Firefox Support Forum

Hello, FireFox Updated my 17" MacBook Pro- High Sierra on July 30, 2023 successfully to 115.03. There was another update today Aug 1st 115.1esr, which said it Failed for an unknown reason. Can anyone tell me how I can find out what happened? See attached update message.

Thanks in advance for your help.

Just to preface I have already tried looking for a similar issue in support and most of the answers are like "just make sure to not be in private browsing" but I am sure that I am not and my extensions are all allowed in private browsing anyways. I also know this is not a theme issue as after I removed ublock origin and re-added it to firefox the extension icon showed up in the menu just like usual, but I do not want to do this for every single extension as I have a large amount and I am worried about personal settings that I have saved being undone. In the past I have used this same firefox setup without any of these issues whatsoever and without changing any settings since then.

The main issue is that when I click the extensions menu toolbar icon (the puzzle piece) it only takes me to about:addons. On this page I can confirm all my extensions are there, and I know that they are working, due to things like ads still being blocked from ublock origin or tracking links being blocked from clearURLs. However there is no icon for them after clicking/right clicking the the extensions puzzle piece, or when using the "customize toolbar" feature, or in the overflow menu, or in any other possible place. I have also tried telling the toolbar to reset to default and this does not help. Since the puzzle piece icon never shows me a menu, there is no way to right-click an extension and get the menu option to "pin to toolbar" as this option can't be found in the about:addons page as far as I have found.

Is there any way to fix this beyond just re-adding every single one of my extensions?

Hi ,

I tried to activate my firefox account on my new laptop. I also tried to add this new computer to firefox sync. The system shows me, that I am logged in with both my old and new computer After entering the password I am told that firefox account will sent me an e-mail to verify the account. I am told that I will receive a code at my e-mail address. The stored e-mail address is correct. I am told that the e-mail has been sent to my e-mail address. I have tried to receive an e-mail from my old computer as well. Whatever I do even after I added accounts@firefox.com into my contacts. I still don´t receive any e-mails with verification codes or links to verify my e-mail address. I really don´t know what else to try. I did not find any support adresses for firefox in europe. Please can anybody help.

My windows install in my dualboot pc is unable to open at the moment, I can access the windows files from my linux. But i need the firefox data on that pc that I kept. I don't remember which email I used on that account so I'm kind of stuck on getting my data from online. Is there a way to recieve all the data from another drive without opening firefox?

Hello team,

After the most recent update I have been having issues with the Youtube video playback. Upon loading a video it works fine, however once I click on the progress bar to skip to a certain point of the video, the video pauses, the progress bar tracker gets set to 0:00, the video starts buffering and I have to click 3-4 additional times on the specific time I want to skip forward to, in order for the video to even continue playing. I have restarted my PC, cleared cache and cookies, re-installed the browser and nothing works. Mind you, when trying to watch videos on either Edge or Chrome, there is no such issue and the progress bar works fine. I really do enjoy Mozilla, but if this keeps up I will have to change browsers it is bugging the hell out of me.

Looking forward to receiving any help.

Kind regards, Petar

Hello there, I'm getting following warnings when I set report-to directive.

Content-Security-Policy: Couldn’t process unknown directive ‘report-to’ Content-Security-Policy: This site (http://puvipavan.local) has a Report-Only policy without a report URI. CSP will not block and cannot report violations of this policy.

These are the passed headers:

Content-Security-Policy-Report-Only: default-src https:; report-to csp-endpoint; Report-To: { "group": "csp-endpoint", "max_age": 5000, "endpoints": [ { "url": "https://example.com/csp-reports" } ] }

Am I missing something? I'm using the latest version of Firefox as of July-31-2023(115.0.3 (64-bit))

Websites displayed in Firefox use ridiculously low contrast for their text. This composition box is a prime example. 30 years ago when my eyes were 30 years younger web sites tended to use BLACK TEXT on WHITE BACKGROUNDS, with fairly THICK FONTS.

Over the last 5 to 10 years websites and/or browsers have adopted much the terrible Apple Style used in its packaging: Light Gray Text on Lighter Gray Backgrounds *and* very Thin Fonts. Fortunately websites/browsers have not yet generally followed Apple's lead to the use of about 4 point fonts.

    I'm using:
         * Firefox Browser 115.0.3
         * MacBook Pro 15"
         * macOS Monterey  ver. 12.6.7

How can I greatly increase the contrast and the density of text displayed by the Firefox Browser?

