Firefox Support Forum

started computer this AM and it appears that all my stored book marks, passwords, and settings have been lost, and, not only in firefox but thunderbird, and my gooogle browser as well. Not sure what happened. When I started the computer it said please wait configuring windows. I have tried to use the restoring from backup help but there doesn't appear to be any data there Thank You John

My computer recently did an update and since then every time I save a bookmark it's displayed as the link to the page, which is not especially useful for me. Before it usually displayed as the page name. I typically save bookmarks by highlighting the link in the search field and dragging it to where I want it, as I have so many bookmarks that simply saving it is far too inconvenient. Is there a way I can change it so that when I save it my usual way it will show as the page name rather than the link? I tried going into troubleshoot mode and the issue still happened, so I'm fairly certain the problem isn't any of my extensions.

I can't paste text into my emails anymore. When I try the menu only says "Emoji." "Copy" & "cut" are grayed out.

I contacted microsoft. We ran tests and it's not them-pasting is no problem on Chrome & Edge. I want to keep using Firefox but I need to be able to paste text into emails! please help.

As of last week, I have been unable to log into the PNC.com website (exact URL: https://www.pnc.com/en/personal-banking.html)

I am not sure exactly what the problem is but I have no trouble logging in if I use Microsoft EDGE. My belief is that the problem is specific to the FIREFOX browser.

Laptop System: OS: Windows 10 pro (64 bit) OS Version: - 22H2 OS Build - 19045.2728

Firefox version - 111.0 (64-bit)

1st scenario - Go to URL - https://www.pnc.com/en/personal-banking.html

• attempt to sign in with appropriate username and Password
• receive error message on screen

1. 1. It looks like you're experiencing problems logging in.
   2. You can try to fix this a few different ways.
   3. Log in through the PNC Mobile app
   4. Use a different browser or device
   5. Enable popups on your browser
   6. Don't use a VPN when you visit PNC websites
   7. Type in your User ID and password
   8. Clear your browser's cache or cookies
   9. If you still have trouble after taking these steps, please call the Customer Care center at 1-800-762-2035, and give this error code: CODE 18 - 104.231.43.48.

• I have attempted to clear my cache but it does not seem to have any affect on being able to log in.

Cache cleared by Clicking Tools>Settings > Privacy & Security > History > placed check mark in all boxes (Browsing & Download history, Active Logins, Form & Search history, Cookies, Cache) Data (Offline webite data)

If I then use the troubleshooting mode of Firefox, I am successful in being able to log on but only for this instance. To access Troubleshooting mode HELP > troubleshoot mode > I then receive a message "Your extensions, themes, and custom settings will be temporarily disabled." Do you wish to proceed? yes or no.

I have attempted to go into my setting on Firefox and "add" PNC as an allowable site

• Tools > Settings > Privacy & Security > Enhanced tracking protection > Manage exceptions > added https://PNC.com
• Tools > Settings > Privacy & Security > Cookies and Site data > Manage exceptions > added https://PNC.com
• Tools > Settings > Privacy & Security > HTTPS-Only Mode > this is set to "Don’t enable HTTPS-Only Mode"

Can anyone offer some advice on what might be occuring and what setting I can change to allow PNC once again to be accessible?

Thanks for any advice or suggestions in advance.

I installed Firefox on a new laptop this morning. When I signed in, Firefox somehow found a very old, like SEVERAL YEARS old, setting of bookmarks, toolbar settings, passwords, etc. and then synced the new device to that old information. Then when I opened Firefox in my other devices, Firefox automatically synced (with the new laptop, apparently) and replaced all my current saved information with all that old information.

I'm crushed. I'm missing several years' worth of bookmarks and other information I'd saved in my Firefox. Is there a way to reclaim the Firefox information I had on my devices prior to signing in on the new laptop?

Firefox is my default browser. I am sure that I have literally dozens of site logins that use my primary email address as the ID or as a recovery email (including Firefox itself). I now want to use a different email address (gmail or something more generic), since there's a slight possibility that my current email provider may not exist in the future. Is there a way to get Firefox to give me a complete list of all website logins that use this specific email address? (I don't care about passwords, I just need to know which sites I have to change.)

Hi- it's driving me crazy. when I open firefox now a black box shoots in from the right with an annoying noise with all the twitter things and emails and other junk. please tell me how to stop it before I throw my laptop out the window. thanks

Given that many innocent files are now being spoofed to be something other that what they appear to be, it strikes me as risky behaviour that if you stop Firefox opening PDFs within a tab in itself - in my case, because I prefer to use Sumatra PDF, and because I wish for Firefox to DOWNLOAD the file (but not open it), Firefox defaults to automatically opening it, when all you actually wanted to do with the PDF file was download it.

