login/Captcha failures

Help! Since the last upgrade I can't log in to several of my sites- the sign-in page refuses to load (e.g. https://ottawacitizen.com/) and several site Captchas refuse to… (read more)

Help! Since the last upgrade I can't log in to several of my sites- the sign-in page refuses to load (e.g. https://ottawacitizen.com/) and several site Captchas refuse to accept any answer. In all cases, Safari has no problem when I switch to it (I hate their interface compared to Firefox). I'm on macOS 12.6.6 desktop.

Asked by johnsankey 1 month ago

Unable to access a financial account.

The latest Firefox update has made it impossible for me to log into https://www.discover.com/ I consistently receive the following error message: "Your account cannot cu… (read more)

The latest Firefox update has made it impossible for me to log into https://www.discover.com/ I consistently receive the following error message: "Your account cannot currently be accessed. Outdated browsers can expose your computer to security risks. To get the best experience on Discover.com, you may need to update your browser to the latest version and try again. For questions, please contact us at 1-800-347-7769. We're always available 24 hours a day, 7 days a week."

Pop up blocker in the address bar has been manually turned off and antivirus VPN has been manually turned off. Discover has told me the problem is with the browser not their website. I can access the account via one of the less secure browsers (edge) but am not comfortable with that company and would prefer this glitch being fixed if possible. Firefox info is version 128.0 and it automatically updated earlier this week. Thank you. Enjoy your weekend. Laurie

Asked by lnbg 2 months ago

Last reply by cor-el 2 months ago

cannot open link

When I try to open an eMSN link in my Medicare account. It says that" Website will not allow Firefox to display the page if another site has embedded it" I tried right c… (read more)

When I try to open an eMSN link in my Medicare account. It says that" Website will not allow Firefox to display the page if another site has embedded it" I tried right clicking on the eMSN link to open it in a new window but that results on the same message. Thanks for your help.

Asked by Jonnie le Chat 2 months ago

  • Solved

Pressing Enter in empty search bar doesn't work anymore

I used to be able to press Enter in the empty Firefox search bar to bring up the (DuckDuckGo) search page and enter my search from there. Don't ask me why I like doing th… (read more)

I used to be able to press Enter in the empty Firefox search bar to bring up the (DuckDuckGo) search page and enter my search from there. Don't ask me why I like doing that, but now after the latest Firefox update, 128.0, on my MacBook Air I can't do that anymore. I have to type in the search bar to bring up the search page.

I know it's a small thing but I wonder if it can be put back to the way it used to be.

Asked by taina1 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

Secure site not listed as secure on Firefox

This is a problem I just noticed on Firefox when I went to my website: world-war-2-counterfactual.org/ on the search/address line. Firefox went to the incorrect site of: … (read more)

This is a problem I just noticed on Firefox when I went to my website: world-war-2-counterfactual.org/ on the search/address line. Firefox went to the incorrect site of: http://world-war-2-counterfactual.org/ when in fact my site is a secure "https://" site. To test this, I brought up both MS Edge and Google Chrome and typed in: world-war-2-counterfactual.org and both Edge and Chrome went directly to the correct and secure URL. So, why is Firefox going to an incorrect, non-secure URL address? Looks like a browser problem to me. Thank you.

Asked by bloedel 1 month ago

Firefox crashing all the time

Firefox, is crashing all the time. A restart does not help/work, Firefox stays active (see screenshots before and after restart The crash ID: bp-66b42c52-7015-4dcc-869b-… (read more)

Firefox, is crashing all the time. A restart does not help/work, Firefox stays active (see screenshots before and after restart

The crash ID: bp-66b42c52-7015-4dcc-869b-3a1fd0240829 and bp-00165f16-6c75-43fc-b649-0e53a0240829

Regards,

Reinder Meijer

Asked by rmeijer 2 weeks ago

Get rid of these stupid outlines around object on the toolbars

Looks like [removed] garbage, stupid [removed] decision to make. I want them gone you ignorant [removed]. (edited for language; Mozilla Support rules and guidelines) … (read more)

Looks like [removed] garbage, stupid [removed] decision to make. I want them gone you ignorant [removed].


(edited for language; Mozilla Support rules and guidelines)

Asked by thejoshuatiberius 1 week ago

Last reply by cor-el 1 week ago

History not clearing

When I go to History and then Clear Recent History with History and Temporary File checked and the hit Clear nothing happens. I found that I can delete the histories one… (read more)

When I go to History and then Clear Recent History with History and Temporary File checked and the hit Clear nothing happens.

I found that I can delete the histories one by one with the Delete key.

Asked by hstick 1 week ago

Last reply by hstick 1 week ago

Restart to update

Why is there so many restart to update firefox I have gotten them so many times in a week and sometimes twice a day. But checking the update history it doesnt show up as… (read more)

Why is there so many restart to update firefox I have gotten them so many times in a week and sometimes twice a day. But checking the update history it doesnt show up as so many updates.

