Firefox Support Forum

Hi,

So, it looks like snapd went ahead and updated my Firefox.... Grrrrr

Now I'm unable to access my profile information. (passwords, tabs, extensions, history, etc)

When I try, I get a pop-up telling me that using an older version if Firefox can lead to profile data corruption. However, I'm trying to use FF version 109.0.1 (64-bit), which should be very new.

How can I get my profile data back?

Thanks in advance,

Mike Diehl.

When i opened perticular video for playing then video progress bar shows completed before playing the video.How i can fixed that issue in firefox only in the firefox browser i am facing that issue

Hi!

I have encountered this really annoying problem on my Firefox app. I give details below. I installed Mozilla Firefox on my freshly installed Ubuntu 22.04.1 LTS. I tried installing it from Snap Store. However, when I tried saving an image from the web (or, truthfully, any other file chosen by the "Save As..." selection), nothing happened, again and again. I tried many things, including following relevant guides from the internet, but nothing changed. The Firefox version is the 107.0.1 (64-bit), a Mozilla Firefox Snap for Ubuntu canonical-002- 1.0. I, also, have to report some other things, as well. When tried installing the browser from the internet (I downloaded a compressed file, containing the executable), the same function seemed to work. I, now, use the executable to access Firefox. However, firstly, because other difficulties (not problems, but difficulties) arise and, secondly, because I'd really like ti use, mostly, snaps, I report this bug here requesting for help, as well.

Any helpful answer will be appreciated!

Thank you!

I use built-in screenshot tool to take picture. When I click to the Download button, no file is saved. Try to open Firefox in Troubleshoot Mode but file is still not saved.

Firefox 102.0.1, 64-bit on Ubuntu 22.04, install from https://launchpad.net/~mozillateam/+archive/ubuntu/ppa.

I have recently updated to Xubuntu 22 and in the process my firefox was migrated to the snap version. Now firefox is using its own mouse pointer style (smaller pointer, "hand with cuff pointing left" instead of "hand pointing up" over links). I can edit the system style of my mouse pointer, but that does not change the mouse pointer while in Firefox. This seems the same problem like these two questions: - https://support.mozilla.org/en-US/questions/1380997 - https://support.mozilla.org/en-US/questions/1369875

How do I make Firefox use the system settings for the mouse pointer? Or at least how do I change the mouse pointer style/settings for Firefox snap at all?

For reference my Firefox Version is 104.0.2 (64-bit) Mozilla Firefox Snap for Ubuntu. My desktop environment is xfce 4.16.

Thanks, Peter

I'm using Firefox Version 98.0.2 on Ubuntu 21.10 with Wayland and Gnome 40.4.0. I choose a larger cursor size from Ubuntu's Settings->Accessibility->Cursor Size. However, in Firefox the cursor always displayed in the smallest size.

I have recently updated my site to run off a different hosting provider, and CloudFlare, a long needed change to my site. However, in doing so, my site has become unreachable on my laptop, with firefox (and other browsers) still thinking that my domain is attached to the old nameservers, causing it to redirect to the "site not found" page of my previous hosting provider. I have tried flushing my system's DNS cache, clearing my browser cache, clearing the browser's DNS records, all to no avail, however, I do know my site works, as on my mobile phone with basic Safari, the site works fine.

my system is on Ubuntu 22.04, and running firefox version 107.0

I have a laptop with Ubuntu 22.04. Firefox 307 from deb package works perfect. I wanted to give a try to Flatpak variant 306, which works well too, except two finger gestures back and front won't work. Scroll works. Any scheduled fix for that? Would be cool to move to flatpack completely.

Youtube live streams work fine on windows, but they don't work at all under Linux. Firefox is up to date on both my operating systems that I dual-boot. Getting an NS_BINDING_ABORTED error in the network console. I deleted my profile to be sure it wasn't due to any extensions or settings I've changed, and the problem remains. The Linux itself is also a fresh installation, and I had to download a tgz version and remove the snap to get the latest, because Ubuntu was stuck at 99.

Stopped working after after Ubuntu update to 22/04. Trying fixied that by replacing files from https://ftp.mozilla.org/pub/firefox/releases/56.0.2/linux-x86_64/ru/ but still diesn't work. Crash reporter Info:

BuildID: 20171024165158 CrashTime: 1668330446 InstallTime: 1511200869 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1345 StackTraces: 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StartupCrash: 1 StartupTime: 1668330446 ThreadIdNameMapping: Throttleable: 1 UptimeTS: Vendor: Mozilla Version: 56.0.2

I'm in Ubuntu 22.04, logged in as user-me. I would like to open /home/user-other/path/to/index.html with firefox.

user-me is in the group user-other, and everything under /home/user-other has permission 755. I can open /home/user-other/path/to/index.html in the terminal without problem.

If I simply type /home/user-other/path/to/index.html in the address bar of firefox, it gives "Access to the file was denied". If I open the file with the file picker, the page is loaded, but as "file:///run/user/1000/doc/some-hax-number/index.html", and the resources in the page are not properly loaded.

How can I properly open /home/user-other/path/to/index.html?

I am on Ubuntu 20.04.5 LTS and really dislike when Firefox updates and I am in the middle of some work and I get this "Firefox has upgraded in the background and needs to restart".

