome. Firefox had been working fine and abruptly started behaving badly. I powered down my system and restarted, that's when the "Unable to connect" started. Uninstalled and reinstalled, still happening. Uninstalled and scrubbed system of all relevant traces of Firefox (didn't meddle with minor registry entries), restarted and reinstalled. Still "Unable to connect".

I have exhausted my knowledge set and the only thing I know of that I have yet to try is monitor the ethernet stack or process activity.

Help!

BEFORE ANYONE ANSWERS THIS PLEASE STOP AND THINK. I have been using this browser since Netscape. I have been "managing" bookmarks for years and years but I have NEVER found a SOLUTION to managing bookmarks in a SIMPLE, USEFUL way. I have wasted hours and hours on this site looking for answers to the ongoing difficulty that EVERYONE has dealing with the BROWSER WARS imperative that bookmarks can be imported and therefore, perpetually duplicated in an infinite array of browser upgrades and OS installations over the YEARS AND YEARS. For those of us who have managed to ERR on the side of caution and always opt to live with the effects of this rather than risk LOSING the good data nested within, I implore Mozilla to THINK LONG AND HARD on developing a solution to this ONGOING PROBLEM WITH BROWSER BOOKMARKS MANAGEMENT OVERALL. Oh sure, there are hundreds of plugins that ultimately suck up the memory for partial solutions to the PROBLEM that is caused by each new installation of Firefox or other browser in which past bookmarks are imported and ultimately duplicated ad infinitum. I don't need to know all the things that are wrong with Microsoft and how developers or users create the problem, I need a SOLUTION.

Will Mozilla please be the FIRST BROWSER TO SOLVE THE DE-SHITIFICATION OF BOOKMARKS no matter how poorly mismanaged and duplicated they were in past iterations?

The more time I spend on this HELP site looking for answers, the clearer it becomes that this is a problem for DEVELOPERS to solve because none of the USERS can figure out the answers. So, BEFORE you tell me ANYTHING, SHOW ME THE MOZILLA FEATURE THAT SOLVES BOOKMARKS MANAGEMENT THOROUGHLY AND SIMPLY, because, so far, that clearly does not exist.

I am a bookkeeper and use QuickBooks Online (QBO)(AUS version) as my preferred accounting program, Intuit recommends using Chrome, but I had problems with that too, in that it has fields in QBO that will not work, I have switched to Firefox because it handles the 'black' look and the columns within the ledgers are more stable, however Firefox is constantly crashing it can recover most times to where I was, but it is most infuriating. Question is, is this a known problem and can it be fixed by changing the settings? Geoff Woodford

I have never managed to get Firefox Sync to work on my devices, I don't know why. I don't get an error message saying it failed or why it failed. I run Firefox on desktop (Linux) and Android, both always updated to the latest version.

My use case is simple, I just want my mobile Firefox to have all the bookmarks I have on desktop already.

On Android, when I go to my account settings it says "Las synced: never". Clicking the "Sync now" button does absolutely nothing.

On Desktop I go to Settings - Sync, press the Sync button. It appears to work, though no feedback is ever provided.

When I go to about:sync-log, on desktop, finally an error is shown. It seems to attempt to connect to https://sync-765-us-west-2.sync.services.mozilla.com/1.5/207352084/info/collections and fails. Manually going to the URL also fails on both desktop and mobile. Entire log below

