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Javascript

I had to add Javascript because one of my accounts need Javascript to open. After installing Javascript and allowing for all to be 'true', I still get this message when I… (read more)

I had to add Javascript because one of my accounts need Javascript to open. After installing Javascript and allowing for all to be 'true', I still get this message when I try to open a 'show blocked content' in my email.

"The address wasn’t understood

Firefox doesn’t know how to open this address, because one of the following protocols (javascript) isn’t associated with any program or is not allowed in this context.

   You might need to install other software to open this address."

I never had any problem before installing Javascript. Thanks for any solutions.

Asked by jalnet1 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Mozilla prevents my PC from going into sleep mode

Hi. After some time of trial and error I finally came to the conclusion that having the 'youtube.com' tab and 'antenaplay.ro' (tv broadcast app) tabs opened prevents my c… (read more)

Hi.

After some time of trial and error I finally came to the conclusion that having the 'youtube.com' tab and 'antenaplay.ro' (tv broadcast app) tabs opened prevents my computer from auto-entering sleep mode. Even if the streams on the 2 tabs are paused.

I don't have this issue on Chrome, I can leave the tabs opened there and my PC can enter sleep mode no problem. The thing is I want to keep using Mozilla because I got used to it and because it's not based on Chromium.

If you need more information just say so. Thanks for the help in advance! Peter.

Asked by petre_cristian 1 day ago

Last reply by petre_cristian 1 day ago

Browser no longer allows me to log into my ISP's website

From time to time i need to log into my ISP's website portal, yet from today which is since the update yesterday) it will not allow me to it has my log in details saved c… (read more)

From time to time i need to log into my ISP's website portal, yet from today which is since the update yesterday) it will not allow me to it has my log in details saved correctly, but when i try to log in the sit it says they are incorrect, which they are not.

At first I thought the issue was with my ISP's website, so I was on the phone to them and together we tried crhome and edge and the log ins worked just fine, but not with the Firefox browser.

So sadly either something you changed in that update seems to be messing with the log in on this site and possibly others or possibly one of the add ons I use with it together with the browser is now causing an issue and is interferring I wouldn't have the first clue.

Asked by Mark397 3 days ago

Last reply by Dropa 1 day ago

Firefox 105.0.1 tabs crashing not opening websites

For the past week my Firefox (running on Windows 10) has stopped working correctly. Tabs keep crashing and it won't open many websites. They will load if I close then re-… (read more)

For the past week my Firefox (running on Windows 10) has stopped working correctly. Tabs keep crashing and it won't open many websites. They will load if I close then re-open Firefox but that's getting a bit annoying. Everything was fine before, Firefox worked smoothly and without any problems. I don't know what's happened. I've tried opening the same sites on Edge, and can do that with no problems.

Asked by Tommo 1 day ago

How can I see HTML DOM structure via console in Firefox?

How can I see HTML DOM structure via console in Firefox? In Chrome when I type "document" in the console, I see clearly the HTML DOM structure. When I do this in FireFox … (read more)

How can I see HTML DOM structure via console in Firefox?

In Chrome when I type "document" in the console, I see clearly the HTML DOM structure. When I do this in FireFox I get a bunch of extra info and it's even hard to figure out the the HTML DOM structure. My question is: Where to find or how to display the HTML DOM in FireFox the way it's displayed in Chrome? DOM tool is enabled but shows completely different information (I tried DOM tab in tools it is not the same). Didn't find any solutions for this.

block auto refresh = true bypassed/ignored by some websites, i.e. FOXBusiness.com

A website I read news on a regular basis, FOXBusiness.com, auto refreshes which is super annoying when you read even worse if you write a comment. The recommended setting… (read more)

A website I read news on a regular basis, FOXBusiness.com, auto refreshes which is super annoying when you read even worse if you write a comment.

The recommended setting accessibility.blockautorefresh true accessibility.blockautorefresh true

Have no effect on this particular website and it continues to do its auto refresh. I contacted their so-called "support" but never received a reply.

Anyone know how to prevent this "do not auto refresh" setting being bypassed by a website thus continuing to do periodical auto refresh?

Asked by Veritas 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

When going full-screen on video, the browser doesn't show the full-screen the first time

When going full-screen on video, the browser doesn't show the full-screen the first time. For example, when I want to view a full-screen video on YouTube/Disney/Netflix/… (read more)

When going full-screen on video, the browser doesn't show the full-screen the first time.

For example, when I want to view a full-screen video on YouTube/Disney/Netflix/Prime Video, I select the full-screen button as usual. However the top left-hand side corners always show a thin blue hue. The thin blue hue only goes away when I leave full-screen and re-select it.

