Firefox Support Forum

Immediately on update to 96.0 this afternoon, multiple sites failed to load - Google(Maps, News etc), Yahoo, Flightradar24 etc - others partially loaded - then sat there blank. Explanation of errors is NOT clear -

Is it possible to revert to previous version? Everything seems to work fine when using EDGE!

Hi, I can't install Firefox and I don't know what's going on here.

Yesterday I installed the latest version of Firefox and it worked fine. Then, I turned off the laptop and the next day when I was going to use Firefox, it didn't load any pages. Edge was working fine, Chrome was working fine, but Firefox was not working. Trying to fix the problem, I decided to uninstall Firefox and installing it again. In order to clean even more the previous installation, I even manually deleted the C:\Program Files\Mozilla Firefox folder to remove all possible traces. I restarted the laptop and downloaded again the Firefox installer. I don't know how, but the installer detected that I had already installed Firefox before. I unchecked restart Firefox and hit the button to continue with the installation. After this, was impossible to install Firefox again. I got a message saying that the installation cannot continue because the VCRUNTIME140_1.dll was not found. The message said that this problem can be fixed by reinstalling the program, but that is not true, everytime I try to reinstall it, I get again the VCRUNTIME140_1.dll error.

After this, the installation stops and the Firefox icon appears on the desktop, but it doesn't install properly the software and when I open it, I cannot browse the Internet.

Do you know what's going on here and how to solve this?

Cheers

I need to use Google Meet for a professional purpose. When I use is from the Chrome browser, I can present a specific tab on my desktop; however, I prefer to use Firefox as my default Browser. The problem is, when I use Meet on Firefox, the presentation options don't include sharing a tab. Is there a way to fix this, or do I just need to use Chrome when meeting?

Thank you.

When clicking on an article link in an email from Wired, "Header overflow" is the only thing that is displayed in Firefox. It worked prior to latest upgrade. The link works fine when using Safari. Here is the link: https://link.wired.com/click/26376218.29116/aHR0cHM6Ly93d3cud2lyZWQuY29tL3N0b3J5L2hvdy10by1wcmVwYXJlLWNsaW1hdGUtY2hhbmdlLW5vdz91dG1fdGVybT1QNCZ1dG1fc291cmNlPW5sJnV0bV9icmFuZD13aXJlZCZ1dG1fbWFpbGluZz1XSVJfRGFpbHlfMDExNzIyJnV0bV9jYW1wYWlnbj1hdWQtZGV2JnV0bV9tZWRpdW09ZW1haWwmdXRtX2NvbnRlbnQ9V0lSX0RhaWx5XzAxMTcyMiZieGlkPTVjYzlkZmViZmM5NDJkMTNlYjFlNWY5ZSZjbmRpZD0yMzU2ODE5NCZlc3JjPUFVVE9fT1RIRVImc291cmNlPUVEVF9XSVJfTkVXU0xFVFRFUl8wX0RBSUxZX1paJm1iaWQ9Q1JNV0lSMDkyMTIw/5cc9dfebfc942d13eb1e5f9eDe873c205

Dear Mozilla/Firefox,

I've been using Firefox over the last couple of months/years but I just can't get the restore recently closed tab shortcut (CTRL+SHIFT+T) to work on my windows PC.

Here's a (Loom) recording of me showing that Firefox does correctly track the history of closed tabs and that I can click on them to restore but the shortcut (which is also mentioned as CTRL+SHIFT+T) just won't work: https://www.loom.com/share/7048894683654dccb4926aa4dd09e6a6

What I've tried so far: - Check if the history is actively collected - No I'm not using private browsing - I've read another support thread to check "about:config" and in there check that "browser.sessionstore.max_tabs_undo" is set (in my case it's the default 25) - Disabling all extensions (which I don't think are any suspicious or weird ones but disabled just to check - see attached image) - Resetting Firefox through the windows uninstaller - Fully uninstalling (using Revo Uninstaller with advanced check) and reinstalling Firefox

Please help me because I'm about to quit Firefox for such often used feature just not working...

P.S. it's working perfectly on my Macbook and I'm running the latest 96.0.1 64bit version

I have Firefox 96.0.1. As of this morning, images will no longer load on any websites. The only thing that has changed since yesterday is that I followed some advice from the Washington Post on how to prevent scam emails. I have spent nearly two hours searching for and following advice to restore images on Firefox, but nothing has worked. I need more direct assistance!

