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Between Oct 2022 and Nov 2022 Firefox has changed

My problem is a new issue with Firefox and CenturyLink. I tried chatting with Century Link and they keep referring me to Firefox so here is the issue. In October I was ab… (read more)

My problem is a new issue with Firefox and CenturyLink. I tried chatting with Century Link and they keep referring me to Firefox so here is the issue. In October I was able to log in to Century Link and view/download my current bill. This month when I try to view the bill all I get is a grey screen and no data. I have been forced to use Microsoft Edge which DOES allow me to view/download the bill. Also, the Chat feature on Century Link via Firefox does not work. It does work in Microsoft Edge. Something in Firefox changed in the past month and I haven't a clue what it is.

Asked by Rosaliy Lynne 2 weeks ago

Answered by Rosaliy Lynne 1 week ago

  • Solved

Autocomplete won't stop suggesting google

Whenever i start typing a "g" in the address bar, Google is recommended first. I would prefer for it to be something i commonly search for starting with g, but I can't se… (read more)

Whenever i start typing a "g" in the address bar, Google is recommended first. I would prefer for it to be something i commonly search for starting with g, but I can't seem to remove it. Using the usual shift+del doesn't remove it for some reason.

Thanks!

Asked by matistjati 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

Connection not encrypted in Security -> Technical Details although encryption is valid

Hi, there is no Security Problem on other Browsers like Chrome or Opera. Also on Firefox when I click on the padlock on the left side of the url the message is: Connectio… (read more)

Hi, there is no Security Problem on other Browsers like Chrome or Opera. Also on Firefox when I click on the padlock on the left side of the url the message is: Connection is Secure. But when I click on additional Inoformation a dialog pops up and on the tap Security -> Technical Details it says "Connection not encrypted" Why is that? There are no external links on my website, no pasword fields... I'm using xsl transformation. Is that a Problem?

Thanks, Michael

Asked by mpriester 2 weeks ago

Answered by mpriester 1 week ago

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Profile cannot be loaded - Tried all advice I can find already

Windows 10 - 22 H2 - All updates applied AMD Ryzen 7950x + DDR5 64GB RAM + 3090 RTX GPU + Plenty of Disk Space Firefox Hi, To get myself off MS Edge (as its Chromium ba… (read more)

Windows 10 - 22 H2 - All updates applied AMD Ryzen 7950x + DDR5 64GB RAM + 3090 RTX GPU + Plenty of Disk Space Firefox

Hi,

To get myself off MS Edge (as its Chromium based), I've come back to FF. But after I tried installing firefox standard and even the Extended Support Release I can not run it for the first time - I get this error

Your Firefox profile cannot be loaded. It may be missing or inaccessible.

I've followed the advice in the help pages, but it hasnt fixed the issue

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#w_start-the-profile-manager-when-firefox-is-closed

The same happens when I run

firefox -p

The firefox App Data folder contains no profile file at all....

C:\Users\marcu\AppData\Roaming\Mozilla\Firefox

Just

2022-11-14 12:49 PM <DIR> Crash Reports 2022-11-14 12:46 PM <DIR> Pending Pings

Inside crash reports is an empty events folder, and two crash report instance files (once for each attempt to start up FF) For example

InstallTime20221104133228

The above crash file conatins

1668458789

I've tried uininstalling and wiping all files, and I wanted to try an old versions BUT the link on the page is dead

https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/ - Gives me 404

Do I have some service not running that this relies on ?

Asked by marcusobrien 2 weeks ago

Answered by marcusobrien 2 weeks ago

  • Solved

Two incompatible firefox windows occur at once.

So I downloaded Firefox and logged in expecting my bookmarks to carry over after I "sync'd" it, however the did not. So I went to my old pc and did the export bookmarks t… (read more)

So I downloaded Firefox and logged in expecting my bookmarks to carry over after I "sync'd" it, however the did not. So I went to my old pc and did the export bookmarks thing and imported it to the new pc.

Now.. I have all my bookmarks and everything appears great. Except whenever I open a link from say my work it opens a Mozilla window that doesn't have my bookmarks. When I try to combine the windows It doesn't let me. I am also scared of losing access to the Mozilla with my bookmarks as I work from home using those. (the desktop shortcut to Mozilla opens the one without all my work)

In the attached screenshot things to note, the bookmark bar available on left isn't there on the right. Additionally in the taskbar (bottom) it shows Mozilla in two distinctly separate icons. When two Mozilla windows are open, they share the same icon on the taskbar, these do not, which leads me to believe I have two incompatible versions existing next to each other.

