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"Sorry, we're having trouble playing this video." Video and GIFs on Facebook

I know this is an old issue. I'm getting it now, FF 90.0.2 64-bit, Windows 10 Pro N, Build 19041.vb_release.191206-1406. System updated. Not very often it starts playing … (read more)

I know this is an old issue. I'm getting it now, FF 90.0.2 64-bit, Windows 10 Pro N, Build 19041.vb_release.191206-1406. System updated. Not very often it starts playing for a fraction of a second. Videos and GIFs everywhere else (as far as places I normally go) plays as it should. Troubleshoot mode didn't solve it; hardware acceleration tweak neither. No crash logs.

Tried on the Edge and everything is fine.

Question: does the suggested "fix" on https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows embraces this issue as well? If so, sorry, but might be time to change browsers. The reason I'm using Windows 10 PRO ->N<- is exactly not to have to remove Windows Media Player and related "bloat" from my system. This isn't one of those crybaby threats I hate to read: it's a necessity.

I must ask: why on Edge, on the same machine, the same problem doesn't exist as in Firefox.

Suggestion for mentioned article: might be helpful point users (also) to the right place of The Media Feature Pack for N and KN versions of Windows 10, on https://www.microsoft.com/en-us/download/details.aspx?id=48231

Thanks

Asked by Luiz Castelo-Branco 1 day ago

Last reply by Luiz Castelo-Branco 14 hours ago

System volume raised to 100% everytime firefox browser is focused no matter if there is a page opened in Windows 10

Hi! When I adjust a volume (Ej. 30%) elsewhere, when change the focus to Firefox browser, the volume automatically raised to 100% no matter if the page or pages are in b… (read more)

Hi! When I adjust a volume (Ej. 30%) elsewhere, when change the focus to Firefox browser, the volume automatically raised to 100% no matter if the page or pages are in blank or with content. And when I change to other application, the volume is back to original state (in this case 30%). Yes, it changes system volume, not the app volume. Searched all over internet and couldn't find solution.

Tried: - Deactivate all sound enhancement. - Deactivate sound lowering in call. - Change sound card (realtek to Nvidia) - Change output (back panel, front panel) - Updated drivers - Unplugged periphericals - Deactivate Control media via keyboard, headset, or virtual interface - Changed media.default_volume in about:config Nothing works

This only happen with Firefox and Chrome browsers. Microsoft edge, games and other multimedia apps has not problem.

I am using AMD Ryzen 5600X Asus TUF b550m 16GB RAM

Firefox 90.0.2 Windows 10, Version 20H2, Build 19042.1110

Hope we could find a solution. This is very annoying when using a headset. Regards

Asked by Axent 19 hours ago

Firefox for Windows upgrade to Ver 89 Messes With Toolbar

Firefox for Windows make major change in Toolbar in version 89 upgrade: New in version 89: Say hello to a fresh new Firefox, designed to get you where you want to go ev… (read more)

Firefox for Windows make major change in Toolbar in version 89 upgrade: New in version 89: Say hello to a fresh new Firefox, designed to get you where you want to go even faster. We’ve redesigned and modernized the core experience to be cleaner, more inviting, and easier to use. Beginning in 89, you’ll notice a number of changes, including: Simplified browser chrome and toolbar: Less frequently used items removed to focus on the most important navigation items. How do I avoid Firefox deleting lesser used links in my Toolbar? They are there for a reason.

Asked by BillGray 1 day ago

Malware.Exploit.Agent.Generic, , Blocked, 0, 392684, 0.0.0, , -Exploit Data- Affected Application: Mozilla Firefox (and add-ons) Protection Layer: Protection Against OS Security Bypass Protection Technique: Exploit ROP gadget attack blocked

Firefox updated yesterday to ver 90.0.1 (64-bit). Today when I open Firefox browser, Malwarebytes blocks an exploit with thiis message: Malwarebytes www.malwarebytes.com… (read more)

Firefox updated yesterday to ver 90.0.1 (64-bit). Today when I open Firefox browser, Malwarebytes blocks an exploit with thiis message: Malwarebytes www.malwarebytes.com

-Log Details- Protection Event Date: 7/21/21 Protection Event Time: 1:37 PM Log File: 577494dc-ea4a-11eb-a649-54bf641896a0.json

