Showing questions tagged: Show all questions
  • Solved

Using the 'Chat' facility on the HSBC website

Hi, Let me start with two points: (a) this is the first time that I've used this site, so if I do anything wrong please just tell me and I won't do it again, and, (b) I'm… (read more)

Hi,

Let me start with two points: (a) this is the first time that I've used this site, so if I do anything wrong please just tell me and I won't do it again, and, (b) I'm no technician (I deliberately use Firefox because I believe in Mozilla's business principles, not because I think Firefox is technically superior to other browsers - although I'm quite prepared to believe that it is) but I can follow instructions. OK, so having said that …

I am using the latest version of Firefox [98.0.2 (64-bit)] on a bog standard Dell laptop under Windows 10 [Edition Windows 10 Home, Version 21H2, OS build 19044.1620, Windows Feature Experience Pack 120.2212.4170.0].

I have recently opened an HSBC bank account. If I try to access their UK online banking site (https://www.hsbc.co.uk/) using Firefox (which I should very much prefer to do than with any other browser), it is missing the most important feature of 'Chat' (the only sensible way of talking to HSBC without having to endure a half-hour wait). However, if I access it using any other browser (e.g., Microsoft Edge) the 'Chat' facility is available in the bottom right-hand corner of the screen. Please note that with Firefox I am using a 'container' (called HSBC) - I don't think that Edge has similar facilities.

Can anybody please tell me whether I might have some setting or other (e.g., say something to do with 'pop-ups' which I think that the HSBC's 'Chat' facility uses) set incorrectly?

Thank you and best regards

John

Asked by the.sharps 2 months ago

Answered by FredMcD 2 months ago

Firefox Glitches When Lots Of Tabs Are Open

I'm quite the multi-tasker and use Firefox as a daily driver. However, after updating to 99.0.1, Firefox often starts glitching when I have lots of tabs open. This has be… (read more)

I'm quite the multi-tasker and use Firefox as a daily driver. However, after updating to 99.0.1, Firefox often starts glitching when I have lots of tabs open. This has become an issue, since I do a lot of my work online and when FF crashes, I lose a lot of unsaved work. Some things I've tried - o) Refreshing The Browser o) Reinstalling o) Tried Troubleshoot mode and clearing startup cache

Asked by Maathew 2 months ago

Last reply by FredMcD 2 months ago

Imageses show streched sometimes

On my website https://hangr.eu/en/product/hangr-ski-holder/ the main product picture is stretched sometimes after refresh it is ok and sometimes even gallery is missing o… (read more)

On my website https://hangr.eu/en/product/hangr-ski-holder/ the main product picture is stretched sometimes after refresh it is ok and sometimes even gallery is missing on other browsers i don't have this issue.

Asked by kub.michal1 2 months ago

Cannot open www.washingtonpost.com on Firefox

suddenly, I cannot open www.washingtonpost.com on Firefox 99 for the first time in years. It briefly opens, then disappears. I can open it in Private Browsing window w… (read more)

suddenly, I cannot open www.washingtonpost.com on Firefox 99 for the first time in years. It briefly opens, then disappears. I can open it in Private Browsing window with no problem. All the security preferences have me confused. I don't want to switch to Safari. Please help!

Asked by danny50 2 months ago

Last reply by FredMcD 2 months ago

Gmail not loading in Firefox 99.0.1

I have had a problem with Gmail since yesterday April 13, which was the same day my browser updated to 99.0.1. I'm using a Windows 10 machine. Gmail is displaying the "Oo… (read more)

I have had a problem with Gmail since yesterday April 13, which was the same day my browser updated to 99.0.1. I'm using a Windows 10 machine.

Gmail is displaying the "Oops… the system encountered a problem (#001)" error message and will not load my inbox. Other websites in Firefox load fine (including other Google apps like Drive and Calendar), and Gmail works fine in other browsers.

Asked by charwood13 2 months ago

Last reply by cor-el 2 months ago

Reinstall destroyed my user profile. Now what?

