Firefox Support Forum

Yesterday all of a sudden my webpages and UI appeared to be magnified. While I can zoom out on websites, I cannot find any option to adjust the size of the UI.

I noticed that Firefox 22 (which I am running) has a new feature: "Windows: Firefox now follows display scaling options to render text larger on high-res displays". Is it possible to adjust how Firefox responds to the display scaling options perhaps?

07-27-13 - moderator locked this due to the length of this two month old thread - please post in one of the other threads discussing this issue

My Firefox on a windows 7 HP laptop updated today (June 25th) and the zoom adjusted, changing the font size, as well as icons and zoomed in on websites. I noticed in the list of changes for the program it says "improved rendering on high-res displays" is this the problem and is there anyway I can disable this? I was quite happy with the resolution before, and find this tacky and annoying...

Hi, Since yesterday (August 19, 2016) Netflix stop working and I get a message at the top of the page saying "Firefox is installing components needed to play audio or video, please try again later". I just called Netflix support and they say that recently they stop using Silverlight and moved to HTML5, they advised me to update Firefox to the latest version, I was running on 47.0.1 but now after installing the update I'm running on 48.0.1 but still get the same error message. I can watch Netflix with Internet Explorer but not with Firefox anymore! For years was working fine I am wondering what's going on, can you help?

I got home, turned on the PC, loaded up Firefox, and ALL my addons are disabled and tossed into their 'legacy' pool of crap. No happy colorful theme, NO adblocker, no Ghostery... it even disabled my Bitdefender add-ons. Something is NOT right here. Anyone know what's going on? Firefox has NOT updated in at least a week or two, so I doubt it was an update breaking anything.

I am currently on version 55.0.3 and have had the offer of an update to 56. I accepted the update, installed and restarted FF only to find that all the bookmark foders are grey [not yellow] and a piece of 'unwanted' software [something to do with screenshots] had an icon in the top right-hand corner. I note that doing a search for this problem on this forum, that in a post by WorriedFred on 9.28.17 @ 7.20pm, a post has been marked 'chosen solution'??? There is no solution - if there is where is it??? OR perhaps this is a new default colour style Mozilla have decided to use with this update - how inconsiderate not to mention this if it is so. And to add on a bit of software without permission is a disgrace.

If there has been an official response/explanation for this problem/bug could somebody please point me to it - I have run out of perming 56-bookmarks-grey-all-update in the search Mozilla bar. For the moment I have done a system restore back to 55 - nice yellow forders.

Rgds Damascus

For the last few days my Firefox does not display the downloads window. I have tried to follow the suggestion set out in Firefox Help ie Tools --> Options --> General

But my General Tab doesn't show under Downloads the option to check the box "Show the Downloads window when downloading a file". Under Downloads, the only option shows "save files to Downloads" and "Always ask me where to save files".

Any suggestions on how I can get to --> Downloads the option to check the box "Show the Downloads window when downloading a file".

Thank you in anticipation

When I'm playing http://play.binweevils.com/game.php?cluster=uk, it just keeps freezing then it crashes. What do I do?

One main reason I am asking about this is because I have to download screenshots for a group I'm in and organise tables etc... For every photo added of games played, results etc... I don't get to see the relevant information I need to be able to download it.

I've tried uploading 2 pictures to here to show what I mean but they won't upload either even though they are under 1mb. Basically, when you click on any picture on facebook, you get a distorted version of that picture, or, there are no options available for downloading it etc.. When I access the same pictures on Chrome, I can like it, download it etc...and everything else is also listed, so I don't understand how Firefox isn't showing any of it.

As both browsers are on this same computer, both upto date etc..., does anyone have any idea why Firefox isn't showing everything ?

Your help would be appreciated immensely as this really is doing my head in :(

dont know how but i have outfox.tv coming on each time i click on a tab, and not my home page, i cant find anything anywhere for outfox.tv and want to get rid of it, how do i do this

Hello

I have spent 3 days trouble shooting this and can't resolve it. Firefox won't load pages, just get a grey spinning circle forever. No other message. I close firefox and restart, it won't start as it is still running in background. Task manager will not close it. I have to reboot the PC. I have tried deleting profiles, which helps for a few minutes then it locks again. I tried re-installing firefox and again it works for a few minutes then nothing. I have completely deleted all 'appdata' and still no luck. New profile doesn't help. I checked all security settings, firewall, etc. and nothing helped. I tried safe mode and the problem still exists. I have used firefox for years and now may have to walk away. Any help is appreciated. Thanks.

This is a continuation of a thread found here: https://support.mozilla.org/en-US/questions/997448 by Compumind.

I reported I was having the same experience, especially when opening links from emails in Thunderbird. I also reported I was forced to revert to FF 28.

Moses replied in above thread and suggested: (1) Download a fresh installer from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(2) Exit out of Firefox.

(3) Rename the folder

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

I followed these instruction carefully but no joy. Upon installing FF 29, not only would it refuse to exit (using "exit") and remain running in the Task Manager until I killed it after opening links from Thunderbird, but I found it refused to exit after simple browsing and following links.

Moses had asked I not reply in original thread so I am re-posting here.