Regardless of what the web site is instructing the web browser to do, Firefox should remember who it's working for ;p If the user chooses to download only and not to open (perhaps because they wish to virus scan first) any file, then Firefox should provide an option disable auto-opening (with associated client) any file.

With the ever increasing risks of malicious files, this is more important than ever.

This occured with this file of sheet music, which is what prompted me to mention this. I have Sumatra PDF set up in Windows as my default PDF viewer.

https://vdocuments.net/dowland-john-lute-fantasie-p71pdf.html

Hi :)

I use Firefox on my Asus laptop running Windows 10. It's one of these laptops with both integrated and dedicated graphics (Intel plus Nvidia).

I often experience this issue when putting a video in full-screen (especially when viewing trailers on Steam, but this may just be because I mainly use my Windows laptop for gaming, and thus most of my video consumption here is from steam). This screen will briefly (for less than one second) turn black and audio will pause before the video appears in full-screen, and playback resumes normally.

It "feels" like a GPU switch is taking place, I'd assume from the integrated graphics to the GeForce card. This is not the proble. The issue appears when I return from full-screen mode. I always have several Command Prompts open with SSH connections to my Linux server and sometimes my MacBook Pro. These windows are now empty. That is, all text is gone, and I can no longer interact with the sessions. They're not "broken," as in they're not saying "Not responding" and don't ask to be forcefully closed, they're just black windows with borders around them. All I can do is close them all down and open new ones to reconnect and start over from where I think I remember I was.

I should note that this doesn't ONLY happen with Firefox videos going into full-screen, it has also happened after launching a game and returning to the desktop. This strengthens my belief that this has to do with GPU switching and/or video "mode" change(s).

Assuming I'm correct (my IQ is 5,000 and I do do the very big brians), is there any way to control how videos go into full-screen in Firefox? Or "lock it" to a specific GPU? I've rummaged through about:config and haven't seen anything that seems directly relevant.

I've already tried using the Windows settings to tell the system that Firefox.exe should use the integrated Intel graphics only, but this has no effect.

I remember I used to use "Media Player Classic" many years ago, and it had a slew of options of how to render full-screen video. IIRC, it had stuff like "Overlay," "Windowed," "Windowed borderless," "DirectX," etc. This make me wonder if there's multiple ways of chosing how to render video in full-screen, then maybe one could direct Firefox to use a different one than the default and my problem might disappear? Or maybe one could tell Windows that if an app wants to go into full-screen video mode, Windows should pick a specific mode for it?

I'm not a Windows developer, so I don't know :) But I'm hoping someone has a good tip, because I'm finding myself using this system more and more, and this is my biggest problem with it currently.

Thanks in advance :)

I have a subscription to a website to download music, and in the last couple of days I have been having problems with the download page.

The error message reads: Stuck? Please disable ad blocker extensions/plugins. Your browser has probably an inbuilt one too.

I have Ablkock Plus, Adblocker Ultimate and Ublock Origin insyalled on FireFox and have disabled all of them for the website in question - but all to no avail.

Suggestions please

ver 111.0 does not start, shows 3 entries in Win task manager, 3rd entry shows not responding. Sometimes will start after "end task", then shows 9 entries and browser window shows "start new session". Most times doesn't start. Have tried most of the web fixes no help. Been using firefox for years. Believe this started with recent update which I have set to auto. Thanks, Mike

Hello, I'm having an issue with my overflow menu. When opening the customization screen for the toolbar, I can't seem to drag certain toolbar elements into it? The buttons on the customize screen itself work correctly, and some of the elements present on the toolbar will change between visible and overflow just fine, but others I am completely blocked from moving. Please assist, as this is seriously impacting workflow.

Hi. I am having 2 issues with 111 on a Win 10 Pro 64 machine. Issues are new following update to 111.

(1) "Save As" is not working for images or pages. Right click will open the menu but selecting save as doesn't do anything, nothing happens. CTL-S also does not do anything. Have tried clearing download history, download folder, selecting new folder.

(2) Cannot select Privacy & Security tab in Settings. Clicking P&S brings back General. See screencap.

Also, the image for Firefox is up to date is missing. See screencap.

There exists a problem, or at least I think it is, that I have with the New Tab page. If I have a website I visit on a daily basis like Discord and Twitch, and want to get rid of it from my New Tab page by clicking on the "Delete from History" button, I expect it to disappear within a single click although it doesn't happen in that way. Instead, I need to repeat the process by many tens of times just for it to be gone, and it frustrates me. Looking for alternatives that I don't fundamentally understand, mainly found in the settings, also don't do any good.

So what's the issue? My best solution is just to keep on what I was doing until it's gone.