-Software Information- Version: 4.4.2.123 Components Version: 1.0.1358 Update Package Version: 1.0.43331 License: Premium

-System Information- OS: Windows 10 (Build 19043.1110) CPU: x64 File System: NTFS User: System

-Exploit Details- File: 0 (No malicious items detected)

Exploit: 1 Malware.Exploit.Agent.Generic, , Blocked, 0, 392684, 0.0.0, ,

-Exploit Data- Affected Application: Mozilla Firefox (and add-ons) Protection Layer: Protection Against OS Security Bypass Protection Technique: Exploit ROP gadget attack blocked File Name: URL:


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When I open in safe mode, no problem. I can not find the extension causing the problem

Asked by ItBme 3 days ago

Last reply by ItBme 1 day ago

Request Account Deletion

Hello Mozilla Team, I have a small problem. My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunatel… (read more)

Hello Mozilla Team,

I have a small problem.

My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunately a bit older and does not contain the data for my Mozilla account. This has now locked me out of my account, but I still want to delete it. I have read the article (https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication), but I still have the right to delete my account and have my data deleted.

I would like to know who to email to get this started, Stay healthy, thanks for the help.

Asked by Sven 1 day ago

Firefox forgot me

I started Firefox yesterday and saw a message about not having been on for some time - which rang alarm bells for a daily user! Having time today to investigate, it seems… (read more)

I started Firefox yesterday and saw a message about not having been on for some time - which rang alarm bells for a daily user! Having time today to investigate, it seems that it's lost 6 months of history and bookmark changes (I'm only offered January or today!) Is there a way of recovering all that history (very helpful) and this Tuesday's bookmark set? Thanks Stephen

Asked by 4amk4a 1 day ago

How do I change the keyboard letter associated with opening a link in a new window on right click?

I noticed in the last firefox update, when you right click on a link, the letter associated with opening a link in a new window has changed from W to D. Is there any way … (read more)

I noticed in the last firefox update, when you right click on a link, the letter associated with opening a link in a new window has changed from W to D. Is there any way to change this back easily? Honestly, I can probably get used to it but it's just an annoying change, and a curiously illogical one. There's nothing else that uses that particular letter in the standard right-click menu so the change seems bizarre.

Asked by arb.clarke 2 days ago

In Search of Lost Browser Data

Good Morning, I accidentally deleted my browsing history on Firefox for "all time". One of the pages I used to access an office email address on Outlook to which I have … (read more)

Good Morning,

I accidentally deleted my browsing history on Firefox for "all time". One of the pages I used to access an office email address on Outlook to which I have forgotten the passcode. I turned off the computer and turned it back on unfortunately. I am wondering if there is another way to find past browsing history?

Thank you.

Thor

Asked by thorwebster 2 days ago

Non compatibilité décryptage de documents à télécharger

Bonjour, Sur le site Doctolib, je ne peux pas télécharger mes documents médicaux qui sont cryptés. Le site précise dans une fenêtre d'anomalie : "Votre navigateur Interne… (read more)

Bonjour,

Sur le site Doctolib, je ne peux pas télécharger mes documents médicaux qui sont cryptés. Le site précise dans une fenêtre d'anomalie :

"Votre navigateur Internet n'est pas compatible avec le décryptage de documents. Veuillez vous reconnecter avec Google Chrome".

Merci de l'aide que vous pourrez m'apporter.

Cordialement

Alain

Asked by Sylcémar 2 days ago

Huge font size when printing emails and webpages

When printing emails and webpages in Firefox, the font is always huge. I mean HUGE (40pt??). I have tried so many things (changing scale/print preview settings, troublesh… (read more)

When printing emails and webpages in Firefox, the font is always huge. I mean HUGE (40pt??).

I have tried so many things (changing scale/print preview settings, troubleshooting from the Firefox menu, checking for software/driver updates, turning the printer/computer (Windows 10 laptop - new) off, checking printer settings in some weird config menu in Firefox, changing the default font size/zoom (this changes how I see it but not how it's printed) ARGH!!!!!)

NOTHING WORKS. Where there is a forum or help tip, I've tried it. Where it has worked for others, it does not work for me. Chrome works fine. Printing to PDF works fine.

