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pups prefs.js keep coming back found by malwarebytes plus several tries to hack my email account

I found some infos but I do not trust myself just deleting the files in question since they ared all over my system. The following I found per malwarebytes which found th… (read more)

I found some infos but I do not trust myself just deleting the files in question since they ared all over my system. The following I found per malwarebytes which found the pups every day up to now:

PUP.Optional.DefaultSearch is Malwarebytes’ detection name for a family of browser hijackers targeting Chrome, Firefox and Internet Explorer. Symptoms The browsers’ default search engine was changed to one that belonged to the threat-actors. I am german so probably I need your patience in helping me to clean my system resp. Mozilla.

Looking forward Ingrid

Asked by iethomas 3 days ago

Last reply by jscher2000 41 minutes ago

Why does Firefox keep telling me to update every day, every time I log on?

Why does Firefox keep telling me to update every time I log on, and several times while I'm logged on? These messages are very annoying and unnecessary! I don't need your… (read more)

Why does Firefox keep telling me to update every time I log on, and several times while I'm logged on? These messages are very annoying and unnecessary! I don't need your updates! I don't want any update that removes the "back" button! I like using the "back" button. I allowed Firefox to update a while back, and it removed the "back" button, so I had to do a big system restore to get the back button returned! Please stop sending the update messages! Firefox works fine without the stupid updates. Allow the "Back" button to be used. NO MORE UPDATES! The update messages are so annoying, I'm about to quit using Firefox.

Asked by fourwheelinrider 1 hour ago

Last reply by TyDraniu 54 minutes ago

Firefox Detect's CTRL key depressed, when it's not.

When using Firefox, seemingly randomly the web browser will detect that the control button is pressed on the keyboard. There is nothing around the keyboard that has falle… (read more)

When using Firefox, seemingly randomly the web browser will detect that the control button is pressed on the keyboard. There is nothing around the keyboard that has fallen on the control button, nor are sticky keys enabled in Windows 10. There been a few times now where I have been sitting back using the mouse only and Firefox to text at the control button is pressed and starts to zoom in or out because of that. The only way that I can stop it from happening is to click outside of Firefox on a different application and then go back. To attempt to fix this I've tried the following:

  1. restart firefox
  2. clear the cache, both manually and with ccleaner
  3. restarted windows
  4. checked for an update of firefox (I am at the latest version currently)
  5. diabled sticky keys in windows 10 completely
  6. tried a different keyboard

None of the above fixes have solved the problem that I am encountering. This issue does not happen in Google Chrome or any other application that I use it is specific to only Firefox. I looked for similar fixes before posting on here, and found two. One individual said that they fix this by changing their Wi-Fi adapter. I had tried to enable and disable this which had no effect. The second fix they said that they tried to restart the computer, which I have done no less than five times now in order try to solve is extremely irritating and functionality killing issue. Thanks guys.

Asked by reservesteel9 3 hours ago

Last reply by FredMcD 2 hours ago

403 error

Why do i continue to receive a 403 error message from a reputable website (a childrens hospital), can you help me figure this out. I have a window 10 but use the firefox… (read more)

Why do i continue to receive a 403 error message from a reputable website (a childrens hospital), can you help me figure this out. I have a window 10 but use the firefox and it is up to date.

Asked by dlkasick 3 hours ago

Last reply by FredMcD 2 hours ago

Why does it seem Mozilla seems to hate the end users....???

It seems the folks there at Firefox central enjoy wrecking people's experience by frequently releasing new browsers that breaks what already in place. What the hell is wr… (read more)

It seems the folks there at Firefox central enjoy wrecking people's experience by frequently releasing new browsers that breaks what already in place. What the hell is wrong with you guys...?? Are you secretly employed by Microsoft and/or Google....?? Seriously, this is no way to run a browser company. It is, however, a great way to ruin one. Give us a break, and stop breaking our browsers. You ruin our experience, and you do it on a semi regular basis. It's all well and fine to release new stuff, with new features, but for the love of God if it's gonna break what we already have, at the very least offer us a way to keep what we have, and have it supported even in a minimal way, and branch off the new option. I get your fears, you fear that not enough people will opt for the new one like that, and you're probably right. That however, should tell you something.

