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Firefox will not open ... no matter what I do

In the last few weeks Firefox will not open even when using admin rights. NOTE: I have followed all available posts including multiple uninstalls (complete), deleting Fi… (read more)

In the last few weeks Firefox will not open even when using admin rights. NOTE: I have followed all available posts including multiple uninstalls (complete), deleting Firefox folders, reinstalling, etc. There have been no major (or known) changes to my Windows 10 Pro system. I run Heimdal Thor and Kaspersky antivirus protection and there have been no conflicts running both at any time. I also use Acronis Protection (I know it may seem like overkill but it works). I have turned off each of the above and Firefox still does not open. Firefox runs with no problems on my personal and work laptops. I am CompTia A+ Certified so somewhat knowledgeable (a little knowledge is a dangerous thing!) and have run sfc /scannow with no issues noted. Plus, two Heimdal support reps have logged onto my system, attempted to find a solution, found no issues with my system (Omen 880 even though I don't game). My wife is a dedicated Firefox user and wants it back.

Asked by ejnottingham 2 months ago

Answered by ejnottingham 1 month ago

  • Solved

Not receiving subscriptions after privacy security reset

For a class I'm taking I turned off the ad blocker. When I reset the privacy/security settings I may have also cleared the browser and or settings. Now I'm not receiving … (read more)

For a class I'm taking I turned off the ad blocker. When I reset the privacy/security settings I may have also cleared the browser and or settings. Now I'm not receiving the subscriptions I've signed up for.

I've added the email addresses to my yahoo contacts and changed my passwords and I am still not receiving the subscription emails. Is the setting I need to change in Yahoo or Firefox? It's driving me nuts and no matter what I do (change login, settings on the sites) I am still not getting emails from my subscriptions.

Asked by Heidi 2 months ago

Answered by Heidi 1 month ago

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Window position not saved

Firefox 101.0.1 + extensions, Windows 11 22H2; both fully updated Firefox has stopped saving the position of its window, looking to me like it is leaving space for my Win… (read more)

Firefox 101.0.1 + extensions, Windows 11 22H2; both fully updated

Firefox has stopped saving the position of its window, looking to me like it is leaving space for my Windows taskbar but which is hidden.

Some online searching and I found that setting privacy.resistFingerprinting to false resolves the issue, but it is not a change I feel comfortable with and wonder if there is another solution. I have uBlock Origin installed so maybe I shouldn't be concerned.

Asked by henryg1 2 months ago

Answered by henryg1 2 months ago

  • Solved

Terrible font rendering in v101

Lighter fonts (from multiple families, and on multiple websites) are rendered so poorly they are barely legible. I already tried disabled performance settings, and turni… (read more)

Lighter fonts (from multiple families, and on multiple websites) are rendered so poorly they are barely legible.

I already tried disabled performance settings, and turning off ClearType in Windows (it barely had any effect)

How do we fix this?

Asked by Chad Reitsma 2 months ago

Answered by Chad Reitsma 2 months ago

  • Solved

Error 410

When I try and open some articles on the BBC new wesite I get the attached message. How can that be resolved please? VPN is off. Error: 410 Gone Your client has made a re… (read more)

When I try and open some articles on the BBC new wesite I get the attached message. How can that be resolved please? VPN is off. Error: 410 Gone Your client has made a request for a BBC domain that is no longer hosted on Akamai, but the request was sent to an Akamai IP address. This suggests your client is using a very out-of-date DNS response, or one that has been altered. If you're using VPN software or similar, try disabling it and / or contact your VPN provider's technical support.

Requested URL: https://www.bbc.co.uk/news/world-asia-61820604 Ghost IP: 104.124.180.165 Slot: 3891 NPN / ALPN protocol: h2 Client IP: 130.43.170.125 Timestamp: 1655367219 Internal ticket reference: PRB-1597.

Asked by KP 2 months ago

Answered by KP 2 months ago

  • Solved

I can't set a default behaviour for download of *.XLSX files

I am trying to download a spreadsheet file which has a .xlsx extension. Firefox insists on downloading the file (my default action) but I want to be given the option to o… (read more)

I am trying to download a spreadsheet file which has a .xlsx extension. Firefox insists on downloading the file (my default action) but I want to be given the option to open in my spreadsheet program (Libreoffice).

Looking in Settings and scrolling down to Files and Applications -> Applications, there are other spreadsheet formats present but not one for .xlsx. How do I add the "Always Ask" option for .xlsx files?

