Firefox Support Forum

Hi,

All of a sudden I need to click the bookmark this page star twice to get the drop down menu. I've cleared the cache, stopped hardware acceleration, & disabled addons in trouble shoot mode. No joy.

Any help appreciated. Thanks.

I have set .pdf files to be opened in firefox, not download and browser is still opening those in new tab and also downloading those. What could cause this problem?

I just went to one of my email folders in Googlemail and it was empty. When I began to check the other folders they are all empty as well, but on Google Chrome and on my phone all the messages are there. Why are they not there in Firefox? Can I get them back?

I just got an add-on called LMMS Music Studio. But every time I click on their icon I am taken to something else called "https://www.offidocs.com/edit-lmms.php?username=810908&fileurl=newfileoriginal" Any ideas?

Following a recent update (May 25th, 2023) I have lost all my notes. I know Mozilla does not monitor the Notes extension actively and the corresponding Github repo is archived (https://github.com/mozilla/notes).

Mozilla also notified the users about the decision to discontinue this service: https://support.mozilla.org/en-US/questions/1328311.

However, I found the "Notes add-on" useful, and kept using it. Finally with a sudden update in late May 2023, I have lost all my past notes. While searching for possible solutions for the data recovery, I came to find the following solution by " jscher2000".

1. https://support.mozilla.org/en-US/questions/1390845
2. https://support.mozilla.org/en-US/questions/1322197#answer-1384732

However, it was reported that though majority of the data was recovered by applying the technique above, lost notes were not among them: https://support.mozilla.org/en-US/questions/1390845#question-reply

For anyone with similar issue I am describing below what worked for me. Following the suggestion by "jscher2000" I first generated the "Old Firefox Data" folder on my desktop. This is how I did that: From the Firefox browser window, click on Help -> More Troubleshooting Information -> Refresh Firefox and follow the instructions.

After creating the "Old Firefox Data" folder you will be able to see one, or multiple, "profile folders" therein. On my system I was able to see multiple "profile folders".

Next, type "about:profiles" in the URL space of a Firefox browser. I saw only a single profile (the default profile) on my screen that followed. Next, you need to "create a new profile" and point the system to one of the "profile folders" inside "Old Firefox Data" folder. Lastly, hit the "Launch profile in a new browser". If you can not see your old notes, try with another profile folder inside "Old Firefox Data" folder.

This is what worked for me (Mac OS). If there is any better solution please suggest that.

Hello, I've been trying to use my Firefox browser for the past week and nothing I do seems to work. Whenever I click the icon on my Windows desktop, it sends me the following Mozilla Crash Report:

We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report.

I've restarted my computer and tried to change multiple settings, but the same pop up message keeps appearing. I've checked the box that sends the crash to Mozilla and clicked the button that says Restart Firefox, but still nothing. There's also a "Detail" button that provides a bunch of information that I'm not sure how to interpret haha but I can try to copy that if you think it would be helpful.

I would appreciate any help. I'm looking to get a new computer (not sure if that is part of the issue), but I'm really hoping to be able to save the bookmarks I had.

Thank you.

By mistake, I close a window with lots of opened tabs and can not get them back. In the past when this happened I went to history but now there's no available option in "recently closed windows".

I don't like Firefox videos showing up in my media player controls, so I turned off media.hardwarekeys.enabled, but it doesn't seem to do anything anymore. I'm pretty sure it used to work at some point, don't know when it stopped working. Even though I have it turned off, videos still appears in the Media Player on my panel, and I can play and pause them with the play/pause button on my keyboard. I have also tried disabling dom.media.mediasession.enabled, but that doesn't help either.

KDE Neon 5.27 Firefox 113.0.2

Every few days I get a notification that Firefox will be quitting in 120 minutes. However, there is no option to tell Firefox not to do this. I checked my settings and couldn't find anything about this either. My settings also say that my version of Firefox is up to date, so Firefox is not restarting for an update. Is this happening for other people? How do I tell Firefox not to quit without my permission?

G'day Folks,

I have an issue whereas Firefox 113.0.2 does not display website correctly using Win 8.1e or Win 10 Pro. Firefox 113.0.2 does not display website correctly The site has a Date and Time line with a colour line underneath it, "The current AU EST Date and Time in Tanilba Bay Australia is - June 1st, 2023 2:34:07 PM" "PC-Bug Fixer draws the line" that refuses to show centred.

Google Chrome, Internet Explorer, Bing, etc. all show these items correctly, i.e. centred under the headers above it, but not Firefox 113.0.2.

I have deleted all the History, cache(s), etc., but reloading still fails to show these items as being centred.

Any Ideas please on what I have forgotten to do to fix this anomaly please?