1709188645048 Sync.LogManager DEBUG Flushing file log 1709188645050 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1709188645050 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1709188645052 Sync.LogManager DEBUG Log cleanup threshold time: 1708324645052 1709188645052 Sync.LogManager DEBUG Done deleting files. 1709188684156 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1709188684156 FirefoxAccounts DEBUG fxa_status received 1709188684156 FirefoxAccounts DEBUG service: sync 1709188684156 FirefoxAccounts DEBUG is private browsing: false 1709188684291 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1709188684291 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1709188690370 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:pair_preferences 1709188690446 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1709188690446 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1709188690446 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1709188690446 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1709188690496 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1709188767104 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1709188767104 FirefoxAccounts DEBUG getOAuthToken enter 1709188767104 FirefoxAccounts TRACE getCachedToken returning cached token 1709188767104 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1709188767104 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1709188767361 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1709188768376 Sync.RemoteTabs INFO Generating tab list with filter 1709188768377 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs. 1709188991788 FirefoxAccounts ERROR Pairing channel error: Error: WebSocket unexpectedly closed(resource://gre/modules/FxAccountsPairingChannel.sys.mjs:3599:20) JS Stack trace: FxAccountsPairingChannel</_setupListeners/<@FxAccountsPairingChannel.sys.mjs:3599:20 1709189210399 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1709189210400 FirefoxAccounts DEBUG fxa_status received 1709189210400 FirefoxAccounts DEBUG service: 30b11ae57025e70b 1709189210400 FirefoxAccounts DEBUG is private browsing: false 1709189279244 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1709189285734 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1709189303334 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1709189310511 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1709189312578 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1709189527477 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1709189527477 FirefoxAccounts DEBUG getOAuthToken enter 1709189527477 FirefoxAccounts TRACE getCachedToken returning cached token 1709189527477 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1709189527477 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1709189527975 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1709189534135 Sync.Service DEBUG User-Agent: Firefox/123.0 (Linux x86_64) FxSync/1.125.0.20240219145322.desktop 1709189534135 Sync.Service INFO Starting sync at 2024-02-29 06:52:14 in browser session 1LYtwG18bBEH 1709189534135 Sync.Service DEBUG In sync: should login. 1709189534135 Sync.Service INFO User logged in successfully - verifying login. 1709189534135 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1709189534135 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1709189534135 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1709189534135 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1709189534135 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1709189534136 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1709189538030 Sync.Resource WARN GET request to https://sync-765-us-west-2.sync.services.mozilla.com/1.5/207352084/info/collections failed: [Exception... "The connection was established, but no data was ever received" nsresult: "0x804b0014 (NS_ERROR_NET_RESET)" location: "<unknown>" data: no] No traceback available 1709189538030 Sync.Service DEBUG verifyLogin failed: [Exception... "The connection was established, but no data was ever received" nsresult: "0x804b0014 (NS_ERROR_NET_RESET)" location: "<unknown>" data: no] No traceback available 1709189538031 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.network 1709189538031 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1709189538031 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1709189538031 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1709189538031 Sync.ErrorHandler ERROR Sync encountered a login error 1709189538032 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1709189538032 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1709189538034 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.sys.mjs:1041:15) JS Stack trace: onNotify@service.sys.mjs:1041:15 1709189538034 Sync.Service DEBUG Not syncing: login returned false. 1709189538035 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

I am using Firefox 123.0.0 (rel. 20-Feb-2023) on a Win 10 Pro v22H2 computer.

I understand that FF123.0.0 is supposed to include a new option to "Report Broken Site" on the menu (hamburger icon) that is described in the support article How do I report a broken site in Firefox desktop? but I can't see this new option. I also checked the menu options under More Tools and Help but can't find it.

Exiting and re-opening Firefox didn't solve the problem.

This is going to start out sounding like a Google problem, but please read the whole thing. I have a new Windows 11 Dell, and I normally run Firefox. When I wasn't able to attach a file to a gmail email I went to Google Account Help. It suggested that I delete cookies and cache, which I have now done several times. Now the problem is that I can't get to Gmail from Account Help. I have deleted everything that Firefox History will let me delete, and no matter how I try to get to it I cannot get to Gmail. It keeps me in Google Account Help.

Here's why I think I have a Firefox problem. In frustration I opened MS Edge. It let me get to Gmail, and it let me attach the file to my email. It seems to me that if I were having a Google problem, it wouldn't matter which browser I was in. As soon as it saw my email address it would put me in the same place. That's my reasoning anyway.

Please Help!!!

I have just upgraded to Firefox version 123. Now whenever I start Firefox on any of my profiles, it will immediately or almost immediately display a "Welcome back" popup stating that "Here’s a quick reminder that you can keep your favorite indie browser just one click away." and provides a button to make the browser the default one. That's exceedingly annoying - I can understand that Firefox wants to notify my once in a while, but this happens at least once a day, probably more often than that. I looked over the source code and got that it is a "spotlight" feature, but I failed to find any settings that would turn it off. Any idea how can I disable this forever?

Hero Wars facebook game not loading in firefox browser and was working before and now not loading the games and games loading in all other browser like chrome and like using firefox browser

Hi there,

Our website, Stjathenaeum.org, goes to a page saying the certification does not match, and says you can continue at your own risk (basically). Is there anywhere to fix this issue?

Thank you! Scott Davis

I do not want my searches to be reflected in the address bar. I believe in prior versions of Firefox there was a checkbox to delete that provision. I'm using Firefox 123.0 64-bit with Windows 10 and have been through the setting and more tools areas but found no way to remove that function. I did try the about:config suggestions but still have no joy.

When watching a video on YouTube, the sound suddenly stopped playing. Currently, sounds in video and audio are not played on all sites.

The problem is only in the browser. Audio and video files are perfectly reproduced by the VLC player. There is also sound in the Chrome and Firefox ESR browser.

My actions. 1. Disabled all extensions 2. Clearing history and deleting all cookies

My browser - Firefox Developer edition, version 123.0b9 OS - Debian 12

P.S. I have been using the developer edition for many years. It seems to me more convenient and faster compared to regular Firefox. I really don’t want to delete the customized browser.

I need help with audio in browser...

Many thanks!