Any ideas on what might be causing this? My browser is up-to-date

Asked by benico50 2 days ago

Last reply by benico50 1 day ago

Facebook page scrolls up and down automatically

Immediately following a Firefox update I began having scrolling problems on my Facebook page. I am able to scroll down normally to a point, and then, all of a sudden, the… (read more)

Immediately following a Firefox update I began having scrolling problems on my Facebook page. I am able to scroll down normally to a point, and then, all of a sudden, the scroll bar will go up and immediately go back down without me touching the mouse. It will continue doing the up and down scrolling indefinitely and at a high rate of speed. I have tried turning off auto scroll and smooth scrolling at the browser, but no luck. I have Windows 8.1. I have never heard of anyone else having this problem so this seemed like my only option.

Asked by PSanders10 3 months ago

Last reply by dkcrawford68 1 day ago

Submitting crash reports by email or another way

My work computer is behind a firewall that is a forward and reverse proxy. Firefox crashes fairly frequently but my work computer is not using and will not be using the f… (read more)

My work computer is behind a firewall that is a forward and reverse proxy. Firefox crashes fairly frequently but my work computer is not using and will not be using the forward proxy; that is for the web server. Therefore the crash reports so not get submitted. There is an error message: "There was a problem submitting your report." Is there another way to submit them?

Wastrel

Asked by wastrelway 6 days ago

Last reply by wastrelway 1 day ago

SSL_ERROR_RX_UNEXPECTED_SERVER_KEY_EXCH

When I try to log onto Https.match.com, I get this error message Secure Connection Failed An error occurred during a connection to www.match.com. SSL received an unexpect… (read more)

When I try to log onto Https.match.com, I get this error message

Secure Connection Failed

An error occurred during a connection to www.match.com. SSL received an unexpected Server Key Exchange handshake message.

Error code: SSL_ERROR_RX_UNEXPECTED_SERVER_KEY_EXCH

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Can anybody tell me how to fix this error message, so I can get to match.com?

Asked by aferenczjr 6 days ago

Last reply by jonzn4SUSE 1 day ago

105.0.1 (64-bit)

I have installed every update that you have provided, and allowed the install at my discretion. Question; why is it I have no problems at all in any way until I allowed … (read more)

I have installed every update that you have provided, and allowed the install at my discretion. Question; why is it I have no problems at all in any way until I allowed these updated to install. I have never had so many times when the screen stall's, even had to restart the PC with the reset button. Your updates are getting worse and worse :( When I last installed Firefox, I had limited and or no problems with this program, and yet you claim every time you update that you are fixing bugs, glitches, and a whole load of other stuff, but I never had any of these thing's happen until you started updating :( Can you please stop messing with a program that works properly, but putting it back too a version that works without constant problems :(

Asked by GrahamEverson 6 days ago

Last reply by jonzn4SUSE 1 day ago

Firefox slow or cannot open YAHOO! mail, is slow or cannot open YouTube newly-selected videos, and couldn't complete opening MyADP.

Today is October 2, 2022. Firefox became noticeably slower about 4 to 6 weeks ago. There were problems with YAHOO! Mail, for example. It was particularly noticeable wh… (read more)

Today is October 2, 2022. Firefox became noticeably slower about 4 to 6 weeks ago. There were problems with YAHOO! Mail, for example. It was particularly noticeable when I would be watching one YouTube video and then would click on the image/icon of a different video, trying to change to & open the new video. E.g., NBC or CBS videos, like "Jimmy Kimmel" shows, etc. A couple of days ago, I opened Windows 10(TM) Task Manager, and used "End Task" to shut off Dropbox instances. I then uninstalled Dropbox. I did that to prevent Dropbox from running in the background [and I don't need it, anyway]. That seemed to help. I have also switched to Firefox "Troubleshoot Mode" -- that seemed to help, somewhat, but not necessarily in every case.

 Yesterday, there were problems opening MyADP (to view salary pay stubs) with Firefox [in regular mode].  The application just seemed to be "stuck" while trying to open the view to payment listing.  So, this morning, I ran MS-Edge(TM), and MyADP opened properly and operated with no problems.
   Is it possible that some MS-Windows 10(R) update is causing problems with Firefox?

Moments ago, I opened YAHOO! mail in a separate, new tab, and logged-in quickly, without a problem. I'm happy about that.

  I just opened another tab, easily started the video.  However, clicking on a different video's icon -- the result is that the YouTube red line only moves left to right about 2/3 of the way across the screen, and the newly-selected video does not load.  Clicking repeatedly on the different video's icon seems to "clog" YouTube to the point that the message, "Connect to the internet.  You are offline.  Retry", appears.

