Showing questions tagged: Show all questions

Failure to connect to secure website

Hi there, Ok for the website Groove3.com for a while now I have not been able to connect thru ESET Password Manager. For years it has been working fine, I have not change… (read more)

Hi there, Ok for the website Groove3.com for a while now I have not been able to connect thru ESET Password Manager. For years it has been working fine, I have not changed the password nor have I altered anything else. I have check my computer clock and it is set correctly. I have contacted Groove3 and they are telling me that they CANNOT duplicate the problem. So the bottom line is I need help and I use this website a lot. It seems to be a Firefox issue and a Firefox issue alone.

Asked by Stray_Horne 5 hours ago

Last reply by jscher2000 - Support Volunteer 12 minutes ago

How to get rid of new sidebar?

In my latest update of Firefox, it has a new sidebar, which I do not want, but cannot get rid of, and is really annoying. Google searches suggest a few ways to get rid of… (read more)

In my latest update of Firefox, it has a new sidebar, which I do not want, but cannot get rid of, and is really annoying. Google searches suggest a few ways to get rid of it, but none of them work in my case. Please help me get rid of this new sidebar. Thank you!

Asked by jayveetee1 14 minutes ago

PLEASE HELP URGENT

how can I close a specific tab on firefox after it froze, I cant shut down firefox qas a whole because there are unsaved work there, I want to get it back unfreezing. her… (read more)

how can I close a specific tab on firefox after it froze, I cant shut down firefox qas a whole because there are unsaved work there, I want to get it back unfreezing. here is a picture said in resource monitor

Asked by 1songrun 1 hour ago

Last reply by jscher2000 - Support Volunteer 17 minutes ago

REMOVE SIDEBAR NOW!!!!!!!!

How the hell do I remove this crappy sidebar!?!?! Your suggestion of tapping the cog and clicking on sidebar button DOESN'T WORK! REMOVE IT! It is annoying, terrible! Wh… (read more)

How the hell do I remove this crappy sidebar!?!?! Your suggestion of tapping the cog and clicking on sidebar button DOESN'T WORK! REMOVE IT! It is annoying, terrible! Why would you mess with something that didn't need to be fixed ? What are you, Jaguar? Remove it now, actually do something and fix it.

Asked by lanorski 1 week ago

Last reply by trb94611 22 minutes ago

"trouble restoring pages" message after reboot, but pressing button restores all open open tabs correctly

Been using Firefox since the 90s, on macbookAir since 2010s, Firefox is my only preferred browser. But this glitch has been happening for many years, and I just don't un… (read more)

Been using Firefox since the 90s, on macbookAir since 2010s, Firefox is my only preferred browser.

But this glitch has been happening for many years, and I just don't understand why Firefox don't fix it.

I frequently reboot my Firefox (generally by Force Quit, sometimes by quit/X-ing out.

Inevitably, when I reopen Firefox, the previous tabs don't open... that is, until I hit the "trouble resorting pages" button, followed by full restoration of tabs.

Can we just skip the "didn't work" button, and just get it to work?

Asked by TNT666 4 hours ago

Last reply by Webspacekit 24 minutes ago

Firefox on windows won't connect to website

Yesterday I was on the Newsmax website. Today Firefox says its not a secure connection and it won't let me go to Newmax.com. I then tried to use the google browser and … (read more)

Yesterday I was on the Newsmax website. Today Firefox says its not a secure connection and it won't let me go to Newmax.com. I then tried to use the google browser and it went right to Newmax.com no problem. I am using Windows 7 like I have been for years. Please help. Thanks, Al

Asked by Chevydmax65 11 hours ago

Last reply by jonzn4SUSE 1 hour ago

Firefox Screenshots on Mac no longer upload to Sugarsync

Firefox has an excellent built-in screenshot feature that allows users to take full page screenshots of web pages. I am a Mac user. I use Sugarsync cloud service to keep … (read more)

Firefox has an excellent built-in screenshot feature that allows users to take full page screenshots of web pages. I am a Mac user. I use Sugarsync cloud service to keep my Mac Studio desktop (OS 12.6.3 Monterey) and Macbook Air (OS 13.3 Ventura) laptop in sync. I am running Firefox 133.0.

