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Problem downloading audiobook files (.aax) from Audible.com

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files u… (read more)

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files unusable by iBooks. Conferred with Audible Tech support. Audible Tech confirmed that .aax files are the proper format and that they did not/do not make any format conversions on their end. Audible Tech then suggested trying download with Safari. Download (of .aax files with Safari) was successful and maintained proper (.aax) format. Audible Tech said that he had not encountered this issue before and that it seemed to him that the Firefox browser may be responsible for the unexpected conversion. In the past I have used Firefox many times to successfully download .aax files from Audible.com, most recent prior to this problem was on (9/11/2021). I am notifying you simply to advise that you may have a programing glitch within the download programing portion of the latest version of Firefox (ver. 93.0 - 64 bit) for iMac(s).

Asked by SkyTraveln 1 week ago

Last reply by SkyTraveln 3 days ago

  • Solved

Earlier versions available?

I need to have Firefox on my old Macbook pro, but its OS (10.11.6) will no longer update, and a new Firefox download won't take. Can I download an earlier compatible vers… (read more)

I need to have Firefox on my old Macbook pro, but its OS (10.11.6) will no longer update, and a new Firefox download won't take. Can I download an earlier compatible version?

Asked by pjtaylor2001 1 week ago

Answered by FredMcD 1 week ago

Yahoo Mail

I get this message when I try to logged into my Yahoo Email. The latest version of AT&T Yahoo Mail is not supported on your browser. Please use a supported browser b… (read more)

I get this message when I try to logged into my Yahoo Email.


The latest version of AT&T Yahoo Mail is not supported on your browser. Please use a supported browser below or use basic Mail, it keeps coming up no matter how many times I try to reinstall Firefox.

   Open now
   Microsoft Edge
   Requires Edge 15 or newer
   Download
   Google Chrome
   Download
   Firefox
   Continue
   Continue with basic Mail
   This version has fewer features but supports older browsers.

Asked by Lindahalt 6 days ago

Last reply by jscher2000 6 days ago

Firefox constantly crashing when setup to update via GPO

Hiya, So I have used the link below as a guide to get firefox to autoupdate on users computers via GPO. Firefox is now crashing on multiple Computers, I think they might … (read more)

Hiya, So I have used the link below as a guide to get firefox to autoupdate on users computers via GPO.

Firefox is now crashing on multiple Computers, I think they might be crashing while trying to update themselves, as per GPO.

Any help please , crash report attached


https://support.mozilla.org/en-US/kb/customizing-firefox-using-group-policy-windows

Asked by rwaldron1 6 days ago

Last reply by FredMcD 5 days ago

Getting URL of latest version of an extension

Greetings, I am a sysadmin working on an enterprise deployment of a Firefox extension, specifically this one: https://addons.mozilla.org/hr/firefox/addon/bitwarden-passwo… (read more)

Greetings,

I am a sysadmin working on an enterprise deployment of a Firefox extension, specifically this one: https://addons.mozilla.org/hr/firefox/addon/bitwarden-password-manager/

It's a password manager called BitWarden.

I am deploying the extension using the official Firefox ADMX templates, so far I configured most settings correctly. When I am deploying the extension to my users (I am using Microsoft Intune), I need to provide an URL from where the extension will be downloaded. I found that URL by copying the link from the 'Add to Firefox' button from the https://addons.mozilla.org/hr/firefox/addon/bitwarden-password-manager/ link.

I found the link to be: https://addons.mozilla.org/firefox/downloads/file/3843699

What I want to know is the following: 1. Will this link stay the same for all future BitWarden extension versions? 2. Is this something that changes when a new Bitwarden extension gets released or is this link static? 3. Is there perhaps a link which automatically redirects the download to the latest available version?

Some online guides say that a 'latest.xpi' string needs to be appended to the add-on's page (https://addons.mozilla.org/en-US/firefox/addon/bitwarden-password-manager/ in this case), but I found that not to work. If I go to https://addons.mozilla.org/en-US/firefox/addon/bitwarden-password-manager/latest.xpi, it throws an "page not found" error.

Thank you in advance!

Best regards, Nemanja Simpraga

Asked by simpraga.nemanja 6 days ago

Last reply by simpraga.nemanja 5 days ago

78.15 ESR will force you to update?

On the release notes of 78.15 is states: This is the final planned ESR78 release. Eligible users will be automatically updated to the ESR91 release on November 2. Never s… (read more)

On the release notes of 78.15 is states: This is the final planned ESR78 release. Eligible users will be automatically updated to the ESR91 release on November 2.

Never saw this kind of text from mozilla before. Does this mean that unlike previous versions, 78.15 will no longer give you the option to decline automatic updates?

https://www.mozilla.org/en-US/firefox/78.15.0/releasenotes/

Asked by kvcfsqgu 6 days ago

Loading Mozilla-

Trying to load Mozilla into new computer for James Stoker. Son-n-law computer geek Jonathon and myself are having difficulties. Requesting phone assistance at (...) ...-.… (read more)

Trying to load Mozilla into new computer for James Stoker. Son-n-law computer geek Jonathon and myself are having difficulties. Requesting phone assistance at (...) ...-.... USA. Thanks, James and Jonathon.


edited phone# from public and search/spam bots view as nobody here does one on one private support on this community support forum.

