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Please unlock my account (valid email)

Hi, I have been using Firefox sync for many years now. I just got a new computer and when I tried to connect with my account, I received a message saying Firefox has lock… (read more)

Hi,

I have been using Firefox sync for many years now. I just got a new computer and when I tried to connect with my account, I received a message saying Firefox has locked my account.

Would you please fix this asap? I use your browser to work and not having my account back would force me to switch to Chromium, which I don't want to. Please note my account and my email address are both legit. Thanks

Asked by Ramen 1 month ago

Last reply by Kiki 12 hours ago

Credit card saving does not work

When entering credit card info in a web form, Firefox will pop up a dialog asking if I'd like to save the card info. If I click yes, the dialog closes but the info is not… (read more)

When entering credit card info in a web form, Firefox will pop up a dialog asking if I'd like to save the card info. If I click yes, the dialog closes but the info is not saved. If I go into settings where one can view the saved cards and enter the info to save a new one, I can enter one but again it does not actually save. There is no error, it just doesn't save. Tailing journalctl shows no errors, and launching Firefox from a console and watching the output doesn't show any error either.

It's been this way over several updates over the course of a few months (as long as I've been using Firefox on this computer).

Asked by Eric S 1 week ago

Last reply by Eric S 18 hours ago

  • Solved

Custom (System installed) fonts in Firefox?

I have some fonts that I have installed through normal methods. They are all ttf files. However, they do not show up in the firefox change fonts dialog box. Even many pre… (read more)

I have some fonts that I have installed through normal methods. They are all ttf files. However, they do not show up in the firefox change fonts dialog box. Even many pre-installed fonts do not show up. Websites are only able to use the local fonts listed in this dialog box. How will I then be able to use those fonts?

Asked by Arnav Bhate 4 weeks ago

Answered by Arnav Bhate 3 days ago

Firefox 93.0 always attempts to restore previous session, even though I have that option disabled.

I want to completely disable the 'restore previous session' option. I want to start a new session with my preset home pages 100% of the time. Having Firefox display a pag… (read more)

I want to completely disable the 'restore previous session' option.

I want to start a new session with my preset home pages 100% of the time.

Having Firefox display a page 'unable to restore previous session' with the options of 'display previous' pages and 'start new session' is inconvenient at best. I do not want to see that page, I just want Firefox to automatically start a new session every time I open it.

In the Tools menu settings tab, the 'Restore previous session' checkbox is not checked.

Asked by nitehawke13 1 month ago

Last reply by cor-el 3 days ago

  • Locked

speed dail fvd

why speed dail fvd addon was disabled ?? I lost all pages saved, there was no readable message with you turning off the addon. it works fine on chrome, now I have to add … (read more)

why speed dail fvd addon was disabled ?? I lost all pages saved, there was no readable message with you turning off the addon. it works fine on chrome, now I have to add the support file all over again, it also does not work. I use firefox from the very beginning but after such action, sorry but I will change the browser or you will help

Asked by mro84 5 days ago

Last reply by Seburo 4 days ago

Problem downloading audiobook files (.aax) from Audible.com

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files u… (read more)

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files unusable by iBooks. Conferred with Audible Tech support. Audible Tech confirmed that .aax files are the proper format and that they did not/do not make any format conversions on their end. Audible Tech then suggested trying download with Safari. Download (of .aax files with Safari) was successful and maintained proper (.aax) format. Audible Tech said that he had not encountered this issue before and that it seemed to him that the Firefox browser may be responsible for the unexpected conversion. In the past I have used Firefox many times to successfully download .aax files from Audible.com, most recent prior to this problem was on (9/11/2021). I am notifying you simply to advise that you may have a programing glitch within the download programing portion of the latest version of Firefox (ver. 93.0 - 64 bit) for iMac(s).

Asked by SkyTraveln 1 month ago

Last reply by ddelavie 5 days ago

  • Solved

How to hide default screen size in Firefox?

How can i hide my display/screen resolution from websites? I use Firefox in windowed mode not with my default screen size but websites know my default resolution. This ca… (read more)

How can i hide my display/screen resolution from websites? I use Firefox in windowed mode not with my default screen size but websites know my default resolution. This can be used to identify my pc. I dont want that for privacy reasons like tracking and adverstising. How can i prevent this? I found many threads/posts about this in various forums/websites. They are talking about Tor Browser and that websites can identify you if using full-screen mode. But as i said, im using Firefox not Tor and while im using windowed-mode websites still know my default resoltion. I tested this on https://whoer.net/

Another question, how can i restore the default window size in Firefox?

Asked by Firefox_Beginner 3 weeks ago

Answered by cor-el 1 week ago

  • Solved

Firefox Sometimes Ignores App Settings for PDFs

Since recent updates trampled on my app preferences, I have changed the setting for pdfs (about:preferences apps) back to "always ask". This works fine for some pdf links… (read more)

Since recent updates trampled on my app preferences, I have changed the setting for pdfs (about:preferences apps) back to "always ask". This works fine for some pdf links, but just gets ignored other times. For example if I click a file:///url/filename.pdf link, Firefox ignores this setting and opens the pdf in the FF pdf viewer.

Obviously, from there I can click the download icon, which brings up the "always ask" dialog so I can open it in my chosen app, but that is a pain, I use a wiki for accessing pdfs constantly.

FF 93.0 64 bit, Win10

Asked by ben115 1 week ago

Answered by TNorth 1 week ago

How to force a newly securely generated password to be generated?

This is interesting, Firefox has a feature where clicking in a Password box brings up the option to"Use a securely generated password" option... which is cool, except tha… (read more)

This is interesting, Firefox has a feature where clicking in a Password box brings up the option to"Use a securely generated password" option... which is cool, except that for some reason it's not letting me generate a NEW one on this website I'm on, it keeps giving me the exact same password as my old one!