I have noticed that Firefox .png screenshots have not been uploading properly to Sugarsync for the last 6 months or so. In Finder a green tick appears which indicates that a file has been properly uploaded to SugarSync but when I go to the Sugarsync app I can see the following error message for such files "Waiting on upload from Mac Studio". This means that screenshots I take on my desktop do not go across to my laptop and vice versa.

I spoke to the very helpful tech support (Luis M, senior tech support) at Sugarsync today and he and his colleague were able to figure out that the problem has to do with the attributes of the saved .png files.

I will outline the issue in detail:

On a Mac you can examine the attributes of a file by doing the following: - right click on the folder in which your file is located and click "new terminal at folder". This opens a new terminal window - type the following: xattr -l and then drag and drop the file name from finder next to the "xattr -l" and then insert a space, a dot and a forward slash and press enter, i.e. myusername@NameOfMyComputer Foldername % xattr -l full path and file name ./

For example if I take a screenshot of the following URL: https://www.mlb.com/ and I save the screenshot in a folder I have named "Firefox Screenshots" it saves as as "Screenshot 2024-12-07 at 14-48-02 MLB.com The Official Site of Major League Baseball" on my computer. I can examine it's attributes in terminal using the steps outlined above:

myusername@NameOfMyComputer Firefox Screenshots % xattr -l /Users/myusername/Firefox\ Screenshots/Screenshot\ 2024-12-07\ at\ 14-46-28\ The\ New\ York\ Times\ -\ Breaking\ News\ US\ News\ World\ News\ and\ Videos.png ./

When I click enter it generates a massive amount of information that looks like this: /Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-46-28 The New York Times - Breaking News US News World News and Videos.png: com.apple.metadata:kMDItemWhereFroms: bplist00?_ /Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-46-28 The New York Times - Breaking News US News World News and Videos.png: com.apple.quarantine: 0081;6753c517;Firefox;0F67116D-C970-45CB-A578-65EAFC93F6DD myusername@NameOfMyComputer Firefox Screenshots % xattr -l /Users/myusername/Firefox\ Screenshots/Screenshot\ 2024-12-07\ at\ 14-48-02\ MLB.com\ The\ Official\ Site\ of\ Major\ League\ Baseball.png ./ /Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-48-02 MLB.com The Official Site of Major League Baseball.png: com.apple.metadata:kMDItemWhereFroms: bplist00?_Q?^data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAADpIAAHi4CAYAAACFvQCUAAAgAElEQVR4XuzdC5iVZbk38JsEGY4imCiIICIYakqKKaSZmlaKn6WZml27tqipbdOdh3K3O322a5uZaXawMr+9Nf1wax4q85BYankm8cxZBEFBkPNRZq8ZYIRhzVprmHnfmfddv2UWOM97P8/zu28OeV1/3g4de+9dGz4ECBAgQIAAAQIECBAgQIAAAQIECBAgQIAAAQIECBAgQIBApgXWrZyf6fM7PAECBAgQIECAAAECBAgQIECAAAECBAgQIECAQDICHQRJk4FVlQABAgQIECBAgAABAgQIECBAgAABAgQIECBAgAABAgQIpCkgSJqmtr0IECBAgAABAgQIECBAgAABAgQIECBAgAABAtkRECTNTq+clAABAgQIECBAgAABAgQIECBAgAABAgQIECBAgAABAgQINCkgSGo4CBAgQIAAAQIECBAgQIAAAQIECBAgQIAAAQIEigkIkpoLAgQIECBAgAABAgQIECBAgAABAgQIECBAgAABAgQIECCQAwFB0hw00RUIECBAgAABAgQIECBAgAABAgQIECBAgAABAg etc etc etc

The total output is over 19 million characters long due to the long alphabet soup that is generated. And this why Sugarsync is unable to properly upload the file.

