Firefox Support Forum

Hello I am trying so hard to contain my anger, I am so angry and frustrated i am finding it hard to get help and i am in just dispare over this i have spend days trying myself to fix this i dont know what do anymore i am so very very angry, i am beyond fury with this i cant get any help i just cant believe this is happening

I've checked a couple of the "similar topics" before posting here. I'm not sure if I am having the same problem or something else.

Back Story: I have a "few" windows and tabs open in FireFox. I would finish what I was doing, shut down and then the next time I booted up and loaded FireFox, all sessions would be restored and all log ins honoured (kept). That is: I was still logged in.

(Moving to now) Yesterday I powered up and ALL sites were logged out. About 20 log ins were needed. Hmmmmm... gmail, and the rest.

"Ok... something happened. No problems, things should be ok from now. I've logged in, so all is sweet."

Today I power up: All logs ins lost. Had to go through it all again.

Gmail is throwing security alerts at me hand over fist. Yeah, that is good in some ways. I get that part. But I've logged in.

Seems - my thoughts - that the cookies aren't being saved. But why? I haven't touched them or their settings.

Yes, I did do a clean out of older cookies. But left the gmail ones, and other sites I know I use. I have `adblocker ultimate` installed.

Now I am logged in, if I open the `cookies` and look I should see them there for the sites to which I am logged in - yes?

To be clear: When I am done, I do NOT `exit` FireFox. All windows, tabs, sessions are left. I just shut down the machine. Then next time I load FireFox and they are re-loaded and log ins are maintained.

I've noticed that with Firefox 102 when I download an exe file, in this case Thunderbird Setup 102.0.exe it is renaming it to Thunderbird Setup 102.0.exe.bin.

Why is that happening now? I know the "potential risk" or downloading an .exe file but shouldn't it ask or at least warn you instead of just deciding to rename it

I didn't see a setting to disable this "feature". Is there one?

Thanks

Firefox crashes when switching between tabs. Worse than usual crash, the last page i was viewing is there but unresponsive to mouse or keyboard including contr-alt-delete. Must push and hold the power button on my Dell XPS8940. Windows 10 Home 21H2 OS Build 19044.1586. Windows Feature Experience Pack 120.2212.4170.0.

There was a window with 7 tabs, 1 playing a youtube video and 5 with videos not playing, one other site with no audio and another window with a website streaming only audio. When the system stopped, the speakers made an odd sort of buzz sound until powered off. I am on the latest version FF 99.0.1 but a similar crash happened on version 98.0.1. Before that this Dell never locked/crashed up this way.

This Dell PC has Realtek audio just like our HP W10 laptop and they both had issues when new with all sound not working when playing a youtube video only in Firefox (HP Feb 2021 and Dell Oct 2021). Launching Groove Music and playing an mp3 always got the sound working. Problem did not cause any program to crash. Windows updates to drives eventually fixed the problem but it only even happened in Firefox. Current problem is new in the last month or two and only on Dell.

I wanted to get an couple new addons to my firefox browser. But whenever I try to get one i get the message 'Installation aborted because the add-on appears to be corrupt' whether I save the file and install it in windows, or trey to install at the firefox addons page. I have done multiple re-installs of the latest browser, cleaned every file out of the system, even joined this community in case I have to get some kind of membership to get addons.

I am out of ideas to solve the problem, and I cannot find anywhere on the internet where the 'Installation aborted because the add-on appears to be corrupt'. problem I have is solved. Please help.

jkumpire

I have installed two dictionaries, "English (United Kingdom)", and "French". However, when I go to check a spelling, (right click/Languages over the suspect word), I am offered a third dictionary choice, "English (United States), which I do not want. I have removed the US dictionary and even the language pack but the menu item persists. I can find no way to get rid of it.

Please advise

I have discovered a problem with Firefox updates when opening a Kaspersky Safe Money browser session.

In Firefox, Tools - Settings, Firefox Updates, it shows Firefox is being updated by another instance and the option to Check for Updates has been greyed out (screenshot attached).

When you use the Help, About Firefox option it also says that Firefox is being updated by another instance (see screenshot attached).

When you check the same Settings in the Safe Money 2nd session, it shows exactly the same information and you cannot update Firefox in any session.

In previous versions of Firefox, when you opened a 2nd session it said that Firefox was being updated by another instance and the option to Check for Updates was greyed out but you could still update Firefox in the main session.

This is not a problem when using Chrome or Edge so it must be related to Firefox so can anyone suggest anything to fix this or does it need Tech Support to look into it for fixing?

Thanks.

How do I enable Javascript on Firefox Android? There are many so-called solutions on the net, but the one with "about-config" does not work; it just starts a search. According to mozilla it does not work on mobile devices anyway. So, does anyone really know? Cheers

I notice some reported this problem in 2020, in a post that's been archived.

I reported it previously in a different post, but I may not have provided enough information. I am using currently 91.10.0esr (64-bit) on openSUSE Leap 15.3 Linux.

When I right click on a web page, and choose "Save Page As..." from the menu that appears in response to the right click, then choose "Web Page, complete (*.htm *.html)" as how to save the page, Firefox goes through some process, something is placed on the disk drive. But often, the status of the download shows as "Failed". That is until I retry the download. I've even been able to "Show all downloads" and click on an icon to retry it, sometimes days or weeks later, without even re-visiting the web page which was originally saved, but after clicking on the icon to retry saving the page, the status shows as "Completed". It could just be an issue with Firefox reporting the status, rather than an actual failure.

