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Sync - data lost - strategy to restore data wanted

I have used sync for long on several devices and different operating systems (Win 7, Win 10, IOS) in parallel. Most interesting and useful is for me synchronisation of th… (read more)

I have used sync for long on several devices and different operating systems (Win 7, Win 10, IOS) in parallel. Most interesting and useful is for me synchronisation of the toolbars with Bookmarks. It worked fine up to today. Today I opened Firefox and found my bookmarks as they were about two years ago. Oops... so I tried to synchronize but failed. No changes were applied to my bookmarks. I assume, my bookmarks are also being stored on several other devices I used for Firefox. However the newest sinchronization on the mozilla server does not contain the accurate valuable data. How can I manage to save sync data from a destinct device to the sync server and determine that as the current data set to be valid for synchronization with all my other devices? In other words: set the direction for synchronization. I did not find this option on my current (82.0.3 (64-Bit)) installation. Could anybody help me? Thanks Juergen

Asked by Hanofahrer 5 months ago

Last reply by Kris 1 month ago

  • Archived

Firefox Sync not working

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem… (read more)

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem?

Asked by Pouryanno 7 months ago

Last reply by Dale 5 months ago

Dissappointed in you support

I have had the same stupid problem for 3 years. I lose power to my MAC and I have to redo all the stuff on Firefox. I lose homepage, BookmarksI really want to speak to a… (read more)

I have had the same stupid problem for 3 years. I lose power to my MAC and I have to redo all the stuff on Firefox. I lose homepage, BookmarksI really want to speak to a voice on the phone so I can explain it but that is not an option on the website. I WANT TO SPEAK TO SOMEONE WHO CAN HELP ME!!!!! I have tried a couple of the self solutions and I have the same problem. I am about to just delete this POS and go back to POS Safari. Firefox works wonderful when it is up and running but if my machine loses power or I reboot, Firefox gets wrapped around the axel and I can't get my Bookmarks/favorites back. Also, LASTPASS used to have a small icon in the upper right part of my homepage......now that is gone. I hope to here back from you.

Robert

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by rdsomers 2 months ago

Last reply by Chris Ilias 2 months ago

How can I connect using Firefox

I am trying to log into Firefox, and have changed my password. My email address is xxxxxxxxx@xxxxx.xxx what should I do to connect to Firefox? (email address removed b… (read more)

I am trying to log into Firefox, and have changed my password. My email address is xxxxxxxxx@xxxxx.xxx what should I do to connect to Firefox?


(email address removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

Asked by 2weight34 5 months ago

Last reply by kajojajo245 5 months ago

  • Archived

Не синхронизируются логины и пароли с мобильным устройством

Здравствуйте. Столкнулся с проблемой синхронизации. Оба устройства подключены к одному аккаунту, закладки и облачные закладки синхронизируются, а логинов и паролей на моб… (read more)

Здравствуйте. Столкнулся с проблемой синхронизации. Оба устройства подключены к одному аккаунту, закладки и облачные закладки синхронизируются, а логинов и паролей на мобильном устройстве нету "логины не найдены" Между разными ПС устройствами - все работает Пробовал и пере подключать аккаунт и переустанавливать Firefox В чем может быть проблема?

Asked by paavloov 6 months ago

Last reply by Václav Trpišovský 6 months ago

  • Archived

I've lost my data after resetting my firefox account password

I had reset my computer. I had also forgot my password of firefox account, so i had reset my password. After that all my data is lost. How do i retrieve my data back. … (read more)

I had reset my computer. I had also forgot my password of firefox account, so i had reset my password. After that all my data is lost. How do i retrieve my data back.

Asked by kvinesh966 8 months ago

Last reply by philipp 8 months ago

  • Archived

Sorry. We’ve locked your account. The confirmation email we sent to xxxxx@gmail.com was returned.....

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is… (read more)

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is : "Sorry. We’ve locked your account.

The confirmation email we sent to xxxxxx@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account."

There is nothing wrong with my gmail account either - I checked gmail is not bouncing mail back sent to my address.

Asked by BlackWeta 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Can't connect to Android device using sync

I signed in to my Firefox account from my android device. It shows up in Devices and Apps, but when I click "Send tab to device" it says "No devices connected". I clicked… (read more)

I signed in to my Firefox account from my android device. It shows up in Devices and Apps, but when I click "Send tab to device" it says "No devices connected". I clicked "Connect another device" but it doesn't show up there either. Please help.

Asked by Firefox guy 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

how do I restore my firefox bookmarks from my firefox account?

I use Firefox on my work MacBook and created a Firefox account to have a backup for my bookmarks. Something happened on my MacBook and they had to wipe Catalina and rei… (read more)

I use Firefox on my work MacBook and created a Firefox account to have a backup for my bookmarks. Something happened on my MacBook and they had to wipe Catalina and reinstall Mojave. I want to log into my FF account and restore my bookmarks. How do I do that?

Michelle

Asked by mhoney 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

How do I hide saved passwords?

I can see passwords and email on info and passwords in Firefox. How do I hide this password. Peopel gonna take my phone or laptop and see my password. How to prevent this… (read more)

I can see passwords and email on info and passwords in Firefox. How do I hide this password. Peopel gonna take my phone or laptop and see my password. How to prevent this? I know master password, but master password has to be inputted every time I launch Firefox.

Asked by PixelGM 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Bookmarks keep syncing wrong

I've been using Firefox on my desktop, laptop and Android Mobile for months without issue. Recently i swapped to a new phone and for some reason the bookmarks on my deskt… (read more)

I've been using Firefox on my desktop, laptop and Android Mobile for months without issue. Recently i swapped to a new phone and for some reason the bookmarks on my desktop and laptop are getting jumbled/deleted (see attached pics)

To try solve this I exported my bookmarks to a .json file, then manually deleted all bookmarks on all my devices, ran a manual sync on all devices then completely uninstalled and deleted appdata/cache files.

I then re-installed using a fresh download from Mozilla, signed in and imported my bookmarks from the json file.

for a full day my bookmarks stayed intact, I then installed firefox on my phone and within an hour my desktop bookmarks became jumbled again.

Am I missing something here?

Asked by Gazza 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Need help with confirmation mail

"Sorry. We’ve locked your account." "The confirmation email we sent to ****** was returned and we’ve locked your account to protect your Firefox data." "If this is a vali… (read more)

"Sorry. We’ve locked your account." "The confirmation email we sent to ****** was returned and we’ve locked your account to protect your Firefox data." "If this is a valid email address, let us know and we can help unlock your account."

Need help to send a new confirmation mail. Have been getting this message since last year so please no reply about waiting 24hrs.

Regards, firefox190

Asked by firefox 1 year ago

Last reply by 3159877907 1 year ago