Fire fox updated t his morning now half my web sites I used yesterday come up with this PR_END_OF_FILE_ERROR, bing , yahoo, usps and faacebook just to name a few!!!!!! Not Happy!!!

Hello, I am using a personal PC. So I don't require the Firefox to be managed by an organization. In settings it shows "Your browser is being managed by your organization" . On clicking on it, it says "The Enterprise Policies service is active but there are no policies enabled". I have attached screenshots for the same. Does any one know how to resolve this bug?

edit: fixed formatting cause by space before I am

Hi

I had two Firefox windows open. One with 100+ tabs and the other with 1 tab. I closed the Firefox with 100 tabs, and then closed the one with 1 tab, without thinking. I then realised that I should have closed them in the opposite order, because I want the 100 tabs to get restored.

I opened Firefox again and was dismayed to see just the single tab get restored. I did some searching and backed up the "sessionstore-backups" folder.

I then tried to close Firefox and replace sessionstore.jsonlz4 with previous.jsonlz4 from the backed up "sessionstore-backups" folder. This did not work, as when I opened Firefox I still only got the 1 tab back and "recently closed windows" remains grayed out. Ctrl+Shift+N does nothing as well.

I used https://www.jeffersonscher.com/ffu/scrounger.html to inspect the backed up previous.jsonlz4 file and it shows

Open Windows Open Window 1 Tab 1 [...]

Closed Windows Closed Window 1 Tab 1 [...] [...] Tab 125 [...]

So the previous.jsonlz4 file does contain my mistakenly closed window but I can't get Firefox to restore the tabs!

Can anyone please help me get my tabs back? I'm on Firefox v96.0.1.

The BBC website believes I am in another country, other than the UK. It currently redirects from bbc.co.uk to bbc.com, with some content no longer being available.

I have checked my IP, and it is currently a UK-based IP address. I do not have any active VPN profiles.

I have refreshed Firefox, deleted profiles, and redownloded but still the issue presists.

This problem is not reflective on any other browsers on the same machine.

Grateful for your help.

This is the BBC's advice, which I have followed - https://www.bbc.co.uk/contact/questions/behind-the-scenes/website-domain-change

Until yesterday everything I customized for Firefox 89 in June of 2021 and FF 91 in August of 2021 was working fine.

Today I updated to Firefox 96.0 and when I open my Firefox returned to that old visual that I hated

tabs with spaces , but that's not the worst. The worst is the newTab visual that came back to the small and ugly bookmarks of the page we usually navigate. That are set on userContent.css I remember.

I checked some vars at about:config and everything is as it was.

So do I need to set true or false any new var there? These .css files are like they was never read. It looks like to me there is a new var, we need to change it.

What did happen?

• my userChrome.css file content below:

/* Begin - Smart Bookmarks Bar CSS Imports */
@import url("chrome://smartbookmarksbar/skin/global/base.css");
@import url("chrome://smartbookmarksbar/skin/global/mouseover-on.css");
@import url("chrome://smartbookmarksbar/skin/global/hideFoldersNames-on.css");
@import url("chrome://smartbookmarksbar/skin/global/hideNoFaviconNames-on.css");
@import url("chrome://smartbookmarksbar/skin/global/spacing-0.css");
@import url("chrome://smartbookmarksbar/skin/global/autohideBar-off.css");
@import url("chrome://smartbookmarksbar/skin/themes/firefoxDefault.css");
@import url("chrome://smartbookmarksbar/skin/themes/firefoxDefault_mouseover-on.css");
@import url("chrome://smartbookmarksbar/skin/themes/firefoxDefault_mouseover-on_hideNoFaviconNames-on.css");
/* End - Smart Bookmarks Bar CSS Imports */

@namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul");



/*** BEGIN Firefox 77 (June 2, 2020) Override URL bar enlargement ***/

  /* Compute new position, width, and padding */

  #urlbar[breakout][breakout-extend] {
    top: 5px !important;
    left: 0px !important;
    width: 100% !important;
    padding: 0px !important;
  }
  /* for alternate Density settings */
  [uidensity="compact"] #urlbar[breakout][breakout-extend] {
    top: 3px !important;
  }
  [uidensity="touch"] #urlbar[breakout][breakout-extend] {
    top: 4px !important;
  }

