trouble installing firefox on my computer

Hi jscher2000, I want to thank you for your advice concerning a problem I had downloading Firefox to my Windows 10 laptop. I tried to follow your advice but was not succe… (read more)

Hi jscher2000, I want to thank you for your advice concerning a problem I had downloading Firefox to my Windows 10 laptop. I tried to follow your advice but was not successful. In the end, I googled "what if Firefox doesn't install". It took me to a website, https://www.makeuseof.com/fix-firefox-not-installing-windows , which took me to an article entitled "8 Fixes to Try if Firefox Won't Install on Windows". I tried #1 and #2 without success. #3, Temporarily Disable Your Antivirus Software, worked. Firefox is up and running. Feel free to share this with anyone who has a similar problem. No guarantee that it will work, but its worth a try. Again, thank you. drzee1946

Asked by dr-z 2 months ago

Last reply by Terasacucarti 2 months ago

Sync only sometimes works

Hi all. My sync is only sometimes working. I notice that when saving a bookmark and trying to find it on another device. I sometimes have to manually resync it or wait f… (read more)

Hi all.

My sync is only sometimes working. I notice that when saving a bookmark and trying to find it on another device. I sometimes have to manually resync it or wait for a few days to get it shown on my other devices. Same with the tab sharing across devices.. In most cases it doesn't work at all..

Here is a current sync-log: https://pastebin.com/TWugtAbm

Asked by zotac 2 months ago

Last reply by Sofiachloe 2 months ago

Is there a way to set the default view and sorting for file upload folder?

Is there a way to set the default view and sorting for file upload folder? The default for me is, detailed view and sorted by date. I wanted to change it to large icon … (read more)

Is there a way to set the default view and sorting for file upload folder?

The default for me is, detailed view and sorted by date.

I wanted to change it to large icon and sort by name, so it's easier to upload images. but I have to change the setting for every individual folder, is there a way to just set it as default?

Asked by sizustar 1 month ago

Last reply by zeroknight 1 month ago

How can I permanently turn off Firefox's "update available" pop-up reminder?

I use Firefox version 103, the old version that is perfectly compatible with an extension I always use. I love this old version, and I don't want to update it to the new … (read more)

I use Firefox version 103, the old version that is perfectly compatible with an extension I always use. I love this old version, and I don't want to update it to the new version. But the update reminder pops up many times everyday. it's so annoying. I used "about config" to turn it off (see photo 2); it works a bit, but the popup still there once daily after the configuration. I want to turn it off permanently. Is there any way to do it? Thank you very much!!

Asked by wongbouwing 1 month ago

Last reply by Agent virtuel 1 month ago

Firefox browser is not launching on my pc

Suddenly on my PC the icon of Firefox turned white on both desktop and taskbar. And whenever I try to open Firefox, it says, "The file or directory is corrupted and unrea… (read more)

Suddenly on my PC the icon of Firefox turned white on both desktop and taskbar. And whenever I try to open Firefox, it says, "The file or directory is corrupted and unreadable." And I didn't make any changes myself. So far it was fine. Now what can/should I do?

Asked by michealwd8 2 weeks ago

Last reply by Jatin Yt 2 weeks ago

Profile

Locked out of Firefox due to: profile cannot be loaded because it is missing or inaccessible. Used all the options on your troubleshooting pages w/o results

Asked by Mary Baugh 5 months ago

Last reply by cor-el 5 months ago

microsoft video extensions

In the Microsoft Store there are all these updates for video extensions like "AV1 Video Extension". Should I be doing these updates? Do they make any difference to stream… (read more)

In the Microsoft Store there are all these updates for video extensions like "AV1 Video Extension". Should I be doing these updates? Do they make any difference to streaming video on the Firefox Browser?

Asked by jasonsz 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

Pass PC scan

I need to pass a pc scan on my new hp all in one desktop for a new job with Arise.com It allows me to use mozilla firefoc for my pc scan, I continue to fail. please help… (read more)

I need to pass a pc scan on my new hp all in one desktop for a new job with Arise.com It allows me to use mozilla firefoc for my pc scan, I continue to fail. please help

Asked by Lauren G 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

Youtube won't play with hardware acceleration

YouTube won't start playing in Firefox. No add-ons enabled. The page is fully loaded, but clicking on Play makes nothing. The fix is to disable "User recommended perform… (read more)

YouTube won't start playing in Firefox. No add-ons enabled. The page is fully loaded, but clicking on Play makes nothing.

The fix is to disable "User recommended performance settings" and then disable "User hardware acceleration when available".

The problem is that hardware acceleration is enabled by default. In Edge or Chrome hardware acceleration is also enabled but it won't break YouTube.

Asked by Andrii 5 months ago

Last reply by zeroknight 5 months ago

Reinstall Location

I made a mistake and installed Firefox in the wrong location. I uninstalled and attempted to reinstall where I wanted the software to be. The installer now tells me that… (read more)

I made a mistake and installed Firefox in the wrong location. I uninstalled and attempted to reinstall where I wanted the software to be.

The installer now tells me that I had Firefox before and will only reinstall it in the previous directory. No other option is offered.

I am LONG used to being deprived of user choice by the likes of Microsoft or Apple, but Mozilla SHOULD KNOW BETTER.

Can you help?

Thank you.

Asked by Colin Hughes 5 months ago

Last reply by James 5 months ago

updates delete personal toolbar

everytime you update firefox, i loose my personal toolbar that took me a long time to set up. how do i get it back without all the work? also, what happened to the printe… (read more)

everytime you update firefox, i loose my personal toolbar that took me a long time to set up. how do i get it back without all the work? also, what happened to the printer icon in the main toolbar?

Asked by kim97 5 months ago

Last reply by Terry 5 months ago

Malfuntion of "Reload Tab"

The website https://my.strathspey.org/dd/dance/12838/#cribs displays an image, which had a typo [Triangles used to be Traingles] I am using Firefox 119.0.1 under W… (read more)

The website https://my.strathspey.org/dd/dance/12838/#cribs displays an image, which had a typo [Triangles used to be Traingles]

I am using Firefox 119.0.1 under Windows 10 Home Version 22H2 OS build 19045.3693

I had the page open in Firefox before the owner corrected the typo.

Immediately after the correction was online, all other browsers displayed the corrected version. But even now, hours later, after many resets by "Reload Tab", the Firefox tab still displays the typo-version.

I consider this to be a malfunction. "Reload tab" should bypass all caches, and reload the whole page directly from its server. - Is this a known bug? - If "Reload Tab" does not go to the source bypassing all caches, what doe it do? - Is there a workaround?

Asked by Eric Ferguson 5 months ago

Last reply by cor-el 5 months ago