Firefox Support Forum

I got an error message when playing a movie that said clear cookies & cache so I did that. The movie played after I did that. Now today I opened a weather link and when I clicked on precipitation it didn't work. I clicked on a One Tab link to youtube and it opened youtube home page, not the specific link with all my history and feed lost. And some youtube videos would not play. I tried to open my Outlook email from one tab, but I just got outlook and had to re-sign in. And then I could not open an email. I had to switch to chrome to open the email. I tried to use trouble shoot safe mode. I was able to play a youtube video, but my extensions were then unavailable in safe mode, so no one tab. I am 75 and not very computer proficient, and I am afraid I will make things worse because I cannot predict the outcome of the steps offered. Mozilla/Firefox updates automatically, so I have the latest version of that and I have macOS Catilina version 10.15.5 Is there anyway to undo this mess? I need help at the most basic possible level. Can the clear cookies & cache be undone? Is my youtube history & feed able to be restored some how? Help please!!!

Since logging onto Firefox this morning, I began getting a message that say Passkey error due to a server error (??). Reading further, I am asked to get a # code from my email, insert it in the query box, and submit. When this does ANYthing, it shows the Amazon site all run together with type that's too large and huge item icons.

I have been able to successfully log into Microsoft Edge to access my Amazon account where it displays normally.

I hate to use other Browsers. Can you help me get back to normal on Firefox?

A new version of Firefox was installed yesterday and now my Adblocker Ultimate is blocking content on some sites. For example, I can no longer see my local digital newspaper and photos on the Eddie Bauer website no longer load. If I turn adblocker off, the website loads correctly. These sites, and others, have worked fine for years. How can I fix this without turning adblocker off?

When I pick on bookmarks at the top left and it drops down there is recent tags and recently bookmarked, this is on laptop 1 with windows 10. When I am on my newest laptop windows 11, I do not see the recent tags and recently bookmarked. Is this something under settings?

A video I am watching is in 4:3 aspect ratio and comes with black bars in the embedded player; however, when i enter fullscreen (on a 16:9 display) the video stretches horizontally, getting rid of the black bars, resulting in a bottom portion of the video being cut off. This happens on my macbook pro running firefox 116.0.1 that is connected to a television monitor. This issue does not happen on my desktop monitor of 16:9 resolution. For about one second or so when the video first enters into fullscreen, the video is played how I want it to be played (non stretched, 4:3 aspect ratio, with vertical black bars on the sides), but then it auto adjusts itself and switches to a stretched resolution, which is what I DO NOT want. In case this info is important: When I exit the video, the entire screen is in a stretched resolution for only about a second until it then adjusts itself again to return to a normal display view. I am in dire need of help, it's driving me crazy.

(similar to this thread: https://support.mozilla.org/en-US/questions/1401072 , except my problem occurs on a non youtube site, so im not sure how the tags solution would work)

With the new 116, I have lost all of my add ons, I cannot get into gmail, other sites ask for captcha with no captcha in sight. I keep getting a message that google thinks i am a robot

Hello Every time i reset PC and open Firefox i have to login to all services again ! Whats the hell is going on ? Every time all bc procedure answer TXT , answer ble ble question what the .... is wrong with you ? i used Firefox like 10 years ,, i guess is time to switchh to othher .... show like MS or yahoo P or chrome

NO regards

big disappointment

Dariusz

I have installed Firefox on my new computer but some bookmarks did not transfer from my old computer. This includes those bookmarks shich displayed on my old computer only when I clicked on "search bookmarks." When I click "search bookmarks" on the new computer, it only displays bookmarks I have visited on the new computer. New computer is running Windows 11. How do I transfer these bookmarks to my new computer? Thank you.

Firefox keyboard recognition not working. The letters that I type are not those appearing on screen. I’m typing in Word, & copy/paste in order to write the text.

We have a website we are using for supply chain. When we look at orders it shows up in PDF for printing. While using FireFox after a few PDF's they are starting to show corrupted data. Even after deleting cookies and Cashed data

I was trying to set up Mullvad but upon reaching the settings where "DNS over HTTPS" once was I noticed it was gone, how can I change provider now without the option too?

Hello, I would like to import bookmarks, passwords and other settings from a second chrome account. Is it possible to do this? Do I have to create a second account as well on FF? I would assume so, but trying to get help via the FF Support page is not very easy. I realize this is a site for developers and code contributors, but I would like to move to Firefox because the browser has done and excellent job in building its robust platform over the years. What it boils down to, is I would like to be able to switch among accounts as I do in chrome. Is that possible? If not how to I go about creating a second usable account. I am sure the answer is easy, but obviously my wording for questions were not concise enough to get help.

Thank you for your help.

I'd like to know what encryption algothim is used for the password manager and the process behind it. Since I'm using this information for a paper I'd appreciate it if you could add a source as well if possible.

Before I can even get on my computer, I can see Notifications for Firefox. I use my password to login to my desktop computer and the Notification in the upper right hand corner are there for a few seconds more, then they disappear. I do NOT know where to see them again and I truly would like for this activity to stop. Where do I find Notifications after I launch Firefox (my preferred browser and the ONLY browser I use) to see what the notifications have to say, and how can I disable Notifications?

Hi - After taking the suggestion to re-install a fresh copy of FF, I keep getting something to the effect that the FF profile is missing. After spending too many hours trying all the leads provided online, and not being too familiar with some terminology, I am bewildered. Instead of a simple set of instructions, I am tasked with deleting something. Wha?? I don't wish to delete something, I simply would like to dump the contents of the old data file that appeared when I re-installed F back, and be rid of the nag. Had I had been warned that this problem would occur, I would never have re-installed FF. I wound up with something that contradicts its premise; delete what? The title to Restore FF Profile is misleading. Logically, here should be a link to click on to re-install the old files, or better yet, they should have been installed automatically. The file folder raises the question, why even have it? It's useless. If it had a list of extensions that were deleted, it would be helpful. Luckily, I hand copied the extensions, recalling that many years ago, they disappeared down the rabbit hole, never to be seen again I apologize for being ungrateful, as FF and the work done by volunteers is most appreciated. but wasting what little time I have here on earth is not good for the psyche. If there is a simple, understandable solution, it would be most appreciated. Thank you, Nick M.

On the new tab page, there is an option to dismiss links to frequent site, which will make them no longer show up on the new tab page. However, I cannot find any option to reverse this. How do I restore which pages show up on the new tab page to default, before I dismissed any?

I have System Mechanic Ultimate Defense from iolo on my windows pc. When I updated firefox the password manager, called ByPass, was no longer on firefox and I could not put it back on. When I tried to launch it from System Mechanic I got a message that said - 404- page you are looking for could not be found.

I'm using Firefox 116.0.1 on Ubuntu linux. I'm not using a VPN, antivirus, a proxy or any kind of http filtering.

When attempting to load a certain website I get the message: "An error occurred during a connection to www.[website].org. PR_END_OF_FILE_ERROR"

Google results tells me that firefox throws this error when it can't resolve a safe SSL/TLS connection to the website.

The thing is, I don't care. I'm aware of the risks of browsing on a website with outdated or non-existent certs.

How do I get firefox to drop this security measure?