So, I'm a bit puzzled. What do you suggest, please?

  Thank You in Advance, 

Dave

Asked by DaveRheoSkier 1 day ago

Extension Won't Download (proctoru)

I need to use the proctoru extension to take exams for my university, it used to work fine but now Firefox will not let me download the extension. Because of this I have … (read more)

I need to use the proctoru extension to take exams for my university, it used to work fine but now Firefox will not let me download the extension. Because of this I have to use Chrome which is a problem on its own. How can I force firefox to let me download this extension.

Asked by brianbbking 3 days ago

Last reply by jonzn4SUSE 2 days ago

Soundcloud fails to load except in incognito mode

Hello, The past few weeks I have run into the issue where Soundcloud fails to load and returns an error. This is circumvented multiple ways. Either I open soundcloud in … (read more)

Hello,

The past few weeks I have run into the issue where Soundcloud fails to load and returns an error. This is circumvented multiple ways. Either I open soundcloud in incognito mode and it works fine, or I clear the cache in normal mode. BUT in the second option soundcloud only works during the first visit.

I found a previous question asked here detailing the same exact issue but nobody found a solution that worked. https://support.mozilla.org/en-US/questions/1346767

Other info I think would be useful: Soundcloud works on my laptop running the same exact profile for firefox. Hinting to me that something else on my computer is in the way.

Deleting all history, cookies, cache, extensions; has not helped

I have attached the images below just as the previous poster has. Including the console log filled with errors.

Hopefully someone can help with this headache!

Asked by Dean 2 months ago

Last reply by nbui 2 days ago

Can't access eBay on my desktop

I am no longer able to log in to eBay using Firefox. I am using Firefox 78.15esu bc I have an older Mac that will only support up to Mac OSX 10.11. I was able to use eB… (read more)

I am no longer able to log in to eBay using Firefox. I am using Firefox 78.15esu bc I have an older Mac that will only support up to Mac OSX 10.11. I was able to use eBay up until this morning when the site asked me to log in again... and verify that I am indeed a human through the hCaptcha checker. The checker cycles between identifying horses and lions... and every time, I seem to pass but then comes the message "Failed to pass Captcha, Please try again." I can access eBay using Safari and Chrome. Right before the failure today, the rendering of the eBay pages was odd... needed 3x the screen width to see the whole page. eBay says that the problem is on the Mozilla side of this issue... mostly because I can use a different browser without problem. I think I am in agreement with them. I don't really want to use a different browser but I will bc I like eBay, too. Please advise.

Asked by stephen_davidson 2 days ago

Last reply by cor-el 2 days ago

AudioContext is not defined

Hello, I can't get Firefox (105.0.1, 64-bit) to work with any page that uses the Web Audio API, even if they are from https://github.com/mdn/webaudio-examples/. The conso… (read more)

Hello, I can't get Firefox (105.0.1, 64-bit) to work with any page that uses the Web Audio API, even if they are from https://github.com/mdn/webaudio-examples/. The console shows: Uncaught ReferenceError: AudioContext is not defined Is there some setting that can make Firefox not support AudioContext? Thanks, Esteban

Asked by lucchesi.esteban 2 days ago

Last reply by lucchesi.esteban 2 days ago

Acronis reported that Firefox browser was infected with ransomware - Now FF will not launch - No permissions

Hi all, On 19 Sept 2022, upon booting my Macbook Pro, Acronis popped up a message to advise that Firefox was infected with ransomware. It listed the files and asked if I… (read more)

Hi all,

On 19 Sept 2022, upon booting my Macbook Pro, Acronis popped up a message to advise that Firefox was infected with ransomware. It listed the files and asked if I wanted to delete or quarantine the files. I elected to quarantine them so that I could investigate the claim/issue. Acronis reported that the files were now quarantined. From that point on, I could not launch Firefox. I deleted the app, and downloaded the latest FF from Mozilla and installed it. When I attempt to launch it, a popup states that I do not have the required permission to launch the app. (see image) I have checked Acronis and have taken a screen shot of the problem files (see image). In an effort to clear the Macbook Pro of any residual issues, I ran a full scan with CleanMyMac X MAS, and cleared all caches and redundant files. This ran and reported the job done and zero malware found. Kaspersky Total also reports no malware found. I downloaded the current Mac release of FF again and installed it, but still cannot launch it because I don’t have the relevant permissions. The app properties have been checked and as Admin, I have all relevant permissions. However I still cannot launch FF browser. Any advice/recommendations would be welcome, as Firefox is my main browser, after Safari.

Asked by r.oberin 1 week ago

Last reply by jonzn4SUSE 2 days ago