Firefox Support Forum

I am unable to de-select the "Ask to save logins and passwords for websites" setting. The option is checked and I cannot "uncheck" the box. The texted is grey and the check box is a light color denoting it's not able to be toggled.

I searched for a solution and it's not the same problem as others are having where they have the the "never remember history" option enabled. My setting is "remember history."

I am a personal user, and this is my personal computer. I have admin rights on my computer. Running Windows 10 Pro.

Screenshot attached.

Thank you for any help with this.

Hi,

I was using FF on Ubuntu 22.04.4 LTS. Had version FF 120.x and playing video in Netflix worked fine. Then I updated to FF 124.x and playing video stopped with error F7355-1203.

I've checked the DRM setting and it is enabled, I checked addons and I have OpenH264 and Widevine installed, both set to always active.

I've checked installed codecs and I do have libavcodec58 installed. No update for that available via apt. I also have ffmpeg installed, no problem with that either. I can play Netflix videos in Chrome, but not in Firefox now. Something happened to Firefox when I updated from 120.x to 124.x. Today I updated to 125.x, same problem, Netflix video won't play.

I've unchecked the DRM setting and re-checked it, and that does reinstalled Widevine but does not fix the problem.

Any ideas what could be the cause?

Hi All,

For some reason my tab icons look a little low, and I would like them more vertically centered.

I've been trying to move these icons around using some older code that doesn't seem to work anymore.

The code below no longer has any effect.

Does anyone know how to move the tab icons up 1 pixel?

Thanks!

/* padding doesn't move them */
.tab-throbber, .tab-icon-image { padding-bottom: 4px !important; }

/* margin doesn't move them */
.tab-throbber, .tab-icon-image { margin-bottom: -2px !important; }

/* can't even turn the icons off LOL */
.tab-icon-image { display:none !important; }

Hi,

This has been brought up before, but not with this exact question (not that I could find, at least).

I understand that cookies cannot be synced across devices, but this is not what I am asking for. Is there a way to make firefox sync the list of exceptions? Meaning, only the specified website URL and its status, not the cookies from these sites.

Recently upgraded to a new laptop, Thinkpad X1 Carbon 11th gen. Running a Wayland-based WM. OpenGL is working fine everywhere except Firefox. Works fine in Chrome, Blender, glxgears, Steam games. Firefox 121 gives the following error:

[GFX1-]: Failed to compile vertex shader: gpu_cache_update [ERROR webrender::device::gl] Failed to compile vertex shader: gpu_cache_update

Confirmed that MOZ_ENABLE_WAYLAND=1 is set.

❯ glxinfo -B name of display: :1 display: :1 screen: 0 direct rendering: Yes Extended renderer info (GLX_MESA_query_renderer):

   Vendor: Intel (0x8086)                                                                                                                                                                                                          
   Device: Mesa Intel(R) Graphics (RPL-U) (0xa7a1)                                                                                                                                                                                 
   Version: 23.1.9                                                                                                                                                                                                                 
   Accelerated: yes                                                                                                                                                                                                                
   Video memory: 31754MB                                                                                                                                                                                                           
   Unified memory: yes                                                                                                                                                                                                             
   Preferred profile: core (0x1)                                                                                                                                                                                                   
   Max core profile version: 4.6                                                                                                                                                                                                   
   Max compat profile version: 4.6                                                                                                                                                                                                 
   Max GLES1 profile version: 1.1                                                                                                                                                                                                  
   Max GLES[23] profile version: 3.2                                                                                                                                                                                               

OpenGL vendor string: Intel OpenGL renderer string: Mesa Intel(R) Graphics (RPL-U) OpenGL core profile version string: 4.6 (Core Profile) Mesa 23.1.9 OpenGL core profile shading language version string: 4.60 OpenGL core profile context flags: (none) OpenGL core profile profile mask: core profile

OpenGL version string: 4.6 (Compatibility Profile) Mesa 23.1.9 OpenGL shading language version string: 4.60 OpenGL context flags: (none) OpenGL profile mask: compatibility profile

OpenGL ES profile version string: OpenGL ES 3.2 Mesa 23.1.9 OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20

❯ inxi -G Graphics: Device-1: Intel Raptor Lake-P [Iris Xe Graphics] driver: i915 v: kernel

          Device-2: Bison Integrated RGB Camera type: USB driver: uvcvideo                                                                                                                                                         
          Display: wayland server: X.Org 23.2.4 driver: loaded: i915 note: n/a (using device driver)                                                                                                                               
          resolution: 1599x999~90Hz                                                                                                                                                                                                
          OpenGL: renderer: Mesa Intel Graphics (RPL-U) v: 4.6 Mesa 23.1.9 

❯ uname -a Linux nflx-erahhal-x1c 6.6.12 #1-NixOS SMP PREEMPT_DYNAMIC Mon Jan 15 17:57:06 UTC 2024 x86_64 GNU/Linux

On both my old laptop and a new one (so a new installation of Firefox), I'm unable to load Frontier Airlines' website (www.flyfrontier.com) and get a time-out message:

The connection has timed out

The server at flyfrontier.com is taking too long to respond.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

This happens even with all of my extensions disabled, with enhanced tracking protection turned off for that site and with HTTPS-only mode and DNS over HTTPS disabled. It also happens when using Firefox in safe mode. Safari loads the same website very quickly and with no problems. Does anyone know what might be going wrong? Thanks.