I believe this is a serious bug. With Firefox 28...no problems except a minor one I reported here: https://bugzilla.mozilla.org/show_bug.cgi?id=1002089

Again I am forced back to FF 28, though I miss the beautiful interface and security fixes, I need to have a browser that works properly. My wife has never even seen the Task Manager before so this is problem.

Besides the "educated guesses" made with this post, the only other thing outside of usual that I do, is to have a security policy regarding cookies (don't accept by default...I make exceptions for cookies I want to retain and have a several that are only "allow for session.") I also have FF set to delete browsing history on exit, but that takes a split second.

I look forward to when this issue can be addressed successfully and I am able to use FF 29 (and have it exit properly...I can't expect my wife to follow all these instructions and close it often manually in the task manager...nor do I want to do this.)

Good luck on all the Mozilla projects. Having installed FF 29 twice and then reverted back to 28 twice, I am going to wait and see how this plays out. Please don't send me the standard, "start in safe mode", "restart with add-ons disabled", "reset Firefox" (last time that destroyed my browser completely) stuff. I do not believe this is what's happening.

Moses added that there is a problem with email notifications going through, so take your time, friends.

Ive tried everything in firefox so far but its just no working for me

i disabled addons manually to see whats gobbling up so much ram but nothing, i upgraded, downgraded all the plugins and nothing either (the new flash plugin was giving me issues so now im on an older one btw, was still having issues with recent flash version so thats not it) i added addons that supposedly reduce ram usage but nothing

i enabled and disabled hardware acceleration but nothing either

i cleared the cache and everything that firefox can clear except the browsing history but nada

i used speedfox to try and possibly fix this annoyance but nothing at all

i updated, downgraded, and basically did everything possible with my computer's drivers but nothing either

is firefox just meant to be like this and to behave like an app that never releases its RAM afters its used? in task manager its showing me anywhere between 1.2GB or RAM being used or over 2GB's!! this isnt normal especially since i have only 4 light tabs open, all this and to add to it the context menu loading when i right click is slow as molasses

please, please, can someone just help me here? i added a log thingy that could possibly help, idk whats even going on here anymore from this, one day firefox was great and using no more than 1 gb in total with over 100 tabs open but now with just 4 after firefox has been open for a long time its devouring a quarter of my total RAM, for a browser thats a bit insane, especially since in the days i used to use Opera itd use no more than 800MB at worst

I have Firefox pinned to the Windows 7 taskbar on the bottom of my screen. I use a desktop PC. Most of the time, when I click on the icon, it opens Firefox with no problem. However, occasionally when I first turn my computer on and click on the Firefox icon on the taskbar, it gets highlighted but the little circle doesn't appear and the highlight fades away without opening the browser. When that happens, I can't even shut my computer off without pressing the button on the tower. That only ever happens the first time I open the browser in the morning, and it seems to be happening every couple of weeks. Any thoughts about what's going on? I just had a virus removal done, so that shouldn't be the problem.

There's a single tab and a plus sign next to it in 23. I thought we had the ability to turn that off.

While I'm here, I'll also say that for a while now it's been weird, opening a new window flashes open for a moment and then flips back to my original window. It makes multi window browsing difficult, sometimes.

Before you ask, no, I never use tabs. I detest tabs.

I had no issues at all with Firefox 22, but since upgrading to Firefox 23, my browser is becoming unusable. The biggest issue right now is that Firefox 23 crashes excessively when browsing Facebook. Sometimes I can't even fully load the Facebook page without it crashing, but I can almost always make it crash by just scrolling up and down and forcing it to load new content a few times. This happens even in safe mode, and even after following the instructions to reset my preferences.

Sometimes Google searches also crash within seconds of submitting the search, Firefox crashed 3 times in a row while I tried to search for "Chrome" to install it so I'd be able to look at Facebook. It's more inconsistent with Google searches though, where Facebook is just so completely unstable as to be utterly unusable.

My Firefox updated today and all of a sudden the color of all background tabs is black. I really dislike this, and I am finding it extremely difficult on my eyes. I did a search of help on how to fix this, and it suggested addons. I have no problem downloading addonns, but none of them are compatible with the most recent version of Firefox. Is there a way to change the black background of tabs so they're not so annoying? Thanks.

For Firefox 64-bit Developer Edition 43.0a2 (2015-09-29) for Windows 7, 64-bit.

I just "upgraded" from Dev Edition 42 to 43 and now I can't get back the old-style search bar that I had in version 42.

■ I've read the existing articles about this and verified that about:config, browser.search.showOneOffButtons = false. I verified the setting and restarted, yet the "new style" search panel remains.

■ I tried changing the search bar's appearance via the Classic Theme Restorer addon. Interestingly, in that addon the Advanced --> Search Appearance option ("Unchecking this option removes the new search appearance...") does NOT appear in the list of choices in Dev Edition 43 but DOES appear in my non-Dev instance of Firefox 40. So obviously Dev Edition 43 has been modified (I won't say "updated") in some way that prevents the user from getting the Search bar they want.

Obviously Mozilla seems to have yet again unilaterally "improved" things by yet again denying the user control over yet another aspect of the browser that didn't need changing. Sigh...

After some Firefox updates, and in particular the latest (40.0) my HP Simplepass stops loading/starting when needed. Its icon isn't in the toolbar though it was before. Tools/Add-ons says it is always available. I 'repaired' it from Windows control panel and that didn't help.