You can retrospectively fix folders that contain .png files that will not properly upload to Sugarsync by right clicking on a folder, selecting "new terminal at folder" and typing the following: xattr -d -r com.apple.metadata:kMDItemWhereFroms ./

This fixes the attributes and the .png screenshots files immediately start to upload to Sugarsync. When you examine the attributes of the file again it shows the following:

/Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-48-02 MLB.com The Official Site of Major League Baseball.png: com.apple.quarantine: 0081;6753c575;Firefox;D5072DFA-9EE8-4EF1-9658-86263462F1CD.

Could the Firefox developers please look at this issue and liaise with Sugarsync?

Many thanks in advance.

Asked by Rohan 1 hour ago

Can't access camera in Firefox.

The camera won't turn on in the Firefox browser for Google Meet or Zoom. It says it can't find the camera or that it's turned off. I have checked my Windows 11 settings… (read more)

The camera won't turn on in the Firefox browser for Google Meet or Zoom. It says it can't find the camera or that it's turned off. I have checked my Windows 11 settings and desktop apps have access to the camera. I have also checked the settings for each of the sites and use of the camera and microphone are allowed. Autoplay is enabled too. The camera works fine in other apps and in other browsers.

Asked by Kirk Kettinger 9 hours ago

Last reply by jonzn4SUSE 1 hour ago

Change password

Issue with ID Verification for Account Access Dear LinkedIn Support Team, I hope this message finds you well. I am currently experiencing an issue with verifying my acc… (read more)

Issue with ID Verification for Account Access

Dear LinkedIn Support Team,

I hope this message finds you well. I am currently experiencing an issue with verifying my account using the Persona verification process. When I attempt to proceed, I receive the error message: "You've already submitted a request. Please try again later."

Despite waiting and retrying as advised, the issue persists, and I am unable to access my account. Could you kindly assist me in resolving this issue or provide guidance on the next steps to complete my account verification?

For reference, my LinkedIn account email is ...........@gmail.com. Please let me know if you require any additional details or documentation to resolve this matter.

Thank you for your time and support. I look forward to your response.

Best regards,

Asked by DANIEL MBEBA 1 hour ago

Last reply by James 1 hour ago

Popup window when clicking into URL

For the past few weeks when I click into the URL address bar, I get a popup window covering the entire Firefox window (see screenshot). This is really annoying, as I hav… (read more)

For the past few weeks when I click into the URL address bar, I get a popup window covering the entire Firefox window (see screenshot). This is really annoying, as I have to escape out of this to get back to the window. It makes more sense just to place the cursor in the URL. Is there a way to disable this? Or is this a bug? Or is it a problem in my installation? I'm running Firefox 133.0 (64-bit). Thank you.

Asked by Ray Gurganus 1 hour ago

I hit the wrong key,any Moz:lla has taken over my computer. I turned mu compurt,but this did

Hello, Moz://a has completely,taken over my computer I can not do anything on my computer. I hit the wrong key just now, and has taken over my computer before I hit the w… (read more)

Hello, Moz://a has completely,taken over my computer I can not do anything on my computer. I hit the wrong key just now, and has taken over my computer before I hit the wrong I turned my computer off/on but this did not help,and can not get to my email to read your email. I can not off this page Loss my Search Bar,my Bookmarks, the Menu Bar also can some help me, I have been trying for three days to fix these problems. I loss my Search Bar,my Bookmarks, and my Menu Bar,any my Task Bar. Can someone please help me? Thank you, A, Whitman,(Old Navy Vet.)