Libreoffice is the default system application for opening these files.

Asked by tc68 2 months ago

Answered by Terry 2 months ago

  • Solved

Firefox Browser

When I use Microsoft Edge Browser in the top row it shows my Bookmarks and to the left it also shows an icon that allows you to jump back to the Edge Browser. In Mozilla … (read more)

When I use Microsoft Edge Browser in the top row it shows my Bookmarks and to the left it also shows an icon that allows you to jump back to the Edge Browser.

In Mozilla Firefox there is no icon to take you back to the Firefox browser. Occasionally a site will Hi-Jack you and trying to use the back arrow to get back to the Browser does not work. The only solution is to shut down the Firefox browser and then restart it again.

I would rather use Firefox as it support HTML 5 audio which is not supported in Microsoft Edge.

Can you please advise.

Many thanks

Les Finch

Asked by Les Finch 2 months ago

Answered by Terry 2 months ago

  • Solved

Automatically Logged Out of Websites Post-Authentication

I first thought this issue was contained to a single website and was the fault of their IT, but I have begun to experience this issue on other websites, and it does not o… (read more)

I first thought this issue was contained to a single website and was the fault of their IT, but I have begun to experience this issue on other websites, and it does not occur on other devices also using Firefox. It is difficult to explain given that I don't have any idea what is actually happening, but hopefully I can make it clear enough.

For some websites that require a username and password, I will correctly login and pass authentication but then I will be booted back to the initial login screen, almost like the login failed. I only know that it is technically a log out, not a failure, because I have briefly seen the URL change like I'm logging out. I have tried uninstalling and reinstalling Firefox fresh multiple times on my Windows 11 laptop, but the same issue occurs consistently.

This happened when I was trying to login to the student portal for my university and when I was trying to login to my apartment's resident portal. Changing cookie settings or going into a private browser has not helped at all. I cannot tell if this is a bug with Firefox (maybe just on Windows 11?) or if there is some background setting that needs to be adjusted, but it is very frustrating. If this keeps happening, I would have to switch to a different browser, which would not be ideal.

Does anyone have any idea of steps that I could take for troubleshooting or any experience with similar issues? Any help would be greatly appreciated.

Asked by Jake 2 months ago

Answered by Jake 2 months ago

  • Solved

Firefox 101.0.1 no cursor and blinking cursor Caret is off

About two days ago the cursor started disappearing / flashing when browsing in Firefox. It does not mater where the cursor is placed on the screen either the arrow or th… (read more)

About two days ago the cursor started disappearing / flashing when browsing in Firefox. It does not mater where the cursor is placed on the screen either the arrow or the hand will flash when moving. My system is a windows pro 10 system with all updates, last updates for W10 were made a couple of weeks ago, on Firefox whenever it asks to upgrade I do it.

Specifically: 1. If the mouse is stationary there is no cursor, if I move it the cursor flashes. 2. When the system comes up and I launch Firefox all is OK for about 2 – 3 minutes then the flashing begins. 3. If I stop Firefox ie “X” it and restart it the flashing occurs within 0 – 30 seconds. 4. If I restart the PC steps 2 & 3 repeat.

I have two other PC’s Windows Home, and Windows 7, as well as a laptop with Windows Home all with Firefox 101.0.1 all up to date all do not have the above issue. This does not occur with any other programs. I have two monitors, tried Firefox on each makes no difference same problem.

I have tried searching the internet and all I find is about Caret which is off. I uninstalled Firefox and installed it. That made no difference.

Any assistance will be appreciated.

Thank You

Bob

Asked by bobsmodels1 2 months ago

Answered by Terry 2 months ago

  • Solved

How to transfer tabs from desktop to phone

Hello Please explain to me how to transfer tabs from desktop to Android phone because there is no option on my desktop browser settings and no matter how much I sync, the… (read more)

Hello Please explain to me how to transfer tabs from desktop to Android phone because there is no option on my desktop browser settings and no matter how much I sync, the desktop tabs will not be transferred to the phone again. please guide me

Asked by iraj 2 months ago

Answered by cor-el 2 months ago

  • Solved

How do I set my timezone to "unspecified" in Firefox?

I'd like to see if I can completely disable my timezone, my friend mentioned something about setting my timezone to "unspecified", is there any way I can do that within F… (read more)

I'd like to see if I can completely disable my timezone, my friend mentioned something about setting my timezone to "unspecified", is there any way I can do that within Firefox?