Firefox autoprints Microsoft Word and Excel documents despite setting otherwise.

about:config print.always_print_silent is now set to false. (was somehow set to true). After I set to false and reboot, same behavior occurs. I verified that same behavior does not occur in other browser.

After updating a W10 laptop from 115 to 116 of FF the user started having problems with getting to different websites (sites they worked on/with regularly). The problem is the cert DB. The doc I found says that it is cert8.db. Actually it is now cert9.DB.

What I had to do was go to task manager and kill a task that was holding the cert9.db file. Then I could rename it (cert9.old.db). Then restarted their laptop and FF came up and started fixing the cert file (as expected). This seems to have fixed their problem.

I'm a web developer working on an app running in Docker on my MacBook. Chrome, Edge and Safari trust the self-signed certificate that has been imported into the Mac's root certificate store and have no security issues, but when I try and access the web app, I'm hit with "Warning: Potential Security Risk Ahead" and the error code is MOZILLA_PKIX_ERROR_CA_CERT_USED_AS_END_ENTITY

I really miss Firefox, particularly the multi-account containers feature. What do I need to do so that Firefox will trust my certificate for my local web app?

My previous version of Firefox was on the fritz and I was afraid there was malware in it so I uninstalled it. When I reinstalled it I realized all my bookmarks were missing and I can't figure out how to restore them from my profile or a previous backup. Please help! Thank you.

I am running the latest version of Firefox (115.0.3 (64-bit)) with NO ad blockers. Whenever I try to watch videos on Paramount Plus, I get an Error 3005 message. I can watch videos on Paramount Plus on both Chrome and Edge where I DO have ad blockers running. What else can I do?

I am a backend developer (API maintainer) and I use firefox as my primarily browser at work. A feature that I would find very useful would be that firefox prettifies the "Form Data" under the "Request" tab when a request is selected under the "Network" tab in the developer tools, and with prettify I mean to display in multiple lines and highlighted properly (for a comparison example you can take the "Postman" application feature under the "raw" tab).

As of now it only displays the form data in a single horizontally scrollable line and it also has a "Raw" toggle.

Thank you and keep up the good work.

the download complete sound is too damn loud, is there a way to disable the alert? i use my computer connected to my tv and so far the only way i have found is to mute the system volume. i am looking for a setting in firefox to change.

I'm having an issue when saving bookmarks, I'll find a nice recipe, save it to my recipe folder, little blue star will show on the page showing its bookmarked but when I go to the folder, it's nowhere to be seen. I'm not sure what I'm doing wrong here, it use to work just fine before.

I've tried all the ways mentioned to delete my search history, other than deleting each entry individually. Three particular websites just won't go. Is there some umbrella action that will delete all these references?

Having this issue with Youtube since a few days ago, on version 115.0.2 and 115.0.3, and only for videos encoded in AVC/H264. VP9 and AV1 encoded videos have no trouble buffering, only H264 is affected. Happens with or without adblocker, and on different OS. Cookies cleared, no dice.

Video would load the first 20-40 seconds, then does not buffer at all subsequently once it reaches the end of that portion. I have to skip a few seconds forward for it to load the next 20-40 secs, then it would get stuck again.

I can get around this issue by either lowering resolution to 480p (which looks terribly unwatchable), or turn VP9 streams back on (which does not work correctly on my setup, there's a driver bug that hasn't been fixed).

The sure way, and strange thing, is that AVC/H264 videos load and buffer with absolutely no issue when I'm logged out of my account. Also, works with no issue in Chromium, even while logged in.

Anyone facing this or similar issue recently too? Is it still ongoing for you?

I have four active Firefox windows, each with quite a few tabs. I have been closing and re-opening Firefox with no issue until today. Earlier this week I updated my Mac OS to Ventura 13.5, and Firefox was still operating normally after the installation (closing and re-opening with all windows and tabs intact).

Today however, when I restarted Firefox, no windows opened automatically. I closed and restarted a few times, and finally one window opened intact; however the other three windows (still dispalyed on the "Windows" menu) refuse to open. When I look at my Firefox app on my iPhone, it also shows all the tabs intact.

What can I do to get these to open? I am running Firefox version 115.0.3.

After updating the browser from 115.03 to 116.02 it is lagging like crazy and the Cpu usage was extreme. But when i switched back to 115.03 everything was just fine. I think the new update is not good, i will say it is pretty bad. Please solve this problem with newer update. Thanks