Regards Roger Hass / PC-Bug Fixer now in Tanilba Bay NSW 2319 Australia

What's disturbing is how many websites you have blocked my access to? We may never know. USAA is one of the most important websites I use. Hell, I've been a member since 1985. But you don't allow me access. I have to use a Microsoft program like Chrome (I also hate) or Edge is what my Dell laptop came with, so you force me to use that when you don't allow me to use USAA.

I'm about ready to switch permanently to Edge. All I need is 1 browser, not headaches. You're not reliable.

I was having issues playing videos. All I would get was a black screen, but I could hear the audio. Although some videos, like facebook shorts, played just fine. And I could view videos in other browsers. Tried several things I saw suggested on threads having the same issues, but ultimately I uninstalled firefox and then reinstalled it and it seemed to have fixed the issue. Hopefully this helps others having the same issue. I tried to suggest it on a few of those threads but they were locked.

I have Windows 11 with Edge - I use Firefox link to duckduckgo. Duckduckgo blocks some actions as not have access and they are more difficult to track. But I am increassing unable to say go to windows in microsoft 365 in 11 ? what do I need to get this working as I need it . I am willing to change back to Firefox - but I have know interest in using goggle - I have been hacked several tiems through that browser. my email is [edited] @thecrawfords.com - I have my own domain. and more resectly it getting block as not valid when I respond to answer a question. Your thoughts on how to fix.

Storage seem to be broken in general, although the problem has morphed with my bad troubleshooting attempts. This problem started ~last week (or ~two months after I switched OS from Windows to Garuda Linux, a variant of Arch) and has progressively gotten worse.

Initial problem: Privacy Badger errors and says storage is broken. Putting `navigator.storage.estimate()` into PB's extension console leads to a quota of a large number, and a usage of 0. Pandora.com then logs me out, and doesn't allow me to log back in. Console reveals it's an indexedDB problem about storage quotas. Many websites are forgetting tokens - I'll log in, and then 15 minutes later, log in again. This happened on Discord, Fastmail, and this support forum (in fact, I couldn't log in on Firefox here. Had to use Chromium). Bitwarden's extension also errors, although this one doesn't directly mention storage and instead says that the sync is out of date directly after syncing. Alright. (If I had to guess, the sync process no longer can write to storage so it's stuck with an old sync).

OK, this is odd. I load back the profile directory I still have saved from the last machine. Still symptomatic. Maybe it's a permissions problem? I run `chmod -R 777 ~/.mozilla/firefox` and relaunch. Still symptomatic. I nuke my firefox directory entirely, reinstall firefox (switching to For Developers) in the process, reimport my bookmarks, and run chmod again. Still symptomatic. Alright.

Maybe it's a problem with my extensions. I really, really doubt that, but maybe. I restart into troubleshooting mode. The problem still exists, but when I go back my bookmarks and extensions are gone.

Problem as it stands now: Pandora.com still logs me out, but I can log back in. Sometimes. It just doesn't remember when I relaunch firefox. Along the way at some point, visiting about:support now shows nothing. As in, when I press "copy text to clipboard" this is the report I get back:

  Application Basics
  ------------------
  
  Name:
  Version:
  Build ID:
  Distribution ID:
  User Agent:
  OS:
  OS Theme:
  Multiprocess Windows:
  Fission Windows:
  Remote Processes:
  Enterprise Policies:
  Google Location Service Key:
  Google Safebrowsing Key:
  Mozilla Location Service Key:
  ...full report in Troubleshooting Information section below, but it's not very helpful

When I open the browser console, I am greeted with dozens of errors. Here are the first few:

  NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001    (NS_ERROR_NOT_IMPLEMENTED) [nsIAppStartup.secondsSinceLastOSRestart]
      _collectStartupConditionsTelemetry resource:///modules/BrowserGlue.sys.mjs:1608
      BG__onFirstWindowLoaded resource:///modules/BrowserGlue.sys.mjs:1716
      BG_observe resource:///modules/BrowserGlue.sys.mjs:961
      _delayedStartup chrome://browser/content/browser.js:2068
  BrowserGlue.sys.mjs:1617:15
  
  TypeError: connection not specified in clone options.
      cloneStorageConnection resource://gre/modules/Sqlite.sys.mjs:1416
      <anonymous> resource://gre/modules/PlacesUtils.sys.mjs:2165
      promiseDBConnection resource://gre/modules/PlacesUtils.sys.mjs:1434
      fetchAnnotatedPages resource://gre/modules/History.sys.mjs:183
      _initializePromise resource://gre/modules/DownloadHistory.sys.mjs:205
      ensureInitialized resource://gre/modules/DownloadHistory.sys.mjs:229
      getList resource://gre/modules/DownloadHistory.sys.mjs:63
      _promiseList resource:///modules/DownloadsCommon.sys.mjs:790
  
  TypeError: connection not specified or invalid.
      wrapStorageConnection resource://gre/modules/Sqlite.sys.mjs:1507
      <anonymous> resource://gre/modules/PlacesUtils.sys.mjs:2177
      withConnectionWrapper resource://gre/modules/PlacesUtils.sys.mjs:1484
      get resource://gre/modules/PlacesUtils.sys.mjs:2253
      #kickOffOriginsAlternativeFrecency resource://gre/modules/PlacesFrecencyRecalculator.sys.mjs:366
      AlternativeFrecencyHelper resource://gre/modules/PlacesFrecencyRecalculator.sys.mjs:350
      PlacesFrecencyRecalculator resource://gre/modules/PlacesFrecencyRecalculator.sys.mjs:136
  
  TypeError: can't access property "executeBeforeShutdown", db is undefined
      withConnectionWrapper resource://gre/modules/PlacesUtils.sys.mjs:1485

(Many more errors here of "db is undefined" in various places)

  NS_ERROR_UNEXPECTED: Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED)    [nsINavBookmarksService.tagsFolder] PlacesUtils.sys.mjs:2085
  
  Error: Error(s) encountered during statement execution: database or disk is full
      handleCompletion resource://gre/modules/Sqlite.sys.mjs:1067
  Sqlite.sys.mjs:402:15
  
  StorageError: Storage error: QuotaExceededError: IndexedDB: main/partitioning-exempt-urls importChanges() IndexedDB:  importChanges() in main/partitioning-exempt-urls The current transaction exceeded its quota limitations.
      StorageError resource://services-settings/RemoteSettingsClient.sys.mjs:157
      _adjustedError resource://services-settings/RemoteSettingsClient.sys.mjs:928
      maybeSync resource://services-settings/RemoteSettingsClient.sys.mjs:816
  Caused by: QuotaExceededError: IndexedDB: main/partitioning-exempt-urls importChanges() IndexedDB:  importChanges() in main/partitioning-exempt-urls The current transaction exceeded its quota limitations.
  
  StorageError: Storage error: InvalidStateError: IndexedDB: main/message-groups importChanges() IndexedDB: collections, timestamps, records importChanges() in main/message-groups A mutation operation was attempted on a database that did not allow mutations.
      StorageError resource://services-settings/RemoteSettingsClient.sys.mjs:157
      _adjustedError resource://services-settings/RemoteSettingsClient.sys.mjs:928
      maybeSync resource://services-settings/RemoteSettingsClient.sys.mjs:816
  Caused by: InvalidStateError: IndexedDB: main/message-groups importChanges() IndexedDB: collections, timestamps, records importChanges() in main/message-groups A mutation operation was attempted on a database that did not allow mutations.
      importChanges resource://services-settings/Database.sys.mjs:120
      promise resource://services-settings/IDBHelpers.jsm:128
      executeIDB resource://services-settings/IDBHelpers.jsm:92
      executeIDB resource://services-settings/Database.sys.mjs:474
  RemoteSettingsClient.sys.mjs:532:15

  RemoteSettingsWorker error: QuotaExceededError: IndexedDB:  execute() The current transaction exceeded its quota limitations.
  
  Could not write session state file  DOMException: Could not write chunk (size = 117330) to file /home/hugh/.mozilla/firefox/gkgh2t17.dev-edition-default/sessionstore-backups/recovery.jsonlz4.tmp. The file may be corrupt. <empty string> SessionFile.sys.mjs:405:17

  QM_TRY failure (ERROR): 'Unavailable failed with resultCode 0x80520012, resultName NS_ERROR_FILE_NOT_FOUND, context dom::localstorage::FirstOriginInitializationAttempt::Datastore', file dom/localstorage/ActorsParent.cpp:1056
  QM_TRY failure (WARNING): 'Unavailable failed with resultCode 0x80520012, resultName NS_ERROR_FILE_NOT_FOUND, context dom::localstorage::FirstOriginInitializationAttempt::Datastore', file dom/localstorage/ActorsParent.cpp:8393
  QM_TRY failure (WARNING): 'Unavailable failed with resultCode 0x8052000F, resultName NS_ERROR_FILE_TOO_BIG, context dom::localstorage::FirstOriginInitializationAttempt::Datastore', file dom/localstorage/ActorsParent.cpp:487

I see the error of "database or disk is full" - however, my disk is new (6 months old) and is literally 95% free space (see attached screenshot). I'm out of ideas, so hopefully someone else has more.

New version produces "Access Denied" when logging into Chewy.com Please fix this. I tried to add an image, but, like last time, doing so froze the page and I couldn't get back here. Had to start over. Can I revert to the earlier version of Firefox that worked? If so, how?

Often when I click on links that take me to video's Foxfire will not launch the video. It stalls and takes forever to load or it does not load at all. I am finding that with more sites as time goes on. Google photos also won't load in a timely manner BUT of I change to Chrome everything loads quickly. This didn't use to be a problem but now is, any solutions out there.