  /* Prevent shift of URL bar contents */

  #urlbar[breakout][breakout-extend] > #urlbar-input-container {
    height: var(--urlbar-height) !important;
    padding: 0 !important;
  }

  /* Do not animate */

  #urlbar[breakout][breakout-extend] > #urlbar-background {
    animation: none !important;;
  }

  /* Remove shadows */

  #urlbar[breakout][breakout-extend] > #urlbar-background {
    box-shadow: none !important;
  }

/*** END Firefox 77 (June 2, 2020) Override URL bar enlargement ***/


/*** BEGIN Firefox 89 (June 2, 2021) ***/


/* https://github.com/black7375/Firefox-UI-Fix */

@media (-moz-proton) {

  /* Toolbar Height */
  #TabsToolbar
  .toolbar-items, .tabbrowser-tab,
  .titlebar-buttonbox-container {
    max-height: 34px !important;
  }

  :root[uidensity=compact] #TabsToolbar,
  :root[uidensity=compact] .toolbar-items, .tabbrowser-tab
  :root[uidensity=compact] .titlebar-buttonbox-container {
    max-height: 30px !important;
  }
  :root[uidensity=touch] #TabsToolbar,
  :root[uidensity=touch] .toolbar-items, .tabbrowser-tab
  :root[uidensity=touch] .titlebar-buttonbox-container {
    max-height: 42px !important;
  }

  
}  
  

/*** END Firefox 89 (June 2, 2020) ***/

/*** BEGIN Firefox 91 (August, 2021) ***/
/*** Tighten up drop-down/context/popup menu spacing ***/

menupopup > menuitem, menupopup > menu {
  padding-block: 3px !important;
}
:root {
  --arrowpanel-menuitem-padding: 4px 8px !important;
}


/*** END Firefox 91 (August, 2021) ***/

• and my userContent.css file content below:

/*AGENT_SHEET*/

/* Firefox 57+ userChrome.css tweaks ************************************************************/
/* code mostly taken from 'Classic Theme Restorer' & 'Classic Toolbar Buttons' add-ons **********/
/* by Aris (aris-addons@gmx.net)*****************************************************************/
/* Github: https://github.com/aris-t2/customcssforfx ********************************************/
/************************************************************************************************/

/*************************************************************************************************

  ENABLING options: remove the combination of / and * before @import
  DISABLING options: add the combination of / and * before @import
  
  Some @import features might not work properly on macOS and Linux -> Firefox bug
  
  CSS tweaks won't work, if @namespace references are used inside .css files!

*************************************************************************************************/

/************************************************************************************************/
/* about:addons *********************************************************************************/
/************************************************************************************************/

/* NOTE: 'Version number for add-ons' will stop working soon, because Mozilla is going ***********
		 to drop XBL support: see https://bugzilla.mozilla.org/show_bug.cgi?id=1397874 **********/

/* version number for add-ons *******************************************************************/
@import url(./css/aboutaddons/addonlists_show_addon_version_number.css); /**/

/* addons page appearance - only use one at a time **********************************************/
@import url(./css/aboutaddons/addons_manager_alternative_appearance.css); /**/
/* @import url(./css/aboutaddons/addons_manager_alternative_appearance_aero.css); /**/	/* <-- AERO colors */

/* compact item lists - only use one at a time **************************************************/
/* @import url(./css/aboutaddons/addonlists_compact.css); /**/
/* @import url(./css/aboutaddons/addonlists_compact_more_compact.css); /**/

/* other settings *******************************************************************************/
/* @import url(./css/aboutaddons/addonlists_only_show_buttons_on_hover.css); /**/
/* @import url(./css/aboutaddons/addonlists_replace_button_labels_with_icons.css); /**/
@import url(./css/aboutaddons/description_page_alternative_content_order.css); /**/
@import url(./css/aboutaddons/recentupdates_category_always_visible.css); /**/
/* @import url(./css/aboutaddons/search_category_always_visible.css); /**/


/************************************************************************************************/
/* about:preferences ****************************************************************************/
/************************************************************************************************/

/* preferences page appearance - only use one at a time *****************************************/
@import url(./css/aboutpreferences/preferences_alternative_appearance.css); /**/
/* @import url(./css/aboutpreferences/preferences_alternative_appearance_aero.css); /**/	/* <-- AERO colors */
/* @import url(./css/aboutpreferences/preferences_alternative_appearance_v2.css); /**/


/************************************************************************************************/
/* about:newtab / about:home ********************************************************************/
/************************************************************************************************/

