Firefox Support Forum

When I scroll up or down on the touchpad in firefox, it is like I scroll past a certain threshold, and it then sends a "scroll up" or "scroll down" command.

When I do this is Chromium, it's like I'm moving the website with my fingers. Similar to how it would be on a touch screen. In other browsers, the scrolling is not discrete, but continuous.

I love firefox, but this is driving me mad when I'm browsing. Is there any fix for this?

I AM UNABLE TO LOG ON TO USAA.COM. THE ERROR MESSAGE SAYS "WE ARE UNABLE TO COMPLY WITH YOU RE REQUEST." THE WEB SITE CUSTOMER SERVICE SAYS THE SITE IS WORKING AND MY PASSWORD IS CORRECT. PER THEIR ADVISE ALL HISTORY/CASHES HAS BEEN DELETED AND THE COMPUTER HAS BEEN RESTARTED. THE SAME PROBLEM EXISTS ON ANOTHER DEVISE CONNECTED TO THE SAME WI-FI. PLEASE HELP. ACCESS TO OTHER SITES ARE WORKING. THE SITE IS NOT BLOCKED AS FAR AS I CAN TELL

When attempting to log in to websites that require a "reCAPTCHA" response I continually receive the message "Cannot contact reCAPTCHA. Check connection and try again" Have confirmed that the connection is ok and when switching to "Microsoft Edge" it works normally. Is there perhaps a setting in my browser that could be causing the problem as it used to work ok? Regards, Lawrence

Hi there,

I have been using Zoho CRM for 1 year, and for the last 6 months, there is no way I can correctly automatically log into my account with saved credentials. Those have to be fully reenter each time. It just won't save my email, winch is the account name and Firefox seems not able to propose me the saved credential, even if it is saved correctly.

I've tried several ways to correct this, like deleting the credentials or deleting browser data, it just won't save my credential for quick login.

I have also reached the Zoho team, and they quickly recommend talking with Mozilla community/support to see if the problem was on their side.

See the attached file for a screen shot of the login page that load all the time.*

Can you please help me with it?

Thank you for your help and time,

Hello,

I use firefox synch (on 2 notebooks, 1 mobile device) with an outlook email adress, yet when I for example go on youtube my android gmail adress ist automatically filled in. Which is quite strange because it is neither stored in the firefox password manager nor did I give authorization to do so. I am using the lates version of Firefox (v.122.0.1).

Does anyone know why this happens?

Thx in advance, Timo

Hello there! I'm a long time fan of firefox and use it on all of my devices. I've NEVER had issues with it but for some reason on my computer that has Windows 11 it's been crashing quite a bit.

To clarify, I'll be surfing like always but when I have maybe a third tab (usually youtube) up, then everything just STOPS. This happens at least ONCE a day or sometimes twice. Then, I have to quit firefox forcefully (which windows does say it'll get the crash report). Yet, I never get a crash report from firefox or any such message despite that I do have it checked in my settings.

No other browser I have on this computer has ANY issue (chrome nor edge--both work fine. It's just firefox).

The thing is, I've been all over the internet about this. I've scanned my computer with both windows defender and malwarebytes--found nothing no matter how deeply I scanned. Re-installed firefox several times. Refreshed it as well. Uninstalled/re-installed my extensions. Unchecked 'use hardware acceleration when available.' I updated my drivers, etc. etc.

The only thing that 'seemed' to work was creating a new profile here on firefox. After doing that, I could surf for a whole DAY or two without a crash. But then suddenly today it crashed like normal (again when I was on youtube). I haven't tried using firefox in safemode to see if it crashes because the crashes are random and could happen at any time in the day. Just seems like a lot of time in safemode when I need to be working.

Please advise! All of my other computers (either on windows 10 or on mac/android) have ZERO issues. Once more, this computer handles chrome/microsoft edge just fine but for some reason my windows 11 computer is having trouble with firefox (and firefox ONLY) no matter what I do. I hope you can help and also help me understand why firefox doesn't seem to have any crash reports for me when it HAS crashed several times.

