Showing questions tagged: Show all questions
  • Solved
  • Archived

Log into Microsoft OneDrive on the web no longer works

I have Firefox 100.0.1 on my Mac desktop, and Firefox 100.0 on my MacBook Pro laptop. I can no longer access my Microsoft OneDrive account via the web on my desktop, but … (read more)

I have Firefox 100.0.1 on my Mac desktop, and Firefox 100.0 on my MacBook Pro laptop. I can no longer access my Microsoft OneDrive account via the web on my desktop, but I still can do so on my laptop. I have gone through your posted troubleshooting steps for Firefox on my desktop, to no avail. How do I get my desktop back to version 100.0 so it will work again? I can access my OneDrive account via the web on my desktop when I use the Safari browser, so the issue is definitely with Firefox version 100.0.1, and not with my desktop.

Asked by lalucher6 1 year ago

Answered by FredMcD 1 year ago

  • Archived

browser keeps crashing

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins.… (read more)

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins. I've sent the reports but I have not see a patch to fix the issues. Please help otherwise I have to go to another browser.

Here are the links to the sites I work online that keep crashing on the Firefox browser: https://acu.empirepro.com/AcumaticaERP/Frames/Login.aspx?ReturnUrl=%2fAcumaticaERP%2f https://outlook.office365.com/mail/inbox https://teams.microsoft.com/_#/conversations/19:175319c1-ef69-4f40-a21d-173c9a0afbad_8a69628f-f70f-4696-ae5e-430740483a19@unq.gbl.spaces?ctx=chat

Thanks, Oscar G.

Asked by oscar7 1 year ago

Last reply by AnonQC-Yuuki 9 months ago

  • Solved
  • Archived

Firefox has frozen

I have an Apple M1 chip machine. Firefox isn't working. Happened before, downloaded new Firefox. Problem has recurred and I cannot remove old Firefox. I remove it from ap… (read more)

I have an Apple M1 chip machine. Firefox isn't working. Happened before, downloaded new Firefox. Problem has recurred and I cannot remove old Firefox. I remove it from applications, reinstall, and then it tells me I already have Firefox open.

Asked by RMKerr 1 year ago

Answered by FredMcD 1 year ago

  • Archived

macOS: Make "About Firefox" visible in "Application menu" > "help"

Recently I got a Mac computer and I installed Firefox in it. I can't find "About Firefox" in Application Menu. How to show it in Application Menu like Windows and Linux?… (read more)

Recently I got a Mac computer and I installed Firefox in it. I can't find "About Firefox" in Application Menu.

How to show it in Application Menu like Windows and Linux?

Asked by hsinyuanp_xavier 10 months ago

Last reply by cor-el 10 months ago

  • Archived

retaining non-existant email for firefox primary

I am trying to remove old unused primary email and change to new My old email which I have NO ACCESS TO is [email address] My new email is: [email address] Please email m… (read more)

I am trying to remove old unused primary email and change to new My old email which I have NO ACCESS TO is [email address] My new email is: [email address] Please email me at the icloud account THANK YOU!!!!!!

Asked by ohbewhon1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

The application "Firefox" can't be opened.

I am writing you using Safari. When I click on the Firefox icon in the dock, "Fiirefox" does not appear in the menu bar, instead I keep getting the same message window,… (read more)

I am writing you using Safari. When I click on the Firefox icon in the dock, "Fiirefox" does not appear in the menu bar, instead I keep getting the same message window, "The application "Firefox" can't be opened."

I am using an iMac, OS 10.15.7. This problem just started today after using Firefox for years

Asked by kolong 10 months ago

Last reply by techguy150 10 months ago

  • Archived

Exit Full Screen - since the latest update

Since updating, "Exit Full Screen" now causes viewed page to become a narrow sliver at the top of the screen, and the page unusable. I typically drag pictures from my de… (read more)

Since updating, "Exit Full Screen" now causes viewed page to become a narrow sliver at the top of the screen, and the page unusable. I typically drag pictures from my desktop to Facebook, etc., but can no longer do that. (I know there is another way to access pictures from the desktop, but it is currently unreliable on my machine, which is very slow and wonky right now.) Can I revert to the former function where "Exit Full Screen" just makes the page smaller but still usable?

Asked by mm 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Can't Open Firefox Due to Error Msg

Hello. Have only 1 version open, yet get error msg can't open more than 1. Macbook Pro Monterrey 12.3.1 updated today. When restarted after update, got notice that I no… (read more)

Hello. Have only 1 version open, yet get error msg can't open more than 1.

Macbook Pro Monterrey 12.3.1 updated today. When restarted after update, got notice that I now had newest version of Firefox.

Have gone through Apps folder, Trash, searched Finder, task bar, every place. Deleted Firefox and downloaded again. Still get that error msg, even though there is only 1 on my machine.

Desperate, have to file taxes tonight. Don't want to resort to Chrome and have my privacy violated.

Please help.

Thanks so much,

Lynne

Asked by lrmmmn 1 year ago

Last reply by Terry 1 year ago

  • Archived

Self-hosted add-on install is broken on Firefox 100.0 and 101 beta

Hello! We distribute Firefox add-ons on PC and macOS outside of Mozilla store. Until Firefox 100.0 our users were able to install the add-on by clicking a button on the … (read more)

Hello! We distribute Firefox add-ons on PC and macOS outside of Mozilla store.

Until Firefox 100.0 our users were able to install the add-on by clicking a button on the product side which was opening a link to XPI file hosted on our company's download server. That was triggering a usual install dialog from Firefox where it asks user to confirm the installation.

Starting from Firefox 100.0 this stopped happening and we started receiving numerous support calls from our customers about not being able to install the add-on. The issue now is that when the XPI link is opened in Firefox, the install dialog does not appear which brings a lot of confusion to the user. Firefox shows the link to the XPI in the address bar but does not start the usual install process (attaching screenshot of how it looks like on my Mac). The issue applies to both macOS and Windows platforms. I've opened a bug case on bugzilla. The link for reference: https://bugzilla.mozilla.org/show_bug.cgi?id=1766965

Could someone please clarify how we should proceed with this issue? We are now getting reports of this issue from many of our customers. Thank you.

Asked by Arthur Valiev 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

Web search with |Firefox

Suddenly, when I search the web with a topic search term, e.g. "thrombin", I get the error message: 'The page you are looking for cannot be displayed because an invalid m… (read more)

Suddenly, when I search the web with a topic search term, e.g. "thrombin", I get the error message: 'The page you are looking for cannot be displayed because an invalid method (HTTP verb) is being used.' Can you help me resolve this problem?

Asked by hvoorhis 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago