Firefox Support Forum

Greetings Firefox Support/CommunityL

While reconnecting one of my computers to my Firefox account I saw at the top of the Settings Page: "Your settings are being managed by your organization". Problem is that I don't belong to any organizations or enterprises having anything to do with my online life. I have been hacked in the past and am paranoid when I see something that doesn't make sense. When I click on the link (trusting that it is indeed from you), it takes me to your Enterprise Policy page showing the following:

Active Policy Name Policy Value

DNSOverHTTPS Enabled false Locked true

I always use secure DNS (DOH or DOT) on everything - network adapters, routers (except the ISP one whose default I can't figure out to circumvent) etc. but on the browser setting pages I am only given the option of having it off: the default, increased, and max protection options are greyed out and cannot be chosen. I guess that explains the policy values but who locked it? My only guess is that is use a Surfshark VPN and realize that in so doing I am using Surfshark's DNS servers but I believe I had this problem before using the VPN. Any help would be greatly appreciated. Thanx.

Pat Ford - dpfmd@msn.com

As above,

Attempting to attach any file crashes the browser - Version 116.0.2 (64-bit)

Windows 10 Pro 64-Bit

Any website. File explorer window doesn't even appear. It just crashes instantly.

Various tasks have no effect , eg entering 'Duolingo.com' in the search field has no effect. Nothing is returned (screen remains blank - no messages). No problem with other search entries Also attempted link to my bank account similarly froze. End up by switching to Msoft Edge and completing my mission.

I went to about:config and set my privacy.globalprivacycontrol values to all True. Yet, when I go https://globalprivacycontrol.org/, the website states that the GPC signal is not detected. Is any other action required? I am using Firefox v16.0.2 on a Mac computer running Ventura 13.5.

I am running Firefox on Mint Debian edition, I find the Youtube playback very low volume preset at about 1/4 of max, I try set it to the max but it returned the same after restart. I start FF in trouble shooting mode to disable theme and extension but didn't change thing, I remove and reinstall FF also did not help. I find something strange that, on the Help menu it said the updates disabled by system administrator but I did not do that, it is now on 116.0 64bits, any comment ?

In this website, written in markdown if I'm getting this right, the equations are not displaying in my browser.

My browser is displaying corretly all the examples in the other questions on math rendering, and also in similar books (here, here).

I've deleted cookies and cache, disabled extentions/adblocker, tried safe mode, without any change.

I have the same problem with all Edge and Chrome too and even on another computer. I thought the problem was in the website but the equations are rendering fine when I test them on https://www.browserling.com/.

Thanks in advance for any help :D

Hi,

Because numerous things did not work with version 116, I downloaded previous version of the browser and installed it. When it started it said something like "you are trying to use the previous version so some things may not work, would you like to create a new profile?" and there was a choice "yes" or "exit". So I chose "yes" - because how creating a new profile could mean something bad? But it did - it deleted all my bookmarks and settings. I have used mozilla for years, everything was in it. How to restore the bookmarks and everything back? It, by the way, upgraded itself to 116 anyway.

I am using Firefox in a Linux environment with multiple workstations, where I may be logged into more than one workstation at once. The workstations have an auto-mounted home file system such that my home directory (including my Firefox profile directory) are shared.

Because of this, when I try to launch Firefox on a second workstation, I get an error saying "Firefox is already running but is not responding". I have read the support articles about this issue, and other community support threads, but none of them address this use case.

I wish to use the same profile, so that I still have all my bookmarks and such, and have them continue to stay up-to-date. How can I do so in this environment?

I woke up this morning and realized my youtube wasn't working right. It was loading endlessly and wouldn't play right away when I clicked a video. I thought at first it was a computer issue so I restarted it; but that didn't change anything. Then I thought it was an internet thing, so I switched to my mobile hotspot; but still nothing changed.

I've restarted my computer 3 times, restarted firefox 9 times and done just about everything I could find online. I turned off the recommended hardware settings, went into troubleshoot mode (although I'm not tech savvy so I didn't really understand what to look for), made sure firefox was up to date, cleared my cache and cookies, made sure all my add-ons were up to date; and still nothing.

And it's the same for Twitch. It just loads endlessly and doesn't play anything. It doesn't give me an error or a bug notification; just shows the gracy spinning circle and nothing else.

The only way anything loads is if I turn the quality down to the lowest one possible and have it paused for a minute to let it load on its own.

It works fine in Microsoft Edge; but just not in firefox.

I've notice since last night that in certain instances left clicking on something results in no response. There are a couple of cases where this is happening. In Google image results if I click on an image, that image should open up in a popup in the upper right corner. However, now when I click on the image, nothing happens. The other instance is when I do a Google search on a certain subject, at the top of the results is "people also ask." Next to the results in a drop down arrow to expand the results. However, clicking on the arrow also results in no response. I am having no problems at all using Microsoft Edge. I did restart FF in troubleshoot mode and the issues went away. So, apparently there is something wrong with FF in normal mode. Using FF version 11.6.01 64-bit with Window 10. Also, I have not installed any add-ons in a long time. On other thing. It seems some pages are not rendering properly. For example I tried using DuckDuckgo to see if the above problem was specific to Google search. However, when I typed the DDG address into the address bar, the page comes up blank. Thanks in advance for any help.

My Firefox is having some problems relating to audio.

If I open a YouTube video, the image will play but there's no sound, on Twitter also, and so on. On YouTube Music the player won't even start, giving the error "An error occurred. Please try again later." I noticed that the stereo icon that shows up in the tab, which allow you to mute the tab, won't show up when I'm playing a video on YouTube, Twitter, Vimeo, and so on.

Only Firefox has no sound, it's not muted in the Volume Mixer, neither in the app volume settings in Windows. I've followed everything suggested here here and here.

I think the problems may have started after I reinstalled my graphic card driver, but I'm not sure since I don't use this computer very often. I have a Windows 10 and my graphic card is a Nvidia GT 630, and the driver version is 474.44.

Hello everyone. The calendar add on at the side of my Gmail account does not open after the latest Firefox update (116.0.1), but it does work in troubleshoot mode. Could you please advise? Thank you.

Hey, since 2 months firefox started crashing when a video comes to the end. I tried it in troubleshoot mode skipped to min 10:45/10:50 and played. after this 5 sec it just crashed. I noticed it on youtube but tried it on other players and it also happened. Today I also started a video on a other website and it crashed but not when starting youtube videos.

Here my last 5 crash reports: bp-8fdedc8b-c8bc-404f-9e3e-8f2fd0230813 bp-b15becdb-456b-4a22-971c-2c0c20230813 bp-9754361a-f67b-445a-9163-c88a20230813 bp-cffc46ae-9ae5-4678-a323-7b60b0230813 bp-a863679a-577e-45f4-9f4e-002bc0230810

Best regards, Michal

In Firefox, when I type 'news' into google instead of getting a list of links it takes me straight to the Financial Times website. Is this an issue with google or is Firefox being hyjacked?

I am running the latest FF on Fedora and few weeks ago I started having this issue where some images aooear scrambled. Pics attached but for example the QR code on messages.google.com looks scrambled. Same for some favicons, some of the iconography on Google maps, and random others.

So far, I've tried disabling VPN and all add-ons (Troubleshoot mode) to no avail. Can't seem to find a pattern, it seemingly happens at random. Any suggestions appreciated.

As of this morning, Sat 8-5-23, Outlook mail loads, I see a list of new mail in my inbox, but I'm unable to read any mail, or see any of my drafts. It loads, and works on Bing, and amazingly works ok in Firefox Private Browsing. Win 11 FF 116.0.1

I have Firefox Sync enabled in my Firefox browser on a few computers. When I logged in to Firefox Sync initially, it did sync-up my new computer with all of the saved bookmarks and history. I am not sure if any of my logins were saved). When I go to websites and login, I am prompted with the dialog to save my credentials, and I say ok, save. But the logins are not remembered. And in my about:logins page shows "no logins found". I don't care about retrieving any old logins, I just want to be able to save new ones and get the default behavior of saving logins working again.

When I use a vpn with firefox (not the firefox vpn), I cannot open normally blocked websites such as twitter or youtube, and instead they open in a sort of half-loaded state (see image). I don't face this problem with other browsers. I have tried deleting and reinstalling firefox, but it doesn't seem to work. Can anyone help out?