I enjoy my privacy, so I start my browser with the "Delete cookies and site data when firefox closes" and "Always use private mode" set. This means when the browser restarts, everything is gone.

Why can't this be disabled? My laptop checks updates every day and I install them. Why can't I get a notification that an update is available so I can download and install at my choosing?

I use Firefox sync between multiple devices, including a desktop and a laptop on Ubuntu Linux. This is done through a Firefox account. Both Ubuntu devices mentioned run Firefox 108.0 for Ubuntu 20.04 LTS.

I'm signed in on this Firefox account on my laptop (from which I'm writing this message). I recently (some months ago) changed my primary e-mail, since I may lose access to the older e-mail account soon. Now, suddenly, on my Ubuntu Desktop I received a message that I need to sign in to sync. When I click on "sign in", it takes me to tab that lists my primary e-mail address and asks for my password. I enter the password that I know is correct (it is listed under my saved logins on this Ubuntu laptop and the e-mail listed is the primary e-mail address with which I am signed in on my laptop, writing this message; it is also listed on my Firefox account details as my primary e-mail address). I then get a red message on tab stating "Primary account e-mail required for sign in", despite the fact that it is with my primary e-mail that I am attempting to sign in! I've tried it multiple times, to no avail.

At least two other users have posted about related concerns this year: (see https://support.mozilla.org/en-US/questions/1368875 and https://support.mozilla.org/en-US/questions/1395902). However, nothing has been done to resolve this issue. I have followed all instructions provided for changing my primary e-mail address. This is definitely a fault on Mozilla's side and not mine. Please resolve this urgently, users risk losing vast amounts of data, through no fault of their own, if you fail to do so.

I am running Ubuntu 18.04 and the current version of firefox is 112.0.1. The problem has occurred on two different machines.

My Friday routine normally involves updating my computers. Normally, I start firefox and get some preliminary work things out of the way before using sudo apt-get update/upgrade (sudo apt update) to update my system.

However, firefox has interjected and updated itself twice in the past month or so. When it says it has done the update and needs to be restarted, I click the button and it restarts. This would not be a problem since it was going to get updated anyway, however, when I go to start sudo apt-get upgrade to update the rest of my system, I get the following error:

E: Could not get lock /var/lib/dpkg/lock-frontend - open (11: Resource temporarily unavailable) E: Unable to acquire the dpkg frontend lock (/var/lib/dpkg/lock-frontend), is another process using it?

This lock traces back to firefox and persists for several hours. The first time I assumed something weird just happened resulting in the lock not being released when firefox restarted after its update. However, since this is the second time that it has happened there is something going on with your updater not releasing properly. Normally, the lock is released immediately after the updating software is finished updating, however, this is not the case with firefox right now.

Please fix this bug.

In the Flatpak version of Firefox 103.0.2 the resize handles do not appear when you hover over any of the 4 edges of the firefox window unless you hold down the left mouse button, then they appear, but you have to get the mouse pointer just right before pressing the left mouse button. I notice on several forums that this has been like this for the last 2 months, are the team at Mozilla working on a fix, cheers

I have my login credentials saved in Firefox on a Windows PC. I just installed Ubuntu on another PC. I am signed into Firefox on both computers and Sync is enabled. When the Sync finished up on the Ubuntu PC, everything came across with the exception of the login credentials. Has anyone experienced something like this before?

When I open Firefox through the GUI nothing happens. It acts as if I never tried to open it.

When I attempt to open it via the CLI I get:

joshua@joshua-Z390-AORUS-PRO-WIFI:~$ firefox /snap/firefox/1443/snap/command-chain/desktop-launch: line 52: /home/joshua/.config/user-dirs.dirs: Permission denied sed: can't read /home/joshua/.config/user-dirs.dirs: Permission denied /snap/firefox/1443/snap/command-chain/desktop-launch: line 261: /home/joshua/.config/user-dirs.dirs: Permission denied cp: cannot open '/home/joshua/.config/user-dirs.locale' for reading: Permission denied /snap/firefox/1443/snap/command-chain/desktop-launch: line 266: /home/joshua/.config/user-dirs.locale: Permission denied Error: cannot open display: :0

For context: Ubuntu: 22.04 LTS

The update that I ran was simply generic system updates through the app store. Notably though it was the snap store not the ubuntu software store. Don't know if that matters.

Any ideas? Thanks a million!

Firefox 102.0 (65 bit) on Ubuntu 20.04, for some reason has begun downloading mp3 files as mpga files (Google Chrome doesn't do this). This forces me to edit the extension as I download, since my mp3 player doesn't recognize the mpga extension. How can I fix this?

I am using Mozilla Firefox, ver. 102.0.1, 46 bit, snap for Ubuntu 22.04. I have two issues with saving files in Mozilla.

First, when I try to save a pdf using the CTRL+S key, it open multiple (~100) instances of save dialogue box. Initially I thought my computer got freezed, since pressing the save key didn't had any effect. I tried to move it using the CTRL+SPACE key -> Move option, and then I realized there are many such save dialogue box are open. How to rectify its behavior?

Second, it downloads the file only in system created folder (e.g. ~\Download, ~\Document, ~\Pictures, etc) and not other user created folders (e.g ~\Dropbox, etc.). The dialogue box for saving file closes without giving any warning/error message. When I check the file it is not downloaded (in user created folders). Can there be any permission issue?

I have already reinstalled the Mozilla once!