We loyally support your project. That should be worth something. Thanks.

Asked by snikky 2 days ago

Last reply by jscher2000 4 hours ago

Firefox giving me a bandwidth or buffering problem with my online radio station: Decades Radio

I have an online radio station called Decades Radio and listen to it on liveradio.ie these past few days its showing banwidth or buffering problems onj this site.. I have… (read more)

I have an online radio station called Decades Radio and listen to it on liveradio.ie these past few days its showing banwidth or buffering problems onj this site.. I have tried other browsers and they work just fine. Please see my attachment and notice the brown color bar going from left to right until it cuts out stopping and going... I have tried eveything I can think of deleting cookies, unistalling/reinstalling, etc and no progress. I have also had my radio server provider check this too and it shows same problem with them too. Please fix this bug in your firefox software Thanks Phil

Asked by philtc73 6 hours ago

Last reply by FredMcD 4 hours ago

"No Internet Connection" message & slow photo display

Using Firefox browser version 92.0 on new Dell Inspiron 5515. While using Yahoo email, frequently receive error message bordered in red reading "No Internet Connection."… (read more)

Using Firefox browser version 92.0 on new Dell Inspiron 5515. While using Yahoo email, frequently receive error message bordered in red reading "No Internet Connection." Internet is working fine for every other website. Tried Yahoo email using Microsoft Edge and this message is never received.

Also, when viewing news articles with photos, the photos often never appear. Occasionally, if I wait long enough the photos eventually surface. And once again, these same photos display almost instantly using Microsoft Edge.

Asked by Bob 5 hours ago

Last reply by FredMcD 4 hours ago

Location trouble on Windows 10 and Firefox 92.0

Using latest updated Windows 10 and latest updated Firefox 92.0, when I open up Google Maps and click on "Show your Location" button it shunts me off to the middle of Chi… (read more)

Using latest updated Windows 10 and latest updated Firefox 92.0, when I open up Google Maps and click on "Show your Location" button it shunts me off to the middle of Chicago, rather than downtown Menlo Park, CA.

I double checked whether my WIndows Settings were set to allow location, and it was still set to "On." I also tried using Chrome and there, everything worked as expected. I also tried Microsoft Edge, and there it was broken as well.

So, the problem could be with Windows or Firefox apparently...Not sure how to fix or at least work around the problem.

Asked by dirk_kiehne 5 days ago

Last reply by FredMcD 4 hours ago

"Yahoo Mail is not supported on your browser" message

I've migrated to a new computer and installed the latest version of Firefox. I now get this persistent message when I try to access my email on Yahoo: "The latest version… (read more)

I've migrated to a new computer and installed the latest version of Firefox. I now get this persistent message when I try to access my email on Yahoo:

"The latest version of Yahoo Mail is not supported on your browser. Please use a supported browser below or use basic Mail". I then choose the basic Mail.

I'm using the latest version of Firefox and once I move around folders for a while, (Inbox, Trash, Sent), Yahoo remembers and gives me the latest version.

How can I make this permanent?

Asked by kathpbrown 10 hours ago

Last reply by FredMcD 4 hours ago

"Gah" Tab Crashes and Spontaneous Shutdowns

Have been experiencing frequent "Gah" tab closures and unexpected Firefox shutdowns lately which require "Restore Now" action. Am running latest version of Firefox on Wi… (read more)

Have been experiencing frequent "Gah" tab closures and unexpected Firefox shutdowns lately which require "Restore Now" action. Am running latest version of Firefox on Win10 desktop which is updated religiously. Have run Task Manager which indicates no activity higher than a Medium rating. Interestingly, while I experienced a couple of tab closures this morning, they are predominately later in the day and on occasion I need to reboot the system to get Firefox operating. Hopefully there is a relatively simple fix for this issue. Thanks.

Asked by WhiteBimmer 2 days ago

Last reply by FredMcD 4 hours ago

Firefox can't load a website but chrome can

This quite surprising that this issue has not been fixed in Firefox. I am unable to load a website in Firefox but I can in Chrome. Firefox shows an error, "Secure Connect… (read more)

This quite surprising that this issue has not been fixed in Firefox. I am unable to load a website in Firefox but I can in Chrome. Firefox shows an error, "Secure Connection Failed." This has happened before as well.

Why can't this be just fixed. Please find the screen shot attached for more information on the error message.

Below is more information: URL firefox failed to load: http://122.252.232.181/webcare/default.aspx Firefox version: 92.0 Windows 10 Pro Version 21H1 (OS build 19043.1237)

Asked by Jitendra Kumar 6 hours ago

Last reply by cor-el 6 hours ago

Extension & History is get cleared after every restart

Hi Team, I am facing issue with my browser, whenever i restarted my PC (windows 10) my history from previous session,extension are get removed & browser start as a ne… (read more)

Hi Team, I am facing issue with my browser, whenever i restarted my PC (windows 10) my history from previous session,extension are get removed & browser start as a newly installed one. I need to add extension again,login again in other accounts every single Time.

Asked by udaykboss 1 day ago

Last reply by cor-el 6 hours ago

www.gstatic.com doesn't load

After all latest updates, unfortunately, I get the message "Waiting for www.gstatic.com..." and pages don't load. Any suggestions to overcome this problem are more than … (read more)

After all latest updates, unfortunately, I get the message "Waiting for www.gstatic.com..." and pages don't load. Any suggestions to overcome this problem are more than welcome. Firefox version 92.0 (64-bit)

Asked by panagiotis2016 11 hours ago

Last reply by FredMcD 8 hours ago

Cookies and site data

All of a sudden I have to log in to all the common websites I use such as Yahoo mail. It could have been something I changed but I don't know what. From what I understa… (read more)

All of a sudden I have to log in to all the common websites I use such as Yahoo mail. It could have been something I changed but I don't know what. From what I understand it may have something to do with the setting Cookies and site data. I think that if the box that says "delete cookies and site data when Firefox is closed" is checked then the log ins will not be remembered. The problem I have is that particular setting is ticked and it is shaded and I cant uncheck it. Can someone provide a simple solution please?

Asked by millhousehouse 14 hours ago

Last reply by FredMcD 12 hours ago

"Your browser is being managed by your organization"

At the top of the about:preferences page, in a gray box, it says, "Your browser is being managed by your organization". Why? This is my home computer! How can I manage… (read more)

At the top of the about:preferences page, in a gray box, it says, "Your browser is being managed by your organization". Why? This is my home computer! How can I manage my own browser?

Asked by Heckle Spackle & Hyde 5 months ago

Last reply by saull28 13 hours ago

Firefox 91 looks horrible, restore my layout please

Whomever thinks the look of 91 is great, keep it to yourself, you're making my browser twice as tall as the amount of screen real estate available for it and things are n… (read more)

Whomever thinks the look of 91 is great, keep it to yourself, you're making my browser twice as tall as the amount of screen real estate available for it and things are not fitting inside the window.

Asked by Colin WG 1 month ago

Last reply by jscher2000 19 hours ago

Webpages have begun to open in random language.

About a week ago, Firefox began occasionally opening a webpage or even my Google login window in some random language. Opening a new tab and closing the errant tab would … (read more)

About a week ago, Firefox began occasionally opening a webpage or even my Google login window in some random language. Opening a new tab and closing the errant tab would result in the same page opening correctly in English. The language used when Firefox erred was never the same twice. In the last couple days the rate of errors has accelerated. Any ideas how to fix this problem? Is someone other than me using my Firefox credentials?

Asked by scottyNC 1 day ago

Last reply by FredMcD 23 hours ago