Asked by erinjoy 2 months ago

Answered by Dropa 2 months ago

  • Solved

Another program can't open Firefox

When I look up the error message I get, everyone I see who got it can't open Firefox, but I can open it fine. For me, I have Firefox as my default browser and when anothe… (read more)

When I look up the error message I get, everyone I see who got it can't open Firefox, but I can open it fine. For me, I have Firefox as my default browser and when another program (tModLoader on Steam) tries to open it, it gives me "Profile Missing," "Your Firefox profile cannot be loaded. It may be missing or inaccessible." I don't know if it gives the same error for other programs because I can't think of any programs that open my default browser. When I switch my default browser to Edge, the program can open Edge fine.

Asked by Good_Days13 2 months ago

Answered by Good_Days13 2 months ago

  • Solved

Where can I download FF for OS X El Capitan V10.11.6?

My old 2009 MacBook Pro broke, got fixed, and now the backup won't transfer. So I need a new Firefox. OS X El Capitan V10.11.6 is the latest this old computer will han… (read more)

My old 2009 MacBook Pro broke, got fixed, and now the backup won't transfer. So I need a new Firefox.

OS X El Capitan V10.11.6 is the latest this old computer will handle. On the mozilla.org download page, the app on the .dmg that gets downloaded says it wants OS X 10.12 or later.

I'd appreciate your suggestions.

--Gil

Asked by GilDawson 2 months ago

Answered by jonzn4SUSE 2 months ago

  • Solved

When pressing the Page Up or Page Down button while having text selected, it displays a text cursor indicator.

Title says it all pretty much. I have text cursor indicator turned completely off on windows, so that's why I'm wondering why Firefox does it when I never enabled somethi… (read more)

Title says it all pretty much. I have text cursor indicator turned completely off on windows, so that's why I'm wondering why Firefox does it when I never enabled something like it. I have the ctrl+pgup and ctrl+pgdown button combos binded to my extra mouse buttons, and I use them very frequently, so this starts to become really annoying really quickly. Especially if I've somehow accidentally 'selected' something on youtube or such, and then it displays a big blue blob out of nowhere. I don't know if this is a purposeful feature or what, but I would appreciate it if somebody could tell me how to disable it, it's extremely irritating.

Asked by Andras 2 months ago

Answered by cor-el 2 months ago

  • Solved

Youtube Comments

Comments below youtube videos won't load. This happens across all browsers on this computer regardless of add-ons or being logged into youtube. I've attached a screensho… (read more)

Comments below youtube videos won't load. This happens across all browsers on this computer regardless of add-ons or being logged into youtube.

I've attached a screenshot that shows that 176 comments are below that video but none load. I'm using the latest Firefox version on Windows 7.

If you need any extra information I will gladly provide it.

Asked by dorschtho 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Bookmarks toolbar is present, but empty, despite numerous bookmarks being assigned to such

My bookmarks toolbar is empty. When looking through the bookmarks menu, it shows that none of my bookmarks have been removed, and they are all still listed as being pres… (read more)

My bookmarks toolbar is empty. When looking through the bookmarks menu, it shows that none of my bookmarks have been removed, and they are all still listed as being present in the Bookmarks toolbar, but they are not displayed in such. To be clear, bookmarks toolbar is enabled, and I have already verified its positioning in the customize toolbar pane. There is a strip of empty space where they used to be, but they are simply missing now. How do I fix whatever issue caused the toolbar to cease displaying my bookmarks?

Asked by nick.cambria 2 months ago

Answered by nick.cambria 2 months ago

  • Solved

Firefox, bookmark-bar

In the bookmark-bar in my Firefox-installation contains the soft-button for the function "Import bookmarks". I do not need this function always showed in the bookmark-bar… (read more)

In the bookmark-bar in my Firefox-installation contains the soft-button for the function "Import bookmarks". I do not need this function always showed in the bookmark-bar. How can i remove it ?

Asked by chsf1 2 months ago

Answered by cor-el 2 months ago

  • Solved

insecure ssl certificate or cipher

the certificate on my linksys lrt 214 router not recognized. used to be able with previous versions to bypass security with advanced tab no longer able to do this ca… (read more)

the certificate on my linksys lrt 214 router not recognized. used to be able with previous versions to bypass security with advanced tab no longer able to do this cannot use older versions of firefox to bypass. need to access web interface of router at 192.168.1.1 to upgrade certificate but cannot. linksys does not have a work around. please help

Asked by larry 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago