Firefox Support Forum

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it....at all.

Hi,

i have set my home page to blank. Recently i noticed, that when i start firefox and visit a site, my arrow history (i don't know what it's actually called; the linear browsing history you navigate using those arrows) has the blank page as first entry. I don't want that first entry. How can i get rid of it? (And why is it called "chrome://browser/content/blanktab.html"?) When i open a site in a new tab, i don't have that blank page entry in the arrow history. So it seems like it must be possible to get rid of it.

Same problem with private browsing. The first page is always "about:privatebrowsing".

I'm using Firefox version 108.0 on Linux Mint.

It's only a small annoyance, but i really appreciate being less annoyed.

Thanks

In the last month or 2 when i search in google (using mozilla) and click on any results that show in the top/ads section>>> I receive the following Bitly error.

"Something's wrong here. This is a 404 error, which means you've clicked on a bad link or entered an invalid URL. Maybe what you are looking for can be found at Bitly.com. P.S. Bitly links are case sensitive."

I never had it in the past and if i copy/paste in Microsoft Edge>>>it works. It is really annoying and if i can't find the answer> I will be forced to change browsers! (which i dont want to do/been with Firefox/Mozilla forever!)

Someone- Please help!!!

For the last few months (perhaps concurrent with a Firefox update, but I don't remember), Firefox seems to be having problems with Google-sourced stuff. It's intermittent, but the most frequent failures are searches using either the address field or the dedicated search field - much of the time I just get a blank page, and at first it looks like it might be trying to load something, but after awhile the "X" abort icon changes to the reload icon, signaling that it thinks it is loaded or has given up. Success or failure seems to come in waves or phases, not completely random - immediately retrying will usually not work. If I can get to the Google home page by typing "google.com" directly (which has a much better batting average than searching in the address/search fields, although not always), I can search directly on the Google page without trouble for some mysterious reason (perhaps that fills the page using AJAX rather than reloading - I'm not sure). But then clicking on one of the results might not work, because that initially goes to a Google URL before redirecting to the requested page. I've resorted to extracting the page location from that redirection URL just to bypass Google.

Other Google services have problems, too. YouTube's home page usually loads outlines of videos, but sometimes it fails to fill in thumbnails and other details or does so VERY slowly. Occasionally even reCaptcha will fail to load when I'm trying to log into some site that uses it. And even when something appears to fully load and function (e.g. a couple Google Sheets I use daily), often the "stop loading this page" X and hourglass on the tab will remain, indicating that it thinks something is still loading (in that case, it seems to never time out - I either click the X or ignore it). All these types of failures started at the same time, so they seem to have a common cause.

I have not noticed any problems with sources that are not owned by Google. And Chrome and Edge have no problems at all. So apparently it's specifically Firefox and Google that are not getting along. I'm running Firefox 108.0.1 (in PortableApps, although located on my hard drive) on Windows 11.

These failures happen even if I start Firefox in troubleshooting mode (which proves it's not caused by an add-on) or open Google in a private window so that there are no cookies involved. Since Chrome works, I also tried using the User-Agent Switcher add-on to pretend I'm Chrome, but that also has no effect. I expected to see tons of other complaints about this on the web, but there have been surprisingly few, and the only suggestion that seemed relevant (and effective for some people) was to set "security.tls.enable_0rtt_data" to false, but that has not made any noticeable difference in my case.

I waited through a couple Firefox updates, hoping it would just get well, but I've lost patience. Are there any new ideas out there?

After start up Firefox I am not getting any audio. No other app nor browser has this issue. It does not show up in the volume mixer. I've made sure all apps, browser, drivers, and windows are up to date.

With the update from 107.1 to 108.0 my default search engine was reset from DuckDuckGo to Google. This happened several times before, about once a year. Extremely annoying. I'm using the only browser not based on chromium for a reason.

Is this due to some agreement between Google and Mozilla?

I really wish I could pay directly for a browser. I'm using it 8-10 hrs each day.

I can't for the life of me understand what is going on with my browser. Everytime I try to watch a video that I have purchased I get this error message:

"Firefox is installing components needed to play the audio or video on this page. Please try again later."

I have tried searching for a solution but no avail. I have disabled and re-enabled DRM, bit it was a no go. I tried re-downloading firefox, still had the same issue. I created a new profile, still won't work! I have been searching for solutions constantly and tried so many but none seem to work. Finally someone suggested that I check my extensions and App data and I saw a sign that said:

"widevine decryption module provided by google inc. will be installed shortly"

but it has been almost a day and it still hasn't been installed. In advanced preferences I looked up widevine and saw this:

media.gmp-widevinecdm.autoupdate true media.gmp-widevinecdm.enabled true media.gmp-widevinecdm.lastDownloadFailReason Error: Failed downloading via ServiceRequest, status: 0, reason: error media.gmp-widevinecdm.lastDownloadFailed 1671609470 media.gmp-widevinecdm.lastInstallStart 1671609449 media.gmp-widevinecdm.visible true

Is the problem with my computer or internet?

I know my Firefox (Win 10) blocks ads because I can see where they were supposed to be. Also, Youtube ads at the beginning of a video last only 1 or 2 seconds. But I've forgotten how I achieved that. I can find no evidence of an ad blocker on my computer or my Firefox browser. How can I find out how ads are blocked?

Where did all my saved logins and passwords go? Why did Firefox delete all that information? And NO, using about:profiles to check for alternative profiles, etc., does not work! There is NOTHING there! VERY DISAPPOINTED!!! This is going to cost me hours/days to fix, unless I can find out what happened and get all that info back!

When I try to install Firefox on my Steam Deck (Which came with the installer). It doesn't open. It just says "Cound not open appstream://org.mozilla.firefox because it was not found in any available software repositories.

Please report this issue to the packagers of your distribution." It shows it every time I open the installer ever since I got the thing.

I recently upgraded to Windows 11, and was very careful, I thought, to back up my Firefox bookmarks and the tab plugin I use to save my sessions because for whatever reason Firefox can't handle that reliably. It all worked, because I could just sync it, but now a month later I had to reinstall Windows and... I can't sync my browser.

I've tried every password I could think of. I can't recall if I wrote it down somewhere last time, or changed it since, but I'm pretty sure I'm using the right email. Right now I'm logged in with another account.

And while I see a tab session saved from last month, which is unfortunately a little out of date but better than nothing, I don't see any saved bookmarks from this year. Just one from a year ago. I have no idea what's happened exactly, but I wasn't as careful this time because the sync worked so recently.

Now I'm stuck! I have some very important bookmark folders saved, that are key to all my projects basically. I can't just start fresh. But I can't log in, can't find any password change written down in my notes, which I may just have forgotten to note down. And I can't find any contact for Firefox support.

I do value security when it comes to handling my data but there must be a way to verify who I am, and change the password using my email?

I am trying to sync my bookmarks and saved passwords. The last time I did a sync the information in my Android cell phone was synced to my Windows 10 PC. However, I use my Windows 10 PC as my main entry point. When I did the above-mentioned sync, some old information on my Android cell was transferred to my Windows 10 PC (which I no longer wanted to save / sync) and new information that I had entered on my Windows 10 PC was no longer available on either my Windows 10 PC or Android cell. Therefore my question - how do I sync FROM my Windows 10 PC TO an Android cell? That is, I want the bookmarks and passwords on my Windows 10 PC to remain the same and that information to replace everything on my Android cell. All help would be appreciated. Thank you.

Help! After the last beta update (109.0b3, build #2015922923) more than half of my bookmarks disappeared! They are also gone from the regular Firefox, after update 108.1.1, build #2015922907! Any way to recall?

I signed out of my Twitch account to log into another account and I am getting a message that says Your browser is not currently supported. Please use a recommended browser or learn more here. I am able to sign in on Chrome and the Private tab for Firefox. Unfortunately, it signs me out on the private tab so I would like to be able to sign into my account again on my not private web browser hahah. I have refreshed Firefox, I have Ctr-F5, I have tried other troubleshooting things and nothing seems to work. I did see someone say to de-upgrade, but I am not 100% how to do that.

Hello Mozilla Support, Google sign-in pop-up persists after disabling it. I have searched the web for this solution, enacted them, but the problem persists even after I have turned off the feature in my Google account. (See my attached images.) Some posts have commented that the problem persists in the Firefox browser, but not in other browsers. Thank you for support.

I keep getting this message on a lot of sites I visit: Access Denied You don't have permission to access "http://www.competitivecyclist.com/?" on this server. Reference #18.94973017.1672583103.2817349

What is going on? How can I fix this?