A reinstall destroyed my user profile. The solution offered by Mozilla--go to about:profiles and select a profile--fails to reveal any profile other than the default. H… (read more)

A reinstall destroyed my user profile. The solution offered by Mozilla--go to about:profiles and select a profile--fails to reveal any profile other than the default. How do I get my old bookmarks back, which took hours to configure? (Windows 10)

Asked by djchit 2 months ago

Last reply by FredMcD 2 months ago

Disconnected from firefox sync after update

Hello, Recenetly, firefox updated and logged me off my firefox sync account, i do not remember the password and the only way i could get access back to the account would … (read more)

Hello,

Recenetly, firefox updated and logged me off my firefox sync account, i do not remember the password and the only way i could get access back to the account would be to reset my password in the cost of all my data i had on the account, which does not make sense because why would i want my account back if its gonna be empty with no data whatsoever, i would like to believe that theres an alternative solution where i dont have to lose all my logins and passwords.

Sincerely, Saad Cheddad

Asked by saad.cheddad.15 2 months ago

Last reply by FredMcD 2 months ago

lost everything with firefox

my pc had friend so when i got a new one i lost all of my firefox data, how can i get all of it back so i was forced to start all over, i lost all my, bookmarks, tabs, hi… (read more)

my pc had friend so when i got a new one i lost all of my firefox data, how can i get all of it back so i was forced to start all over, i lost all my, bookmarks, tabs, history and saved passwords

Asked by dj_dean 2 months ago

Last reply by FredMcD 2 months ago

  • Solved

Honey App not working with new FireFox update

My Honey shopping app is no longer working with the newest FoxFire update. I've uninstalled/reinstalled Honey THREE times and still not working. Have gone into Firefox … (read more)

My Honey shopping app is no longer working with the newest FoxFire update. I've uninstalled/reinstalled Honey THREE times and still not working. Have gone into Firefox App Manager and Honey shows green, meaning it has permission to run. HELP!

Asked by momaearth 2 months ago

Answered by momaearth 2 months ago

firefox sync server reverse proxy not working

I'm self hosting a firefox sync server on unraid. If I set it up on the local network, it works. I use this public address in the docker container http://localhost:5000… (read more)

I'm self hosting a firefox sync server on unraid. If I set it up on the local network, it works. I use this public address in the docker container http://localhost:5000 and the about:config server as identity.sync.tokenserver.uri = http://localhost:5000/token/1.0/sync/1.5.

Now if I switch to my reverse proxy, I use this public address in the docker container http://firefox.mydomain.com and the about:config server as identity.sync.tokenserver.uri = http://firefox.mydomain.com:5000/token/1.0/sync/1.5. It does not sync. I get an error if I use that url in the browser link. If I make it http://firefox.mydomain.com/token/1.0/sync/1.5 (taking out the port number), my browser displays a json page. But if I remove the port number in the about:config and make it identity.sync.tokenserver.uri = http://firefox.mydomain.com/token/1.0/sync/1.5, it logs me out of the firefox account.

The reverse proxy is passing port 5000 through, so that is why not specifying it returns a valid browser page. The about:config seems to need the port specified to work. Otherwise I'm getting logged off. Is there a workaround to this?

Asked by firefox1812 2 months ago

Last reply by firefox1812 2 months ago

  • Solved

Access Denied

I am getting: "Access Denied You don't have permission to access "http://www.foxnews.com/" on this server. Reference #18.4f102017.1649951199.9ba34cde" Worked OK Previous… (read more)

I am getting: "Access Denied You don't have permission to access "http://www.foxnews.com/" on this server. Reference #18.4f102017.1649951199.9ba34cde" Worked OK Previous day. Nothing new on System. Other computers/Tablets OK.