I often see that some pages take up too much memory. This critically affects the performance of my laptop with 8 GB of memory. However, I was unable to reproduce this behaviour. Now I have caught two web pages.

https://linuxhandbook.com/sort-top-command/ 

and https://www.tutorialspoint.com/how-to-find-number-of-ram-slots-in-linux The first page quickly takes up 1-2GB and continues to drain memory. The maximum usage was 7 GB on a laptop with 16 GB of memory. This behaviour is the same in Firefox and Chrome. The second page quickly takes up 2GB, which is very noticeable on 8GB laptops. Why do these pages take up so much memory? Most importantly, how can you protect yourself from such an unexpected memory consumption?

Recaptcha isn't working in Firefox. It works in Chrome, Opera, and Edge with no issues, it will either just go to a check mark or open the window with the pictures to choose, on both regular pages and on the Google Recaptcha Demo site Google Recaptcha Demo site. But when I load a page that requires Recaptcha in Firefox, it just spins forever. It was working fine a few hours ago, and I didn't change any settings or anything in Firefox. I was filling out a job application and it worked fine, then I went to another job application and Recaptcha won't work at all, even on the Recaptcha Demo site.

I'm on version 125.0.3 (64-bit), on Windows 10. Not using a VPN or anything like that, just a standard Ethernet connection, with whatever Charter gives me.

Steps I've tried, none of which have helped:

1. Cleared Cookies. 2. Restart Browser. 3. Restart Computer. 4. Restart Modem and Router. 5. Opening Firefox in troubleshooting mode. 6. Ensured Firefox was up to date. 7. Reinstalling Firefox. 8. Turned Connection Settings to no proxy. 9. Turned off Enhanced Tracking Protection. (It's set on standard otherwise, and I didn't change it) 10. Release/Renew IP via Command Prompt.

I'm genuinely at a loss of what to do, after a couple of hours of searching around for solutions. I don't get how it just stopped working in the span of like ten minutes when I didn't change any settings or anything. Firefox is my main browser and it would be a tremendous pain to have to use another browser for any pages that require Recaptcha.

Any assistance or advice to solve this problem would be greatly appreciated!

I am having an issue in browser like most of the times when try to open sites even sometimes my own cavity back irons site the browser giving error "wait or close page" like this & sometimes browser crash suddenly and reopen. Why it's happens? kindly let me know the solution. Thanks.

Hi, I would like to customize the apps that firefox shows me when I click the address bar. In the attached image, you see youtube, google, reddit, wikipedia, twitter. I would like to remove some of these apps. How can I do that?

Also, there are suggested search engines on the bottom, including amazon, bing, ebay. How can I customize the apps which appear in that list? Again, I want to remove some of these apps.

Thanks.

Locking this thread, please continue here: [/questions/1446987]
A bit desperate here. Windows crashed with no chance of repairing the installation. Hard drive And all files on it are accessible. Firefox had thousands of bookmarks for a very important project.

There seems to be no Firefox profile on the drive. Searched in hidden folders as well. Certainly not where it’s supposed to be: …\AppData\Roaming\Mozilla\Firefox\Profiles

Search for all files on the drive, but there seems to be no SQLITE or JSON files related to Firefox.

Not even a folder anywhere in the drive called Mozilla or Firefox or Profiles or Profile (at least not in relation to Firefox).

There’s no file called places.sqlite or bookmarkbackups anywhere on the drive.

The drive itself seems to be in a good condition and all other files are there and accessible. The file system doesn’t seem to be corrupt And man thousands of bookmarks were there before windows crashed.

Also checked places in \Roaming\ Just in case, as sometimes it could be found there for some installations.

Nothing found anywhere so far. Seems like running out of options.

Any ideas would be greatly appreciated.

Thank you very much everybody for your time and attention.

Hello, today firefox has been appearing as a blank icon on my taskbar. I have tried solutions suggested in older posts but it did not help unfortunately. if i try to

1- right click unpin from taskbar the icon shows once more. 2- right click, the icon disappears/becomes blank. 3- click pin to taskbar, the icon remains blank.

attached is the image showing the steps i described above

Suddenly, now on FF 119.0.0.1, JPEG Images no longer open in new tab when clicked with mid-mouse-button (previous behaviour, wanted), instead they get downloaded, safed to DL-folder, and maybe opened in 3rd-party-app. I tried to change the Open-with settings, but to no avail - there's no option to 'Open in Firefox'/Internally. (Only Open with../Download)

I've tried older guides on the topic, which didn't apply here it seems, also cleaned cache, etc.

What's the best way to set up Startpage private search in Firefox? Should I manually change the settings or install the extension? Also, it seems like Firefox could improve the process for us.