Why is this happening?

Asked by Yew Ming Leong 5 days ago

amazon web pages not updating upon "sign in" to account.

Starting today, amazon web pages are not updating correctly. The amazon web page appears normal till I sign in, then it doesn't update "cart" contents or show account ho… (read more)

Starting today, amazon web pages are not updating correctly. The amazon web page appears normal till I sign in, then it doesn't update "cart" contents or show account holders name or list any "Lists" when accessing account saved lists. I have deleted entire history, and all cookies and caches X 3. I Rebooted computer along with a "system command control reset" and still the pages are not loading correctly. Short of reinstalling "Firefox" what more can I do? Are there any "Preference" files or files with specific extensions I can delete? Thank you. Gerard

Asked by Gerard Ferency 1 week ago

Last reply by jonzn4SUSE 1 week ago

Add on security

I recently added an ADDON that function to, OPEN A LINK IN A NEW TAB. I saw something about that the Addon wasn't monitored for security. This lead me to ask this quest… (read more)

I recently added an ADDON that function to, OPEN A LINK IN A NEW TAB.

I saw something about that the Addon wasn't monitored for security.

This lead me to ask this question:

DO ADDONS SEND INFORMATION TO OTHER ENTITIES BESIDES FIREFOX, FOR EXAMPLE DO THEY SEND INFO TO THE DEVELOPERS OF ADDONS?

Thanks for your help in advance, Kavin King

Asked by kking18 4 days ago

Last reply by Edward Sullivan 4 days ago

Firefox keeps logging me out of all my accounts.

Everytime I close Firefox, it logs me out of all of my accounts (gmail, amazon, sites I use for work etc.) I have tried refreshing Mozilla to default settings, uninstalli… (read more)

Everytime I close Firefox, it logs me out of all of my accounts (gmail, amazon, sites I use for work etc.) I have tried refreshing Mozilla to default settings, uninstalling and reinstalling it, changing preferences under History but nothing is working. It is frustrating as I have to go through the security checks each time I log back into my accounts which is using a lot of time. I am the only one who uses my laptop and it's password protected, so I prefer to stay logged in to frequently used sites. It's been happening for over a couple of months now and I don't know what else to try and I've gone through so many help pages and advice pages already. I may have to switch to another browser if this keeps happening, which I am reluctant to do. How can I stop Firefox from logging me out all the time?

Asked by kj 2 months ago

  • Solved

Hover preview in about:config keeps resetting to true after restarting

I want to turn off the hover preview feature. First I went in settings, but that disabled only the thumbnail (browser.tabs.hoverPreview.showThumbnails in about:config is … (read more)

I want to turn off the hover preview feature. First I went in settings, but that disabled only the thumbnail (browser.tabs.hoverPreview.showThumbnails in about:config is set to false and saved). Then I went in about:config and manually set browser.tabs.hoverPreview.enabled to false as well, that disables the unwanted feature completely.

But every time I restart the browser it's turned back to true (just hover.Preview.enabled, not hover.Preview.showThumbnails). Can I save my settings? It's annoying that I can't opt out.

Asked by jazz912x 1 week ago

Answered by jazz912x 1 week ago

  • Solved

Can no longer upload a video to YouTube

Recently, I have not been able to upload a video to YouTube. When I try to upload it, the upload is stuck on 0%. I tried another browser, and it worked fine. This has not… (read more)

Recently, I have not been able to upload a video to YouTube. When I try to upload it, the upload is stuck on 0%. I tried another browser, and it worked fine. This has not been a problem until. I have uploaded many videos. The last time was about a month ago. So, maybe there is some problem with an update. Does anyone else have this problem or know the solution?

Asked by laservius 6 days ago

Answered by jonzn4SUSE 6 days ago

Firefox sometimes consumes extra CPU at startup for several minutes

Occasionally, and typically only after a reboot, Firefox starts consuming a significant amount of CPU time. This typically goes on for several minutes, and if I close and… (read more)

Occasionally, and typically only after a reboot, Firefox starts consuming a significant amount of CPU time. This typically goes on for several minutes, and if I close and reopen Firefox, the process begins again. It's enough CPU that the fans kick on high through most of the process, and considering I'm only opening the browser (not even switching tabs to actively load any other pages), I don't know why it would do this. Similarly, if it were related to typical startup behavior, why doesn't it do this every time?

While I generally trust that this is intentional and is unlikely the result of malware, I'd still like to know why Firefox does this at all and what it's doing. I'm not sure if I can collect any logs or get any other info about this. From process monitors, it appears to be the main executable that's consuming the additional CPU and not any of the isolated instances.

I collected the troubleshooting information, and saved it, but I am hesitant to share without knowing what type of information is contained (and I can see some sensitive stuff like file paths)

OS: Ubuntu 24.04 LTS (Linux 6.8.0-36-generic) Firefox Version: 127.0.2 (deb) Build ID: 20240624183754

Asked by Silntknight 2 months ago