Firefox 99.0.1 64 bit David Northrup

Asked by dnorthrup 2 months ago

Answered by FredMcD 2 months ago

Cant load any website secure or not

Secure Connection Failed An error occurred during a connection to www.google.ca. PR_END_OF_FILE_ERROR The page you are trying to view cannot be shown because the authe… (read more)

Secure Connection Failed

An error occurred during a connection to www.google.ca. PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by elantz1 2 months ago

Last reply by FredMcD 2 months ago

  • Solved

Firefox not playing embedded Youtube videos in my phpBB forum

Firefox recently stopped playing embedded youtube videos on my phpBB forum site? i keep the latest firefox and only recently showed up embedded videos play fine on Chrome… (read more)

Firefox recently stopped playing embedded youtube videos on my phpBB forum site?

i keep the latest firefox and only recently showed up embedded videos play fine on Chrome and others

here's a link to my forum which includes an embedded Youtube video demonstrating the issue, does it play on your browser? (ONLY firefox has an issue on my computer, chrome, etc. work fine)

https://www.mchenrysoftware.com/board/viewtopic.php?t=2045

thanks for any tests/insight into what might be causing the issue

brian

ADDITIONAL COMMENT: why don't you include a date on these posting? a lot of wasted time on old posts? and also need a 'Preview' on these before posting?

Asked by Brian 2 months ago

Answered by FredMcD 2 months ago

Missing bookmarks

As if this morning, all my bookmarks have disappeared. I did a Firefox search for the problem and got a page titled "My bookmarks have disappeared". I followed the dire… (read more)

As if this morning, all my bookmarks have disappeared. I did a Firefox search for the problem and got a page titled "My bookmarks have disappeared". I followed the directions:

1. Click on the menu button to open the menu panel. Click Bookmarks and then click the Manage Bookmarks bar at the bottom. 2. In the Library window, click the Import and Backup button and then select Restore. 3. Select the backup you want to restore from the list of dated automatic backups.

   You can also select Choose File...to restore bookmarks from the manual backup, if you created one.

4. After confirming your choice, the bookmarks from the backup you selected will be restored.

The backup was not restored. I need help.

Asked by Jazz Record Center 2 months ago

Last reply by FredMcD 2 months ago

Cant see any yahoo comments at all except on Microsoft edge

I lost all my comments I think it was before the last upgrade, I can see them perfectly on Microsoft edge but not here and not on IE. I tried some of the old posts chang… (read more)

I lost all my comments I think it was before the last upgrade, I can see them perfectly on Microsoft edge but not here and not on IE. I tried some of the old posts changing themes to no avail, and I am currently in troubleshooting mode and still nothing. Is their a fix? I do not want to use the M.E. crap. Thanx!

Asked by thereal_dream_maker 2 months ago

Last reply by FredMcD 2 months ago

Sorry! 0 results found for ‘With the update installed today 4-14-22 my tabs would not restore. Solution present via google are 3 years or more old and not applicable. Please help me restore my previous tabs from yesterday’ for ‘Firefox’

Sorry! 0 results found for ‘With the update installed today 4-14-22 my tabs would not restore. Solution present via google are 3 years or more old and not applicable. Ple… (read more)

Sorry! 0 results found for ‘With the update installed today 4-14-22 my tabs would not restore. Solution present via google are 3 years or more old and not applicable. Please help me restore my previous tabs from yesterday’ for ‘Firefox’

Asked by sbdick1945 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Forwarding one website to another stopped working in Firefox and Firefox private window.

I set an older website to forward to my new website. This worked and then stopped working. Both sites are GoDaddy hosted. GoDaddy teach person was did not have the forwa… (read more)

I set an older website to forward to my new website. This worked and then stopped working. Both sites are GoDaddy hosted. GoDaddy teach person was did not have the forwarding problem. Private window in Firefox didn't help. Clearing cash, etc. didn't help. Edge worked with problems. Safari on my phone worked without problems. My Firefox is all up to date.

GoDaddy googled this problem and said a solution might require a change of Firefox "rules," but I have no idea what that might mean.

Any help is appreciated. Firefox is my browser always.

Ron Massey

Asked by rmassey 2 months ago

Last reply by Dropa 2 months ago