Asked by swampert180 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

Sidebar width reduction via userChrome

Hello. It seems I get a problem or two almost always with a new update lately. I have been using an userChrome.css to reduce the width of sidebar but the latest version 1… (read more)

Hello.

It seems I get a problem or two almost always with a new update lately. I have been using an userChrome.css to reduce the width of sidebar but the latest version 107.0 now ignores it and have a wide width even at the narrowest. Mine currently is set as, "#sidebar {min-width:30px !important; max-width:none !important;}" This no longer works. Your support much appreciated.

Regards,

Asked by qp 2 weeks ago

Answered by cor-el 2 weeks ago

  • Solved

Facebook problem

Suddenly, a few days ago, Facebook does not display properly on my laptop. I have an image attached. I can go to another computer, using Firefox and it's fine. I can use … (read more)

Suddenly, a few days ago, Facebook does not display properly on my laptop. I have an image attached. I can go to another computer, using Firefox and it's fine. I can use Microsoft Edge here on my laptop, and it's fine.. But, here on my laptop, using Firefox. Not good. Other web sites display just fine. Any ideas?

Asked by tom354 2 weeks ago

Answered by TyDraniu 2 weeks ago

  • Locked

unable to find old saved user names and passwords

After trusting your message before refreshing websites that my user names and passwords will be intact, I cannot find old saved user names and passwords any more!!! dupli… (read more)

After trusting your message before refreshing websites that my user names and passwords will be intact, I cannot find old saved user names and passwords any more!!!

duplicate. https://support.mozilla.org/en-US/questions/1396782

Asked by chchen7y 2 weeks ago

  • Solved

"Something went wrong" message

Hello. I have been unable to access product pages of a particular site, I believe, since updated to 106. The pages are viewable with Edge. https://www.officeworks.com.au/… (read more)

Hello.

I have been unable to access product pages of a particular site, I believe, since updated to 106. The pages are viewable with Edge. https://www.officeworks.com.au/ The main page and some pages are fine but all product pages returns "Something went wrong". E.g. Office Supplies/Pencils https://www.officeworks.com.au/shop/officeworks/c/office-supplies/pencils?cm_sp=all:menu:office-supplies:::pencils I would like to know if this is Firefox's or the website's fault if so why.

Firefox 106.0.5 Windows 10 19045.2251

Regards,

Asked by qp 2 weeks ago

Answered by qp 2 weeks ago

  • Solved

Text same colour as backgrounds

I have issues with background and text colors clashing making text hard or impossible to read. I have tried changing themes, clearing cache and disabling add-ons. It does… (read more)

I have issues with background and text colors clashing making text hard or impossible to read. I have tried changing themes, clearing cache and disabling add-ons. It doesn't do it on every website but its doing it on enough of them to be frustrating.

Asked by Zenakai 2 weeks ago

Answered by Zenakai 2 weeks ago

  • Solved

Error and site won't load

When I try to access a login I have used in the past I can no longer access it. Instead the tab just gives a (($root.title)) message. When I access the site via Chrome I… (read more)

When I try to access a login I have used in the past I can no longer access it. Instead the tab just gives a (($root.title)) message.

When I access the site via Chrome I can login without problems.

The site is not special, as far as I can tell. https://www.aarproadside.com/aarp/

Something has changed in a recent Firefox update because, as I said, I used to be able to access this site with Firefox.

Help please I don't want to use a different browser for some sites.

Asked by Charles 2 weeks ago

Answered by cor-el 2 weeks ago

  • Solved

Backup bookmarks and passwords

Hello, I recently updated Firefox to the latest version, and in the process lost all data. How do we backup all data, for recovery later, in case your browser update dele… (read more)

Hello,

I recently updated Firefox to the latest version, and in the process lost all data.

How do we backup all data, for recovery later, in case your browser update deletes everything again?

Asked by STRINGENCE1 2 weeks ago

Answered by Paul 2 weeks ago

  • Solved

krystofer2

Nie połączono: potencjalne zagrożenie bezpieczeństwa Firefox wykrył potencjalne zagrożenie bezpieczeństwa i nie wczytał „www.google.com”, ponieważ strona wymaga bezpieczn… (read more)

Nie połączono: potencjalne zagrożenie bezpieczeństwa

Firefox wykrył potencjalne zagrożenie bezpieczeństwa i nie wczytał „www.google.com”, ponieważ strona wymaga bezpiecznego połączenia.