/* @import url(./css/aboutnewtab/dark_appearance.css); /**/
@media (-moz-proton) {
  @-moz-document url("about:home"), url("about:newtab") {
    /** Activity Stream - Search Focus Border: like URL ***********************/
    /* At DarkMode, Color */
    body[style*="--newtab-background-color:rgba(28, 27, 34, 1);"],
    body[style*="--newtab-background-color:rgba(42, 42, 46, 1);"] {
      /* inner */
      --newtab-focus-border: rgba(0, 221, 255, 0.5) !important; /* Original: #B5D3FF, Better color-mix(in srgb, #B5D3FF 70%, transparent) */
      --newtab-focus-border-selected: rgba(0, 221, 255, 0.5) !important; /* Original: #B5D3FF */
    }

    /** Activity Stream - Web Site Icon: full size ****************************/
    /* Remove Firefox Logo on new Tabs
    div.logo-and-wordmark {
      display:none !important;
    }
    */
    .tile {
      width: 100px !important;
      height: 100px !important;
    }
    .top-site-icon .rich-icon {
      width: 100px !important;
      height: 100px !important;
    }
    .top-site-outer .tile .icon-wrapper {
      width: 100px !important;
      height: 100px !important;
    }
  }
}



/************************************************************************************************/
/* WEB CONTENT **********************************************************************************/
/************************************************************************************************/

/* top level image on white background (can sometimes cause glitches) - only use one at a time **/
/* @import url(./css/webcontent/toplevel_image_classic_v1.css); /**/
/* @import url(./css/webcontent/toplevel_image_classic_v2.css); /**/


/************************************************************************************************/
/************************************************************************************************/
/************************************************************************************************/

Thanks in advance.

Something happened to the Firefox browser (Windows 10) that caused a file named "old firefox data" to appear on my desktop. My passwords, bookmarks and other data have disappeared in the browser. How do I restore them?

I'm running Linux Mint 20 and have installed a free version of ProtonVPN. My firefox browser has a banner at the top stating "Your Browser is Being Managed by Your Organization". Not sure how this happened, but I am unable to update the browser because of this. I read some of the previous posts and they all appear to reference a Microsoft OS and Avast.

How to change the Tab color for inactive tabs?

I have a userChrome file and have been able to change the color of the active tab but cannot do so for the inactive tab. The inactive tab color blends into the toolbar color. If I move my mouse cursor over it changes to a slight darker gray color.

Active tab color. I made mine a off white color:

.tab-background[selected="true"] {

   background-color: #f9f7f1 !important;

}

Hello, I'm not sure if I chose the right topic above.

I'm trying to visit a site which is still using http. But Firefox is automatically redirecting to https, where of course it cannot resolve the site.

In settings, I have it set for "Don’t enable HTTPS-Only Mode". But still, Ff is redirecting.

I don't know. Maybe I should set for https only, and then enter an exception??

I have searched for a solution, but for every solution I find, when I look up how to do it, it says, before you try this, try that first. After about 5 rounds of that, I got too confused and gave up.

Oh, I also cleared the cache, but no help.

I've enabled all the extra info below. But let me know if you need any other specific info. Do you need the address of the website?

Thank you very much.

I am trying to increase the size of the font of our bookmarks on our MacBook Air laptop as they are hard to read on the smaller screen. I tried "zoom" and increasing font size in settings but that did not affect the bookmarks sidebar; only the primary web pages. I tried an add-on but could not get it to work. I did a few online searches and it appears to be a common issue but I could not find a solution so I thought I'd ask a question. Thanks for any advice that you can provide.

I don't why (as i have not altered any settings). But now when i use Mozilla firefox browser, a lot of websites are being displayed with a blark/dark background. I know it is the firefox browser as it does not do the same if i use other web browsers. I tried looking up the issue and solutions. All i could find was some suggestion that websites are displayed according to the settings on my PC i.e if it is set to light or dark mode. I checked this and the settings have not changed. Also as previously mentioned, then if that was the reason, surely the websites would display dark when using another browser. I have attached a screen shot of the twitter website as an example.

On my convertible laptop (Windows 10 20H2) the on-screen keyboard doesn't open when clicking a text field with the keyboard flipped back and the tablet mode deactivated. In all other browsers I've tested the on-screen keyboard opens normally. Is there any workaround or plan to change this behaivour?