Firefox Support Forum

I'm a university student using a website called canvas to access my uni information and work. Today, whenever I would open a module, the page wouldn't load, meaning that I couldn't access that information at all (refreshing, restarting, and completely turning off my computer did not help). I can access these pages when I checked with microsoft edge, similarly I could access these pages when I accessed them with my laptop (also using Mozilla). The main difference between my pc and laptop is that I had just, today, updated my PC to the latest windows update (2024-05 cumulative update for windows 11 version 23H2 for x64-based systems). I'm not entirely sure if it's a Mozilla problem, but im guessing that something funky is happening to my browser with the latest windows update. I have attached pictures to show whats happening / not happening .

I'm switching to Firefox from Vivaldi since adblocking on YouTube no longer works on Chromium-based browsers, and Google is determined to annoy me even outside of Chrome (they also forced their material design context menus on everything else based on Chromium). However, I'm finding I'm missing the reading list functionality immediately. It has become a basic part of how I browse, and I attempted to use Pocket, but I'm finding that I hate how Pocket works compared to Vivaldi's reading list. Does anyone know of a good extension that emulates how Chromium-based browsers have their reading list, including working with sync so I can pass links between devices?

After the latest update (Monday) my Lastpass extension icon disappeared from the extension toolbar. It was still listed in the Add-ons and themes page. How do I get it visible again? I've tried to right click the Lasspass icon but "pin it" does not appear. I've deleted the extension, rebooted and reinstalled with no difference.

Hello, all the sudden, news site comments don't show and after research here I learned it might be enhanced protection tracking settings. I tried all the settings and nothing seems to work well (not tech savvy). Strict = user comments blocked and all the other settings allow so many ads they cover content and/or there are a hundred on a page. On a desktop. Any suggestions would be appreciated. Thank you very much.

Hello. I have an issue with Firefox. Last week Facebook stopped showing images when run on Firefox. These are in the Feed and photos, etc. I tried refreshing, clearing cookies, history and cache. I changed enhanced tracking but nothing stops this. Are there any suggestions to repair this or could it be a bug? I work on Windows 10. Please help.

Thank you.

Hello,

I've been experiencing a great deal of crashes recently, mostly just with individual tabs, but occasionally the Firefox window itself goes down as well. I've tried reinstalling and refreshing Firefox, and I've been doing checks to see if my RAM or other hardware are faulty with no results so far.

I've mostly experienced the issue when playing videos on YouTube, but I've had crashes just casually browsing other sites as well.

Any insight would be greatly appreciated, and thank you in advance.

bp-3e6bcd10-d991-4eb3-b46b-2fca70240516 bp-2f551d4d-717e-44aa-8b9b-b0a090240516 bp-6dfd6f07-f3fa-4199-b2d7-c87710240516 bp-ef69ad81-946d-4543-8e2f-163bc0240516 bp-a0313c91-5bf5-496e-915b-b5b0e0240516

Trying to use this site: https://www.asraymond.com/mechanical-wire-springs/compression/spec-metric-compression-springs-131626/?Imperial=false

Near the top of the page on the right hand side you can switch from imperial to metric units. The link is set to metric values, but the search input is still using imperial dimensions (see this on the left side of the page as you scroll down) But it works in Chrome!

The is one a myriad of problems I have encountered with Firefox. My installation at home frequently stops searching. It won't perform a web search. Typically when I fire up Chrome in frustration to this constant event, Firefox starts working again. I have removed and reinstalled Firefox, but this did not solve the problem. It's my understanding the Google finances Firefox. Are these problems intentional?

My computer has been having some problems lately: Any rough handling might trigger the computer to shut off instantly or restart automatically. This is likely a hardware issue, probably a loose battery or something. The Firefox-related issue is that sometimes, upon turning the computer back on, something odd happens to my browser session: It is set back to three months earlier. The recent browsing button show everything having been browsed three months ago; but when I check my history, all my most recent tabs are there. This is tedious whenever it happens, as I have to spend about an hour manually opening everything I've lost (that I want to keep) from history. If there's a way to bulk re-open a bunch of tabs, I don't know how. All that has become something of a routine annoyance (it happens maybe once every two months) but I'd gotten used to it and it wasn't really an urgent problem. Today, however, I dropped my phone on my laptop, triggering a restart and a blue screen with a message that said something like "we're cleaning things up for you." It's what usually happens when I drop something on or accidentally elbow my thinkbad. (More commonly I move my computer a little bit and it just shuts off completely, goes black.) Before this happened I was due a firefox update, and I found it had done so when I turned my computer back on. I realised immediately that I had lost some tabs, and I assumed that it was just a three month setback. Upon opening my recent browsing though, I found out with horror that I'd been set back nine months. I cannot restore from a nine month period manually. I don't have the time, energy or willpower. I'm asking here if anyone knows how to bulk restore tabs from history or how to restore my session to how it was just a few hours ago. Thanks

Today while using firefox all my open tabs and windows crashed. Due to the situation, I had to restart my computer because everything was stuck. When it restarted I couldn't restore the previous session so I used various methods to restore it but I still can't restore the windows and tabs that were open today. I would like you to restore my session from before the failure today.

I have looked around the Internet for similar issues, but most of them appear to address the moronic F11 full-screen problem. I'd be grateful to know if a 'tabs bar' option remains in FF126, and if so, how to enable it. Many thanks.