Is this a "bug"/"error" in the program code for Firefox? If so, is there someway to report it, or will this post serve as such a report?

I'd appreciate any helpful thoughts.

Lorsque je veux regarder une émission en direct sur Arte.tv ou une émission en replay, le son n'est pas activé automatiquement. Je dois aller dans les réglages du son de mon interface Manjaro Linux Cinnamon pour activer le volume sonore qui est à zéro sur ce site. Je ne rencontre pas ce problème avec les sites de France Télévision (France 2 ou France 3). J'utilise la dernière version de Firefox v 101.0.1 64 bits

Hello Mozilla support

I wanted to view the video at this site -

https://www.daserste.de/information/reportage-dokumentation/dokus/videos/die-recyclingluege-video-102.html

(The site is German public TV)

Firefox (my default browser) says the video is geoblocked outside Germany, and my DNS proxy will not unblock it.

I tried again with Chrome browser, no problem, the video is not blocked, didn't need the DNS proxy.

Could this be a firefox problem? It seems bizarre - a small proportion of videos from the site are in fact geoblocked, most are available internationally. And always previously, whenever I encountered a blocked video, my DNS proxy would unblock it. But not for this video.

Any ideas as to what's going on?

Thanks, Fraidy . (Firefox 101.0.1 64 bit Windows 7)

I have been using Firefox as my default browser for many years and much prefer it to the other browsers. However, several weeks ago Firefox started blocking the download of my morning newspaper. Now I have to copy the link from my morning newspaper email and paste it into Chrome to get access to my newspaper rather than simply clicking the link in the email. While I found this very annoying, when I couldn't find a workaround, I just continued to copy/paste into Chrome. Today I tried to download my IRA quarterly statement and found Firefox is blocking this pdf download also. Note that in neither case does Firefox tell me that they are blocking the downloads and they just do not download and some pdfs do download. So this is now getting beyond just annoying. Is there a workaround for this new Firefox problem or is my only alternative to define Chrome or Edge as my default browser and give up Firefox?

Why are google sites (Youtube, Gmail and Search) getting disconnected when all other sites are still connected to the Net? This has been happening since November 2021.

When that happens I close the FF and then immediately open it. Now the google sites work properly.

Never had that problem with other sites.....never!

Why the hell is this happening? Is FF responsible or Google?

So what is the solution?

I updated to version 102 and found that all my passwords/logins have disappeared with that. I'm always connected with my account which is active on various devices.

So, I've migrated from Chrome to Firefox, and it's great, but I have a couple of issues now. One of them is with web push notifications from Google. First, I had an issue with notifications not showing up at all (or maybe they do show up, but the timeout is short and I miss them), but I've solved that with this in about:config set to tru:

dom.webnotifications.requireinteraction.enabled

Now, notifications do stay on until I click them, but when I click them, all they do is close, disappear. And I'm talking only about YouTube notifications, when I get them from other websites, they work fine, I click on them and the proper link opens.

Any ideas how to solve this?

Hello,

The next message/previous message arrows that appear at the top of an open email in Hotmail.com is being blocked by Firefox. I checked Hotmail through another browser and they are not blocked. I tried refreshing Firefox and they were still blocked. I've opened Firefox without add-ons and they are still blocked. I'm at a loss as to how to get them back. They were there last week and then vanished only to come back on Friday and vanish again while I was reading emails. From time to time Firefox also blocks images in Hotmail and I just have to wait and eventually they return. I'm at a loss as to understand why these things are happening so frequently with Firefox and Hotmail.

Please help return Hotmail to the way it was before the last update.

Thanks,

Brian Himes

It seems that there was an internal page for permissions, namely about:permissions. As I was trying to find an answer to my question, I found many volunteers at Mozilla Support would talk about this, but what I'm asking for is different. I'm looking for a way to list websites per permission, that is, when I want to disable a permission for a bunch of websites at once, I specify the permission and remove the websites I do not want to have that permission. In one of the questions on the site, an extension called SQLite Manager was mentioned and seemed to be the solution. This extension, though, doesn't exist anymore. If what I'm looking for can be done through this extension, I'd like to know if there is an alternative. If it doesn't serve the purpose that I am talking about, I'd be happy to know if there is a different workaround.

I am going to have to stop using Firefox, which I otherwise like a lot, because it blocks me from doing so many things, such as, on a retail site that I need to email, it will not allow me to open their email function. Or their chat function. I can find no solution to this problem and have to switch to another browser. Firefox did not used to do this.

Hi, under Settings/Privacy/Cookies and Site Data/Manage data we can see site per site - how many cookies are currently existing - and how much storage

but I cannot understand what this "storage" includes. Let me explain : As soon as you open New York Times website (www.NYTimes.com), you can see there 12.4Mo of storage for nytimes.com. But if, thanks to Web Developer tools (Ctrl+Maj+I) I delete - all cookies relative to this website - and all cache storage - and all IndexedDB - and all Local Storage - and all Session storage and then close the tab opened on nytimes.com, and purge all cache, settings/manage data still says 10.6Mo for nytimes.com !!

This is obviously not only relative to nytimes.com, but most of the websites I browse have the same. I choose the example of nytimes.com to be very specific, and because it's a site anybody can browse, and the amount of "unknown storage" is very large.

What are these data, if they are not any of the above categories ? Where are they stored ? What are they useful to ?

Thanks in advance for your help !