Co zrobić w takim przypadku?

Witryna „www.google.com” określa poprzez HSTS (HTTP Strict Transport Security), że Firefox ma się z nią łączyć jedynie w sposób zabezpieczony. Dodanie wyjątku w celu odwiedzenia tej witryny jest niemożliwe.

Problem leży prawdopodobnie po stronie witryny i nie masz możliwości jego rozwiązania.

Jeśli połączono poprzez sieć firmową lub używasz oprogramowania antywirusowego, możesz spróbować skontaktować się z zespołem wsparcia. Możesz również powiadomić administratora strony o problemie.

Więcej informacji…

Ktoś może próbować podszywać się pod tę witrynę. Odradzamy kontynuowanie.

Witryny potwierdzają swoją tożsamość poprzez certyfikaty. Firefox nie ufa certyfikatowi witryny „www.google.com”, ponieważ jego wystawca jest nieznany, jest samopodpisany lub serwer nie przesyła właściwych certyfikatów pośrednich.

Kod błędu: SEC_ERROR_UNKNOWN_ISSUER

Wyświetl certyfikat Nic więcej nie mogę zrobić a to strona GOogle !! nic nie mogę wyszukać ani znaleść proszę o pomoc jak to zmienić aby to działało , youtobe też nie chodzi ten sam błąd!! proszę o pomoc Krzysztof

Asked by krystofer2 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

Two-factor authentication does not work with the Yubico Authenticator Android app for generating 6 digital temporary codes for login.

Hello. I wanted to secure my Firefox account and add two factor authentication. But two-factor authentication does not work with the Yubico Authenticator Android app for … (read more)

Hello. I wanted to secure my Firefox account and add two factor authentication.

But two-factor authentication does not work with the Yubico Authenticator Android app for generating the 6 digital temporary codes for logging in that I use.

When I add a firefox account to my Yubico Authenticator application for Android and generate a 6-digit code, when I want to add it and confirm it on the firefox settings page - it does not work and the code entered is unrecognizable. This is why I am unable to finish adding two factor authentication.

Can you check it and update and support the Yubico Authenticator application from Android?

Regards.

Asked by RemixPL1994 1 month ago

Answered by cor-el 2 weeks ago

  • Solved

custom search engines automatically adding + to URLS instead of %20

Hi there! I have a pretty frustrating issue with custom search engines. I use custom search engines all the time to look up words on a dictionary website. In cases where … (read more)

Hi there!

I have a pretty frustrating issue with custom search engines. I use custom search engines all the time to look up words on a dictionary website. In cases where I need to look up something that is more than one word, I'm unable to use this feature because Firefox automatically adds '+' to encode spaces to the URL. since the website that I use does not know how to deal with that, I am unable to use this otherwise convenient feature in cases where my searches utilize spaces.

is this behavior adjustable in any way?

Asked by zeldio 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

New version of Firefox, total loss of data

Hello, My version of Firefox started to malfunction. Found the latest version of Firefox available, and installed it. Resulted in total loss of data, I lost all bookmarks… (read more)

Hello,

My version of Firefox started to malfunction.

Found the latest version of Firefox available, and installed it.

Resulted in total loss of data, I lost all bookmarks, passwords, and add-ons.

A folder called "Old Firefox data" was created on my desktop.

Is there still a chance to recover my data?

Why was all data lost?

//

Asked by STRINGENCE1 2 weeks ago

Answered by cor-el 2 weeks ago

  • Solved

Account deletion

Hello, I am unable to login into my account because I don't have access to my 2FA device and I didn't receive the codes at that time (probably a timeout but I can't say f… (read more)

Hello,

I am unable to login into my account because I don't have access to my 2FA device and I didn't receive the codes at that time (probably a timeout but I can't say for sure). I am trying to find the support email so that I can ask them to delete the information associated with *that* email address. Every time I try to access some link that resembles contact information, I somehow end up in this support portal. support@firefox.com doesn't seem to work. Any advice?

Thanks

(please don't do offtopic such as: "have you tried searching for backup codes on drive or email?", it was more than 4 years ago).

Asked by cristi_feda 2 weeks ago

Answered by Dropa 2 weeks ago