Aha, you say, it must be my printer (HP smartank 450)! Well the nice folk at HP have spent hours trying to fix this and have no clue. I am about to give up on Firefox. Can anyone help??

Asked by thebollemonster 3 days ago

Last reply by thebollemonster 3 days ago

firefox browser 89.0 64-bit font

the new 89.0 firefox browser has changed the font to be thinner & lighter. although it is elegant & attractive, it is much harder to read. how do i make the font … (read more)

the new 89.0 firefox browser has changed the font to be thinner & lighter. although it is elegant & attractive, it is much harder to read. how do i make the font thicker & darker?

Asked by Linda on Firefox 1 month ago

Last reply by Linda on Firefox 3 days ago

Secondary email must be different than your account email

I am attempting to add my gmail email address as the secondary email but I am getting the error "Secondary email must be different than your account email". The primary a… (read more)

I am attempting to add my gmail email address as the secondary email but I am getting the error "Secondary email must be different than your account email". The primary account is an msn.com address so there is no reason that I can think of that a gmail address should not be accepted, other than a bug or malicious code. I have tried this with the Firefox browser (version 90.0.1 (64-bit)), with the Chrome browser (Version 92.0.4515.107 (Official Build) (64-bit)) and Edge (Version 91.0.864.71 (Official build) (64-bit)); the results are the same in all three. I have included the raw troubleshooting data from the Firefox browser. I first tried this on an existing account. After reading some responses to similar questions in this forum I created a new account that has never had the gmail address associated with it. I do not believe that the old account that I deleted had ever had the gmail account associated with it either.

Asked by Jay 3 days ago

Selecting multiple bookmarks in order to move them to a folder

Hello Firefex Support Staff, My name is Gloria Hovde and I've been using Firefox for some time but could use help on a particular topic. I would like to be able to sele… (read more)

Hello Firefex Support Staff,

My name is Gloria Hovde and I've been using Firefox for some time but could use help on a particular topic. I would like to be able to select multiple bookmarks at a time in order to move them to a folder. Online help suggest Ctrl-Shift and a number of other things to try but so far none work. When I hold these keys down, the first file automatically opens and I can't select any of the other bookmarks. I have about 30 bookmarks that I want to move to a specific folder but can't select multiple bookmarks without them opening.

If you could please find a way that I can select multiple bookmarks to move them to a folder it would help immensely.

Thank you!

Gloria Hovde ghovde@lake.org

Asked by ghovde 3 days ago

avoiding second window in linux version

especially on startup, i get two 'windows' open. that is, instances. it happens because sometimes i click on firefox and nothing happens. if i decide too soon that it … (read more)

especially on startup, i get two 'windows' open. that is, instances. it happens because sometimes i click on firefox and nothing happens. if i decide too soon that it is not going to load, i click again and it then loads twice, and i get the nonsense about firefox already running. if this cannot be fixed, i would like to select allow only one instance to run as VLC offers.

I would like to be able to have two rows of tabs so things did not get so cluttered, but only if it is something like f8 to switch. since dos was squeezed out, nobody is using the f keys anyway.  :(

Asked by Fluffy the cat 3 days ago

Multimedia buttons on keyboard (Play/pause, Next track, Previous Track, etc) not working on firefox

I never had this problem before in Firefox, whenever I press one of the multimedia keys to control playback on Firefox, it doesn't do anything, On other apps it works fin… (read more)

I never had this problem before in Firefox, whenever I press one of the multimedia keys to control playback on Firefox, it doesn't do anything, On other apps it works fine but on Firefox it just doesn't do anything.

PS: I checked on the advanced configuration settings whether media.hardwaremediakeys is enabled (set to true) and it is.

Asked by dankmus_twt 3 days ago

With version 90 I am losing passwords left and right.

I have a question submitted already. It does not have an answer. I am posting in a new location. Since the version 90, Logins and Passwords is losing sites. I had exporte… (read more)

I have a question submitted already. It does not have an answer. I am posting in a new location. Since the version 90, Logins and Passwords is losing sites. I had exported when I first noticed, at that time I had 78. I have reset/recovered 8 sites since and did a new export, only 75 logins now. Something BIG has occurred from 89.0.2 to 90 and it is NOT a good thing. Please help

Asked by Philip 6 days ago

Last reply by Philip 3 days ago