My Firefox is the most recent version 126. I am having trouble with pop-ups being blocked. I have added the website to the pop-up exception list. When I go to the site, it shows me the little icon showing I have added exceptions for this site. However; the pop-up still gets blocked.

The site is: https://www.foxit.com/ I try clicking the Log In drop down then Foxit Account. Before this would pop-up the log in screen for the site but since version 125, it does not. I just updated to version 126 to see if that resolved it before creating this post but it didn't. Thus I am here trying to get help.

I have a PC that cannot access the Internet. Using a thumb drive, I was going to download Firefox then load it onto the PC. Do you think this will work and if so, how do I put Firefox on the thumb drive (be specific - step by step). Thank you

There are some pop-ups I cannot stop.

Naturally, I have clicked “stop pop-ups” in the Privacy and Security section of Firefox Settings. That has worked but not quite. I keep getting some “via l-itineraire.com”. That’s a website I used during a recent holiday in France.

So I installed Block Site.

That has an option called “Block a new host name”. I entered “l-itineraire.com.” and clicked Add. This has had no effect. The pop-ups still arrive from them.

I know there’s an option to open the website and get into the Firefox toolbar, but that’s defeated me. Yes I managed to get to click Menu, but not beyond. Anyway, that should not be necessary – after all I’ve clicked no pop-ups.

Hi, not sure the best place to ask, but it's been an ongoing issue since 2022. I kind of believe a shift in Intel has caused some of these issues, but probably not important (and I've already contacted them and did not get anywhere) at the moment.

Essentially, having Firefox running crashes the Intel UHD Graphics system, typically it is the UHD 620, but I believe I have some systems with a UHD 630. On Windows, I get a blank screen for 1.5 seconds, on macOS it crashes the entire Mac. I...I have a hard time wrapping my head around the fact I'm the only one with the issue and has occurred on multiple computers over a period of 18 months. The systems in question include the following:

Dell Optiplex 5040 MT - Fixed by putting a GTX 1650 in its 16x slot. Dell Optiplex 5060 MFF Dell Latitude 7290 Dell Latitude 7490 MSI GF63 (9th generation revision) MacBook Air 2020 w/ Intel i3 under macOS.

The thing is, with the exception of the MacBook, PCs don't report any issues apart from a "Hardware Failure" within the Reliability Monitor and the aforementioned screen shutoff. With World of Warcraft I'm able to reproduce the issue consistently under both DX11 and DX9, but Firefox not so much. I do see it occurring only on YouTube videos on the MacBook and is more common to occur on PC, but I have also had it happen on normal browsing.

I can turn off hardware acceleration and have done so, but I do wonder how much of an impact it will make on power efficiency on say, battery power. Would be something that should be fixed and I would like to put effort into getting it resolved, but I have no idea where to start. All drivers are up to date, Intel Boost is disabled (and I wonder if having it set as so causes this, though the MSI has no such BIOS setting) and it only occurs on Windows PCs with Windows 11.

Thanks for reading.

After loading the pop-up blocker extension I cannot access many links inmy email. Suggestions?

Tried uninstalling, selected to not include previous settings and reinstalled. Still having a problem.

Possible conflict with my firewall? How do I uninstall pop-up blocker?

Thank you

How do I delete all traces of FireFox. I did the "remove program" but when I reinstall it is remembering that I once had Firefox installed so that tells me it has NOT fully removed all traces of Firefox. So please tell me how to remove everything. I keep getting errors that I don't get when I use other browsers, so there is some sort of issue with Firefox so I absolutely need to remove EVERYTHING. There must be some hidden files that the uninstall program is NOT finding. I need all profiles, files, bookmarks etc GONE!!!!! so I can do a new install. PS The REFRESH did not fix my issues so please don't offer that as a potential solution.

Full scenario: Computer had some issues, so I set up Windows Backup/Restore to a point just before resetting it, saving that data to an external drive. Then, I reset Windows, choosing the option that lets you keep your files (most of them it looks like) while it reinstalls everything else.

I knew it'd wipe Firefox and I'd need to reinstall it, but when I synced my account, it didn't have logs. The logs are archives of various chats on a website I used to talk to friends. I know those used to be accessible through Firefox's directory under Program Files by checking the data saved for that website (something I had to do once before to remove corrupted logs), but that data obviously wouldn't be there now.

I should've considered this beforehand but I had no idea that data for different websites might not be included in a sync. It does have files for Firefox but I decided not to touch them, since I'd already synced and I didn't know if reverting to that Backup might break Firefox somehow. Or worse, cause me to lose MORE data.

Question now is, what's the chance those might be in that backup I saved? More specifically, data stored about websites I visited.

The last Firefox update, 126.0 (64bit), that was installed 2 days ago has caused various website's commentary or forums to not be displayed. For example, Yahoo finance page, attempting to read the "community" section of a particular stock such as Walmart (WMT) nothing is displayed. This happens also on news websites that allow commentary. Google Chrome does display commentary but I don't like using Google.

This is not the first time commentary has not being displayed after an update. Happened a couple of times last year.

The desktop pc is running Windows 11, version 23H2.

Thanks, Frank

I use the Kindle Cloud Reader (https://read.amazon.com/kindle-library) to access and read ebooks in my Amazon Kindle library. Since the latest Firefox update something is preventing my ebooks from opening correctly. The ebooks open, but only a single page appears and none of the navigation controls load.

Amazon support suggested trying a different browser. I loaded the Edge browser and had no problems opening my ebooks. I prefer to use the Firefox browser so I hope you can fix this issue.

Regards, ddi