Firefox Support Forum

Yesterday, I ran a format on my computer with Firefox in installed on it. When I tried to recover my settings, history and bookmarks later using sync after logging in to my account nothing happened. Can you please help me recover my data? Thanks in advance.

Firefox keeps offering to translate websites, your new feature.

I neither want it to, nor do I appreciate ads, because it is simply you advertising your new product.

I have looked at the settings and there are 0 languages for which I've set it so it will offer me to translate and 0 for which it will do. Besides the fact I do speak and read multiple languages; it is not a feature I am interested in.

So when I set it so it will not bug me about it and every time I enter a foreign language site the little pop-up shows; that's some serious unwanted ads and also clearly FAR more tracking than FF is even supposed to be doing.

I have used firefox for nearly 15 years, but I'm honestly wondering if I should find another privacy focused browser One that doesn't spam me with little pop-ups over it's latest ill-conceived stupid feature.

So you could help by actually NEVER-EVER under any fucking circumstances show this stupid translation pop-up UNLESS I put I request it to do so in the settings or at the very LEAST allow me to turn it off.

Hi!

For a few weeks now I've had the problem that my Mozilla Firefox browser keeps crashing or hanging (the image goes black, needs to be updated or then crashes completely). This happens regardless of the website you open (e.g. google maps, mymaps, canva, instagram, google sheets, google drive, amazon, etc.).

Here are some of today's about:crashes IDs: bp-eee64bce-504e-4b09-bd26-d74a40240303 bp-aebd34b7-cdc1-49bd-9090-ca6b00240303 bp-b0970e4e-7f08-4672-9a4d-ca16f0240303 bp-14ded6d2-b81a-4d76-b79a-26b000240303 bp-d751619a-ce2f-4ffa-817d-0557c0240303 bp-27d145c4-4ef7-481d-9ffa-12e570240303

I already checked my RAM with memtest86. There were no errors. My tribers are updatet and I use Avast Antivirus & Cleanup Premium.

Do you have any idea, why this happens?

Kind regars, Minnie

Hi.

Ever since I upgraded to version 123.0.1, I am constantly getting slowness on websites stuck in "Performing a TLS handshake..." Eventually the websites load, but it's frustrating. I have read about the various solutions and have tried the following: Disabled IPV6 Refreshed Firefox Reloaded Firefox Disabled and removed all extensions Restart in safe mode Create new profile

This was not happening in version 122 and before. Microsoft Edge does not have this problem, but I prefer to use Firefox. I am running Windows 11 Pro. Any ideas?

Thanks

I've read all the suggestions but can't get Firefox Sync to transfer the open tabs from my old PC to my new one. I'm signed in on both to the same account, both are on my LAN with a wired ethernet connection, and I've checked every box in the "what to sync" field. When I click "Sync Now" the icon spins for a few seconds like it's doing something but the tabs from the old machine do not appear on the new one as I expected them to. Nor can I get them by closing and doing a Restore Session.

This seems pretty straightforward and how most users would expect it to work - am I missing something? If not, why isn't it working?

Hi all, I've been having this issue for a while. I am unable to view streams on YouTube or Twitch (Twitch will show streams as offline, whereas YouTube will not even show streams), and I have encountered a new issue where YouTube allows only 360p on videos. I have used the HTML5 Video Capability Test and seem to have an issue in that department (images attached). Even in troubleshooting mode, the issue persists. Any help is appreciated.

When I try to go to my webmail I sometimes am presented with a Deceptive Site Ahead warning.

I am quite happy that although the SSL might not be current that the website is safe for me to go there. How do I stop this annoying feature from activating?

Ubuntu 22.04.3 LTS Firefox 123.0 (64-bit)

The browser deletes cookies when closed. Every time I log in, I need to re-enter passwords (they are saved) on all sites, this is certainly tiring. I read about a similar problem from other users, they had the “Delete cookies and site data when Firefox is closed” setting enabled, but I didn’t.

I know how to set the Bookmarks Toolbar to Always show/Only show on new tab/Never show. I always want the Bookmarks Toolbar, and until recently the "Always Show" setting worked. But it doesn't any more. (Firefox 123.0 64 bit)

Hello,

I install language pack from https://addons.mozilla.org/en-US/firefox/language-tools/ https://addons.mozilla.org/en-US/firefox/addon/russian-ru-language-pack/

But there is still no sub-menu item in the menu

Hi, I just downloaded a Firefox browser, but on the left of bookmarks toolbar there is an "Import bookmarks" that I can't get rid of. I've seen a couple other things that say it's like removing a bookmark, but that doesn't work for me. I've looked and can't find how to remove it. Any suggestions are appreciated!

Ross

Hi, my bookmarks toolbar doesn’t show when I launch Firefox. They always use to. When I click on View>Toolbar>Bookmarks Toolbar>Always Show - the Bar shows. When I click on any bookmark the bar disappears. If (in new window) I click on View>Toolbar>Bookmarks Toolbar>Always Show - the bar appears, when I then open new tab it does not show on new tab and when I click back to previous tab bookmarks are gone.

I have restarted W10 PC, no change.

Hope you can help, many thanks, David

This is a rebuilt PC after a hard drive died, Windows 10 Pro N version 22H2. and YE

I am trying to access video content on cbc.ca or Amazon.ca and receive an error message that "no compatible source was found for this media" - Amazon or on cbc.ca "Oops...None of the given sources can be played".

Prior to updating Firefox to version 123.0.1, both played video on these sites without an issue.

I have uninstalled and reinstalled FF and the issue persists. I can play the video from these sites with Chrome or Edge without a problem.

I have installed Java and have tried all of the help tips without success:

I have followed and installed recommendations from : https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows however the latest Media Feature Pack for windows is from 2019 and is no longer applicable to the 22H2 version. https://www.microsoft.com/en-us/software-download/mediafeaturepack. Windows store does not offer the pack.

The changes suggested by https://support.mozilla.org/en-US/kb/block-autoplay have been applied and no change

I am not running malware bytes or a VPN.

I have cleared my cache, and browsing history, rebooted = no change.

I have no add-ons, extensions or themes installed.

I prefer to use FF, but require that I can view videos from many sites.

I used to click on a bookmark to open a new window and load the link, but now it's loaded directly into the original window, how do I revert back to the previous state?

I recently noticed a number of places on websites where a cursor would appear in a place where no keyboard input is accepted. I've narrowed it down to this:

Define a div like this: <div tabIndex="1"></div>

Style it like so: div {

 width: 200px;
 height: 100px;
 border: solid 2px red;

} div:focus {

 background-color: lightblue;

}

Click inside the div. It turns blue to show it has focus, but it also shows a cursor at the top-left.

This does not seem to happen when you use <div tabIndex="1" /> and it also doesn't happen in other browsers.