Firefox Support Forum

I just got a new iPhone SE and want to transfer my Firefox passwords, maybe home-screen favorites, but not all the history, extensive bookmarks, etc. from my Mac. Is there a way to do that?

I recently did a factory reset on my laptop, and I thought that the firefox settings will be saved when I next connect. I lost all the websites that I was connected to and all of my browser settings. Is there any way to get all my settings back?

Hey guys,

I transitioned over to a new Macbook. After installing Firefox I opted to log in to my "sync account" in order to retrieve all my bookmarks, add-ons, saved passwords etc. that I was using on my previous Macbook. On the old Mac, I synced the Firefox profile data one last time and formatted the device. Now when I log in with the account, no data gets synced. There definitely was an account as when I followed the sign-in process, it didn't ask me to create a new account. It simply asked for my email, followed by my password and the One-Time-Password that was sent to my email.

As a test, I signed out of this profile on the new Mac after not getting any results and tried to sign in with another Firefox profile. It immediately started retrieving that profile's data (I.e add-ons started getting installed). I cancelled that sync to not fill the browser with that data. But logging into the troublesome account again, still no data gets retrieved.

I really need to retrieve that profile with all my data. Any assistance would be much appreciated.

Title sorta says it all. The other day when I opened FireFox on my laptop it said my account had been disconnected, and to re-sign in. In a long story short, I did not have my phone for several weeks and it was dead. I received it afterwards, did not allow it to connect to the internet, and still have that old profile data on my phone.

Can that data safely be retrieved or re-synced to my account? If so, how? It would be iPhone to Windows 11 install.

Respectfully, Michael

I have Firefox installed everywhere. On my main Windows 10 machine Firefox is forgetting Firefox Multi-Account Containers containers. I also have Firefox Nightly installed on the same machine, and it's giving me no issues. Sync is on, version 8.0.7, tried uninstalling, deleting Firefox, and I wonder if there's a fix or if this is a larger problem.

Whenever I sign into Firefox, all my themes, add-ons/extensions are added via Firefox Sync. That's fine, but the problem I have is that whenever I sign into any Firefox browser, an old theme I used to have that I no longer have on my account keeps coming back, and I've tried to find solutions to this issue, but none have had this kind of issue. It may be similar to issues those have had, or currently have, but I can't seem to do anything to remedy this issue.

Keep in mind that this is not a Firefox browser issue, it is an account issue.

I'd be deeply grateful to any assistance you may have for me.

After the update I found that passwords were deleted and browsing history in a way that tried all the solutions did not work. To find these synced files? And how do I get it back to the Browser? The sync list is currently empty.

Team, My firefox time is not sync with my system time. Can you suggest what can be done here. Current time is 10:12AM but whenever new mail is coming the time is showing something different.

Regards, Manish Kumar

I was trying to use the sync function on my MacBook Pro. However, the browser does not seem to log in at all. In the top right menu, it still shows the "sign in" button, instead of my email address. (see the attached pictures which I captured from my mac and a virtual machine running Firefox ESR on Debian. Another test on the flatpak version on the vertural machine apears to be normal.

Checks on account activities indicates the login histroy exsits, yet the syncing function remains unavailable.

the browser on the Mac is Version 102.0.1 (64-bit) which apears to be up to date the browser on the virtual machine is Version 91.11.0esr (64-bit)

information for the systems and machines can be found in the pictures attached.

Hi, my laptop died and cannot access to it anymore. I got a new laptop and installed Firefox. I tried several passwords but could not remember the correct one so I changed it. When logged in, I found my account empty. How do I restore my data? I search in Firefox website and seems that to restore I need to access in my old computer with the new password, but my old laptop does not even turn on anymore. Please help

I had this issue and corrected it for my account, but a friend has the same problem and I forgot the fix - yes, I'm an old man!

How do I eliminate the Sea Monkey browser as default in Sea Monkey mail? I want to clink a link in the email and had have it open in / with FF.

THANKS Steve

I cannot sync my new laptop to my computer and iPhone. I have tried for 3 days without any luck. Could someone PLEASE help me with this problem??

Thank you in advance - Adrienne

1. i have firefox on my pc, now i installed it on my laptop 2. synced to my account on laptop 3. the internet went out halfway through the syncing process (only 3 addons or so installed and then it got stuck) so i closed my laptop and forgot about it 4. i opened firefox on my PC and the account synced 5. the addon bar flashed and all the addons except for 3 are now deleted (they are NOT disabled, they are completely gone from the addons page)

I don't remember the name of every addon i had installed but I need them back.

How can I sync my Firefox browser? It always asks for my Primary Password. I tried resetting my password, deleting/recreating my account, and I'm always asked for the "Primary Password". I can log into Firefox Accounts with my e-mail and known password, but I can't reach the sync option because I'm always asked for the "Primary Password", which seems to be out of sync with my Firefox Account.

A while ago I made a Firefox account with my Yahoo email address as the primary email, and my Outlook email address as the secondary email. Eventually I realized that I didn't need my Yahoo email account anymore, so I deleted it, forgetting that it was being used as the primary email for my Firefox account. Now I can't remove my Outlook email from my Firefox account without verifying my Yahoo email account, and I can't even delete the Firefox account since it was made under the Yahoo email account as a primary email address.

Now I can't use my Outlook email address to create a new Firefox account either.

Good morning, good afternoon or good evening to whoever is reading this,

Yesterday in the early hours of the morning my Firefox updated, and after it restarted following this I lost my session - I have tried to restore my previous session, and sync to the previous session, but both have been unsuccessful. How can I restore that session?

Synchronise options show two sessions - image attached - the new session (red) following the reboot, and the old session (green) that I want to go back to, how can I do this?

I'd really appreciate any advice.

Thank you very much.

Best regards, Sarah