This is problematic because the website won't let me re-use a previously used password when resetting my password!

How do I tell Firefox to generate a brand new securely generated password?

Asked by Franpa 6 days ago

Last reply by cor-el 6 days ago

Unresponsive links

Go to this page... https://electronics.howstuffworks.com/prepaid-cell-phones.htm Click on any of the links embedded in the text, such as _United Press International, TCM… (read more)

Go to this page... https://electronics.howstuffworks.com/prepaid-cell-phones.htm

Click on any of the links embedded in the text, such as _United Press International, TCM Net, Wireless Guide_. No response.…

EDGE and Chrome have no issue with these links.

Asked by borate 1 month ago

Last reply by borate 6 days ago

  • Solved

Version 94.0.1 enforced updates and menu settings

Few days ago, I was going to update my browser to 94.0.1 when I decided to check first "what's new". To my shock and horror, I read: "On Windows, there will now be fewer … (read more)

Few days ago, I was going to update my browser to 94.0.1 when I decided to check first "what's new".

To my shock and horror, I read: "On Windows, there will now be fewer interruptions because Firefox won’t prompt you for updates. Instead, a background agent will download and install updates even if Firefox is closed".

Seriously?... this is not an "improvement". This is just a nice way to say "we are taking over the control of Firefox updates and remove all user choice in this regard".

What is the rationale for this change?

I don't allow any programs to download and install to my PC without my knowledge and permission (including Windows Updates and even Wordpress and plugin updates on my website). I decide if and when anything gets updated to avoid crashes and other computer issues, as well as to prevent installation of something I simply don't want. This includes browser updates.

Secondly, I finally managed to reduce the space between bookmark lines in menus with a workaround in the about: settings after months of struggling with the settings created for iphone users which are unworkable on my PC (the only device I ever use the browser on).

Could someone in the know confirm please that (1) this workaround will continue to work in 94.0.1 (as the release notes are suspiciously silent on this) and (2) that this option will be permanently reinstated in the browser settings with the next update.

I am not updating my browser until I get more information about the issues I have raised, using Chrome in the meantime and...indefinitely.

thanks

Asked by quantum888 1 week ago

Answered by AliceWyman 1 week ago

recover passwords from a Disabled computer

Hello, My MacbookPro is completely nonfuntcional. Dead. I wonder how I can recover my logins and passwords for use on a new computer. I cannot allow synching from the … (read more)

Hello, My MacbookPro is completely nonfuntcional. Dead. I wonder how I can recover my logins and passwords for use on a new computer. I cannot allow synching from the old computer because it will not boot. I'm desperate.

Asked by Jamie 1 month ago

Last reply by Bithiah 1 week ago

  • Solved

Huge RAM consumption, over time

I looked at various tips on how to solve a RAM problem. But I don't understand why my firefox takes about 800MB of RAM after startup, but sometimes after the time of use … (read more)

I looked at various tips on how to solve a RAM problem. But I don't understand why my firefox takes about 800MB of RAM after startup, but sometimes after the time of use it suddenly takes 16GB of RAM. Does Mozilla not have a tool to track which part of Firefox uses so much RAM?

Asked by kju 1 month ago

Answered by TyDraniu 1 month ago

youtube video lag

Hi there! When I watch a youtube video the screen stops every few seconds but the audio keeps playing. My browser is up to date and I added h264ify I saw in a post about … (read more)

Hi there! When I watch a youtube video the screen stops every few seconds but the audio keeps playing. My browser is up to date and I added h264ify I saw in a post about this problem, my drivers are up to date and other sites play just fine. Wish to solve this problem before switching to Edge or Chrome, any advice or help is much apreciated. Thank you

Asked by deridder.1 1 month ago

Last reply by Bithiah 1 week ago

  • Solved

Video lagging

Hello, I have issues with Firefox developer version for couple months now, when I play videos, like youtube, or other sites they constantly lag. They play for like 1min a… (read more)

Hello, I have issues with Firefox developer version for couple months now, when I play videos, like youtube, or other sites they constantly lag. They play for like 1min and lag, continue for another 2min then lag etc etc. (even short videos on twitter lag). It was not like that before and I don't have this problem in other browsers. Does anyone know what can be the problem here? Thanks

Asked by nicaya 1 month ago

Answered by Bithiah 1 month ago

  • Solved

FF still consumes a big chunk of RAM allocation

I posted a similar request here: https://mozilla.crowdicity.com/post/742615, because "Submit Feedback" link redirected me there. Maybe this is the right place for the fee… (read more)

I posted a similar request here: https://mozilla.crowdicity.com/post/742615, because "Submit Feedback" link redirected me there. Maybe this is the right place for the feedback.

The release note of FF Ver:93 states this:"When available system memory is critically low, Firefox on Windows will automatically unload tabs based on their last access time, memory usage, and other attributes. This should help reduce Firefox out-of-memory crashes. Switching to an unloaded tab automatically reloads it."

This is something those of us with modest RAM (4GB, in my case) have been waiting for, for quite a while. But, FF continues to hog significant memory in spite of the claimed changes as above. I don't see any perceivable changes to my system performance thus far even a few days since the update. The issue, as you'd know better, elevated RAM usage invariably causes a continual spike in Paging, leading to excessive Disk (HDD) usage > resulting in an unresponsive system, which eventually ends up in a system freeze (in my case at least). The only way out being a hard power-down and restart of the system.

I have also set the "Content process limit" to 4 in the settings to no avail. We'd appreciate if you could configure FF behavior to adapt when system resources are low than wait for things to be critical.

Asked by BRC 1 month ago

Answered by Bithiah 1 week ago