Asked by james189 6 days ago

Last reply by FredMcD 5 days ago

Transfer of Local Folders

I have just bought a new laptop and followed the directions to copy my profile across. It did not copy or transfer my local folders though. I have seen some old threads… (read more)

I have just bought a new laptop and followed the directions to copy my profile across. It did not copy or transfer my local folders though. I have seen some old threads about this but need it broken down very simply please as I am zero technology geek

Asked by Chanelle 5 days ago

Last reply by TNorth 4 days ago

  • Solved

Need to install older version

I downloaded the updated version of Firefox and replaced the old version, but my system won't accept the newer version. How do I reinstall the older version for my Mac. … (read more)

I downloaded the updated version of Firefox and replaced the old version, but my system won't accept the newer version. How do I reinstall the older version for my Mac.

Asked by michael432 5 days ago

Answered by cor-el 5 days ago

  • Solved

installing on linus

I now have Linux Mint 20.2 Cinnamon and have downloaded Firefox 93 and Nightly from the main site and extracted both of them but for some reason the file that appears to … (read more)

I now have Linux Mint 20.2 Cinnamon and have downloaded Firefox 93 and Nightly from the main site and extracted both of them but for some reason the file that appears to be the file to open Firefox won't work. Can you tell Me what I have done wrong? I know VERY very little about Linux please explain the answer in great detail.

Asked by primalbaily 5 days ago

Answered by jscher2000 5 days ago

Can I operate my windows 10 PC with 93.0 (64-bit) and 52esr concurrently?

I have security cameras set up outside the house and I need D-Link programming to operate them through my windows 10 PC and they claim that to operate them I would need 5… (read more)

I have security cameras set up outside the house and I need D-Link programming to operate them through my windows 10 PC and they claim that to operate them I would need 52ESR to make the program work. My question is can I download 52ESR and still have 93.0 (64bit) on my computer. I know it sounds a rather silly question, but the cameras are on 24hour record and that would mean that 52ESR would be running 24 hours a day and I am currently using 93.0 for my daily needs. I am just an old fogey trying to get along and any help would be greatly appreciated. Thanks in advance. Vince

Asked by vincec44 5 days ago

Last reply by FredMcD 5 days ago

  • Solved

Manually download firefox update

I have an isolated computer and need to update firefox on it. Where can I get the firefox update file so that I can put it on a dvd to be installed on my isolated comput… (read more)

I have an isolated computer and need to update firefox on it. Where can I get the firefox update file so that I can put it on a dvd to be installed on my isolated computer?

Asked by romon1 5 days ago

Answered by cor-el 5 days ago

Firefox suddenly saving Audible files as mpeg4 video files instead of aax

For some reason when downloading audiobooks from Audible, the download window in Firefox is categorizing the files as mpeg4 (video) files using the .mp4 file extension. H… (read more)

For some reason when downloading audiobooks from Audible, the download window in Firefox is categorizing the files as mpeg4 (video) files using the .mp4 file extension. However, unlike audio .mp4 files, Firefox is encoding them as VIDEO .mp4 files. The files do not open in iTunes nor media player as (obviously) they aren't actually video files.

The files download properly as .aax files in Safari and Chrome so this is a Firefox issue and a recent one at that; thus, it could be related to the recent Version 93 update. There are a few others who have mentioned this issue in the community forum, but as far as I can tell no one at Mozilla has actually addressed the issue or offered help.

Yes, you can change the file extension to .aax once downloaded and it opens fine. The point is that there is no discernible reason the files should be categorized as video files in the first place, and since this function has been working for years until recently this seems like a bug the Mozilla team should fix.

Asked by fidele1922 4 days ago

Last reply by cor-el 4 days ago

Firefox will not open after multiple reinstalls and deleting all data.

I had firefox on my computer a long time ago but uninstalled it. I reinstalled it and it will not open. I did a refresh and it would not work. I went through and deleted … (read more)

I had firefox on my computer a long time ago but uninstalled it. I reinstalled it and it will not open. I did a refresh and it would not work. I went through and deleted the following folders to no avail upon fresh install from https://www.mozilla.org/en-US/firefox/new/

Deleted folders: AppData/Local/Mozilla AppData/LocalLow/Mozilla AppData/Roaming/Mozilla Program Files/Mozilla Firefox ProgramData/Mozilla

Upon fresh installs trying to boot into safe mode results in a window briefly flashing in the taskbar and closing immediately. There's no message or anything asking if I want to boot it into safe mode. I don't care about keeping previous data for Firefox like profiles or bookmarks. I do not know what else to do.

Asked by vagemedal 4 days ago

Last reply by vagemedal 4 days ago

  • Solved

Accidental search engine download

I mistakenly loaded a browser called Freshy Search. I was trying to access a CarMax type program, and Freshy downloaded. I now get the Freshy search window every time I o… (read more)

I mistakenly loaded a browser called Freshy Search. I was trying to access a CarMax type program, and Freshy downloaded. I now get the Freshy search window every time I open a new tab on Firefox. I want to delete Freshy from my computer. Thanks

Asked by swan.jamest 4 days ago

Answered by FredMcD 4 days ago