Firefox Support Forum

Is there anyway to reset your password without losing bookmarks and other personal data? My old computer crashed and I don't want to lose all that data. For some reason, my password isn't working.

I recently viewed aa.com in Firefox. Was having trouble with linked pages and switched to Safari. Not only did the linked pages work in Safari, but there was a difference in the homepage, as well. Why would this happen? Not sure whether to switch back, because of inconsistency of sites working well in Firefox.

Not sure why, but the tabs suddenly moved to the bottom of my screen. How do I get them back to the top? Also, once I get the tabs back up top, how do I get back the plus sign to add a new tab?

(I'm on Firefox 108.0 in Windows 10 21H2. I believe the problem started when 108 loaded.)

Hi Firefox,

Thanks for taking time to look at this report - here is the issue that I am running into.

Problem

I am constantly getting crashes every time I open Firefox, and so I temporarily switched to Chromium until I can get this issue fixed. Every time I open a new tab or try to search for something I am greeted with "Gah. Your tab just crashed. We can help! Choose Restore This Tab to reload the page" and when I do so it just reloads and gives the same prompt.

Steps Taken

I have disabled all the extensions and everything that I possibly can, uninstalled, purged, reinstalled Firefox and I'm not logged in to Firefox sync. There is also no report of any crashes. I also followed all information provided on the Firefox help page about this problem to no avail.

System Information

OS: Pop!_OS 22.04 LTS x86_64 Host: Dell G15 5515 1.6.0 Kernel: 6.0.12-76060006-generic DE: GNOME 42.3.1 WM: Mutter WM Theme: Pop Theme: Pop-dark [GTK2/3] Icons: Pop [GTK2/3] CPU: AMD Ryzen 7 5800H with Radeon Gr GPU: AMD ATI 05:00.0 Cezanne GPU: NVIDIA GeForce RTX 3050 Ti Mobil Memory: 7008MiB / 15342MiB Firefox Version: 108.0

Possible Source

I installed Citrix, and then this started happening. But I also just freshly installed PopOS yesterday, so that might not be the problem.

Unrelated

I love the work that Mozilla has done with the Rust programming language (the best programming language) and WASM, thanks!

Thanks!

For weeks I have been trying to find a solution to getting "Error 15" on certain websites when using Firefox. Opera and Edge have no problems with those sites, only Firefox has problems. I have tried every "fix" that I can find on the Mozilla site and none of them work. Is there anything else I should try before I abandon Firefox? Could it be that Firefox is now unreliable under Win7 Pro 64-bit? If so I will have to abandon it because this computer cannot run Win10 or later.

Firefox 109 is horrible and I am trying to revert to 108. I have the "Old Firefox Data" file, but have no idea how to get ALL that info back into 108. I am so very upset and frustrated right now! So much wasted time. I cannot believe Mozilla did this to us with no warning!!!!!!!! I have seen some articles on how to get the info back, but I don't really understand them. I am relatively computer-savvy, but I definitely do not understand how all this works. Some "Firefox for Dummies" at this point would be greatly appreciated. I am on a PC using Windows 10 professional 64-bit with automatic updates so it's current.

firefox: 108.0.1 (64-bit) windows 10: 21H2 installed browser: firefox (pin-ed private mode on task bar) and edge (set to always open in private mode)

When I open firefox by clicking the icon on the task bar, firefox is opened in private mode. When I type in a URL in the address bar and click return, the private mode icon disappears from the tab, and the firefox instance becomes a normal (non-private mode) window.

When I open firefox in regular mode, and click New private window menu button, a new firefox instance is open with no private-mode icon shown anywhere in the new window.

How can you tell if firefox is in private-mode or not? Does the new version of firefox really have private mode?

See the attached images: start firefox in private mode using the pin-ed icon on the task bar; then type in www.google.com in the address bar. After that, cannot tell if firefox is still in private mode.

By the way, I've cleaned all browser data, all, everything I can select in the settings. Still in private mode, I still get site suggestion from history. From privacy's point of view, something is wrong somewhere.

Hi, I explained in the query itself. I do not have any add on or downloaded any ad blocker software. But genuine sites are not allowed to for eg. to access a speed test website keralatelecom.info. I get this alert

With the update from 107.1 to 108.0 my default search engine was reset from DuckDuckGo to Google. This happened several times before, about once a year. Extremely annoying. I'm using the only browser not based on chromium for a reason.

Is this due to some agreement between Google and Mozilla?

I really wish I could pay directly for a browser. I'm using it 8-10 hrs each day.

Hello! I have a problem when deleting a Bookmark. It is from https://savefrom.net/ and I tried deleting it but after reopening my firefox it reappeared on my Bookmarks again. How can I get rid of it?

Hi, I recently began having trouble getting Youtube to work on Firefox.. Doesn't seem to want to connect, slow to open, mostly not at all, sometimes loads half the page....etc Constantly comes back with a message that I am not connected to the internet, which is nonsense.. It loads instantly in Microsoft Edge..which I normally don't use at all. I have deleted all history , Cache etc multiple times and that works maybe for one time and then the problem is back again.

Appreciate some help.

I am on Manjaro Linux and installed the update to Firefox 108. The result is an unwieldy, unhelpful interface that is the opposite of the efficiency claimed by Mozilla. I can't close tabs, I can't even easily find them. The top bar gives me two controls with identical function: both show "Save to Pocket" and "Customise toolbar..."

Could you tell me how I can close tabs, please? If I can't, then I'll be adding to an endless history, probably making the browser slower and slower.

Who asked for these changes? In what way are they they helpful to me?

The shift+esc keyboard shortcut now opens the Process Manager....

How do I change this shortcut? Or get rid of it altogether? Every time I shift+esc the process manager opens and it's just unnecessary.

Inside of the bookmarks menu, there is a folder named "Other bookmarks." I'm unable to delete this folder. If I right click on it either in that menu or in the manage bookmarks menu, the delete option is greyed out. See the attached image for more info.

How do I delete this?

In the past, I used to be able to choose where to save downloads but for a while now, anything I choose to download is automatically saved in the DOWNLOADS Folder. On the "Save files to" box I was able to replace "Downloads" to "Always ask you where to save files". Nothing I do now can remove/delete the word Downloads from that box.

If you have a look at the attached image, I have ticked the "Always ask you where to save files" box which is below the "Save Files to " box but ALL downloaded files still end up in the Downloads folder.

Please note I am not tech savvy but I'm fairly good following clear instructions. Thank you in advance.

Hello guys,

I started having a weird problem a few months ago. Since I was overwhelmed with work and travels in the past months I just found a quick workaround by using Chrome, but I'm much more used to Firefox than Chrome I'd like to solve this issue once and for all.

So I'm getting 99% of my work on Fiverr. I'm averaging between 20 and 40 orders per month meaning that I need to upload all sorts of files everyday. Whenever I click the 'attach' button, doesn't matter whether in the message section or in the delivery section my entire browser freezes. Even if I waited for some time (I've tried up to 60 minutes), it wouldn't unfreeze. Same in private window, same if I disable all addons. I even refreshed Firefox, but the problem persists.

In Chrome or Edge the problem doesn't exist. Neither does it on my mobile device. Not sure how to troubleshoot that.

Any ideas?

Thank you!

After updating to Firefox 108, it's no longer possible to use gesture extensions on new tabs set to open "Blank page" here: Tools > Settings > Home > New Windows and Tabs > New tabs: "Blank page".

However, when manually browsing to about:blank the page still allows gestures. E.g. to close the tab, or navigate away from it.

Viewing the page source of the "Blank page", Firefox 108 does not actually open about:blank when set to "Blank page" but instead opens about:newtab.

Either about:newtab used to allow extensions to run and no longer does, or the behavior has changed so that it now opens about:newtab instead of about:blank when setting Firefox to open new tabs in "Blank page".

This breaks work flows of using a gesture to open a new tab and gestures to navigate away from it or close it.

Moved from a Windows 10 laptop to a new, W11 laptop I copied over all of my FF files including those from AppData.

Now, when I try to use a stored credit card to pay online, the available cards are appearing and when I select one it flashes and then disappears...manual entry does work.