Firefox Support Forum

I have a large (1/3 of screen) black section at the top of each of my Firefox screens for CNN which will move upwards if I scroll but never goes away. Only comes on CNN page. Don't know how to remove it? See image attached below. Very grateful for help in removing this black section of screen. It may be some sort of advertising section?

Some fonts randomly use an ugly, blocky font for no reason. I've seen it happen on some web pages and PDFs but not on all. I have tried other browsers but it is a Firefox-only problem. It doesn't occur in troubleshooting mode as shown in the attached picture. Any help to resolve this would be greatly appreciated!

Something changed in my privacy settings in one of the recent Firefox updates - I did not intentionally change anything. Now I get frequent messages along the lines of "Sorry. Because of its privacy settings, this video cannot be played here." I tried clicking on the shield to turn Enhanced Tracking Protection off but that does not change all the privacy error messages I get. The "Settings" menu and options are so complicated that I cannot figure out a setting that allows access to these videos, even trying to "manage exceptions."

So I am lost and frustrated and have to continually switch to another browser to view these things - it is getting to the point that it makes no sense for me to keep having to go to another browser and I am considering stopping using Firefox, which I hate doing because I have always loved Firefox.

This is a last ditch effort to help me continue using Firefox - I would love to get this issue resolvedd, if anyone can assist and advise.

After I refreshed my Firefox browser the toolbar has changed. When I load a webpage, for instance AOL, Facebook, etc. there is no "home" icon on the toolbar, only the Firebox icon. When I click on that it takes me to a page for a download of the mobile app. In order to go back to any of the options showing on my Firefox home page, I have to completely come out of the browser and go back into it. How do I fix this? It is very annoying.

I use outlook to merge my emails from several different providers. Due to a software update, I had to login and confirm the IMAP password of on particular email provider (web.de). Somehow this failed (both in outlook and directly at the web.de website via firefox), and I reset my password for this email. Firefox did not allow me to login directly into my mail on the web.de website, whereas I succeeded to do so in Safari. I updated the new password in outlook, all good. I turned off enhanced tracking protection, cleared all cookies and history, restarted the computer and still cannot login to web.de via firefox. Any ideas?

I want to install AdBlock Plus add on, verify it is in fact installed. Also [[;ace icon in taskbar. Also set it for NO ADS at all. Please, how do I do all that?

Yhank You kindly

When I am using Firefox I am no longer having anything on the taskbar to open my Emails. How do I do this? I cannot open emails in order to put back on taskbar.

somehow i found old firefox history and files and when i tried re-add a profile history got ERASED!!!!!!!! is there a way to get history back?????? (files are from 2017)

Hello,

Since version 103 (around 10 months ago), I have had the positioning shown in the screenshot in the regular Firefox. However, I would like the button to resemble the appearance in the Nightly Firefox. Does anyone happen to know why the title bar buttons in my Firefox look like this? Could it be a setting that I have enabled? I compared it with the Nightly version, and the buttons appear normal (I also tested this 10 months ago with the Nightly version, which was version 105, and it looked fine at that time).

Thanks for the help.

Firefox can sync anything except logins and passwords between different devices. I have selected "Logins and passwords" at "settings-Sync-You are syncing these items across all your connected devices", but it still dosen't work.

I frequently use the website Cookie Clicker. After Firefox updated, all the history/cookies for Cookie Clicker seems to have been deleted. I think that only the Cookie Clicker website has been affected... which sucks because I made a LOT of progress in that game. Is there a way to fix this, or am I out of luck?

Youtube, sometimes, loads for ~5-10 seconds on average for no reason, doesn't load the video or audio at all. Extremely frustrating when I'm just browsing, it may not seem like a long amount of time but I shouldn't have these issues to begin with. Cleared cache, no addons are out of date or tamper with Youtube. Tried every fix I could find on the matter, nothing seems to have worked. Issue persists. I had similar issues with Kaspersky AV installed, so I had just uninstalled it. Prior to this newest firefox update, I have had no issues at all.

I had a financial transaction on an business account that I did not enter. The tech services people told me it came from from my PC. They are a big company as opposed to a small 'mom + pop' operation. They suggested I take PC in to a Big Box store to get PC scanned and remove any virus/malware found. Contacting the big-box store they said they could scan my PC remotely to look for virus/malware.

So, my question is: Should I take pc to local computer experts/big box store or purchase virus software to use myself?

I do have several free virus protection programs on my windows PC.

When I logged on today, I realized that my Firefox homepage was not displayed. Only three Firefox webpages were displayed.

Furthermore, when I did open a new page, it was not my homepage. All of my homepage icons have been replaced with many others; Reddit, Wikipedia and such. None of mine were displayed.

When I opened GMail, my Inbox font size had been changed.

Does this mean that I have been hacked?

There is a website where a certain page of it is broken but rest seems to work. How can I report this? I tried using private browsing to see if the problem was caused by cookies but it isn't. Other browsers work but firefox doesn't.

Gmail sidebar loads Calendar no error but sidebar empty/clear/white; Calendar only (other sidebar apps eg Tasks or Contacts load fine); Firefox only (other browsers eg Chrome or Edge no problem.