'

Asked by Nix 5 hours ago

Last reply by markwarner22 2 hours ago

Changed C:\ and ned to recover bookmarks from Mozila on old C:\

I had a major failure and had to replace my PC. I still have to old C:\ but using C:\ How can I recover my bookmarks from the "old drive" my password recovery would be a… (read more)

I had a major failure and had to replace my PC. I still have to old C:\ but using C:\ How can I recover my bookmarks from the "old drive" my password recovery would be a bonus.

Asked by Demetre 5 hours ago

Last reply by markwarner22 2 hours ago

Saving and recovering bookmarks and passwords

I have many, many bookmarks. Every once in a while I save them. My hard drive died. Geek Squad replaced it but where are my bookmarks and passwords? How do I recover t… (read more)

I have many, many bookmarks. Every once in a while I save them. My hard drive died. Geek Squad replaced it but where are my bookmarks and passwords? How do I recover them?

HELP!

Asked by Steve Odem 3 hours ago

Last reply by markwarner22 2 hours ago

Sync workspaces

I have Zen browser all set up on my Mac Studio with two workspaces, nice colors, etc. I also installed it on my Macbook Pro, and I am signed into Mozilla on both compute… (read more)

I have Zen browser all set up on my Mac Studio with two workspaces, nice colors, etc. I also installed it on my Macbook Pro, and I am signed into Mozilla on both computers. When I synced the Macbook Pro, it did seem to sync the bookmarks but that's about it. My workspaces do not show up, and many of the other settings (default font, etc) don't sync either. In the "Zen Browser->Settings" page I checked that all of the different sync categories are checked, including Settings and Workspaces and all the others. I'm unable to figure out how to get everything to sync and I haven't found answers in support or elsewhere on the internet.

This is Zen Browser 1.0.1-a.22 (Firefox 132.0.1) (aarch64) on the alpha update channel, and is the same on both devices. Operating system is Sequoia 15.1.1 on both devices also.

Asked by Jeff Bullard 2 hours ago

You need to allow loading of Google reCaptcha service to prevent spam attacks. Please check your Privacy Settings

I have been trying for the past 3 days and it keeps bouncing back with this error.. You need to allow loading of Google reCaptcha service to prevent spam attacks. Please … (read more)

I have been trying for the past 3 days and it keeps bouncing back with this error.. You need to allow loading of Google reCaptcha service to prevent spam attacks. Please check your Privacy Settings

I have tried it on 3 different laptops and my android phone and it won't work on any of them :(

What do I have to do to fix this?

Thanks

Asked by Glenfelik 7 hours ago

Last reply by markwarner22 2 hours ago

Certain videos within the Firefox web browser refuse to play with sound.

As the title states, certain media elements within Firefox refuse to play with audio, but only with frustrating inconsistency. For example, any videos on Youtube are fine… (read more)

As the title states, certain media elements within Firefox refuse to play with audio, but only with frustrating inconsistency. For example, any videos on Youtube are fine. Any videos on Reddit are fine. But many videos, most commonly on boorus and streaming sites I cannot name here, will not play. The volume on the video slider is all the way up, the Firefox application is not muted, the site is not muted, and the tab is not muted. The only thing that makes those videos play audio is if I left click on them to open them in another tab by themselves. While it solves the issue, it's still an extremely inconvenient way to go about my browsing. I know for a fact that this is a Firefox problem because those same videos on those same sites work perfectly fine within other browsers. Please, does anybody know of a solution to this issue?

Asked by Anyelo 4 days ago

Last reply by jonzn4SUSE 3 hours ago

Can't connect on FF with NordVPN

Hi, I'm on OS Windows 11 and the latest version of FF (133). I also use NordVPN; I can access the web via Edge and Chrome with VPN, but for the last month, it doesn't wo… (read more)

Hi,

I'm on OS Windows 11 and the latest version of FF (133). I also use NordVPN; I can access the web via Edge and Chrome with VPN, but for the last month, it doesn't work with FF. What could be the problem?

Asked by Bill_Blackman 3 days ago

Last reply by jonzn4SUSE 3 hours ago