Firefox Support Forum

A few days ago the Best Buy website started giving me this message:

We’re sorry, something went wrong.

And yesterday I cannot get into the Walmart website.

This was all working perfectly fine last week. What's up Mozilla??? Oh, and both websites work perfect on Chrome as I had to use them to place my orders because Mozilla decided to all of a sudden make changes...

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

This is a site that I visit a half a dozen times a week, and have been for years.....

YouTube TV won't load in my Mac OR my Windows Firefox.

Error: "Please use the latest version of Firefox to watch YouTube TV on your desktop."

I'm running 99.0.1. Enhanced tracking off. Extensions off.

YouTube support has been no help! Any ideas here?

Thank you.

Today is 10-12-2023 and as of the last update to Firefox (118.0.2) external news links on posts in Facebook or Facebook messenger no longer work on WIN11pro64 computers as indicated through testing.

There is only an "I beam" indicator and frequently the posted news article links; and images do not appear when using Firefox (however they do appear on other browsers; no issues detected). As noted, this anomaly also applies to Facebook messenger external news links. Based on timing of this update 118.0.2 and the repeatability of the failure on various computers (with WIN11) and the absence of any other changes to all of the computers, all indicators are that this is not a Facebook issue and as nothing else on any of the computers has changed the 118.0.2 has an apparent issue. (In summary this effects every one of the 5 WIN11pro64 computers I have tested with the Firefox update, so far)... the only change to ALL OF THESE DEVICES was and is the Firefox update (118.0.2) .

In addition have tested Firefox and Facebook on 2 additional computers (WIN764pro) - to keep comparative balance; on 1 win7pro64 unit the Firefox app was not updated and on the other win7pro64 system it was updated to 118.0.2.

And after that round of testing the outcome was conclusive - the Facebook external news links work seamlessly and without issues (NO UPDATE TO FIREFOX ON ONE COMPUTER with WIN7pro64 and an UPDATED Firefox (118.0.2) with WIN7pro64 on the other)... both systems worked and the noted failure was not present.

These tests conclusively indicate to us internally that updating the WIN 11 units to 118.0.2 was a mistake.

Additionally for further comparison for this note - with Firefox update 118.0.2 Facebook external news links DO function on Opera and Chrome (for both WIN 7 and WIN11) all computers tested are the original 7 ... I have not tested other browsers for compatibility nor have I tested other computers, as the data seemed conclusive.

NOTE: If you are planning to respond please do not 'guess' (SWAG) at what you randomly speculate the issue(s) might be, as that would be an unproductive use of everyone's time... if you don’t have a proven solution you don’t have a solution, thank you.

If there is someone with knowledge of the 118.0.2 update that can offer an intelligent and proven solution please do so here...

but haphazard proposals of random unrelated experimentation without tested basis...or the concept of incorporating unproven suggestions such as maybe you should "change this" or "reinstall this" or "blah blah" when (I reiterate) the only changes to six (6) of these computers is the update 118.0.2 nothing else the seventh computer has an older version of Firefox and win 7 pro64. 118.0.2 functions correctly with win7pro64 and on Opera and Chrome browsers.

All intelligent proven workable input is appreciated because as of now Firefox for any and all of the WIN11 computers here Firefox has been removed from our approved list; as further failures are unknown.

Hi, My Firefox doesn't work with when I try to ear my radio, while working with other browser without problems like Edge & Chrome. I hope someone can direct me for fix a problem Thanks Cariboou

here the link: https://wsmradio.com/opry-nashville-radio/

FF updated yesterday with the new Ubuntu 22.04 (Pop) update to 99.01. Since the update the volume control inputs are essentially disabled on all web sites, and they default to max - even when muted.

Example - youtube - all videos play full volume Reddit - even muted videos play full volume

The volume can now only be controlled by the system slider.

The same behavior does not occur in other browsers - e.g. Chromium, Opera, etc.

Can anyone assist?

I have found that after a short time Firefox stops displaying images in Facebook and only shows a description of what it thinks the image is. I have Firefox version 95.0.2 (64-bit) with Windows 10 with the latest updates installed. I have a Dell laptop with an i7 cpu and 63 GB of RAM. This does not occur with other browsers. Reloading the page does not fix it, only a complete shutdown and startup of Firefox.

I download then open many student files each day. PDFs open fine automatically, but never Word files. In the Applications settings dialog, I have tried to choose the file format docx and doc. But neither are recognised as a valid file type. I realise that Microsoft is a bully and Mozilla may be trying to discourage its use, but I and the students are stuck with Word. How come docs and doc are invalid and how can I persuade Firefox to open them?

Thank you

Hello,

Starting Firefox 97, opening a file involves downloading it the same way as if I choose to save it. It results in both Download folder and downloads list in the browser being polluted with a million of files I only wanted to open once with a specific app (pdfs, xls, m3u etc.).

Previously Firefox was using a hidden internal folder for saving such files and deleting them later, so Open In App really meant "open, do not save locally". Now any option just means "Save the file to the Download folder and let it be there forever".

How can I fix this unsuccessful UX decision apart from downgrading to an older version?

Thank you.

P.S. "If you dislike new features in the latest version of Firefox, your first reaction might be to go back to the previous version. Rather than downgrading, try getting used to the new features..." is probably the worst suggestion you can possibly give to someone with their workflow broken by a sudden update they can't decline with a feature they never asked for.

Ever since yesterdays (3/8/22) update I am having trouble with our wordpress page builder function. it works fine in Chrome browser, but not in firefox. can you tell me if there is a setting in the browser to update.

Hi, I wonder if someone can help me log into the KeyBank website. I keep getting this message: "Due to technical concerns, your current version of Firefox is no longer an option for KeyBank online banking. Nothing is wrong with your account. You simply need an updated browser – like the most up-to-date version of Microsoft Edge, Google Chrome, or Mozilla Firefox – to sign on to online banking." My Mac indicates I have an up-to-date version of Firefox (78.10.0esr (64-bit) Thank you

Background: I am on the Beta track, currently running 98.0b4 on Mac OSX 11.6.1, until kinks are worked out of Monterey.

Issue: One of the latest FF upgrades has killed my ability to login to Netflix. I get an orange popup field stating "Incorrect password. Please try again or you can reset your password." The password is fine, as I'm able to login using my backup browsers, Safari and Vivaldi. The issue persists when I try to log in using a private window that doesn't allow any add-ons, so I don't see that as the issue.

Firefox is still my preferred and default browser, so I'd like to see this resolved before.

Since update get PR_END_OF_FILE_ERROR error on gmail; facebook.shopmy exchange; Amazon does not open right. I have tried resetting privacy setting; refresh; and nothing has worked

Firefox is steadily being unusable for me. On numerous occasions websites fail to show log in pop ups etc which work without issue in Chrome. Latest example : https://www.gog.com/en/games Clicking "Sign in" should show a pop up to allow me to sign in. In Firefox this does not show. I thought it may be a "pop-up" issue, so deselected "Block pop-up windows" in settings. Still the same. I added the website as an exception and still the same. Anyone have any ideas what is going on ? TIA, ZTB

Certain site show what looks to be Chinese writing in the menu and description. Videos for those site will not play. This just happen today. Is there something going on with firefox? what would be the best fix?

I have always ordered my groceries through HY Vee Aisles on line. The display is not the same on firefox as is previously was. I have to go to Chrome. I have cleared everything, restarted and gotten rid of cookies.