I am having this issue where Firefox only keeps "Today's" history. I have thoroughly looked at the community's similar issue fixes.

I do not have Private Browsing on. I have set "Custom Settings History:

 -Remember browsing and download history
 -Remember search and form history

I do not have CC Cleaner or like apps and the one I do is on auto-manual and does not clear FF.

There is no reason for this. I would like to know when answering, what are a couple of likely causes for this. It appears by many queries here and on Google this has been an issue for years and FF seems not to want to fix it or know about it. Your help is appreciated.

Is there a way to turn off tracking URL fragment insertion from the release notes page when clicking "What's New" in the Firefox update modal?

When I click "What's New" in this modal (see Screenshot 1), it loads the release notes page for my current version (although it really should load the release notes page for the version it wants me to upgrade to, but that's another issue altogether), and inserts a bunch of tracking URI fragments onto the URL (see Screenshot 2).

Is there a way (in Settings, about:config, Windows Registry, etc.) to disable that fragment insertion?

I purchased a new computer, was finally able to download Firefox. When I go to use it, frigging Microsoft BING come up. How do I fix it? Thank you for your help. Susan

p.s. I am at work, the new computer is at home., The version of Firefox was downloaded yesterday and the operating system is Windows 11

When reloading a page, or navigating to a new page, the default Stop icon momentarily appears over my own Reload icon, and the default Reload icon also appears over my Stop icon.

Please see attached image and animation.

Any idea if this is a minor bug?

Below is my code to split the Reload button into Reload & Stop buttons, then to add text to the navigation buttons, and finally to add icons to the navigation buttons.

This anomaly happens whether or not I split the Reload & Stop buttons. With just a single Reload button, I'm also seeing the default Reload icon appear over my own.

Thank you.

/* ---------- SPLIT RELOAD BUTTON INTO RELOAD & STOP ------------- */

#reload-button, #stop-button {
   display: inherit !important; 
} 

#reload-button > .toolbarbutton-icon {
  -moz-appearance: none !important; 
}

/* ------------ ADD TEXT LABELS TO NAVIGATION TOOLBAR BUTTONS --------------- */

/* Shows both icon and label for toolbarbuttons */

toolbar .toolbarbutton-1[label]{
  flex-direction: column;
  align-items: center !important;
}

toolbar .toolbarbutton-1[label]:not([disabled]):hover{ background-color: var(--toolbarbutton-hover-background) !important; }

toolbar .toolbarbutton-1[label] > .toolbarbutton-icon,
toolbar .toolbarbutton-1[label] > .toolbarbutton-badge-stack{
  padding: var(--toolbarbutton-inner-padding) !important;
  padding-bottom: 0px !important;
  height: calc(var(--toolbarbutton-inner-padding) + 16px) !important;
  border: none !important;
  background-color: transparent !important;
  box-shadow: none !important;
}

toolbar .toolbarbutton-1[label] > .toolbarbutton-text {
  display: flex !important;
  min-height: 16px !important;
  padding-top: 3px !important;
  padding-bottom: 6px !important;
  background-color: transparent !important;
  overflow: hidden;
  width: 9ch; /* changes space between buttons */
}
toolbar .toolbarbutton-1[label] > .toolbarbutton-text::before{
  margin-inline: auto;
 }
:root:not([uidensity="compact"]) toolbar .toolbarbutton-1[label] > .toolbarbutton-text{ padding: 2px !important; }

/* ------------ ADD CUSTOM ICONS TO NAVIGATION TOOLBAR BUTTONS ----------- */

#back-button {
   list-style-image: url("image/back.png") !important;
   padding-top: 8px !important;
}
#back-button image{
   max-height: 16px !important; 
   max-width: 16px !important;
   padding: 0px !important;
   margin-bottom: 3px !important;
}
#forward-button {
   list-style-image: url("image/forward.png") !important;
   padding-top: 8px !important;
}
#forward-button image{
   max-height: 16px !important; 
   max-width: 16px !important;
   padding: 0px !important;
   margin-bottom: 3px !important;
}
#reload-button {
   list-style-image: url("image/reload.png") !important;
   padding-top: 8px !important;
}
#reload-button image{
   max-height: 16px !important; 
   max-width: 16px !important;
   padding: 0px !important;
   margin-bottom: 3px !important;
}
#stop-button {
   list-style-image: url("image/stop.png") !important;
   padding-top: 8px !important;
}
#stop-button image{
   max-height: 16px !important; 
   max-width: 16px !important;
   padding: 0px !important;
   margin-bottom: 3px !important;
}
#print-button {
   list-style-image: url("image/print.png") !important;
   padding-top: 8px !important;
}
#print-button image{
   max-height: 16px !important; 
   max-width: 16px !important;
   padding: 0px !important;
   margin-bottom: 3px !important;
}
#home-button {
   list-style-image: url("image/home.png") !important;
   padding-top: 8px !important;
}
#home-button image{
   max-height: 16px !important; 
   max-width: 16px !important;
   padding: 0px !important;
   margin-bottom: 3px !important;
}