I AM UNABLE TO LOG ON TO USAA.COM. THE ERROR MESSAGE SAYS "WE ARE UNABLE TO COMPLY WITH YOU RE REQUEST." THE WEB SITE CUSTOMER SERVICE SAYS MY PASSWORD IS CORRECT AND THE SITE IS WORKING. PER THEIR ADVISE ALL HISTORY HAS BEEN DELETED AND THE COMPUTER HAS BEEN RESTARTED. THE SAME PROBLEM EXISTS ON ANOTHER DEVISE CONNECTED TO THE SAME WI-FI. PLEASE HELP. ACCESS TO OTHER SITES IS WORKING. THE SITE IS NOT BLOCKED AS FAR AS I CAN TELL.

Hello, my mac ran out of battery. When I restared it, the firefox page restarted, but I can't see it. When I click on it in the app scrolling menu, nothing turns up. It's like it is there, but as a ghost, invisible. When I close down firefox, and restart, it's still exactly the same. I had hundreds of tabs open there, and I don't want to loose that session. When I open a new window, it works, but I can't make the prevous one appear. What is going on, what to do? I'm quite desperate about it, already spent hours looking for solutions.

i have the option of "Open Recent pages", turned on, however i had all my tabs that contain important information for me gone a couple of times, although i have this option turned on, it happened again and i had like 600+ pages and i lost em ell now.

As the title states. At least half the time when you try right-click and use the "Copy" function, the option is greyed out. If you try to Ctrl+Shift+C, it opens dev tools! This happens on multiple systems that I have that are based on Debian/Ubuntu. So basically, copy functionality is broken for Firefox Linux users...

I was running 8 Windows with about 12 tabs per Window. AND I had it set to Continue Where You Left Off, so that each time I closed and launched FireFox, ALL Windows with ALL Tabs would open. No problem. Easy.

This morning, Firefox crashed and LOST EVERYTHING. Why did it happen? And how do I get them back?

Jev

I have noticed lately that when I have the Malwarebytes browser extension activated in Firefox, browsing is slowed down, and in some cases a site asks to reload. For example, Twitter/X takes about 10 seconds to finally load new posts, after which the site works normally. I have determined that Mbytes is the cause of the problem by running Firefox in troubleshooting mode. When I turn the Mbytes off in extensions, the problem goes away.

However, if I turn Mbytes off for a particular site by disabling current site protection, AdTrackers, Malware, and Scams, the site still loads slowly. Again, turning MBytes off in extensions, does allow the site to load quickly. The problem I'm having does not occur when using MBytes in Edge or Chrome.

I have tried all the suggestions like clearing cache and cookies to no avail. I don't know if the problem is with MBytes or with Mozilla Firefox. I've tried turning off all sorts of features in MBytes with no results. I have Firefox version 122.0.1 (64bit). My wife's computer using the 32 bit version of Firefox, and she has no problem with Mbytes.

There is a bar that says: You must log in to this network before you can access the internet" and a button that says Open network login page" and then the following shows up:

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

Please advise what Is going on.

When I click on a pdf file, Firefox opens and displays the file, rather than handing it off to Acrobat, which is my preference. I'm running Firefox 122.0.1 and Windows 11 Firefox seems to ignore the settings in General, Applications. (See attached image)

    If I set to Always Ask, Firefox displays the file without asking.
    If I set to Save File, Firefox does not save the file.  It displays pdf instead.
    If I set to Windows Default Application, Firefox displays the file.  
         (Note: Acrobat is set in Windows as my default app for pdfs.  If I find a pdf with Windows Explorer and open it there, Acrobat is launched and it displays the file.  IOW I've confirmed that Acrobat is set as my default app for pdfs)
    If I set to Acrobat, Firefox displays the file.

I see nothing in Firefox Settings showing an Add-in for pdfs Any ideas?

"Verification of this link failed due to an error" when selecting a hyperlink. I then select "Skip verification" and the link is made.

This happens on all hyperlinks. Has been happening for at least 6 months.

How can I fix or prevent this message? Thank you.

(This has happened more than once!) When Windows did a 'forced' software upgrade on my desktop PC, 3 days ago, my g-mail/email link will not load, therefore I am unable to access my emails. If I close Firefox and open the Chrome browser, I get access to my g-mail. I have tried clearing cache and cookies but my g-mail still will not open using Firefox. Do I have to ditch my Firefox and start using Chrome as my default browser just so I can get my email? Do you have any suggestions? FYI, I am not a 'computer tech'. I am retired. Hopefully your suggestion/recommendation will not be too complex for the typical/basic PC user.