Firefox Support Forum

I find this does not happen when I opened Mozilla and searched for an answer, but if I am in almost any other site, and click a link, it oens in a new window and is so narrow, it is unusable until I stretch i. This is a pain, and never happened ubtil about 1-2 months ago after an update.

Please let m know if anyone has a solution to this irritating challenge.

Jim Rautio

After experiencing some problems (saved tabs being empty, menus gone etc.) I read about restarting into troubleshoot mode ("Help"-"Troubleshoot mode" menu) which solved those problems (I believe "Troubleshoot mode" might be the same as "Refreshing" Firefox, from what I've read -correct me if I'm wrong) . I'm on Firefox 98.0.2 on a Mac.

Following that I quit Firefox and opened it again the normal way which I assume means it went into the normal mode as before, but I realized all my extensions were gone! Reading through some older postings I see they're in a profile named "legacy_BAK.profile", and in addition I have recent Time Machine backups, so any files aren't lost, but I guess the simplest way to fix this is to re-install my extensions -but most extensions (inside the "extensions" folder within the profile folder) only have a cryptic numbered name with and .XPI extension. So how can I find out which extensions I used to have, and better yet -is there a quick way to just install everything back again with a single click (installing it from the legacy profile folder, or just moving something over to the new folder etc.)?

I literally just created a Primary Password for my account. It worked fine a few times and now it is not working. It says it is incorrect.I saved it in my notes with all of my other passwords before creating it, and even copying and pasting it does not work. I don't understand how it worked 5 minutes ago and now it does not. I don't want to reset it and lose all my saved passwords.

Greetins, There are times when I can not use google to search things, it kept telling me "Server Not Found". Although accessing the web directly worked. I tried to googling on another browser, and it worked just fine. Any idea why/what might cause this? I never touch firewall settings so everything should be on default settings. Thank you

Hello, i facing the problem that firefox goes to infinite update that never end. This consumes my CPU a lot higher that usual (even often reach 100%). I'm tired of this problem that i many time reinstall and refresh(reset) the firefox

I've used gmail (with multiple email accounts) on Firefox for many, many years. I switch back and forth between my email accounts daily.

In the past few weeks, though, when I try to switch from my primary account to the others, it just defaults back to the primary. I've purged the cache, I've signed out and signed in. This does not happen on Chrome, just Firefox, which is why I've brought it here.

If I change the URL of the mailbox

https://mail.google.com/mail/u/0/#inbox

to

https://mail.google.com/mail/u/1/#inbox

It will take me to another mailbox. I can then change that number to get to the others. But it shouldn't be that way. So ... what is going on? How do I fix it?

I need to access Canvas as part of my school coursework. As of yesterday, Canvas refuses to load in Firefox. I've restarted my Mac, made sure Firefox is up to date, and tried running Canvas in Chrome, where it worked just fine. My internet connection is also stable. All other websites seem to be working in Firefox, but for some reason Canvas doesn't load after any amount of time and the interface appears as the attached image. Any help? Firefox is my preferred browser and I actually cannot do any online coursework without Canvas, so any suggestions or advice are very welcome.

Whenever I try to sign into Outlook Webmail (https://outlook.office.com/), Firefox crashes. I am on a MacOS Monteray (12.2.1). I have cleared all Firefox caches and cookies. I have completely uninstalled and re-installed Firefox. I have run it with my usual extensions, and completely clean, without any extensions and just the default settings.

The initial login page loads fine, and I type in the email address associated with the account. This takes me to the password page. If I type in an incorrect password, the site tells me so immediately. If I type the correct password, Firefox crashes--I get the spinning beachball cursor and (application not responding) in the dock. My only recourse is to force-quit Firefox.

Outlook webmail used to work fine in Firefox--I used it on this very machine nearly every day. The only change was that I recently had to update my email password. But again, I have had to do that every three months for years and have never had any problems.

Outlook webmail works just fine on this machine in Safari and Chrome. It's only Firefox that has any problems with it.

Any ideas about how to fix this would be greatly appreciated.

Hi, I did one of those updates you have and it really messed up my computer where it just won't allow me to open many of the website that I regularly use, such as my gmail or even the SSA.gov. Whenever an update is done, some issues come to mess up my computer. So, is it possible that someone can help me solve this issue?

Thanks!

IRIS

I like to clear the cache on a regular basis but then Facebook does not recognize my laptop and I have trouble logging back on. Is it possible to clear the cache for all but a select website? Thanks

My Grandson loaded some type of coupon app and every time I log into some type of store etc. I get this coupon discount, he said it was on Mozilla Firefox. I want to delete it but I can't find it, can you help?

My websites for example AccuWeather log in information is not working. Other sites also having the same problem. This happened with you before, Please fix this problem. I've already check with the websites and they have no issues.

I do not know why you keep having this problem. Please advise! Vicki F Konnecke

Hello, I just bought a new laptop, and am trying to sync my firefox account.

The new laptop wouldn't accept my password. So I changed it to a new one.

It doesn't accept the new password either. And now it seems like firefox isn't allowing me to logout of my account either. What is going on with the passwords? I can't afford to reset everything and lose all of my data and log ins. They have been generated by firefox and are all randomly alfanumeric.

What am I to do?

I downloaded a large filed in my Firefox Browser and it took me 2 days to download the file but when it's almost done, it suddenly failed download. Can you help me resume the download? I think it stopped around 60 gig.

The addons on Firefox aren't showing up in the toolbar, even though it says that its enabled in the settings page. The only addon showing up is uBlock Origin, nothing else appears on the toolbar. This started only recently, I'm on Firefox 98.0.2 (64 bit).

Thanks in advance!

Hi all,

I'm getting a page asking for validate reCaptcha on every Google search.

Using Chrome or Edge on same computer(Win10) and same time I don't receive the page validation.

On my network I have the same behavior on others Win10 computers. All my computers have Kaspersky installed.

What I have to do? Some different setting?

Waiting for a help and best regards,

Ronaldo Luiz

I'm trying to recover a profile that has the most recent history, tabs and pinned tabs that I seem to have either lost or overwritten yesterday. I can try to reconstruct from my actual history but I don't remember everything I had open. I'm also not sure what to do with all the profiles that are associated with my browser. The version with my actual name is not the default and is an initial version I used on an older computer.A ny easy answers would be appreciated. It's frustrating that there is no way to contact them Mozilla directly.

Thanks

I contacted the Daily Mail newspaper because I keep getting their popup news alert messages even when I am reading my email. My Firefox popup blocker is checked. I complained to the news paper and they gave the following message to get rid of these annoying messages. Here are their instructions to stop this on Firefox> 1. Click the Settings icon in the top right of your browser window and choose "Preferences" 2.From the left hand side of the page, choose "Content" 3. Under Notifications, press "Choose

There is no Preferences category under my settings icon. There is no Content on the left side of the page when I go to Settings There is no Notifications label from which to select Choose.

How the heck do I get rid of this annoying popup or notification or whatever the heck it is? Please advise. Thx

I cannot log into my Bank or puzzle> No internet? Trouble started with Firefox upgrade to must have Edge? Can you call me [removed phone# from public forum]. I am a senior and technically challenged and must make these corrections. Why did you upgrade and change everything?